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Genesys Updated GCP-GC-REP Exam Blueprint, Syllabus and Topics

Genesys Cloud Certified Professional - Reporting and Analytics

Last Update May 2, 2024
Total Questions : 35

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Genesys GCP-GC-REP Exam Overview :

Exam Name Genesys Cloud Certified Professional - Reporting and Analytics
Exam Code GCP-GC-REP
Actual Exam Duration 120 minutes
Exam Registration Price $590
Official Information https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-reporting-and-analytics
See Expected Questions Genesys GCP-GC-REP Expected Questions in Actual Exam
Take Self-Assessment Use Genesys GCP-GC-REP Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

Genesys GCP-GC-REP Exam Topics :

Section Weight Objectives
Introduction to Reporting and Analytics  
  • Reports Overview
  • Analytics Overview
Genesys Cloud Reports  
  • Agent Reports
  • Queue Reports
  • Outbound Reports
  • Dialer Campaign Success Results by Interval report
  • Dialer Campaign Success Results by Day report
  • Dialer Campaign Detailed Attempt History report
  • Other Reports
  • Interaction Details Report
  • User Status Detail Report
Working with Reports and Troubleshooting  
  • Configure a Report
  • Run a Report
  • Download a Report
  • Edit, Copy and Delete a Report
  • Report Examples and History
  • Troubleshooting Reports
Dashboards  
  • Dashboard Overview
  • Available Dashboards
  • Contact Center Dashboard
  • Quality Administrator Dashboard
  • Quality Evaluator Dashboard
  • Campaigns Dashboard
  • Supervisor app for iOS
Dynamic Views  
  • Queues View
  • My Queues Activity
  • Queues Activity
  • Queues Performance Summary
  • Agent Performance Views and Interaction Views
  • Skills Performance View
  • Managing Your Team Through Presence and Status

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