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Salesforce Certified Integration Architect (SP23) Question and Answers

Salesforce Certified Integration Architect (SP23)

Last Update Mar 29, 2024
Total Questions : 105

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Questions 1

An enterprise architect has requested the Salesforce Integration architect to review the following (see diagram & description) and provide recommendations after carefully considering all constraints of the enterprise systems and Salesforce platform limits.

• About 3,000 phone sales agents use a Salesforce Lightning UI concurrently to check eligibility of a customer for a qualifying offer.

• There are multiple eligibility systems that provides this service and are hosted externally. However, their current response times could take up to 90 seconds to process and return (there are discussions to reduce the response times in future, but no commitments are made).

• These eligibility systems can be accessed through APIs orchestrated via ESB (MuleSoft).

• All requests from Salesforce will have to traverse through customer's API Gateway layer and the API Gateway imposes a constraint of timing out requests after 9 seconds.

Which three recommendations should be made?

Choose 3 answers

Options:

A.  

ESB (Mule) with cache/state management to return a request ID (or) response if available from external system.

B.  

Recommend synchronous Apex call-outs from Lightning UI to External Systems via Mule and implement polling on API gateway timeout.

C.  

Use Continuation callouts to make the eligibility check request from Salesforce from Lightning UI at page load.

D.  

When responses are received by Mule, create a Platform Event in Salesforce via Remote-Call-In and use the empAPI in the lightning UI to serve 3,000 concurrent users.

E.  

Implement a 'Check Update' button that passes a request ID received from ESB (user action needed).

Discussion 0
Questions 2

A company needs to be able to send data from Salesforce to a homegrown system behind a corporate firewall. The data needs to be pushed only one way and doesn't need to be sent in real time. The average volume is 2 million records per day.

What should an integration architect consider when choosing the right option in building the integration between the external system and Salesforce?

Options:

A.  

Due to high volume of records, number of concurrent requests can hit the limit for the REST API call to external system.

B.  

Due to high volume of records, a third-party integration tool is required to stage records off platform.

C.  

Due to high volume of records, the external system will need to use a BULK API Rest endpoint to connect to salesforce.

D.  

Due to high volume of records, salesforce will need to make a REST API call to external system.

Discussion 0
Questions 3

Customer is evaluating Platform Events solution and would like help in comparing/contrasting it with Outbound Message for a real-time / near-real time needs. They expect 3,000 consumers of messages from Salesforce.

Which three considerations should be evaluated and highlighted when deciding between the solutions?

Choose 3 answers

Options:

A.  

Both Platform Events and Outbound Message offer declarative means for asynchronous near-real time needs. They aren't best suited for real-time integrations.

B.  

In both Platform Events and Outbound Messages, the event messages are retried by and delivered in sequence, and only once. Salesforce ensures there is no duplicate message delivery.

C.  

Message sequence is possible in Outbound Message but not guaranteed with Platform Events. Both offer very high reliability. Fault handling and recovery are fully handled by Salesforce.

D.  

Number of concurrent subscribers to Platform Events is capped at 2,000. An Outbound Message configuration can pass only 100 notifications in a single message to a SOAP end point.

E.  

Both Platform Events and Outbound Message are highly scalable. However, unlike Outbound Message, only Platform Events have Event Delivery and Event Publishing limits to be considered.

Discussion 0
Questions 4

Northern Trail Outfitters is planning to create a native employee facing mobile app with the look and feel of Salesforce's Lighting Experience. The mobile ap needs to integrate with their Salesforce org.

Which Salesforce API should be used to implement this integration?

Options:

A.  

Streaming API

B.  

REST API

C.  

Connect REST API

D.  

User InterfaceAPI

Discussion 0
Questions 5

An enterprise customer that has more than 10 million customers have the following systems and conditions in their landscape:

Options:

A.  

Enterprise Billing System (EBS) - All customer's monthly billing is generated by this system.

B.  

Enterprise Document Management System (DMS) Bills mailed to customers are maintained in the Document Management system.

C.  

Salesforce CRM (CRM)- Customer information, Sales and Support information is maintained in CRM.

Discussion 0
Questions 6

A company's security assessment noted vulnerabilities on the un managed packages in their Salesforce orgs, notably secrets that are easily accessible and in plain text, such as usernames, passwords, and OAuth tokens used in callouts from Salesforce.

Which two persistence mechanisms should an integration architect require to be used to ensure that secrets are protected from deliberate or inadvertent exposure?

Choose 2 answers

Options:

A.  

Encrypted Custom Fields

B.  

Named Credentials

C.  

Protected Custom Metadata Types

D.  

Protected Custom Settings

Discussion 0
Questions 7

A customer imports data from an external system into Salesforce using Bulk API. These

jobs have batch sizes of 2000 and are run in parallel mode. The batch fails frequently with the error "Max CPU time exceeded". A smaller batch size will fix this error.

Which two options should be considered when using a smaller batch size?

Choose 2 answers

Options:

A.  

Smaller batch size may cause record-locking errors.

B.  

Smaller batch size may increase time required to execute bulk jobs.

C.  

Smaller batch size may exceed the concurrent API request limits.

D.  

Smaller batch size can trigger "Too many concurrent batches" error.

Discussion 0
Questions 8

Northern Trail Outfitters (NTO) use Salesforce to track leads, opportunities, and to capture order details. However, Salesforce isn't the system that holds or processes orders. After the order details are captured in Salesforce, an order must be created in the remote system, which manages the orders life cylce. The Integration Architect for the project is recommending a remote system that will subscribe to the platform event defined in Salesforce.

Which integration pattern should be used for this business use case?

Options:

A.  

Remote Call In

B.  

Request and Reply

C.  

Fire and Forget

D.  

Batch Data Synchronization

Discussion 0
Questions 9

A company that is a leading provider of training delivers courses to students globally. The company decided to use customer community in order to allow Studer to log in to the community, register for courses and pay course fees. The company has a payment gateway that takes more than 30 seconds to process the pays transaction. Students would like to get the payment result in real-time so in case an error happens, the students can retry the payment process.

What is the recommended integration approach to process payments based on this requirement?

Options:

A.  

Use platform event to process payment to the payment gateway.

B.  

Use continuation to process payment to the payment gateway.C Use change data capture to process payment to the payment gateway.

C.  

Use request and reply to make an API call to the payment gateway.

Discussion 0
Questions 10

Northern Trail Outfitters has a requirement to encrypt few of widely used standard fields. They also want to be able to use these fields in workflow rules.

Which security solution should an Integration Architect recommend to fulfill the business use case?

Options:

A.  

Cryptography Class

B.  

Data Masking

C.  

Classic Encryption

D.  

Platform Shield Encryption

Discussion 0
Questions 11

A large enterprise customer with the following system landscape is planning to implement Salesforce Sales Cloud.

The following business processes need to be supported in Salesforce:

1. Sales Consultants should be able to have access to current inventory.

2. Enterprise Resource Planning System(ERP) is the system of record for pricing information.

3. Quotes should be generated in Salesforce with pricing from ERP.

4. Sales Management uses a Enterprise Business Intelligence (BI) toolto view Sales dashboards.

5. Master Data Management (MDM) is the system of record for customers and prospects.

6. Invoices should be accessible in Salesforce.

Which systems in the landscape should the Integration Consultant consider to be integrated with Salesforce to support the business requirements?

Options:

A.  

ERP, Invoices system, Data Warehouse and BI Tool

B.  

ERP, Inventory, Pricing Engine, Invoices system

C.  

ERP, MDM, BI tool and Data Warehouse

D.  

ERP, MDM, Data Warehouse, Invoices system

Discussion 0
Questions 12

A US business-to-consumer (B2C) company is planning to expand to Latin America. They project an initial Latin American customer base of about one million, and a growth rate of around 10% every year for the next 5 years. They anticipate privacy and data protection requirements similar to those in the European Union to come into effect during this time. Their initial analysis indicates that key personal data is stored in the following systems:

1. Legacy mainframe systems that have remained untouched for years and are due to be decommissioned.

2. Salesforce Commerce Cloud Service Cloud, Marketing Cloud, and Community Cloud.

3. The company's CIO tasked the integration architect with ensuring that they can completely delete their Latin American customer's personal data on demand.

Which three requirements should the integration architect consider?

Choose 3 answers

Options:

A.  

Manual steps and procedures that may be necessary.

B.  

Impact of deleted records on system functionality.

C.  

Ability to delete personal data in every system.

D.  

Feasibility to restore deleted records when needed.

E.  

Ability to provide a 360-degree view of the customer.

Discussion 0
Questions 13

A large enterprise customer has decided to implement Salesforce as their CRM. The current system landscape includes the following:

1. An Enterprise Resource Planning (ERP) solution that is responsible for Customer Invoicing and Order fulfillment.

2. A Marketing solution they use for email campaigns.

The enterprise customer needs their sales and service associates to use Salesforce to view and log their interactions with customers and prospects in Salesforce.

Which system should be the System of record for their customers and prospects?

Options:

A.  

ERP with all prospect data from Marketing and Salesforce.

B.  

Marketing with all customer data from Salesforce and ERP.

C.  

Salesforce with relevant Marketing and ERP information.

D.  

New Custom Database forCustomers and Prospects.

Discussion 0
Questions 14

A customer of Salesforce has used Platform Events to integrate their Salesforce instance with an external third-party Artificial Intelligence (AI) system. The AI system provides a prediction score for each lead that is received by Salesforce. Once the prediction score is received, the lead information is saved to Platform events for other processes. The trigger on the Platform Events is failing once this was rolled out to Production.

What type of monitoring should the Integration Consultant have considered to monitor this integration?

Options:

A.  

Monitor Platform Events created per hour limits across the Salesforce instance.

B.  

Set up debug logs for Platform Event triggers to monitor performance.

C.  

Validate the Platform Event definition matches leads definition.

D.  

Monitor the volume of leads that are created in Salesforce.

Discussion 0
Questions 15

A company needs to integrate a legacy on premise application that can only support SOAP API. After the Integration Architect has evaluated the requirements and volume, they determined that the Fire and Forget integration pattern will be most appropriate for sending data from Salesforce to the external application and getting response back in a strongly typed format.

Which integration capabilities should be used to integrate the two systems?

Options:

A.  

Outbound Message for Salesforce to Legacy System direction and SOAP API using Enterprise WSDL for the communication back from legacy system to salesforce.

B.  

Platform Events for Salesforce to Legacy System direction and SOAP API using Partner WSDL for the communication back from legacy system to salesforce.

C.  

Platform Events for Salesforce to Legacy System direction and SOAP API using Enterprise WSDL for the communication back from legacy system to salesforce.

D.  

Outbound Message for Salesforce to Legacy System direction and SOAP API using Partner WSDL for the communication back from legacy system to salesforce.

Discussion 0
Questions 16

Northern Trail Outfitters' (NTO) Salesforce org usually goes through 8k-10k batches a day to

synch data from external sources. NTO's Integration Architect has received requirements for a

new custom object, FooBarc, for which 90M records will need to be loaded into the org. Once

complete, 20GB (about 30M records) needs to be extracted to an external auditing system.

What should the architect recommend using to meet these requirements in a day?

Options:

A.  

Insert using Bulk API 2.0 and query using REST API.

B.  

Insert and query using Bulk API 1.0.

C.  

Insert using Bulk API 1.0 and query using REST API.

D.  

Insert and query using Bulk API 2.0.

Discussion 0
Questions 17

An Architect is asked to build a solution that allows a service to access Salesforce through the API. What is the first thing the Architect should do?

Options:

A.  

Create a new user with SystemAdministrator profile.

B.  

Authenticate the integration using existing Single Sign-On.

C.  

Authenticate the integration using existing Network-BasedSecurity.

D.  

Create a special user solely for the integration purposes.

Discussion 0
Questions 18

Northern Trail Outfitters (NTO) leverages Sales Cloud for tracking and managing leads, accounts, contacts, and opportunities- Orders and order fulfillment is taken care of by an Order Management System (OMS) in the back-office. When an opportunity has changed it's status to "Closed/Won" and there are products attached, the details should be passed to the OMS for fulfillment operations.

The callout from Salesforce to the OMS should be synchronous.

What should an Integration Architect do to satisfy these requirements?

Options:

A.  

Write a trigger that invokes an Apex proxy class to make a REST callout to the Order Management System.

B.  

Use Process Builder to call an Apex proxy class to make a REST callout to theOrder Management System.

C.  

Develop a batch Apex job that aggregates Closed Opportunities and makes a REST callout to the Order Management System hourly.

D.  

Build a Lightning Component that makes a synchronous Apex REST callout to the Order ManagementSystem when a button is clicked.

Discussion 0
Questions 19

A large enterprise customer operating in a high regulated industry is planning to implement Salesforce for customer facing associates in both Sales and Service, and back-office staff. The business processes that Salesforce supports are critical to the business.

Salesforce will be integrated to multiple back-office systems to provide a single interface for associates. Reliability and monitoring of these integrations are required as associates support customers.

Which integration solution should the architect consider when planning the implementation?

Options:

A.  

Architect Services in back-office systems to support callouts from Salesforce and build reliability, monitoring and reporting capabilities.

B.  

Decouple back-office system callouts into separate distinct services that have inbuilt error logging and monitoring frameworks.

C.  

Build a custom integration gateway to support back-office system integrations and ensure reliability and monitoring capabilities.

D.  

Leverage Middleware for all back-office system integrations ensuring real time alerting, monitoring and reporting capabilities.

Discussion 0
Questions 20

A Salesforce customer is planning to roll out Salesforce for all their Sales and Service staff.

Senior Management has requested that monitoring is to be in pla for Operations to notify any

degradation in Salesforce performance.

How should an integration consultant implement monitoring?

Options:

A.  

Use Salesforce limits API to capture current API usage and configure alerts for monitoring.

B.  

Use APIEVENT to track all user-initiated API calls through SOAP, REST or BULK APIs.

C.  

Identify critical business processes and establish automation to monitor performance against established benchmarks.

D.  

Request Salesforce to monitor the Salesforce instance and notify when there is degradation in performance.

Discussion 0
Questions 21

An integration architect has been tasked with integrating Salesforce with an on-premises system. Due to some established policies, this system must remain on-premises.

What should the integration architect use to build a solution for this requirement?

Options:

A.  

Use Salesforce Connect if the database supports Open Database Connectivity (ODBC).

B.  

Use Heroku Connect if the data is hosted in Heroku.

C.  

Use Salesforce Connect If the database supports Open Data Protocol (OData).

Discussion 0
Questions 22

Northern Trail Outfitters (NTO) has an affiliate company that would like immediate notifications of changes to opportunities in the NTO Salesforce instance. The affiliate company has a CometD client available.

Which solution is recommended in order to meet the requirement?

Options:

A.  

Create a connected app in the affiliate org and select the "Accept CometD API Requests".

B.  

A Implement a polling mechanism in the client that calls the SOAP API get updated method to get the ID values of each updated record.

C.  

Configure External Services to call the subscriber in Apex in the Onchange Trigger event as part of the flow.

D.  

Create a PushTopic update event on the Opportunity Object to allow the subscriber to react to the streaming API.

Discussion 0
Questions 23

A health care services company maintains a Patient Prescriptions System that has 50+

million records in a secure database. Their customer base and data set growing rapidly. They want to make sure that the following policies are enforced:

1. Identifiable patient prescriptions must exist only in their secure system's database and

encrypted at rest.

2. Identifiable patient prescriptions must be made available only to people explicit authorized in

the Patient Prescriptions System assigned nurses and doctors, patient, and people explicitly the

patient may authorize.

3. Must be available only to verified and pre-approved people or legal entities.

To enable this, the company provides the following capabilities:

1. One-time use identity tokens for patients, nurses, doctors, and other people that expire within

a few minutes.

2. Certificates for legal entities.

. RESTful services.

The company has a Salesforce Community Cloud portal for patients, nurses, doctors, and other authorized people. A limited number of employees analyze deidentified data in Einstein

Analytics.

Which two capabilities should the integration architect require for the Community Cloud portal

and Einstein Analytics?

Choose 2 answers

Options:

A.  

Identity token data storage

B.  

Bulk load for Einstein Analytics

C.  

Callouts to RESTful services

D.  

Encryption in transit and at rest

Discussion 0
Questions 24

Northern Trail Outfitters is planning to perform nightly batch loads into Salesforce from

an externalsystem with a custom Java application using the and the CIO is curious about monitoring recommendations for the jobs from the Technical Architect

Which two recommendations will help meet the requirements?

Choose 2 answers

Options:

A.  

Write the error response fromthe Bulk API status to a custom error logging object

in Salesforce using an Apex trigger and create reports on the object.

B.  

Visually monitor in the Salesforce UI using the "Bulk Data Load Jobs in Salesforce in

the setup menu.

C.  

Set the Salesforce debug logs level to "finest" and add the user Id running the job to monitor in the "Debug Logs" in the setup menu.

D.  

Use the getBatchInfo method in the Java application to monitor the status of the jobs from the Java application.

Discussion 0
Questions 25

Northern Trail Outfitters needs to present shipping costs and estimated delivery times to their customers. Shipping services used vary by region, and have similar but distinct service request parameters.

Which integration component capability should be used?

Options:

A.  

Enterprise Service Bus to determine which shipping service to use, and transform requests to the necessary format.

B.  

Outbound Messaging to request costs and delivery times from Shipper delivery services with automated error retry.

C.  

APEX REST Service to implement routing logic to the various shipping service.

D.  

Enterprise Service Bus user interface to collect shipper-specific form data.

Discussion 0
Questions 26

Given the diagram below, a Salesforce org, middleware, and Historical data store (with

20million records and growing) exists with connectivity between them

Historical records are archived from Salesforce and moved to Historical Data store (which

houses 20M records and growing; fine-tuned to be performant with search queries).

Call center agents use Salesforce, when reviewing occasional special cases, have requested

access to view the related historical case items that relate to submit cases.

Which mechanism and patterns are recommended to maximize declarative configuration?

Options:

A.  

Use ESB tool with Data Virtualization pattern, expose OData endpoint, and then use Salesforce Connect to consume and display the External Object alongside with the Case object.

B.  

C Use an ESB tool with a fire and forget pattern and then publish a platform event for the requested historical data.

C.  

Use an ESB tool with Request-Reply pattern and then make a real-time Apex callout to the ESB endpoint to fetch and display component related to Case object

D.  

Use an ETL tool with a Batch Data Synchronization pattern to migrate historical data into Salesforce and into a custom object (historical data) related to Case object.

Discussion 0
Questions 27

KiA B2C Enterprise Customer has the following use case that involves processing payment from an external payment gateway service in Salesforce.

1. Customer requests Customer Service Representative (CSR) for a Service upgrade.

2. Customer provides credit card details to CSR for payment.

3. CSR submits payment information in Salesforce, and processed in a

4. CSR receives confirmation of payment.

5. CSR upgrades service for customer and confirms Customer.

external payment gateway.

This use case requires the CSR to obtain confirmation of payment before upgrading the service.

The integration with Payment gateway needs to be reliable and monitored for audit purposes.

The payment gateway service is an external RESTful service that the B2C Enterprise Customer has subscribed for.

What should an Integration Architect recommend for this integration?

Options:

A.  

Build a custom Apex Callout to external Payment gateway service and provide success message to the CSR, the details of callouts and responses are logged for audit purposes.

B.  

Use External Services feature to integrate gateway to Salesforce ensuring real-time updates the CSR and support post payment processes.

C.  

Make a callout to the payment gateway through ESB supporting error handling and logging for audit purposes.

D.  

Platform events allow integration to payment gateway through the exchange of real-time event data, platform events are scalable and secure.

Discussion 0
Questions 28

Universal learning (UC) is embarked on Salesforce transformation journey, UC will decommission the legacy CRM system and migrate data to Salesforce. The data migration team asked for a recommendation to optimize the performance of the data load to Salesforce.

Which approach should used to meet the requirement?

Options:

A.  

Use Bulk API to process jobs in parallel mode.

B.  

Contact Salesforce support to schedule performance load.

C.  

Use Bulk API to process jobs in serial mode.

D.  

Use Bulk API to process jobs in high performance mode.

Discussion 0
Questions 29

A largeB2C customer is planning to implement Salesforce CRM to become a Customer centric enterprise. Below, is their current system landscape diagram.

The goals for implementing Salesforce follows:

1. Develop a 360 view of customer

2. Leverage Salesforce capabilities for Marketing, Sales and Service processes

3. Reuse Enterprise capabilities built for Quoting and Order Management processes

Which three systems from the current system landscape can be retired with the implementation of Salesforce?

Choose 3 answers

Options:

A.  

Order Management System

B.  

Case Management System

C.  

Sales Activity System

D.  

Email Marketing System

E.  

Quoting System

Discussion 0
Questions 30

A new Salesforce program has the following high level abstract requirement: Business

processes executed on Salesforce require data updates between the internal systems and Salesforce Which three relevant details should a Salesforce Integration Architect seek to specifically solve for Integration architecture needs of the program?

Which three relevant details should a Salesforce Integration Architect seek to specifically solve for Integration architecture needs of the program?

Choose 3 answers

Options:

A.  

Source and Target system, Directionality, data volume & transformation complexity long with any middleware that can be leveraged.

B.  

Integration skills, SME availability and Program Governance details.

C.  

Timing aspects - real-time/near real-time (synchronous or asynchronous), batch; update frequency.

D.  

Integration Style Process based, Data based, Virtual integration.

E Core functional and non-functional requirements for User Experience design, Encryption needs, Community, and license choices.

Discussion 0
Questions 31

Northern Trail Outfitters submits orders to the manufacturing system web-service. Recently, the system has experienced outages that keeping service unavailable for several days.

What solution should an architect recommend to handle errors during these types of service outages?

Options:

A.  

Use middleware queuing and buffering to insulate Salesforce from system outages.

B.  

A Use Platform Event replayldand custom scheduled Apex process to retrieve missed events.

C.  

Use @future jobld and custom scheduled apex process to retry failed service calls.

D.  

Use Outbound Messaging to automatically retry failed service calls.

Discussion 0
Questions 32

Universal Containers (UC) uses Salesforce to track the following customer data:

1. Leads,

2. Contacts

3. Accounts

4. Cases

Salesforce is considered to be the system of record for the customer. In addition to Salesforce, customer data exists in an Enterprise Resource Planning (ERP) system, ticketing system, and enterprise data lake. Each of these additional systems have their own unique identifier. UC plans on using middleware to integrate Salesforce with the external systems.

UC has a requirement to update the proper external system with record changes in Salesforce and vice versa.

Which two solutions should an Integration Architect recommend to handle this requirement?

Choose 2answers

Options:

A.  

Locally cache external ID'S at the middleware layer and design business logic to map updates between systems.

B.  

Store unique identifiers in an External ID field in Salesforce and use this to update the proper records across systems.

C.  

Use Change Data Capture to update downstream systems accordingly when a record changes.

D.  

Design an MDM solution that maps external ID's to the Salesforce record I

D.  

Discussion 0