Certified Supply Chain Professional Exam
Last Update Sep 22, 2025
Total Questions : 629
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Which of the following ISO standards is used to assist organizations with sustainable development?
When implementing e-commerce in the supply chain, a company's toughest challenge most likely will be:
Allowing for organizational restructuring is an example of which of the following steps in creating successful strategic alliances among suppliers?
Bar codes and radio frequency identification systems are key technologies in supply chain systems because they perform which of the following functions?
Which of the following actions is most likely to increase total supply chain risk?
Benchmarking a firm's performance against industry competitors is most valuable because it can reveal:
A company wants to implement a system for managing environmental compliance with legislative and regulatory requirements. Which of the following sustainability tools is most appropriate?
A business is changing from a business to business model to a business to consumer model. Which of the following statements about this supply chain change is true?
A manufacturer and the distributors of its products have decided to focus on price and product availability as strategic priorities. Which of the following values would be the most appropriate measure of customer service?
A company produces and distributes a family of soft drinks in a single country. It has developed and will introduce a new family of soft drinks for weight- and health-conscious individuals. There currently are no competitors with nationwide distribution for this category of soft drinks. Which of the following supply chain strategies would be most appropriate for the two product families?
Which of the following measures effectively evaluates overall resources in a distribution warehouse?
A toy company decides to buy more products from an overseas company to reduce costs. To make sure that goods clear customs more quickly, the company most likely would engage a:
Which of the following processes would a company use to evaluate the risk profile for end-of-life planning for a product family?
Which of the following warehousing tools enables wireless scanning of products?
The best way to manage a business relationship is to measure performance to:
Which of the following strategies would increase overall supply chain risk?
A company is formally adhering to the principles of the UN Global Compact. After a review of their supply chain, they have found that a key supplier is in violation of the compact. The best action for the company to do first is:
Direct shipment distribution typically offers which of the following advantages?
A company that sells engineered-to-order products is planning implementation of a supplier relationship management system (SRM) for direct materials. Which of the following factors is most likely to make the implementation difficult?
A company closely monitors supplier performance and notices recent late deliveries from one supplier. The supplier discloses flood damage at the plant. The company quickly shifts sourcing to a new supplier and has minimal loss of sales. Which of the following risk strategies reflects the company's actions?
Which of the following outcomes occurs when direct shipping is used instead of a distribution network?
Implementation of supply chain applications based on which of the following technologies is most likely to have the lowest fixed costs?
The most appropriate reason for a business to comply with the United Nations (UN) Global Compact practices typically would be to:
The transportation manager at a consumer goods manufacturer has decided to begin shipping full truckload rather than less-than-truckload quantities. Which of the following outcomes is likely following implementation of this decision?
Potential customers of a company's new product have tight tolerance requirements. The company plans to purchase a critical component. To meet customer requirements, the company should first:
A corporation must consider which of the following factors when selecting its enterprise resources planning system?
A company most likely would consider moving a portion of its manufacturing to a second location to:
The social dimension of sustainability typically would be addressed when developing and implementing policies regarding:
A company ships from its manufacturing facilities directly to its warehouses. If the number of warehouses increases, transportation costs between manufacturing facilities and warehouses most likely will:
A company originally based in Germany sets up companies in India, China, Vietnam, Mexico, and Brazil. It sources most of the raw materials locally and employs the local workforce to manage and produce finished goods. Most of the goods produced are consumed in the same country. The company can be classified as what type of enterprise?
A manufacturer offers a trade-in allowance on a new machine when the customer returns the old machine. The manufacturer reconditions the returned machine locally and then sells it on the used market for a profit. This program is an example of a focus on:
A company that is focused on customer relationship management is most likely to take which of the following actions for customers who have been profitable over time?
Distribution from which of the following types of sites enables goods to enter a country, undergo further modification, and then be exported without paying customs duties?
A company's product cannot be sold beyond 12 months from the date of manufacture. The product contains hazardous material and must be returned to the factory to be neutralized. This situation is an example of product:
A company's supply chain depends heavily on sourcing from international suppliers. Conditions increasingly threaten supply continuity. Which of the following actions is most appropriate?
Which of the following strategies can be used to help manage global risks?
A manufacturer is the leader of a group of trading partners that are collaborating to improve customer service levels and profitability. Which of the following methodologies would be most appropriate for synchronizing supply and demand across the supply chain?
A firm is undertaking a revision of its financial metrics to make them more comprehensive and has decided to use metrics such as return on investment (ROI), return on assets (ROA), and economic value added (EVA). This is an example of utilizing which of the following types of metrics?
A manufacturer of consumer packaged goods with a single plant and nine regional distribution centers is considering reducing the number of distribution centers in its system. Reducing the number of distribution centers most likely will reduce fixed warehousing and the cost of:
A firm has discovered a product quality issue. What should be the first step in responding to this issue?
Which of the following activities typically would be an appropriate application of the ISO 31000 Risk Management Principles and Guidelines?
When doing international business, a company's total line-haul costs will vary with the:
When a company undertakes a win-back strategy without considering the profitability of customer accounts, it is neglecting which of the following key elements?
Which of the following factors typically is most important in successfully implementing sales and operations planning (S&OP)?
A company that has consistently achieved a high level of on-time delivery performance has decided to reduce its inventory level significantly. Which of the following outcomes is the most likely effect of that decision on the company's on time delivery performance?
Which of the following actions would be most appropriate for an enterprise that has successfully integrated internal supply chain management systems and functions?
The strategy to implement supplier relationship management has been developed. The most appropriate next step is to:
The demand side of a traditional warehouse management system primarily is concerned with:
An increase in the inventory turnover rate for a supply chain typically would indicate that there has been a reduction in:
It is most appropriate to measure spending per customer as a proportion of profitability during which of the following phases of a supplier/customer relationship?
In an advanced planning system, which of the following modules feeds the master planning module?
When an importer and manufacturer are operating in a free trade zone, payment of a customs duty is triggered when products are:
Customizing can be an effective warehousing strategy because it allows a company to:
In the Supply Chain Operations Reference-model (SCOR®), the cash-to-cash cycle time for a manufacturing company is the number of days between which two of the following situations?
What is the primary benefit of using a central storage warehouse for all components rather than using point-of-use storage?
The process used to determine the impact of promotions, price discounts, and rebates on demand forecasts commonly is referred to as demand:
Which of the following actions is in accordance with the Ten Principles in the United Nations (UN) Global Compact?
Which of the following scenarios represents a correct application of the Supply-Chain Operations Reference-model (SCOR)?
Maintaining a long-term collaborative relationship with a trading partner requires:
After identifying the potential causes for delays in communicating demand information up the supply chain, the trading partners should take which of the following actions?
Which of the following levels in a supply chain network represents the most upstream external activity?
A company plans to maximize profitability by charging more for its products at retail locations than on its website. Which of the following segmentation strategies would best support this plan?
A manufacturer uses standard costing, and a potential supplier uses activity-based costing. This difference most likely will have implications for which of the following types of future decisions?
The probability of customer dissatisfaction is highest when which of the following conditions exists?
The question below is based on the following flowchart:
Which of the following phrases most accurately describes the complete flow of demand information?
Compared to a global strategy, a multicountry strategy would be characterized by:
Keeping all other factors equal, a company typically will try to maintain higher service levels for products with:
Which of the following corporate strategies is most consistent with a flexible supply chain strategy?
In addition to sales history, current customer orders, and forecasted demand, which of the following data sources should be used as part of a demand management process?
A large manufacturer wanting to be more competitive in the global market place decided to outsource its transportation and return processing to other companies on a contractual basis. The companies providing the services would be referred to as:
Which of the following customer relationship management activities most appropriately is used for revenue generation?
Risk pooling enables a lower total inventory level without affecting service levels based on which of the following assumptions?
Which of the following is the most important result when a company implements customer relationship management?
Which of the following results can be expected from sharing a common understanding of demand and consumption patterns among supply chain participants?
A manufacturer can simplify the forecasting process by pooling demand forecasts for a product group and then:
Compared to a blanket purchase order, a supplier alliance agreement is best differentiated by:
A firm supplies a single line of products to consumers using retail stores and on-line sales, distributors, and wholesalers. Currently the firm has common pricing and response times for sales in each sales channel. Which of the following tools is most appropriate to employ to improve profitability?
A large wholesaler formerly owned a number of delivery trucks. The wholesaler sold all of its trucks and now purchases transportation services from fleet operators. This is an example of which of the following strategies?
Which of the following attributes typically makes reverse logistics processes more complicated than outbound logistics processes?
A company manufactures special products for select customers. When demand for these products drops, the manufacturer can switch the production line to a commodity-type product that can be sold on the open market at reduced terms to generate cash. The company is executing a corporate strategy that is based on:
Reverse supply chain activity typically peaks nearest the beginning of which of the following stages of the product life cycle?
A company’s decision to charge different prices for the same service sold in different market segments is most likely based on which of the following metrics?
Which of the following considerations is an important supply chain design decision?
Which of the following scenarios represents a correct application of the Supply-Chain Operations Reference-model (SCOR)?
Which of the following organizational design choices is an example of vertical integration?
What is the primary role of marketing in supporting supply chain management?
Which of the following types of information would be an appropriate basis for a qualitative forecast?
Which of the following outcomes is a benefit typically expected of customer relationship management (CRM)?
Which of the following indicators is most appropriate to use as a measure of supply chain utilization?
A remanufacturer of equipment is most likely to have what type of supply chain?
The most likely benefit of implementing a collaborative transportation management system is:
Which of the following forecasting methods relies on the opinions of a panel of experts?
Using an independent service provider for logistics would be most appropriate in which of the following situations?
A company has been delivering a global product that no longer appears profitable. Senior management’s best response is to:
Which of the following practices has improved management of the customer pipeline?
A company's annual cost of goods sold is $350 million, and inventory carrying cost is 18%. The company averages four inventory turns. The cost savings resulting from increasing inventory turns from four to six would be:
A return material authorization (RMA) policy is used in reverse logistics to:
A firm supplies products and services to a wide variety of industries with varying requirements for responsiveness and reliability. Many customers across these industries are not satisfied with the firm’s ability to meet the lead time and on time delivery requirements. Which of the following tools is most appropriate for the firm to use to improve customer service?
Supply chains delivering products or services are most able to respond quickly to changing market requirements when:
A firm has identified groups of customers based on specific characteristics the customers desire from products and services the firm can provide. Characteristics include lead times, pricing tiers, and service levels. The firm is engaged in which of the following activities?
Which of the following actions typically would be the first step in implementing the philosophy of customer relationship management?
Which of the following consequences is a result of shipping directly from the point of manufacture to the customer rather than through a distribution network?
Which of the following benefits of supplier relationship management typically results from collaboration with a few critical suppliers?
Which of the following factors typically is the most significant impediment to implementing collaborative commerce?
A media company offers a majority of its movies through a specific distributor. The media company is beginning to produce content for a new foreign market to which the distributor has exclusive access. To maximize savings and gain entry to this new market, the media company should:
The factors to consider in the make-or-buy decision include costs, proprietary knowledge, and:
Which of the following situations is an example of inventory being held as a way to balance supply and demand?
A company considers outsourcing its information technology support to a low-cost region on another continent. The company currently has no business presence there. Which of the following actions is most effective in helping to select a service provider?
The value that logistics provides within the supply chain can best be summarized as:
Companies are more likely to consider the consequences of their product design decisions when they view the reverse supply chain as an extension of the:
Which of the following outcomes is most likely a result of allocating excess capacity to a chain facility?
A company faces highly unpredictable demand for an end item. Which of the following production methods would work best for meeting customer demand within a reasonable lead time?
A company’s cash-to-cash cycle time is 36 days. How many weeks of inventory are on hand if the average collection time from customers is 60 days, and the company pays its vendors in 45 days?
A sales and marketing directory who wants to transform a company into a customer-driven organization most likely would consider:
Which of the following actions by trading partners would be most appropriate to protect against variability in supply and demand?
A distribution requirements planning (DRP) system it implemented to primary to monitor or manage:
Which of the to the financial following descriptions applies balance sheet for a firm?
Which of the following statements is true when selecting the mode of transportation to use in a global supply chain?
The main purpose of market research for supply chain design is to identify:
A supplier has decided to improve its forecast accuracy by reducing the information lead time from the retailer. Which of the following actions would be most appropriate to achieve the desired result?
Which of the following rider less material handling systems can be characterized by movement along the floor using optical, magnetic, or wireless control?
A manufacturer experiences frequent changes in product technology and market preferences, resulting in new product introductions each year. Which of the following sourcing strategies would be most appropriate?
A group of trading partners manufactures and distributes products. An increase in which of the following factors is most likely to result in an increase in the retailer's supply variability?
A company has an asset turnover ratio of 1.8, inventory of $3,000, a 20% profit margin, and $5,000 in total assets. What is the total sales volume for the company?
Which of the following distribution strategies is characterized by items flowing through a warehouse in an almost continuous manner?
An item must be added to inventory to support new business. Which of the following inputs should be considered to determine minimum inventory level?
A formal currency review as an approach for managing supply chain risk is appropriate when relative currency value:
When multiple warehouses are combined into one centralized warehouse, the requirement for safety stock is reduced because:
Improving fill rate is an objective related to which of the following perspectives of a balanced scorecard?
Which of the following statements regarding intellectual property protection is correct?
An information technology system that couples enterprise resources planning and an advanced planning system would be most appropriate for which of the following types of business operations?
A retailer that imports furniture from several manufactures in low-wage countries wants to reduce variability in quality. The retailer has proposed merging with one of the manufacturers and giving it sole responsibility for one product family. The proposed merger is an example of:
Which of the following activities is the most appropriate use of an advanced planning and scheduling system?
A firm has determined its cash-to-cash cycle time to be 60 days. The number of days' payables outstanding is 25, and number of days' sales outstanding is 35. If the firm reduces its inventory by 20%, the new cash-to-cash cycle time, in days, will be approximately:
Which of the following activities is necessary for a firm to transform their supply chains from a set of linear processes to a network of customer-centric companies that can easily adapt to changing market conditions?
Which of the following statements about warehouse layout and storage is correct?
A company has a single manufacturing facility. It distributes the products through retail stores located in various regions. Which of the following distribution strategies will minimize the company’s warehousing costs?
Which of the following measures of a supply chain performance is most desirable from a stockholder perspective?
Which of the following statements best describes a fundamental requirement for developing and maintaining good business relationships in an effective supplier partnership?
A company recently implemented a new supplier rating system. Data was collected from the enterprise resources planning system about each vendor's rating for cost, quality, and delivery over 12 months. A cutoff point was established for poor performers. The responsible purchasing agent then scheduled meetings with each supplier. Which of the following actions is most appropriate to take with suppliers whose ratings were below the cutoff point?
Qualitative extrinsic data are used with which of the following forecasting techniques?
A company that decides to stop using a supplier due to financial instability is an example of:
Which of the following consequences is typical of a push-based supply chain?
The practice of purchasing items in large quantities and requesting that shipments be delivered directly to customers is referred to as:
The six sigma approach to quality focuses on increasing customer satisfaction by:
Which of the following statements represents a major assumption needed to effectively use days of supply as a measure?
A key challenge in managing the supply chain for an innovative product is that:
A company is conducting research to better align their supply chain and value proposition to the needs of their top customers. Which of the following approaches would likely be the most efficient for collecting this market intelligence?
Which of the following forecasting techniques is most appropriate when data is scarce?
Which of the following elements typically is considered to be an output of demand planning?
A firm has experienced multiple complaints from customers concerning the delivery of products with a wide range of reasons for the complaints. On which of the following measures should the firm focus its improvement efforts?
Requirements for successful application of a demand-driven supply network include:
A large global distributor is contemplating the switch to the use of ethanol-based fuel in its truck fleet and wants to identify the impact of this change on food prices. Which of the following attributes of the triple bottom line (TBL) are part of this trade-off decision?
Unresolved conflicts from the sales and operations planning (S&OP) process will result in which of the following outcomes?
Which of the following forecasting techniques is often used in causal forecasting?
Which of the following automatic identification system (AIS) tags includes a battery and an onboard transmitter that periodically transmit signals?
Using new housing construction data as a predictor of construction equipment sales is an example of what type of forecasting method?
Which of the following responses to risk best describes the evolving concept of flexibility in supply chain risk management?
When maintaining a material requirements plan, scheduled receipts are best represented by which of the following terms?
Which of the following considerations are essential to a company’s advanced supply chain strategy that utilizes cloud computing?
Which of the following processes is key to customer relationship management (CRM)?
Raw material costs have been rising and much of the inventory has been in-house for several months. Which of the following inventory accounting methods would maximize reported company assets?
A company currently produces a major component and is considering purchasing the component from a foreign supplier. Assuming they were to purchase from the foreign supplier, which of the following factors would most likely impact the domestic manufacturing operations?
TESTED 22 Sep 2025
