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ITIL 4 Practitioner: Deployment Management Exam Question and Answers

ITIL 4 Practitioner: Deployment Management Exam

Last Update Oct 15, 2025
Total Questions : 20

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Questions 1

How will suppliers support the development of an organization’s deployment management practice?

Options:

A.  

Advise on the selection of tools that can be used across the organization’s value streams

B.  

Define the practice success factors for deployment management

C.  

Create deployment models based on those of other organizations

D.  

Develop value streams for the organization utilizing deployment management where appropriate

Discussion 0
Questions 2

A large organization wants to manage its IT services by analyzing and improving value streams. It is unsure how to combine value streams and management practices, such as change enablement and deployment management. What is the CORRECT approach for this organization to take?

Options:

A.  

Create a separate value stream for each management practice

B.  

Create one combined value stream for change enablement and deployment management

C.  

Create a single value stream that includes change enablement, deployment management, and other practices such as continual improvement

D.  

Create several value streams that include change enablement, deployment management, and other practices such as continual improvement

Discussion 0
Questions 3

An IT service manager is analyzing a value stream that is used to deploy new and changed services. The manager has interviewed many staff and has identified all the workflow steps. The manager is now evaluating the workflow steps so that they can plan improvements. Which activity should the manager carry out as part of this evaluation?

Options:

A.  

Collect data about what happens in each workflow step

B.  

Identify wasteful steps that could be eliminated

C.  

Define an ideal series of workflow steps for the future

D.  

Establish what value is created in each workflow step

Discussion 0
Questions 4

An IT service provider is using continuous integration and is considering the introduction of continuous delivery. Which is a benefit of this proposed change for the service provider?

Options:

A.  

Developers spend less time fixing issues in their code

B.  

Code is tested iteratively and frequently

C.  

Deployments of software builds are scripted to allow for automation

D.  

Users experience changes which are smaller and more frequent

Discussion 0
Questions 5

Which is NOT an example of how an organization should work with suppliers to improve its deployment management practice?

Options:

A.  

Considering dependencies on third parties when analyzing service value streams which include deployment management

B.  

Carefully selecting suppliers of software tools for CI/CD pipeline

C.  

Involving third parties in review and planning of the value streams that include deployment management

D.  

Developing and enforcing detailed and rigorous procedures for every interaction between suppliers and the organization

Discussion 0
Questions 6

A fast-growing service provider is introducing separate roles of deployment manager and deployment practitioner. Which TWO activities is a deployment manager responsible for?

    Ensuring that deployment records are up-to-date and correct

    Prioritizing multiple deployments that require use of the same resources

    Ensuring deployment plans support other service management plans

    Capturing and verifying users’ opinions on deployments

Options:

A.  

1 and 2

B.  

2 and 3

C.  

3 and 4

D.  

1 and 4

Discussion 0