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Salesforce Certified Marketing Cloud Email Specialist (SP23) Question and Answers

Salesforce Certified Marketing Cloud Email Specialist (SP23)

Last Update Apr 19, 2024
Total Questions : 163

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Questions 1

A marketing team wants to schedule automatic delivery of pivot table data to an Amazon Web Services (AWS) S3 bucket every Monday at 6:00 a.m.

Which method meets their needs?

Options:

A.  

Report Scheduling in Datorama Reports

B.  

File Transfer Activity in Automation Studio

C.  

Report Definition Activity in Automation Studio

Discussion 0
Questions 2

Northern Trail Outfitters (NTO) receives a daily file drop of customers who have made recent purchases. NTO would like to send out a thank you email the first time they Show up in the file drop.

How should Journey Builder be configured to meet this requirement?

Options:

A.  

Configure Journey Settings to 'allow no re-entry.

B.  

Configure Journey Email Send to dedupe on email address.

C.  

Configure Journey Entry Event to 'allow no re-entry.'

Discussion 0
Questions 3

Every day, Northern Trail Outfitters (NTO) adds to a data extension with purchasers of a new luxury cooler line. To give these customers a high-end purchasing experience, NTO wants to send a customized 'congratulations' email the day they are posted in the data extension, and follow up with a review request 14 days later.

Which automation solutions should be set up to accommodate this request?

Options:

A.  

Journey Builder and Behavioral Triggers

B.  

Automation Studio and Path Optimizer

C.  

Automation Studio and Journey Builder

Discussion 0
Questions 4

Northern Trail Outfitters (NTO) has a promotional email intended to be sent to only its high-value customers. NTO wants to implement additional-guardrails to prevent sending the email to more subscribers than intended.

Which Activity should be configured in Automation Studio to help?

Options:

A.  

Send Email

B.  

Verification

C.  

Wait

Discussion 0
Questions 5

Northern Trail Outfitters wants to report on subscribers who did not receive emails that were included in the sending audience.

Which tool should provide a list of subscribers who didn't receive the expected emails?

Options:

A.  

_sent Dataview

B.  

'Subscribers Not Sent To* report

C.  

Not Sent Tracking Extract

Discussion 0
Questions 6

A marketer is using Preview ..Test sending to check that content is ready for an upcoming campaign and notices the Send Log Data Extension is not updating.

What is the reason records are NOT being recorded?

Options:

A.  

Test sends are rot recorded on the Send Log Data Extension.

B.  

The send exceeded the maximum test send threshold.

C.  

A subscriber was not selected in the Subscriber Preview tab.

Discussion 0
Questions 7

Northern Trail Outfitters (NTO) is building a welcome journey for new customers with dynamic content in each email. NTO would like to have content personalized for each customer and include assets based on real-time analysis of what is performing the best for other customers.

Which feature should NTO use?

Options:

A.  

Einstein Copy Insights

B.  

Einstein Content Selection

C.  

Enhanced Dynamic Content

Discussion 0
Questions 8

An email marketer is creating an email to promote the new Northern trail Outfitters mobile app.

Which text should be used for the call-to-action button to drive the most engagement?

Options:

A.  

Download now

B.  

Download out new mobile app here

C.  

Out new mobile app

Discussion 0
Questions 9

A marketer has scheduled an email that was approved in Content Builder Approvals by their manager. The marketer then receives a message from their manager that changes are needed and an email approval has been withdrawn.

What should happen with the scheduled send, if no other action is taken?

Options:

A.  

The Send is paused unit is approved again.

B.  

The send is canceled when the approval is withdrawn.

C.  

The originally approved version of the email will be sent.

Discussion 0
Questions 10

Northern Trail Outfitters (NTO) wants to simplify a journey that has a decision split prior to every email send to remove certain subscribers from the journey.

What should NTO do to simplify the journey?

Options:

A.  

Use the Update Contact a:

B.  

A Utilize exit criteria for the journey.

C.  

Ensure the Contact entry mode is No re-entry

Discussion 0
Questions 11

Northern Trail Outfitters’ analytics team has requested data to power a dashboard that can monitor the performance of emails across the company.

Which Marketing Cloud function should be used to get this data automatically on a daily basis?

Options:

A.  

Google Analytics Integration

B.  

Tracking Extracts

C.  

Report Snapshots

Discussion 0
Questions 12

A marketer has been asked to collect consumer information using Marketing Cloud for users obtained from social channels for future mailing.

What should the marketer do to accomplish this?

Options:

A.  

Leverage Social Studio to capture email addresses.

B.  

Create CloudPages to collect and subscribe users,

C.  

Use Journey Builder to build an audience using Ad Studio.

Discussion 0
Questions 13

Northern Trail Outfitters (NTO) receives a complaint from a long-time customer who claims that, despite providing an updated email address, they are still receiving emails at an old address. NTO confirms that the customer's new email address is stored in the target data extension.

What is preventing the customer from receiving emails at their new address?

Options:

A.  

The new email address is from an unsupported domain.

B.  

The email address has not been updated in All Subscribers.

C.  

The customer has not opted in again with the new address.

Discussion 0
Questions 14

Northern Trail Outfitters needs to send a transactional email to all customers who purchased an item that was recently recalled. The email must be sent to each applicable customer even if they have unsubscribed.

Which component should be configured to provide this functionality?

Options:

A.  

Delivery Profile

B.  

Send Classification

C.  

Sender Profile

Discussion 0
Questions 15

Northern Trail Outfitters (NTO) stores sales representative information in a data extension. NTO wants to personalize the From Name in emails with the targeted customer's specific representative.

Which functionalities accomplish the requested configuration?

Options:

A.  

Delivery Profile and AMP script Lookup

B.  

Send Classification and Subscriber Attributes

C.  

Sender Profile and AMP script Lookup

Discussion 0
Questions 16

Northern Trail Outfitters (NTO) has subscribers opt-in to its marketing program via email or SMS.

What should NTO configure for its welcome series in Journey Builder to honor the opt-in communication method?

Options:

A.  

Send both email and SMS to ensure subscribers get NTO's messages.

B.  

Create one Entry Source for each messaging channel.

C.  

Ensure preferred channel is available in subscriber data.

Discussion 0
Questions 17

The website team at North Trail Outfitter has noticed performance issues on the site when the marketing team sends promotional emails.

What should the marketer do to prevent this problem?

Options:

A.  

Use Delayed Delivery

B.  

Segment email sends by domain.

C.  

Configure Send Throttling.

Discussion 0
Questions 18

Northern Trail Outfitters (NTO) wants to leverage Path Optimizer to test new marketing content. The best path will be selected based on the orders placed on NTO's website.

What should NTO configure in Path Optimizer?

Options:

A.  

Email Engagement

B.  

Manual Engagement

C.  

Web Conversion

Discussion 0
Questions 19

Northern Trail Outfitters' marketing manager wants to schedule a report to be sent weekly to an Azure Blob regarding the performance of a holidays campaign.

Which tool should they use?

Options:

A.  

Campaign Email Tracking Report

B.  

Datorama pivot Table

C.  

Tracking Data Extract file transfer

Discussion 0
Questions 20

Northern Trail Outfitters (NTO) wants to implement a single-audience drip campaign and then, ever time, create new version with tests of random audience splits with different messages.

Which tool should NTO use to accomplish these iterative tests?

Options:

A.  

Contact Builder

B.  

Automation Studio

C.  

Journey Butter

Discussion 0
Questions 21

A marketing intern forgot to remove [For APPROVAL] from the subject line before sending an email to the company's largest audience.

Which feature, if configured, should provide a warning prior to sending?

Options:

A.  

Subject and Preheader Validation

B.  

Content Detective

C.  

Subscriber Preview and test Send

Discussion 0
Questions 22

Northern Trail outfitters wants information on the email performance of an abandoned cart journey.

Which Journey Builder resources provides data on all versions of a specific journey’s cross-channel performance data?

Options:

A.  

Email Analytics Tile

B.  

Journey History

C.  

Analytics Dashboard

Discussion 0
Questions 23

Northern Trail Outfitters (NTO) released a clever promotional video that went viral.

Subsequently, the company acquired a large number of email leads at the last trade show.

NTO wants to send a welcome email with a coupon directing recipients to its website.

Which configuration should help with limiting a spike in volume to the website?

Options:

A.  

Send Throttle

B.  

Sender Authentication Package

C.  

Web Collect Sign-Up Form

Discussion 0
Questions 24

Northern Trail Outfitters (NTO) wants to send out three emails In Automation Studio. However, NTO wants to ensure each email is fully sent before the next email begins sending.

How should the automation workflow be built to accomplish this?

Options:

A.  

Add each Send Email activity to different steps in an automation.

B.  

Include a Verification activity between each step of an automation.

C.  

Add each Send Email activity to a single step in an automation.

Discussion 0
Questions 25

Northern trail Outfitters recently purchased stock art to be used within its emails. However, given the sheer amount of content, locating images for specific campaigns proves to be difficult.

Which solution should make locating appropriate images easier?

Options:

A.  

Configure Eastern Content Tagging to automatically tag stock art.

B.  

Import a metadata tag index for the stock art so the images are searchable

C.  

Select categories and content type from the import dropdown when importing images.

Discussion 0
Questions 26

Northern Trail Outfitters (NTO) is troubleshooting why a triggered send isn't being delivered to the customer. When querying the _subscribers data view, NTO notices this subscriber key exists twice, and one of them has a status of 'Held'.

What is the source of the duplicate subscriber key?

Options:

A.  

Triggered Send Managed Lists

B.  

Global Unsubscribe List

C.  

Auto Suppression List

Discussion 0
Questions 27

Northern Trail Outfitters is sending a welcome email to a new group of customers. When the marketer deploys the email, no one receives it.

Which configuration caused the send to fail?

Options:

A.  

Two fields with ''Email Address data type

B.  

Failure to choose the send classification

C.  

Incorrect Sending Relationship

Discussion 0
Questions 28

Northern Trail Outfitters (NTO) wants to add automation to its email marketing. Which automation should NTO create as a good first step?

Options:

A.  

An automation that deletes old data extensions, emails, and reports

B.  

An automation that contains several recurring emails and decisioning points

C.  

An automation that Imports subscriber data regularly and updates key data extensions

Discussion 0
Questions 29

A marketer needs to send emails to all 20 members of the creative team for proofing as a part of an email campaign.

Which Preview $ Test Content Personalization option should be used?

Options:

A.  

Based on Recipient test Data Extension

B.  

Based on Subscriber Preview List or Data Extension

C.  

Based on Preview

Discussion 0
Questions 30

A marketer has noticed an increase in unsubscribes. They would like to address this concern but, going into a holiday season, want to avoid eliminating planned emails.

What should they use to easily focus their marketing efforts on subscribers who are least likely to unsubscribe?

Options:

A.  

Path Optimizer

B.  

Scoring Split

C.  

Frequency Split

Discussion 0
Questions 31

Northern Trail Outfitters (NTO) needs a quick listing of all emails sent from the past calendar year across all business units. It should include basic metrics for each send.

Which out-of-the-box report provides what NTO needs?

Options:

A.  

Account Send Summary

B.  

Email Performance Over Time

C.  

Email 5ends by User

Discussion 0
Questions 32

Northern Trail Outfitters sends out 50, 000 emails on a Friday. On Monday morning, the marketing team has to go through out–of–office messages and unsubscribe messages to find customer responses to the email.

Which feature should help the team?

Options:

A.  

Reply Mail Management

B.  

Publication Lists

C.  

Parameter Management

Discussion 0
Questions 33

Northern Trail Outfitters (NTO) is using Datorama Reports for Marketing Cloud to report on email and journey performance.

Which preconfigured dashboard should NTO review to get an idea of which journeys are performing the best?

Options:

A.  

Email and Journey Overview Dashboard

B.  

Email Performance Dashboard

C.  

Journey Performance by Email Dashboard

Discussion 0
Questions 34

The marketing team wants to test various path within journey based on parameters to assess the effectives of a new email campaign.

Which tool should be used?

Options:

A.  

A/B Testing

B.  

Path Optimizer

C.  

Einstain Engagement Activities

Discussion 0
Questions 35

A marketer wants to store all the attributes for a triggered send within a data extension.

Which configuration is required when creating the data extension?

Options:

A.  

Select the 'Use for triggered send' checkbox.

B.  

Include the Subscriber key and Email address field as the primary key.

C.  

Create from template and choose triggered send template.

Discussion 0
Questions 36

A marketer typically sends to a filtered data extension that contains their primary audience. They need to target only a portion of this population for an upcoming send.

What should they do to further segment their audience?

Options:

A.  

Copy the filtered data extension and add additional filter criteria.

B.  

Use the Split option to temporarily add additional filter criteria.

C.  

Copy the data filter and build a new data extension with additional filter criteria.

Discussion 0
Questions 37

Northern Trail Outfitters (NTO) wants to be notified of any abnormal subscriber behavior with its ‘Weekly Deal email.

Which feature provides notification badges to alert NTO of any performance issues?

Options:

A.  

Einstein Engagement Scoring

B.  

Einstein Copy insights

C.  

Einstein Messaging Insight

Discussion 0
Questions 38

A marketer wants to increase the engagement rate of an email by sending it at best possible time for each subscriber.

Which Journey Builder tool should they use to accomplish this?

Options:

A.  

Einstein STO Activity

B.  

Wait Until Activity

C.  

Engagement Split

Discussion 0
Questions 39

Northern Trail Outfitters (NTO) notices a larger than normal drop in engagement and a spike in unsubscribes after its sales team added a newsletter that is sent three times a week, in addition to the normal commercial marketing messages sent throughout the week.

Which action should be taken to reduce the number of unsubscribes and increase engagement for NTO's program?

Options:

A.  

Add complementary SMS campaigns.

B.  

Create more focused segmented lists for messaging.

C.  

Focus on action-driven subject lines.

Discussion 0
Questions 40

A marketer is testing an email that includes an Interactive Email Form and discovers the form is missing when the email is opened in Gmail.

What guidance should be given to the email developer to ensure the interactive form displays correctly?

Options:

A.  

Ensure the 'Optimize for Gmail' checkbox is selected.

B.  

Ensure characters in the CSS tags are limited to 16k

B.  

C.  

Ensure fallback content has been configured for Gmail.

Discussion 0
Questions 41

A marketing specialist at Northern Trail Outfitters wants to automate sending the weekly newsletter to subscribers. The audience is located in one data extension, but they also want to send to a partner seed list.

Which tool method should the specialist use?

Options:

A.  

Multi-Step Journey

B.  

User Initiated Send

C.  

Automation Studio Email Activity

Discussion 0
Questions 42

Northern Trail Outfitters is looking at solutions that provide warnings/advice automatically about Email Sends using Artificial Intelligence.

Which standard tool best does this?

Options:

A.  

Einstein Copy Insights

B.  

Einstein Email Recommendations

C.  

Einstein Messaging Insights

Discussion 0
Questions 43

A marketer needs to personalize an email with dynamic content using data from the Open Data View and data from the Purchase Data Extension.

What should be used to source the data from these different sources?

Options:

A.  

Attribute Group

B.  

SQL Query Activity

C.  

Data Filter

Discussion 0
Questions 44

Northern Trail Outfitters wants to ensure a group of subscribers never receive a promotional email.

Which configuration ensure these subscribers do NOT receive these emails?

Options:

A.  

Add an Auto-Suppression list to the default sender profile.

B.  

Configure Auto-Suppression list for the Commercial classification.

C.  

Add subscribers to the Account opt-out list.

Discussion 0
Questions 45

A marketer needs to send emails to the creative team for proofing as part of an email

campaign.

Which feature should help achieve this as an automatic flow?

Options:

A.  

Content Builder Approval Workflow

B.  

Einstein Approval Workflow

C.  

Subscriber Preview

Discussion 0
Questions 46

Northern Trail Outfitters wants to use a specific IP address and a subdomain of order subdomain for all of its transactional emails.

What should be configured to accomplish this request?

Options:

A.  

Sender Profile

B.  

Delivery Profile

C.  

Send Classification

Discussion 0
Questions 47

Northern Trail Outfitters wants to send a personalized email to its loyalty program members. The email should include details about loyalty members' profiles, point balance, and purchase behavior. This data exists in Marketing Cloud across several data extensions.

What should a marketer use to build this level of personalization into the email?

Options:

A.  

Enhanced Dynamic Content Blocks

B.  

AMP script Search Functions

C.  

Personalization Strings

Discussion 0
Questions 48

Northern Trail Outfitters (NTO) notices that some of its unsubscribe reasons are related to Reply Mail Management (RMM). NTO does not have RMM in its account.

What contributes to these unsubscribe reasons?

Options:

A.  

List Unsubscribe header

B.  

Profile Center Unsubscribe

C.  

Universal Unsubscribe

Discussion 0