The number-one skill needed for the tester analyst is listening.

The National Quality Awards provide a basis for successful benchmarking against other companies.

The intent of the quality control checklist should be to improve the quality of the product being controlled by investigative means.

An oral system proposal:

Function points are hardware and software independent.

Reviews can enforce the use of standards.

The two major differences between internal auditing and quality assurance involve their respective statement of responsibilities and common body of knowledge.

An angry person is more likely to tell you symptoms than the real problems.

Within an organization, a service-level agreement is most effective when it is an ongoing negotiation and improvement process.

Achieving quality requires:

The objective of risk analysis is to help IT management strike an economic balance between the impact of risks and the cost of protective measures.

When you believe the problem has been solved, it is logical to assume that your customer also agrees.

The average time between consecutive failures in a system or component during a specified period is known as the mean time between failures (MTBF).

The principal considerations in assessing the effectiveness of competitive and benchmark data are in relation to_________________.

A non sampling error relates to the sample properly reflecting the true characteristics of the population.

National Quality Awards are intended to foster continuous improvement activities.

The data that is available with the optimizing process gives us a new perspective on testing.

Human resources utilization category examines the company's efforts to develop and involve ___________________.