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Salesforce Health Cloud Accredited Professional AP-211 Exam Question and Answers

Salesforce Health Cloud Accredited Professional AP-211 Exam

Last Update Jan 14, 2026
Total Questions : 115

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Questions 1

As part of a post-visit summary, a client wants to send patients information documenting their visit and care plan. A patient advocate will select from templates to create personalized documents to send.

Which tool should a developer use to provide the necessary functionality?

Options:

A.  

Health Cloud Email Manager

B.  

Salesforce PDF Generator

C.  

OmniStudio Document Generation

D.  

Contract Lifecycle Management

Discussion 0
Questions 2

A company based in the United States requires a way to track medications that patients take in a standardized format and detect potential drug-to-drug interactions.

Which two Health Cloud solutions should a consultant recommend?

Choose 2 answers

Options:

A.  

Medication Review

B.  

Medication Reconciliation

C.  

Medication Audit

D.  

Medication Administration

Discussion 0
Questions 3

A pharma company wants the ability to:

Upload a patient's insurance card, including automatic Member Plan record creation

Run a benefits verification check

Schedule on behalf of the patient with a provider

Cloud Accredited Professional

Which set of Health Cloud capabilities should enable the company to build this business process?

Options:

A.  

Utilization Management, Care Management, Intelligent Document Automation, Intelligent Appointment Management

B.  

virtual Care, Intelligent Appointment Management, Intelligent Document Automation, Intelligent Document Reader

C.  

Intelligent Appointment Management, Benefits Verification, Intelligent Document Automation, eFax Integration

D.  

Intelligent Document Automation, Intelligent Appointment Management, Intelligent Document Reader, Benefits Verification

Discussion 0
Questions 4

Prior to go-live for Bloomington Caregivers, a consultant loads the future system users into Salesforce.

Which two permission set licenses should the consultant assign to the users to give them access to Health Cloud?

Choose 2 answers

Options:

A.  

Health Cloud permission set license

B.  

Health Cloud Foundation permission set license

C.  

Health Cloud Platform permission set license

D.  

Health Cloud Standard permission set license

Discussion 0
Questions 5

Bloomington Caregivers needs to monitor care plan adherence for the patients at various facilities within its network.

What is available to extend the reporting capability of Health Cloud?

Options:

A.  

CRM Analytics for Health Cloud

B.  

Insights for Health Cloud

C.  

Reporting unmanaged package

D.  

Care Management Extension

Discussion 0
Questions 6

A MedTech customer is looking to track surgical case visits for reps to sell their products, leveraging Intelligent Sales.

Which object should a consultant configure to track this visit type?

Options:

A.  

Location

B.  

Action Plan

C.  

Work Type

D.  

Visit

Discussion 0
Questions 7

Bloomington Caregivers has set up Health Cloud and needs to analyze patient referrals through Salesforce reports and dashboards.

Which Health Cloud unmanaged package should a consultant recommend to deliver a prebuilt dashboard and reports?

Options:

A.  

Health Cloud Reports for Patient Referral Management

B.  

Health Cloud Referral Management Reports

C.  

Health Cloud Network Management Reports

D.  

Health Cloud Member Referral Management Reports

Discussion 0
Questions 8

Care managers at Bloomington Caregivers call patients after they are discharged from a hospital to ask a series of questions, which the care manager enters into Health Cloud. The patient is then automatically assigned a personalized care plan based on the answers they provided.

Which two capabilities should a consultant leverage together to fulfill this requirement?

Choose 2 answers

Options:

A.  

Care Programs

B.  

Salesforce Surveys

C.  

Integrated Care Management

D.  

Discovery Framework

Discussion 0
Questions 9

A consultant is working with an insurance provider to set up prior authorizations in Health Cloud. The provider requires a display of preauthorization outcomes from its external system which manages the end-to-end prior authorization process.

Which solution is appropriate to meet this use case?

Options:

A.  

Plan Benefit and Plan Benefit Item

B.  

Care Preauth and Care Preauth Item

C.  

Service Preauth and Preauth Detail

D.  

Care Request and Care Request Item

Discussion 0
Questions 10

Bloomington Caregivers is currently in the process of updating its systems as part of a corporate-wide digital transformation initiative. Which two considerations should a consultant include when configuring security, sharing, and visibility rules in Health Cloud to meet a healthcare organization's needs?

Choose 2 answers

Options:

A.  

Ensure that data mask is used in production to appropriately manage protected health information (PHI).

B.  

Understand customer needs, data security, privacy concerns, regulatory compliance, and sharing or visibility restrictions.

C.  

Regularly review and update security, sharing, and visibility settings in Health Cloud to align with evolving needs, regulations, and organizational policies.

D.  

Review Salesforce documentation and implement a standardized security and visibility model.

Discussion 0
Questions 11

A pharma company runs personalized medicine programs and needs the ability to coordinate various steps involved in the process, like apheresis and infusion.

Which Health Cloud capability should help the company with this program?

Options:

A.  

Integrated Care Management

B.  

Advanced Therapy Management

C.  

Intelligent Document Automation

D.  

Intelligent Sales

Discussion 0
Questions 12

Bloomington Caregivers has replaced its legacy Contact Center application with Health Cloud. During user acceptance testing (UAT), the call center team Is reporting differences between current Identity Verification business processes and what was

built in Health Cloud.

The call center manager has requested the following changes:

* Birth Date be available in results and as an optional verifier, but no longer required for verification purposes

* Add ‘Bloomington ID', a custom field on Account, to search results and as a required verifier

What should a consultant do to meet these requirements?

Options:

A.  

Add two new Identity Verification Process Field records for ‘Bloomington to one with the Field Type set to Result Field and one with Field Type set

Optional Verifier. Delete the Birth Date record which has the Field Type value Required Verifier.

B.  

Add ‘Bloomington ID’ to the picklist choices within the Identity Verification flow and mark it as required. Remove the Birth Date record from the required fields picklist and add Birth Date to the optional verifiers picklist.

C.  

Add two new Identity Verification Process Field records for ‘Bloomington one with Field Type set to Result Field and one with Field Type set to Required Verifier. Change the Birth Date record with Field Type value

Required Verifier to Optional Verifier.

D.  

Add two new Identity Verification Process Field records for "Bloomington Set the Field Tyne to Result Field and set the Required field to true.

Discussion 0
Questions 13

Bloomington Caregivers is launching a patient portal with contact tracing functionality as part of its Health Cloud implementation.

Users require the ability to leverage advanced sharing and customizable dashboards.

Which license should a consultant recommend for the external patient users?

Options:

A.  

Experience Cloud for Health Cloud

B.  

External Apps for Health Cloud

C.  

Customer Community Plus for Health Cloud

D.  

Customer Community for Health Cloud

Discussion 0
Questions 14

A customer is looking to implement Discovery Framework to manage their intake and clinical assessments.

Which three capabilities should a consultant configure with Health Cloud out-of-the-box to enhance their assessment functionality?

Choose 3 answers

Options:

A.  

Adding a QR Code

B.  

SMS Assessment Completion

C.  

FHIR Question Bank

D.  

Digital Signature Capture

E.  

Using Previously Submitted Responses

Discussion 0
Questions 15

A customer wants to leverage dependent intervention tasks as part of their care coordination solution using Integrated Care Management.

Which feature should a consultant configure to accomplish this task?

Options:

A.  

Industry Template Library

B.  

Intervention Templates

C.  

Action Plan Templates

D.  

Care Plan Task Templates

Discussion 0
Questions 16

What are three requirements for implementing patients or members in Health Cloud?

Choose 3 answers

Options:

A.  

Ensure the Person Account object Is used.

B.  

Ensure the Parent Contact object is blank.

C.  

Ensure 1-to-1 Account to Contact relationship.

D.  

Ensure the Account is the Parent to Household Accounts.

E.  

Ensure the Parent Account field is blank.

Discussion 0
Questions 17

A provider system wants to leverage Health Cloud to enable its care providers to conduct video visits with their patients to discuss socioeconomic factors that impact their care.

Which capability should a consultant recommend for this use case?

Options:

A.  

Intelligent Appointment Management

B.  

Telehealth

C.  

Integrated Care Management

D.  

virtual Care

Discussion 0
Questions 18

A bug is assigned to a developer stating that when an address contains data in the Address Line 2 field, the FlexCard display adds an additional line, causing formatting issues.

How should the developer handle this in a DataRaptor without changing the underlying data structures?

Options:

A.  

Add a Load DataRaptor to write the data into one new custom field.

B.  

Replace the Extract DataRaptor with a Transform DataRaptor to convert the data as needed.

C.  

Modify the Extract DataRaptor to concatenate the address fields by using a formula.

D.  

Create a new Turbo Extract DataRaptor to trim the Address data in both fields.

Discussion 0
Questions 19

A developer needs to modify the out-of-the-box advanced Patient Card to display the Category, SubjectID, and Date for active Clinical Alerts.

Which three steps should the developer take to accomplish this?

Choose 3 answers

Options:

A.  

Clone the parent card

B.  

Create and activate a new child card.

C.  

Create a DataRaptor to extract necessary data.

D.  

Define session variables to control visibility of clinical data.

E.  

Change the child card state to show active

Discussion 0
Questions 20

A payer needs to triage provider and care team inquiries around member plan benefits and member care. The agents also need to be informed about changes in records that require attention.

Which three permission set licenses should a consultant assign to the security model for these users?

Options:

A.  

Service Cloud User permission set license

B.  

OmniStudio User permission set license

C.  

CRM Content User permission set license

D.  

Health Cloud Platform permission set license

E.  

Contact Center for Health Cloud permission set license

Discussion 0
Questions 21

A provider has moved an existing office to a new location and wants to ensure that whenever a patient books an appointment on the existing portal, the patient receives an email with the new address.

How should a developer modify the existing Create Appointment Integration Procedure to solve the request?

Options:

A.  

Remove the Try-Catch.

B.  

Build If-Elself logic.

C.  

Update the Test Condition.

D.  

Add a Conditional Block.

Discussion 0
Questions 22

Bloomington Caregivers wants to show its end users highlighted information about its providers that work at specific facilities, in one place. This would include provider contact details and the provider’s specialty at a given facility.

Which Health Cloud feature should a consultant implement to fulfill this requirement?

Options:

A.  

HCPProvider360 FlexCard

B.  

Facility Relationship Center

C.  

Provider Network Management

D.  

Provider Relationship Card

Discussion 0
Questions 23

Bloomington Caregivers has decided to expand its Health Cloud implementation to include a Crisis Support Center.

Which two steps should an administrator take as part of the implementation?

Choose 2 answers

Options:

A.  

Review and modify the Crisis Center Intake flow in Flow Builder to meet requirements.

B.  

Assign users the Health Cloud Crisis Support Center Management permission set license.

C.  

Enable Crisis Support Center Management App in Setup.

D.  

Install the Crisis Support Center unmanaged package.

Discussion 0
Questions 24

A provider's office wants to verify a patient's insurance plan information and coverage when they call into the call center to book an appointment.

Which capability should a consultant leverage to address this requirement?

Options:

A.  

Benefits Eligibility and Verification

B.  

Intelligent Appointment Management

C.  

Utilization Management

D.  

Identity Verification

Discussion 0
Questions 25

A new user story requires an OmniScript to update an existing field on a custom SObject.

Which two components should a consultant use to satisfy the requirement?

Choose 2 answers

Options:

A.  

Integration Procedures

B.  

SOQL Query

C.  

API Actions

D.  

DataRaptors

Discussion 0
Questions 26

A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information.

Which group of people should a consultant work with to identify pain points and define project requirements?

Options:

A.  

(Persona) Contact Center agent

(Stakeholder) Salesforce administrator

(Stakeholder) Integration architect

B.  

(Persona) General physician

(Stakeholder) Salesforce administrator

(Stakeholder) Marketing Cloud administrator

C.  

(Persona) Care coordinator

(Stakeholder) Sales administrator

(Stakeholder) Tableau developer

D.  

(Persona) Contact Center agent

(Stakeholder) Tableau developer

(Stakeholder) MuleSeft developer

Discussion 0
Questions 27

Bloomington Caregivers wants to use patient or member lists for its care coordinators in its current implementation.

What is an important consideration when implementing this in Health Cloud?

Options:

A.  

If a user cannot access a field used in a filter on a patient or member list, they will not be able to see the list.

B.  

Filter logic for patient or member lists is controlled by formula fields on records.

C.  

An administrator can create an override filter field on the person account.

D.  

An administrator can create lists or add records to existing lists from the Campaign object.

Discussion 0
Questions 28

A payer receives faxes for clinical review as part of the determination process. The payer needs Health Cloud to automatically capture the data from the documents received from patients and manage the end-to-end approval process.

Which two Health Cloud capabilities should a consultant recommend as a way to build this process?

Choose 2 answers

Options:

A.  

Integrated Care Management

B.  

Utilization Management

C.  

Intelligent Document Automation

D.  

Care Authorizations

Discussion 0
Questions 29

A pharma customer requires a scheduling tool to book infusions with multiple steps as part of its Health Cloud implementation. It needs a solution for care coordinators to book appointments without having to manually check availability and

resources themselves.

Which solution should a consultant recommend?

Options:

A.  

Intelligent Appointment Management

B.  

Salesforce Scheduler

C.  

Advanced Therapy Management

D.  

Procedure Scheduling

Discussion 0
Questions 30

Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out- of-the-box Health Cloud features.

Which Health Cloud feature should a consultant recommend the company use in this scenario?

Options:

A.  

Reusable Verification FlexCards

B.  

Identity Verification Flow Templates

C.  

Customer Identity OmniScript Templates

D.  

Verify Customer Identity Process Flow

Discussion 0
Questions 31

How should a consultant at a large provider system model a patient in Health Cloud?

Options:

A.  

Configure Account

B.  

Leverage Person Account

C.  

Configure Contact

D.  

Leverage Contact-Contact

Discussion 0
Questions 32

Which two data exchange standards support clinical data in Health Cloud?

Choose 2 answers

Options:

A.  

DICOM 3.0

B.  

FHIR R4

C.  

SDTM v3.2

D.  

HL7 v2

Discussion 0
Questions 33

Bloomington Caregivers wants to share details about a patient's medical condition with a local hospital through an integration.

What should a consultant recommend as the appropriate method for the local hospital to access the information leveraging Health Cloud functionality?

Options:

A.  

Expose the MedicalCondition object through an Apex class.

B.  

Use the FHIR Patient API through DataRaptor.

C.  

Leverage the MedicalCondition Integration Procedure.

D.  

integrate using the FHIR Clinical API.

Discussion 0
Questions 34

A healthcare provider with multiple clinics and specialties is struggling to manage its appointment scheduling process efficiently. Patients are experiencing long wait times on the phone and want to leverage self-service options.

Which three Health Cloud capabilities should a consultant recommend configuring to provide a solution to improve patient satisfaction?

Choose 3 answers

Options:

A.  

Intelligent Form Reader

B.  

Experience Cloud for Health Cloud

C.  

Intelligent Appointment Management

D.  

Assessments and Recommendations

E.  

Provider Search

Discussion 0