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ITIL 4 Practitioner: Release Management Exam Question and Answers

ITIL 4 Practitioner: Release Management Exam

Last Update Jun 15, 2025
Total Questions : 20

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Questions 1

Which activity of the ‘release model development and improvement’ process is used to standardize the preparation of release instances?

Options:

A.  

Release management approach review and development

B.  

Release model review and development

C.  

Product architecture and service relationship analysis

D.  

Release execution

Discussion 0
Questions 2

What is a description of a release?

Options:

A.  

A set of new service features that will benefit users

B.  

The repeated building and testing of code leading to deployment

C.  

All updated service versions that are mandatory for users

D.  

The guidelines for collating two or more changes

Discussion 0
Questions 3

During a value stream walk of the incident resolution value stream, an organization has realized that some incidents take longer to resolve because installation of overdue software updates is required. What should the organization do to improve the incident resolution times?

Options:

A.  

Include release of the required updates in the incident resolution activities

B.  

Ensure that required updates are enforced as part of the ongoing operations and maintenance

C.  

Include release of the required updates in the request fulfilment activities

D.  

Ensure that required updates are included in the release of the new services

Discussion 0
Questions 4

What is MOST LIKELY to affect how significantly an organization’s release management activities are dependent on partners and suppliers?

Options:

A.  

The knowledge level of the organization’s users

B.  

The maturity of the release management practice

C.  

The amount of automation in the release management practice

D.  

The source of the organization’s products and technology solutions

Discussion 0
Questions 5

A release manager has decided on a policy of not allowing users to choose to accept software updates. What is this an example of?

Options:

A.  

A ‘pull’ approach

B.  

A ‘push’ approach

C.  

Continuous delivery

D.  

Continuous integration

Discussion 0
Questions 6

What automation tools should be used to help a release manager understand how the organization’s services are related to one another?

Options:

A.  

Analysis and reporting tools

B.  

Work planning and prioritization tools

C.  

Monitoring and event management tools

D.  

Enterprise architecture tools

Discussion 0