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Salesforce Certified Marketing Cloud Email Specialist (MC-202) Question and Answers

Salesforce Certified Marketing Cloud Email Specialist (MC-202)

Last Update Nov 30, 2025
Total Questions : 159

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Questions 1

A marketer wants to send emails to segments that are created from multiple data extensions on a daily basis. The daily sends kicks off a complex campaign with multiple messages in both Email and Mobile

Which action should they take to execute the campaign?

Options:

A.  

Use Automation Studio query for segmentation and Journey Builder for Messaging and Flow.

B.  

Use Automation Studio Filtering, Messaging, and wait activities.

C.  

Use Journey Builder Recurring Entry Source,Messaging, and Flow Control Activities

Discussion 0
Questions 2

Northern Trail Outfitters (NTO) wants to grow its number of email subscribers.

Which action follows best practices to increasesubscribers?

Options:

A.  

Send an SMS to NTO's entire customer database with a link to subscribe.

B.  

Collect emails at offline activities, including in stores.

C.  

Send an email to NTO's entire customer database asking for referrals.

Discussion 0
Questions 3

A marketer for Northern Trail Outfitters needs to see test emails for each subscriber in a data extension.

What should the marketer do to ensure the data extension appears as a RecipientTest Data Extension in the Test Send menu?

Options:

A.  

Save the data extension in the Test Folder.

B.  

Create the data extension as'Is Testable'.

C.  

Associate the data extension to the Campaign.

Discussion 0
Questions 4

The marketing team wants to target subscribers with a ‘think you’ offer for all subscribers who have opened an email in the past year.

Which tool should they use to identify the subscribers to send to?

Options:

A.  

Total Opens measure

B.  

_Open data view

C.  

Tracking Data Extract

Discussion 0
Questions 5

Northern Trail Outfitters imports a daily feed of active customers into a data extension. A customer is only included in the daily feed if they meet the criteria to remain active.

Which import option should be used to ensure the data extension only contains currently active customers?

Options:

A.  

Append

B.  

Overwrite

C.  

Add and Update

Discussion 0
Questions 6

A global marketing team has created an email using Content Builder Approvals and shared it

with multiple business units in their Enterprise. Even though the email was approved,

additional changes are needed.

What is the first action the team should take to make the edits?

Options:

A.  

Update email approval status.

B.  

Cancel send using email.

C.  

Unshare the email.

Discussion 0
Questions 7

Northern Trail Outfitters wants to ensure that the Email Address field value is not duplicated

in a data extension.

What should a marketer do to ensure the Email Address field values are unique?

Options:

A.  

Use Email Address as Subscriber Key.

B.  

Select 'Deduplicate by Email' checkbox.

C.  

Mark the field as the Primary Key.

Discussion 0
Questions 8

Northern trail Outfitters (NTO) is designing a journey for its platinum loyalty members. There are more than 2 million NTO loyalty but 100,000 of them qualify as Platinum. NTO stores all loyalty memberinformation in a single data extension.

What is the optimal segmentation process that NTO should use to ensure only Platinum members receive the journey emails?

Options:

A.  

Use Filter Contacts criteria in the journey entry source.

B.  

Use a Decision Split activityon the journey canvas.

C.  

Use Automation Studio to query a population into a data extension.

Discussion 0
Questions 9

Northern Trail Outfitters wants to ensure a group of subscribers never receive a promotional email.

Which configuration ensure these subscribers do NOT receive these emails?

Options:

A.  

Add an Auto-Suppression list to the defaultsender profile.

B.  

Configure Auto-Suppression list for the Commercial classification.

C.  

Add subscribers to the Account opt-out list.

Discussion 0
Questions 10

Northern Trail Outfitters (NTO) has rolled outchanges to the OTS CTA button color.

Where should NTO be able to see if there has been a lift in the overall likelihood to click?

Options:

A.  

Einstein Engagement Frequency

B.  

Einstein Engagement Scoring

C.  

Einstein Messaging Insights

Discussion 0
Questions 11

Northern Trail Outfitters (NTO) notices that some of itsunsubscribe reasons are related to Reply Mail Management (RMM). NTO does not have RMM in its account.

What contributes to these unsubscribe reasons?

Options:

A.  

List Unsubscribe header

B.  

Profile Center Unsubscribe

C.  

Universal Unsubscribe

Discussion 0
Questions 12

Northern Trail Outfitters imports an encrypted file of its subscribers' favorite colors.

Which automation activity and configuration setting should be used to import decrypted information to a data extension?

Options:

A.  

Manager Files in File Transfer.

B.  

Specify character encoding in import file.

C.  

Configure Field-Level Encryption in import file.

Discussion 0
Questions 13

A marketing developer wants to receive daily report of sends across all business units to be incorporated into their internal dashboard.

What should be done to ensure the report a sent to the director each day?

Options:

A.  

Schedule report and email file to the director.

B.  

A Schedule report and email the link to download.

C.  

Schedule report to export as a web page.

Discussion 0
Questions 14

The marketing team at Northern Trail Outfitters is concerned about its email deliverability rates over the last three months.

Which remediation tactic should be used to improve deliverability?

Options:

A.  

Increase the frequency of email sending to boost engagement.

B.  

Broaden segmentation criteria to reach more diverse audiences.

C.  

Scale back sending for specific ISPs until the issue subsides.

Discussion 0
Questions 15

Northern Trail Outfitters (NTO) is having an issue with bad email addresses coming into its website email signup form, impacting deliverability and senderreputation.

What should NTO use to make sure email addresses are valid before adding to its audience?

Options:

A.  

Leverage a Smart Capture block

B.  

A double opt-in at signup

C.  

Add CAPTCHA validation to the form

Discussion 0
Questions 16

A marketer needs a quick count of record in a data extension with ‘Djibouti’ as they value for Country.

What should they use to determine the number of matching records in the least number of steps?

Options:

A.  

Filtered data extension

B.  

SQL Query

C.  

Data Filter

Discussion 0
Questions 17

The data team at Northern Trail Outfitters (NTO) has configured a data extension that contains all customer transactions within the last 90 days. NTO’smarketing team would like to target customers who have purchased a camping tent or foldout camper in the last week; however, for this campaign, they would like to exclude anyone who has a ‘silver status.

Which three tools should be used to segment this data?

Options:

A.  

SQL Query, Filter Definition, Journey Builder Entry Source

B.  

Journey Builder Entry Source, Filter Definition, Segment Builder

C.  

SQL Query, Decision Split, Data Designer

Discussion 0
Questions 18

A marketer at Northern Trail Outfitters is asked about whether there is an actual requirement of a dedicated IP to send emails.

What is akey differentiator to get a dedicated IP rather than using a shared one?

Options:

A.  

Requirement to have Custom URLs on Cloud Pages

B.  

Requirement to have Custom URLs on images hosted in Marketing Cloud

C.  

Sending. Volume > 250,000 Email/Month

Discussion 0
Questions 19

Northern Trail Outfitters wants multiple business units to access the same data extension within its Enterprise 2.0 account.

Where should the data extension reside to achieve this goal?

Options:

A.  

In the Synchronized Data Extensions folder

B.  

In the Data Extensions folder with sharing enabled

C.  

In the Shared Data Extensions folder

Discussion 0
Questions 20

Northern Trail Outfitters is redesigning its brand guidelines and wants to ensure its emails are accessible.

Which best practice should the email designer follow to meetaccessibility standards?

Options:

A.  

Minimize whitespace

B.  

Build image-based emails.

C.  

Use contrasting colors

Discussion 0
Questions 21

A marketer has created a primary data extension that contains all active subscribers with fields containing key demographics and subscriber attributes. Each week, there are up to 10 teams that send to segments of their subscriber base.

What should they use to ensure they have fresh data for these sends?

Options:

A.  

A nightly automation with a filter activity

B.  

A verification step In the send automation

C.  

An approval process for sending

Discussion 0
Questions 22

The marketing team wants to test various path within journey based on parameters to assess the effectives of a new email campaign.

Which tool should be used?

Options:

A.  

A/B Testing

B.  

Path Optimizer

C.  

Einstain Engagement Activities

Discussion 0
Questions 23

A marketer needs to send emails to the creative team for proofing as part of an email campaign.

Which feature should help achieve this as an automatic flow?

Options:

A.  

Subscriber Preview

B.  

Approval Workflow

C.  

Content Builder Approvals

Discussion 0
Questions 24

A marketer for Northern Trail Outfitters needs to automatically refresh a filtered data extensionprior to sending a daily email.

What would a marketer do to automatically refresh a filtered data extension on a scheduled basis?

Options:

A.  

Configure the Send Activity to automate the refresh.

B.  

Use a Filter Activity in Automation Studio.

C.  

Activate Journey Builder to refresh the data extension.

Discussion 0
Questions 25

The data team at Northern Trail Outfitters wants to send a daily report of all subscribers emailed in the last 24 hours to their Enhanced FTP Export folder. The file should contain unique email addresses.

At a minimum, which activities should be configured in Automation Studio to meet their requirements?

Options:

A.  

SQL Query, Data Extract, File Transfer

B.  

SQL Query, Filter, Data Extract

C.  

Filter, Data Extract, File Transfer

Discussion 0
Questions 26

Northern Trail Outfitters (NTO) is interested in exploring its large volume of send data. NTO wants to dynamically filter, sort, and group the data in one view but is not comfortable writing SQL queries.

Which tool should NTO use?

Options:

A.  

Filter Activity in Automation Studio

B.  

Email Performance Over Time Report

C.  

Pivot table in Datorama Reports

Discussion 0
Questions 27

A marketer wants to increase theengagement rate of an email by sending it at best possible time for each subscriber.

Which Journey Builder tool should they use to accomplish this?

Options:

A.  

Einstein STO Activity

B.  

Wait Until Activity

C.  

Engagement Split

Discussion 0
Questions 28

NorthernTrail Outfitters (NTO) sends 500,000 emails per month and shares its sending domain and IP with other customers.

Which action ensures NTO's sending reputation remains intact?

Options:

A.  

Implement an SAP with Private Domain and a Dedicated IP.

B.  

Request three Dedicated IPs to spread out the sending volume.

C.  

Request a Private Domain to leverage SPF and DKIM authentication.

Discussion 0
Questions 29

Northern Trail Outfitters wants to ensure that the Email Address field value is not duplicated in a data extension. What should a marketer do to ensure the Email Address field values are unique?

Options:

A.  

Mark the field as the Primary Key.

B.  

Mark the data extension as Sendable.

C.  

Use Email Address as Subscriber Key.

Discussion 0
Questions 30

Northern Trail Outfitters wants to organize its assets so images can be easily searched by tags in Content Builder. However, most imageshave multiple tags that could be applied, which makes it more difficult to filter to a manageable number of results.

How should the number of tags selected for an asset be minimized while still providing the necessary granularity?

Options:

A.  

Make the Customer Keymore descriptive.

B.  

Leverage Einstein for content tagging.

C.  

Use nested tags to create hierarchies.

Discussion 0
Questions 31

Northern Trail Outfitters (NTO) sends 500,000 emails per month and shares its sending domain and IP with other customers.

Which action ensures NTO's sending reputation remains intact?

Options:

A.  

Implement an SAP with Private Domain and a Dedicated IP.

B.  

Request three Dedicated IPs to spread out the sending volume.

C.  

Request a Private Domain to leverage SPF and DKIMauthentication.

Discussion 0
Questions 32

Northern trail Outfitters is hiring a third-party vendor to host a web page tied to a promotional sweepstake. The marketing manager would like an email sent from journey as soon as the subscriber submits the form.

What should be used to enter this subscriber into a journey?

Options:

A.  

API Event Entry Source

B.  

CloudPages Entry Source

C.  

Contact Event Entry Source

Discussion 0
Questions 33

Northern Trail Outfitters (NTO) is launching a post-purchase campaign that emails customers to ask for feedback on their most recent shopping experience.

What should the NTO marketing team include in the email design to encourage a high response rate?

Options:

A.  

Make the call-to-action button that links to the feedback form bigger and with red background

B.  

Replace call-to-action with interactive Email Form

C.  

A Salesforce Survey block called in by an AMPscript function.

Discussion 0
Questions 34

Northern Trail Outfitters (NTO) receives a daily file drop of customers who have made recent purchases. NTO would like to send out a thank you email the first time they Show up in the file drop.

How should Journey Builder be configured to meet this requirement?

Options:

A.  

Configure Journey Settings to 'allow no re-entry.

B.  

Configure Journey Email Send to dedupe on email address.

C.  

Configure Journey Entry Event to 'allow no re-entry.'

Discussion 0
Questions 35

Within Datorama reports for Marketing Cloud, a marketer would like to create new set of report for the organization thatare custom and not available within the perconfigured reports.

What should be created to achieve this?

Options:

A.  

A collection

B.  

A Dimension

C.  

A Dashboard

Discussion 0
Questions 36

Northern TrailOutfitters (NTO) stores sales representative information in a data extension. NTO wants to personalize the From Name in emails with the targeted customer's specific representative.

Which functionalities accomplish the requested configuration?

Options:

A.  

DeliveryProfile and AMP script Lookup

B.  

Send Classification and Subscriber Attributes

C.  

Sender Profile and AMP script Lookup

Discussion 0
Questions 37

Northern Trail Outfitters (NTO) has subscribers opt-in to its marketing program via email or SMS.

What should NTO configure for its welcome series in Journey Builder to honor the opt-in communication method?

Options:

A.  

Send both email and SMS to ensure subscribers get NTO's messages.

B.  

Create one Entry Source for each messaging channel.

C.  

Ensure preferred channel is available in subscriber data.

Discussion 0
Questions 38

A marketer with Northern Trail Outfitters needs to review how different variations of an email will render in different email clients.

Which tool should the marketer use?

Options:

A.  

Content Detective

B.  

Test Send

C.  

Send Preview

Discussion 0
Questions 39

Northern Trail Outfitters (NTO) is going through IP address warning and would like to understand the metrics of the email sends on a data level.

Which out-of-the-box report should IMTO use to get thisinformation to refine to its sending methods?

Options:

A.  

Recent Email Send Summary

B.  

Email Performance by Domain

C.  

Email Sends by User

Discussion 0
Questions 40

Northern Trail Outfitters (NTO) receives a complaint from a long-time customer who claims that, despite providing an updated emailaddress, they are still receiving emails at an old address. NTO confirms that the customer's new email address is stored in the target data extension.

What is preventing the customer from receiving emails at their new address?

Options:

A.  

The new email address is from an unsupported domain.

B.  

The email address has not been updated in All Subscribers.

C.  

The customer has not opted in again with the new address.

Discussion 0
Questions 41

A marketer has been asked to collect consumer information using Marketing Cloud for users obtained from social channels for future mailing.

What should the marketer do to accomplish this?

Options:

A.  

Leverage Social Studio to capture email addresses.

B.  

Create CloudPages to collect and subscribe users,

C.  

Use Journey Builder to build an audience using Ad Studio.

Discussion 0
Questions 42

The marketing team has been troubleshooting why an email was not sent to 10% of the audience within the data extension. When they review the tracking for the job ID, they see 0 subscribers were held or unsubscribed.

Which additional issues should they consider?

Options:

A.  

DoNotTtad preferences

B.  

Bounced contacts from previous sends

C.  

Suppressed contacts from contact deletion

Discussion 0
Questions 43

Northern Trail Outfitters (NTO) is building a welcome journey for new customers with dynamic content in each email. NTO would like to have content personalized for each customer and include assets based on real-time analysis of what is performing the best for other customers.

Which feature should NTO use?

Options:

A.  

Einstein Copy Insights

B.  

Einstein Content Selection

C.  

Enhanced Dynamic Content

Discussion 0
Questions 44

A marketing team uses email templates as a means to create a consistent style guide. The team has recently updated the primarytemplate to coincide with company-wide rebranding; however, content approvers are reporting they are not seeing the new changes reflected.

Which step needs to be completed?

Options:

A.  

The email must be recreated using the updated template.

B.  

'Update Email Now' needs to be applied to each email.

C.  

The template must be approved before updates are reflected.

Discussion 0
Questions 45

The customer success team at Northern Trail Outfitters wants to build out a profile for its subscribers to improve segmentation for future sends.

Which content block should the team use to capture this information directly from the inbox for some subscribers?

Options:

A.  

Smart capture block

B.  

Interactive Email Form block

C.  

Einstein content block

Discussion 0
Questions 46

Northern Trail Outfitters (NTO) wants to include specific content for its most engaged customers and different content for its least engaged customers.

Which Journey Builder activity should NTO use?

Options:

A.  

Engagement Split

B.  

Frequency Split

C.  

Scoring Split

Discussion 0
Questions 47

A marketer has been asked to collect corner information using Marketing Cloud for users obtained from social channels for future mailing.

What shouldthe marketer do to accomplish this?

Options:

A.  

Use Journey Builder to build an audience using Ad Studio.

B.  

Web Studio to capture Query parameters from social media link.

C.  

Use an interactive form from email Studio to collect this information

Discussion 0