A.  

Tell them that the way they have been treating the colleague is unacceptable, and they need to change if they want to be a better person.

B.  

Ask them how they would feel if they were the colleague being treated in this way.

C.  

Ask the client how this new insight could impact his/her behavior towards the colleague.

D.  

Suggest that this insight could be very useful in changing the client’s behavior toward the colleague.

A.  

Recording another performance evaluation

B.  

Retaking the credentialing examination

C.  

Losing their ICF membership

D.  

Completing 10 additional mentor coaching hours

A.  

Providing wisdom to individuals teams and organizations

B.  

Supporting change through collaboration and facilitation

C.  

Improving well-being by working with the client on their issues

D.  

Creating customized solutions that meet clients' needs

A.  

They are often unspoken.

B.  

They are consistent across organizations.

C.  

They are a higher standard than laws.

D.  

They are frequently hard to learn.

A.  

Receiving payment from a client's employer for coaching the client because the employer may try to influence the coach

B.  

Accepting professional recognition instead of payment because the recognition is greatly valued by the coach

C.  

Providing individual coaching to a married couple because they may discuss each other's sessions

D.  

Coaching a peer while competing with them for the same work because that may interfere with the coach's objectivity

A.  

Tell the client that the information needs to be shared with the supervisory coach so the coach can learn from the feedback

B.  

Add a statement to the client's contract describing how information will be shared with the supervising coach

C.  

Correspond with the supervising coach verbally so there is no need to share the client's information in writing

A.  

Offering a business card to a former classmate who may benefit from coaching

B.  

Recommending a psychological assessment that will result in financial gain for a former colleague

C.  

Advising a client to purchase a training program for which the coach will receive financial compensation

D.  

Suggesting that a client take a learning course developed by a respected psychologist

A.  

Eliminating obsessive thoughts

B.  

Committing to eating healthier foods

C.  

Reducing feelings of sadness

D.  

Managing an intense fear of flying

A.  

Give the client an exercise to write down a list of good possible outcomes.

B.  

Remind your client that if this action succeeds, life will be much better.

C.  

Ask questions around possible consequences or results of the implementation of this action.

D.  

Ask your client to share some thoughts, remind them to think optimistically, and not focus on potential problems.

A.  

needs support navigating a transitional period in their life

B.  

requests guidance in determining which employees should lose their jobs

C.  

wants help building better relationships

D.  

seeks confidence and clarity during o career change

A.  

Ask the client exactly what they want to do and when.

B.  

Share with the client what you think the best next step would be.

C.  

Discuss the barriers that the client will face in trying to change.

D.  

Ask the client how they usually brainstorm or come up with new and fresh ideas.

A.  

Coaches choose the direction of the session in advance based on what worked with previous clients

B.  

Coaches strive to stay ahead of the conversation by thinking and analyzing different options

C.  

Coaches let clients both drive the coaching and make choices about the tools used during it

D.  

Coaches measure their performance by how well the client meets a set of objectives.

A.  

Ask the client whether it might be helpful to explore some actions and accountability measures.

B.  

Are happy for the client and let them go.

C.  

Tell the client that a coaching session is not finished until they have an action plan.

D.  

Ask what they would like to work on next time.

A.  

Suggest trying new coaching methods until they find one that works

B.  

Recommend another coach that better aligns with the client's needs

C.  

Try conducting the next coaching session m a new location

D.  

Encourage the client to continue through this difficult process

A.  

Inability to concentrate or complete tasks at work over several months

B.  

Recurring thoughts of self-harm over the past two weeks

C.  

Feelings of anxiety or panic surrounding work-related tasks

D.  

Struggling to get promoted despite working at a company for five years

A.  

Helping the client learn to prioritize goals that the coach considers as successful

B.  

Exploring multiple perspectives about a client’s issue

C.  

Thinking ahead to anticipate what problems the client is likely to experience

D.  

Evaluating the coach's own performance based on whether or not the client meets their goals

A.  

The client's perceptions of the coach as an expert in coaching

B.  

The client's control over the timing of payments to the coach

C.  

The coach's tendency to ask more questions than the client

D.  

The sponsoring company's willingness to pay for coaching services for the client

A.  

Managing excessive feelings of worry that interfere with all aspects of life

B.  

Learning to manage angry outbursts at work and at home

C.  

Developing a vision and goals for a new department within the company

D.  

Improving memory and concentration after experiencing a series of strokes

A.  

Offer to email the client daily until they have implemented the project.

B.  

Ask the client who will be their support.

C.  

Remind the client that two horses pull more weight than one, and they need someone to help them implement their plan.

D.  

Help the client in assessing whether they have any areas that might need more support or still need to be addressed.

A.  

The employee

B.  

The coach

C.  

The employee's supervisor

D.  

The company attorneys

A.  

Tell your client that you are not able to work with them, as you are not a visual and creative person, therefore not a good coaching match.

B.  

Bring a whiteboard into the coaching session where you and the client can use the space to draw pictures, connections, or add any visual aids that might encourage your client’s learning.

C.  

Let your client know that to solve problems it is more important to be rational and to approach the problem from a more sensible point of view.

D.  

Ask the client about what they know about their preferred learning style and enquire whether using a whiteboard would be a good idea.

A.  

Supervision helps coaches actively reflect on and seek guidance about their professional experiences

B.  

Supervision provides professional direction and ensures coaches follow applicable laws

C.  

Supervision provides instruction on the latest developments in the field and what other coaches are doing

D.  

Supervision helps coaches connect with and provide progress reports to their clients' managers

A.  

Are there risks with this plan that you are not considering?

B.  

How would your life change if you made that choice?

C.  

Do you want to stay with organization after investing so much?

D.  

Hove you considered checking with your boss before you act on this

A.  

share their perspective on what the client may find useful.

B.  

ask questions to clarify what the client is sharing

C.  

invite the client to challenge their own assumptions

D.  

partner with the client to design goals

A.  

How much the client's symptoms interfere with their daily functioning

B.  

Whether the client lacks direction and purpose in their life

C.  

The extent to which self-limiting beliefs may be holding the client back

D.  

Whether the client feels stuck and unable to make further progress