Help Desk Analyst (HDA)
Last Update May 21, 2024
Total Questions : 116
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Which two techniques are important for keeping a customer focused? (Choose two.)
What two considerations need to be made when sharing workspace? (Choose two.)
An analyst has conveyed incorrect information to a customer. Which action demonstrates personal accountability?
What are three important attributes of high-quality leaders? (Choose three.)
Which three customer resources, if accessible on a company intranet, directly decrease call volume? (Choose three.)
In which three ways can you create a positive image of your organisation? (Choose three.)
Who is responsible for maintaining a working environment conducive to effective inter-departmental relationships?
Click the Task button. Place the Problem Solving steps in order. For instructions on how to answer a Drag and Drop question, click the Help button.
For which three reasons do companies implement security policies? (Choose three.)
Which two are characteristics of an organisation with good inter-departmental relationships? (Choose two.)
An aggressive customer calls the help desk and demands an immediate resolution to a problem. Which three approaches should the creative analyst use to successfully manage the call? (Choose three.)
TESTED 21 May 2024
