| 1. SIP Server Product Overview / General Architecture |
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- Overview of IP Technology and SIP
- Describe VoIP protocols (signaling protocols and media protocols)
- Describe the main components of a VoIP network as they relate to SIP
- Describe gateways, soft switches, application servers, and SIP endpoints and describe their role in a voice interaction flow
- Describe the basics of the SIP protocol and SDP
- Describe Overview of Genesys IP Products and the role of the Genesys SIP Server
- Overview of Genesys SIP Solution Components
- Determine when to use Network SIP Server (primarily for Policy Based Load Distribution)
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| 2. Designing A SIP Server Solution |
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- Describe the key features and benefits of the Genesys SIP Server
- Inbound/Outbound Calls
- Associate an ACD Queue with a Routing Point
- No Answer Supervision
- Endpoint Service Monitoring
- Call Treatments
- Call Transfer and Conference
- Regular and Emergency Call Recording
- Call Supervision
- Remote Supervision (including support for Multi-Site Supervision)
- Music and Announcements
- Personal Greeting (including Whisper)
- Preview Interactions
- Presence Subscription
- Instant Messaging
- Remote Server Registration
- Class of Service (including Trunk capacity configuration)
- Mapping SIP Headers and SDP Messages (including support for Blocking SIP headers, OPTIONS messages
- Describe SIP Server Deployment modes:
- SIP Stand Alone
- Integrated with a third party softswitch
- Open standard SIP architecture
- Describe SIP Deployment Considerations
- Overall deployment components
- Licensing
- Software and hardware requirements
- Explain Interoperability Conditions
- HA & Scalability Considerations
- Sizing
- SIP Server Scaling and Performance
- QoS
- Describe SIP Server Integrations
- Genesys Voice Platform Integration
- Outbound Integration
- Softswitch Integration
- Video
- Asterisk Voice Mail Integration
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| 3. Deployment |
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- OS Support
- SIP Server Installation
- Run Setup Program for SIP Server Installation
- Start SIP Server
- Verify SIP Server has started
- Deploying A Network SIP Server
- Create new Network SIP Server
- Configure Routing Point for Network SIP Server
- Network SIP Server Installation
- Run Setup Program for Network SIP Server Installation
- SIP Server as a T-Server
- SIP Server Configuration
- Set Permissions
- Connect SIP Server to Router(s)
- How to deploy SIP Server
- Configure SIP endpoints
- Configure SIP Server Connections
- Create DNs
- Create Agents (Logins, Groups, Assign Logins)
- Configure New Application
- High Availability Configuration
- Microsoft NLB configuration and scripting
- Unix virtual IP configuration and scripting
- Mapping SIP Headers
- Authenticating INVITES
- SIP to T-Lib mapping and T-Lib to SIP Mapping
- Configuring Call Transfers
- Call Transfers
- 1PCC and 3PCC call transfer
- Configuring Conference Calls
- Multipoint Conferencing Unit (MCU)
- 1PCC and 2PCC conference calls
- Push video
- Configuring Dialing Services
- Configuring Auto-Agent
- Configuring Multi-Site Call Type Tracking
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| 4. Deploying Media Server |
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- Genesys Media Server Features
- Music and Video on Hold
- Music in Queue
- DN Types
- Genesys Media Server Deployment
- Configuring Genesys Media Server Applications
- Overview of Supported Codecs
- Call Treatments
- Call Transfer
- Call Conference
- Call Supervision
- Call Recording
- Personal Greetings
- Overview of Stream Manager
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| 5. Using SIP 8 |
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- Using A SIP Softphone
- Registering a softphone in SIP
- Agent Configuration
- Associating an ACD Queue with a Routing Point
- Performing Call Transfers
- Describe what gcti DNs are used for
- Describe how Emulated Agents are used
- Describe how and when to configure Business Call Parameters
- Describe how to configure After Work Calls
- Describe when SIP classifies call categories
- Class of Service
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| 6. Monitoring SIP Server 8 Deployment |
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- Call Supervision
- Session monitoring
- Call Supervision modes
- Remote Supervision
- Multi-site Supervision
- Recording Configuration
- Recording DN
- Emergency recording
- Trunk site and agent side recording
- Monitoring SIP Messages
- Monitor call flow diagrams with SIP messages and TLib messages
- Reading SIP Logs
- Using SIP Log Visualizer
- Reading SIP Log File
- Maintaining Configuration
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