AW Computing uses a private record access model in the sales, support, and field service organizations.

How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to Them?

A customer wants to return a defective product instead of scheduling aService Appointment.

How should this product be tracked in Salesforce Field Service?

Which two reports should a Consultant build to track the number of parts used by a Technician during a Given time period? Choose 2 answers

How should the Consultant recommend visualizing the highest revenue

Generating Service Appointments on the Gantt?

At Ursa Major Solar (UMS), installing solar panels requires three steps. The surface is prepped, the solar panels are installed, and the Electronics are installed to connect to the electrical grid. Each step can be completed by different resources and requires different technical Skills and parts. How should UMS make sure the appropriate skills and parts are associated to each installation step?

A Technician reports that the travel time calculated between appointments is often too short and causes job delays throughout The day. Which settings should the Consultant consider to improve travel time accuracy?

An employee at Universal Containers performs the role of a Dispatcher and a Technician. How should a Consultant configure Salesforce Field Service to support this behavior?

Universal Containers needs to track technical phone support and onsite work associated with an inbound contact center request. How should a Consultant recommend tracking the work?

A Universal Containers (UC) Technician arrived onsite for an appointment, but the customer was unavailable and wants to reschedule the Service. UC wants to track these customer no-show events for future process improvement. What process should a Consultant recommend to handle this situation?

Universal Containers outsources 100 hours of weekly maintenance to anExternal Contractor. Jobs are assigned to a Contractor Manager instead of individualExternal technicians. The Contractor Manager is in charge of updating Service Appointments and Work Orders upon completion.

How should a Consultant implement the requirement?

Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs to also update the Service Appointment and the Case That are associated to the Work Order. What should a Consultant leverage to ensure the right data is captured from the Salesforce Field Service mobile app?

Universal Containers wants to prevent the lunch break from interfering with existingScheduled work.

How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch

Break that begins every day after 1 PM?

One of the products sold by Universal Containers requires quarterly service appointments. Which feature should a Consultant use to meet this requirement?

Which configuration can Universal Containers use to brand the Salesforce Field Service mobile app?

A Dispatcher is notified of a local power outage. All Service Appointments in the affected area must be rescheduled to a Different day. How should the Dispatcher update the Service Appointments?

Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers’ customers?

Universal Containers has role-based Technicians and managers who handle Service Appointments. Sometimes Technicians arrive on-siteBut are unable to gain access to the customer’s equipment. Only the manager has permission to cancel the Service Appointment. How should a Consultant meet this requirement?

When installing solar panels, technicians at Ursa Major Solar (UMS) use a liquid sealant to prevent rain and snow from penetrating roofs.To track the inventory and account for costs, the sealant comes in large barrel containers and has been added as a product to the priceBook. Installation jobs use a very small amount of sealant, so technicians will divide the large barrels into smaller sized containers to Avoid having to carry around so much product. What should the field service administrator consider to keep the inventory levels accurate?

Universal Containers has dispatchers who can set up new territories, defineNew schedule policies, and control settings on the Gantt chart. In addition to Field Service Lightning Dispatcher Permissions and the Field ServiceLightning Dispatcher License, which permissions should a Consultant assign to the Dispatchers?

Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician’s next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the Number of Service Appointments that are pushed to the Technician. What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources. Which configuration should a Consultant recommend for the Scheduling Policy?

The Org-Wide Default sharing for a Service Appointment is set to Private.If the Service Appointment is cancelled, which users will have visibility to the record?

Universal Containers wants to provide Technicians with the ability to capture details And customer approval on completed work to send to the customer electronically.

What should a Consultant recommend to meet this requirement?

A Technician needs to get a replacement part for damaged inventory on their truck for an upcoming job. To which object should the Technician add a Product Request record?

One of the products sold by Universal Containers requires quarterly service Appointments.

Which feature should a Consultant use to meet this requirement?

Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.

Which two default Scheduling Policies meet this requirement? Choose 2 answers

Universal Containers deploys service Technicians in multiple time zones which makes the Dispatcher Console difficult to use. Which two filter options should a Consultant recommend to make the Dispatcher Console easier to use? Choose 2 answers

Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. What are two ways a Consultant should track these inventory requirements in Salesforce? Choose 2 answers

Universal Containers currently tracks its customers’ entitlements to supportUtilizing Salesforce Service Cloud. Service calls that require a Technician to go to the Customer’s location require the creation of a Work Order. Once the Agent confirms That the customer and product are eligible for on- site support, a Work Order isManually created.

On which object should the Consultant define a Quick Action to create the Work Order?

Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different Times. How should a Consultant implement this process?

Service Appointments in a “Cannot Complete” status may indicate that an additional part or expert Assistance is needed to complete the work. Universal Containers defined that Service Appointments in a “Cannot Complete” status are unable to be rescheduled or unscheduled for history tracking purposes.

Which two items should the Consultant recommend to meet the requirement? Choose 2 answers

Universal Containers products need to be traceable from the factory to customer sites. The products are installed using Disposable kits.

How should the Consultant configure this?

Customers report that installed products are failing more frequently than expected. After reviewing the data, Universal Containers has Determined that products start to fail 6 months after installation. What should a Consultant recommend to address this situation?

Universal Containers wants to limit their Technicians’ view of Work Orders and Service Appointments in the Salesforce Field Service mobile App. What should a Consultant recommend to control their Technicians’ view?

Approximately 70% of Universal Containers’s site visits are inspections and quotationSessions that take roughly the same amount of time and set of resource skills to Complete.

What should a Consultant recommend to streamline the creation of these Work Orders?

Universal Containers wants to report on the volume of products installed within aSpecific timeframe.

Which solution should the Consultant utilize to meet the requirement?

Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

When customers call in for support at AW Computing, a case is always created. If the

Issue cannot be solved without dispatching a technician, a work order is created from

The case. Milestones are currently being used on cases, and support operations would

Like to extend the use of milestones to the work orders. To meet this requirement, the

System administrator added the milestone Lightning component to the work order

Lightning record page. Technicians and managers are reporting that there are no

Milestones listed when viewing the record.

How should this issue be resolved?

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.

Which two configurations should a Consultant implement to prevent Work Orders from being closed? Choose 2 answers