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Genesys Certified Professional 8 System Consultant, Voice Platform (GCP8 - CVP) Question and Answers

Genesys Certified Professional 8 System Consultant, Voice Platform (GCP8 - CVP)

Last Update May 4, 2024
Total Questions : 122

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Questions 1

Outbound Calling is a feature typically associated with ____ configuration.

Options:

A.  

An In-Front of the Switch

B.  

A Behind the Switch

C.  

A VoIP application

D.  

An MRCP ASR

Discussion 0
Questions 2

Which of the following MRCP speech vendors does GVP support?

Options:

A.  

Asterisk

B.  

Nuance

C.  

Microsoft

D.  

Linux

Discussion 0
Questions 3

Local Control Agent must be installed on all servers hosting GVP components in order to be monitored by the Genesys Management layer.

Options:

A.  

True

B.  

False

Discussion 0
Questions 4

Where is the default location of the DNIS Application Mapping Files?

Options:

A.  

\CN\data

B.  

\CN\web\dispenser\spd_data

C.  

\CN\config

D.  

http://EMPS:9810/spm

Discussion 0
Questions 5

Which is the valid dialing mode for Outbound Contact campaigns when using GVP?

Options:

A.  

Predictive

B.  

Power GVP

C.  

Push Preview

D.  

Progresssive

Discussion 0
Questions 6

Which of the following components listed are considered optional in a GVP 8.1 Solution? (Choose six)

Options:

A.  

Call Control Platform

B.  

IVR Server

C.  

Composer

D.  

Supplementary Services Gateway

E.  

Speech Server

F.  

Resource Manager

G.  

CTI Connector

Discussion 0
Questions 7

Which of the following statements is NOT true. Voice applications used in GVP __________.

Options:

A.  

Can be built through the Genesys Studio development tool

B.  

Must be VoiceXML 2.0/2.1 compliant

C.  

Must reside on the Voice Communication Server (VCS)

D.  

Can be written in native VoiceXML

Discussion 0
Questions 8

Which process of EMPS communicates with the dispenser?

Options:

A.  

SPS A-Self-Service Provisioning Server

B.  

SPM A-Self-Service Provisioning Manager

C.  

SCI - Solution Control Interface

D.  

SCA - Self-Service Configuration Agent

Discussion 0
Questions 9

The DNIS.xml provides __________.

Options:

A.  

The Primary Application URL

B.  

All application configuration information but no process information

C.  

The address of the IVR Server

D.  

The URL path to the .XML

Discussion 0
Questions 10

Which of the following statements regarding log levels for GVP components is NOT correct?

Options:

A.  

Log levels can be set via the EMPS.

B.  

Log levels can be set through the VCS/IPCS Monitor (9810 Website)

C.  

Log levels can be set through the IIS 5.0/6.0 Management Console.

D.  

VCS/IPCS Configuration through the GVP.ini file

Discussion 0
Questions 11

When Nuance/Speechworks OSR is installed, the variable SWIrunAsClient's value determines if

OSR client runs on a separate host than the server. That value is set __________.

Options:

A.  

Conditionally, as an Environment variable

B.  

Manually, as an Environment variable

C.  

Automatically, in Speechworks.cfg

D.  

Manually, in Speechworks.cfg

Discussion 0
Questions 12

When using URL Scan, the location of .xml is __________.

Options:

A.  

\CN\EMPS\Web\data

B.  

\CN\openldap\data\genesys

C.  

\CN\web\did_url_mappings\0200

D.  

\CN_EMPS\Web\Applications\0200

Discussion 0
Questions 13

Which of the following chararacters should NOT be included in a GVP hostname?

Options:

A.  

Dollar-sign $

B.  

Underscore _

C.  

Hyphen -

D.  

At-sign @

Discussion 0
Questions 14

The purpose of the Media Gateway is to __________.

Options:

A.  

Process VoiceXML pages

B.  

Process ASP pages

C.  

Process TDM calls

D.  

Perform the conversion between TDM voice to Voice over Internet Protocol (VoIP) and back again

Discussion 0
Questions 15

Which component within a VOIP SIP solution "fetches" the application profile from the

Provisioning System based on the Dialed Number or URI when there is more than one IP

Communication Server?

Options:

A.  

Arbitrator process

B.  

Resource Manager by accessing the Polyhedra Database

C.  

PopGateway by communicating to the Dialogic board

D.  

SIP or H.323 Session Manager

Discussion 0
Questions 16

Which tag is sent by IVR Server Client to IVR Server in Behind configuration to ask the ANI and

DNIS ?

Options:

A.  

No tag sent because IVR Server already had them at time call was initialized.

B.  

C.  

D.  

Discussion 0
Questions 17

A logical group of ports is referred to as a __________.

Options:

A.  

Telephony Manager

B.  

Route

C.  

Page Collector

D.  

MRCP Client

Discussion 0
Questions 18

Which of the following statements pertaining to GVP 8 and Resource Manager is NOT true?

Options:

A.  

All the SIP Resources used within a GVP 8 solution are managed by Resource Manager

B.  

Resource Manager allows the operator to configure usage limits of each resource.

C.  

Resource Manager monitors the health of each resource.

D.  

MCP is a resource type

E.  

Reporting Server is a resource type

F.  

A Gateway is a resource type

Discussion 0
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