ServiceNow Certified System Administrator
Last Update Mar 29, 2024
Total Questions : 400
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What do you call any component that needs to be managed in order to deliver services?
How can administrators utilize the same content for different notification channels?
New records, new groups, and modified configuration Items (Cls): what do they have in common?
What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)
While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?
Right click on Priority and select what?
Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?
Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? (Select all that apply) Select 2 Answers from the below options
Which of the following statements describes how data is organized in a table?
What do you need to do before you can use an Application-based trigger in your flow?
Which tool is used for creating dependencies between configuration items in the CMDB?
When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?
In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?
IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as
What are the three permission requirements that must evaluate to true for an access control rule to apply?
Choose 3 answers
What would NOT appear in the Application Navigator if “service” is typed into the filter field?
ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?
A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?
What is used frequently to move customizations from one instance to another?
Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?
Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?
A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:
Incidents where the state is Closed
Incidents where Assignment Group is Network
After clicking the Funnel icon, what should the user do?
Access Control rules may provide access security for which of the following database objects?
Which one of the following statements describes the purpose of a Service Catalog workflow?
Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?
Which tool is used to have conversations with logged-in users in real-time?
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
FILL IN THE BLANK
_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.
Which would NOT appear in the History section of the Application Navigator?
Which of the following allows a user to edit field values in a list without opening the form?
What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
When using the Load Data and Transform Map process, what is the Mapping Assist used for?
Which group of permissions is used to control Application and Module access?
What is generated from the Service Catalog once a user places an order for an item or service?
What refers to an application or system that accesses a remote service or another computer system, known as a server?
The baseline Service Catalog homepage contains links to which of the following components?
Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)
Reports can be created from which different places in the platform? (Choose two.)
Buttons, form links, and context menu items are all examples of what type of functionality?
Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?
When an administrator sets a policy that is applied to all data entered into the Platform (UI, Import Sets, or Web Services), where does this policy run by default?
What role enables someone to authorize a request, with no other permissions on the platform?
How would you distinguish between a Base Class table and a Parent Class table?
To apply a UI Policy to all views, which field should be set to true in its definition record?
What options can you see, when you fight click on a Cl, from the Cl dependency view map?
Choose 3 answers
On a Business Rule, the When salting determines at what point the rule executes. What are the options for specifying that timing?
The Report Designer contains different sections for configuring your report. Which section is used to adjust the look of your report, including colors, files, and legend layout?
On a form, which type of Geld has this icon which can be clicked, 10 S00 a preview of the associated record?
An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the
ServiceNow instance. What issue could explain this?
Choose 2 answers
What section on a task record is used to see the most recent updates made to a record?
What section on a task record would you use to see the most recent update made to a record?
When managing tags, you can adjust who is able to see iL What are the visibility options?
Choose 3 answers
A colleague wants to rearrange the columns on their My Work list. Once the user has navigated to the list where should they navigate to select and arrange the columns?
You are looking at a list of Active incidents. You want to exclude incidents with the state of Resolved. How might you do that?
What tool is used to import data from various data sources, and map that data into ServiceMow tables?
A new employee joins the IT deployment and needs to perform work assigned to Network and Hardware groups. How would you set up their access?
Choose 3 answers
What is used to determine user access to knowledge bases or a knowledge article?
Which is the most efficient way to move large amounts of data between instances?
When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?
The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?
While on an Incident record, how would you add a Tag for "Special Handling" to the record?
ServiceNow contains over 25 different report types. What are some of the types?
Choose 5 answers
A Service Catalog project will involve building 80 catalog items. For each of the catalog items, the following fields will be mandatory on the forms:
* Requested for
*Requested by
* Approving manager
* Delivery instructions
All of the other variables will be specific to the individual catalog item. What features would you use when designing the catalog item form?
What setting allows users to view a Knowledge Base article even if the are not logged in?
Which path would you take to access the table configuration page from a form?
When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table?
On what part of the ServiceNow instance, would you find the option to Impersonate User?
A customer has asked for the following updates to a form:
* Make Resolution code mandatory, admin state is changed to Resolved.
* Hide major incident check box, unless logged in user has Major incident Manager role
What type of rules (s) would you use to implement this requirement?