Salesforce Certified Integration Architect (SP23)
Last Update Mar 29, 2024
Total Questions : 105
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An enterprise architect has requested the Salesforce Integration architect to review the following (see diagram & description) and provide recommendations after carefully considering all constraints of the enterprise systems and Salesforce platform limits.
• About 3,000 phone sales agents use a Salesforce Lightning UI concurrently to check eligibility of a customer for a qualifying offer.
• There are multiple eligibility systems that provides this service and are hosted externally. However, their current response times could take up to 90 seconds to process and return (there are discussions to reduce the response times in future, but no commitments are made).
• These eligibility systems can be accessed through APIs orchestrated via ESB (MuleSoft).
• All requests from Salesforce will have to traverse through customer's API Gateway layer and the API Gateway imposes a constraint of timing out requests after 9 seconds.
Which three recommendations should be made?
Choose 3 answers
A company needs to be able to send data from Salesforce to a homegrown system behind a corporate firewall. The data needs to be pushed only one way and doesn't need to be sent in real time. The average volume is 2 million records per day.
What should an integration architect consider when choosing the right option in building the integration between the external system and Salesforce?
Customer is evaluating Platform Events solution and would like help in comparing/contrasting it with Outbound Message for a real-time / near-real time needs. They expect 3,000 consumers of messages from Salesforce.
Which three considerations should be evaluated and highlighted when deciding between the solutions?
Choose 3 answers
Northern Trail Outfitters is planning to create a native employee facing mobile app with the look and feel of Salesforce's Lighting Experience. The mobile ap needs to integrate with their Salesforce org.
Which Salesforce API should be used to implement this integration?
An enterprise customer that has more than 10 million customers have the following systems and conditions in their landscape:
A company's security assessment noted vulnerabilities on the un managed packages in their Salesforce orgs, notably secrets that are easily accessible and in plain text, such as usernames, passwords, and OAuth tokens used in callouts from Salesforce.
Which two persistence mechanisms should an integration architect require to be used to ensure that secrets are protected from deliberate or inadvertent exposure?
Choose 2 answers
A customer imports data from an external system into Salesforce using Bulk API. These
jobs have batch sizes of 2000 and are run in parallel mode. The batch fails frequently with the error "Max CPU time exceeded". A smaller batch size will fix this error.
Which two options should be considered when using a smaller batch size?
Choose 2 answers
Northern Trail Outfitters (NTO) use Salesforce to track leads, opportunities, and to capture order details. However, Salesforce isn't the system that holds or processes orders. After the order details are captured in Salesforce, an order must be created in the remote system, which manages the orders life cylce. The Integration Architect for the project is recommending a remote system that will subscribe to the platform event defined in Salesforce.
Which integration pattern should be used for this business use case?
A company that is a leading provider of training delivers courses to students globally. The company decided to use customer community in order to allow Studer to log in to the community, register for courses and pay course fees. The company has a payment gateway that takes more than 30 seconds to process the pays transaction. Students would like to get the payment result in real-time so in case an error happens, the students can retry the payment process.
What is the recommended integration approach to process payments based on this requirement?
Northern Trail Outfitters has a requirement to encrypt few of widely used standard fields. They also want to be able to use these fields in workflow rules.
Which security solution should an Integration Architect recommend to fulfill the business use case?
A large enterprise customer with the following system landscape is planning to implement Salesforce Sales Cloud.
The following business processes need to be supported in Salesforce:
1. Sales Consultants should be able to have access to current inventory.
2. Enterprise Resource Planning System(ERP) is the system of record for pricing information.
3. Quotes should be generated in Salesforce with pricing from ERP.
4. Sales Management uses a Enterprise Business Intelligence (BI) toolto view Sales dashboards.
5. Master Data Management (MDM) is the system of record for customers and prospects.
6. Invoices should be accessible in Salesforce.
Which systems in the landscape should the Integration Consultant consider to be integrated with Salesforce to support the business requirements?
A US business-to-consumer (B2C) company is planning to expand to Latin America. They project an initial Latin American customer base of about one million, and a growth rate of around 10% every year for the next 5 years. They anticipate privacy and data protection requirements similar to those in the European Union to come into effect during this time. Their initial analysis indicates that key personal data is stored in the following systems:
1. Legacy mainframe systems that have remained untouched for years and are due to be decommissioned.
2. Salesforce Commerce Cloud Service Cloud, Marketing Cloud, and Community Cloud.
3. The company's CIO tasked the integration architect with ensuring that they can completely delete their Latin American customer's personal data on demand.
Which three requirements should the integration architect consider?
Choose 3 answers
A large enterprise customer has decided to implement Salesforce as their CRM. The current system landscape includes the following:
1. An Enterprise Resource Planning (ERP) solution that is responsible for Customer Invoicing and Order fulfillment.
2. A Marketing solution they use for email campaigns.
The enterprise customer needs their sales and service associates to use Salesforce to view and log their interactions with customers and prospects in Salesforce.
Which system should be the System of record for their customers and prospects?
A customer of Salesforce has used Platform Events to integrate their Salesforce instance with an external third-party Artificial Intelligence (AI) system. The AI system provides a prediction score for each lead that is received by Salesforce. Once the prediction score is received, the lead information is saved to Platform events for other processes. The trigger on the Platform Events is failing once this was rolled out to Production.
What type of monitoring should the Integration Consultant have considered to monitor this integration?
A company needs to integrate a legacy on premise application that can only support SOAP API. After the Integration Architect has evaluated the requirements and volume, they determined that the Fire and Forget integration pattern will be most appropriate for sending data from Salesforce to the external application and getting response back in a strongly typed format.
Which integration capabilities should be used to integrate the two systems?
Northern Trail Outfitters' (NTO) Salesforce org usually goes through 8k-10k batches a day to
synch data from external sources. NTO's Integration Architect has received requirements for a
new custom object, FooBarc, for which 90M records will need to be loaded into the org. Once
complete, 20GB (about 30M records) needs to be extracted to an external auditing system.
What should the architect recommend using to meet these requirements in a day?
An Architect is asked to build a solution that allows a service to access Salesforce through the API. What is the first thing the Architect should do?
Northern Trail Outfitters (NTO) leverages Sales Cloud for tracking and managing leads, accounts, contacts, and opportunities- Orders and order fulfillment is taken care of by an Order Management System (OMS) in the back-office. When an opportunity has changed it's status to "Closed/Won" and there are products attached, the details should be passed to the OMS for fulfillment operations.
The callout from Salesforce to the OMS should be synchronous.
What should an Integration Architect do to satisfy these requirements?
A large enterprise customer operating in a high regulated industry is planning to implement Salesforce for customer facing associates in both Sales and Service, and back-office staff. The business processes that Salesforce supports are critical to the business.
Salesforce will be integrated to multiple back-office systems to provide a single interface for associates. Reliability and monitoring of these integrations are required as associates support customers.
Which integration solution should the architect consider when planning the implementation?
A Salesforce customer is planning to roll out Salesforce for all their Sales and Service staff.
Senior Management has requested that monitoring is to be in pla for Operations to notify any
degradation in Salesforce performance.
How should an integration consultant implement monitoring?
An integration architect has been tasked with integrating Salesforce with an on-premises system. Due to some established policies, this system must remain on-premises.
What should the integration architect use to build a solution for this requirement?
Northern Trail Outfitters (NTO) has an affiliate company that would like immediate notifications of changes to opportunities in the NTO Salesforce instance. The affiliate company has a CometD client available.
Which solution is recommended in order to meet the requirement?
A health care services company maintains a Patient Prescriptions System that has 50+
million records in a secure database. Their customer base and data set growing rapidly. They want to make sure that the following policies are enforced:
1. Identifiable patient prescriptions must exist only in their secure system's database and
encrypted at rest.
2. Identifiable patient prescriptions must be made available only to people explicit authorized in
the Patient Prescriptions System assigned nurses and doctors, patient, and people explicitly the
patient may authorize.
3. Must be available only to verified and pre-approved people or legal entities.
To enable this, the company provides the following capabilities:
1. One-time use identity tokens for patients, nurses, doctors, and other people that expire within
a few minutes.
2. Certificates for legal entities.
. RESTful services.
The company has a Salesforce Community Cloud portal for patients, nurses, doctors, and other authorized people. A limited number of employees analyze deidentified data in Einstein
Analytics.
Which two capabilities should the integration architect require for the Community Cloud portal
and Einstein Analytics?
Choose 2 answers
Northern Trail Outfitters is planning to perform nightly batch loads into Salesforce from
an externalsystem with a custom Java application using the and the CIO is curious about monitoring recommendations for the jobs from the Technical Architect
Which two recommendations will help meet the requirements?
Choose 2 answers
Northern Trail Outfitters needs to present shipping costs and estimated delivery times to their customers. Shipping services used vary by region, and have similar but distinct service request parameters.
Which integration component capability should be used?
Given the diagram below, a Salesforce org, middleware, and Historical data store (with
20million records and growing) exists with connectivity between them
Historical records are archived from Salesforce and moved to Historical Data store (which
houses 20M records and growing; fine-tuned to be performant with search queries).
Call center agents use Salesforce, when reviewing occasional special cases, have requested
access to view the related historical case items that relate to submit cases.
Which mechanism and patterns are recommended to maximize declarative configuration?
KiA B2C Enterprise Customer has the following use case that involves processing payment from an external payment gateway service in Salesforce.
1. Customer requests Customer Service Representative (CSR) for a Service upgrade.
2. Customer provides credit card details to CSR for payment.
3. CSR submits payment information in Salesforce, and processed in a
4. CSR receives confirmation of payment.
5. CSR upgrades service for customer and confirms Customer.
external payment gateway.
This use case requires the CSR to obtain confirmation of payment before upgrading the service.
The integration with Payment gateway needs to be reliable and monitored for audit purposes.
The payment gateway service is an external RESTful service that the B2C Enterprise Customer has subscribed for.
What should an Integration Architect recommend for this integration?
Universal learning (UC) is embarked on Salesforce transformation journey, UC will decommission the legacy CRM system and migrate data to Salesforce. The data migration team asked for a recommendation to optimize the performance of the data load to Salesforce.
Which approach should used to meet the requirement?
A largeB2C customer is planning to implement Salesforce CRM to become a Customer centric enterprise. Below, is their current system landscape diagram.
The goals for implementing Salesforce follows:
1. Develop a 360 view of customer
2. Leverage Salesforce capabilities for Marketing, Sales and Service processes
3. Reuse Enterprise capabilities built for Quoting and Order Management processes
Which three systems from the current system landscape can be retired with the implementation of Salesforce?
Choose 3 answers
A new Salesforce program has the following high level abstract requirement: Business
processes executed on Salesforce require data updates between the internal systems and Salesforce Which three relevant details should a Salesforce Integration Architect seek to specifically solve for Integration architecture needs of the program?
Which three relevant details should a Salesforce Integration Architect seek to specifically solve for Integration architecture needs of the program?
Choose 3 answers
Northern Trail Outfitters submits orders to the manufacturing system web-service. Recently, the system has experienced outages that keeping service unavailable for several days.
What solution should an architect recommend to handle errors during these types of service outages?
Universal Containers (UC) uses Salesforce to track the following customer data:
1. Leads,
2. Contacts
3. Accounts
4. Cases
Salesforce is considered to be the system of record for the customer. In addition to Salesforce, customer data exists in an Enterprise Resource Planning (ERP) system, ticketing system, and enterprise data lake. Each of these additional systems have their own unique identifier. UC plans on using middleware to integrate Salesforce with the external systems.
UC has a requirement to update the proper external system with record changes in Salesforce and vice versa.
Which two solutions should an Integration Architect recommend to handle this requirement?
Choose 2answers