ServiceNow Certified System Administrator
Last Update Dec 4, 2023
Total Questions : 388
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Which statement correctly describes the differences between a Client Script and a Business Rule?
The ServiceNow platform supports a wide variety of plus-and-play application. You can choose from the included workflow or build your own workflow. Which of following these workflows are included in the platform?
You have heard about a new application released by SericeNow, You want to try it out, to-see if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands-on experience with the new application?
What is the best practice related to using the Default Update Set for moving customizations between instances?
What feature do you use to specify which users are able to access a Service Catalog Item?
Which path would you take to access the table configuration page from a form?
What section on a task record would you use to see the most recent update made to a record?
An order for new office equipment has Men placed through the Service Catalog. How would you view the lists of requests after the orders have Men placed?
On what part of the ServiceNow instance, would you find the option to access applications, like Incident Management?
As administrator, what must you do to access feature of High Security Settings?
What capability allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement?
Which feature enables business process owners to organize Flow Designer content into unified and digitized cross-enterprise processes via a digitized task board Interface?
Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?
The ServiceNow platform includes which types of interfaces? (Choose three.)
Which of the following statements describes how data is organized in a table?
Which SericeNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which Cis
supporing that service have active issues?
When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?
ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?
A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''
Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?
Which of the following are not included in an Update Set, by default? (Choose four.)
Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?
You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)
What are the three permission requirements that must evaluate to true for an access control rule to apply?
Choose 3 answers
Which plugin allows users to install multiple applications, application-customizations. or plugins at once?
Which one of the following is an accurate list of changes that are captured in an Update Set?
In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?
Which tool is used for creating dependencies between configuration items in the CMDB?
Which icon would you double click, to expand and collapse the list of all Applications and Modules?
A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?
IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as
What function do you use to add buttons, links, and context menu items on forms and lists?
What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a related list?
Where in Flow Designer can users access information about actions that are added to the flow?
When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)
On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)
Which is the base table of the configuration management database hierarchy?
After you create a new table, what is the best practice regarding the navigation pane?
Choose 2 answers
When a custom table is created, which access control rules are automatically created?
Choose 4 answers
What do you click when you have made modification to your report, and your want to see the results without saving?
A form displays information about one record at the top, for example a User, Additional records, which are associated with that
User, are displayed on tabs at the bottom of the form. What are those tabs called?
What type of field has a drop down list, from which you can pick from pre-defined options?
Which module would you use to customize your instances banner image, text and colors?
A Homepage Admin > Pages > Branding
Access controls are evaluated in this order:
1. Match object against table ACL
2, Match the object against field ACL
Within step 1 above, what order are the table ACLs evaluated?
Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs?
The customer has asked that your change the default layout of the task list.
* Number
* Task Type
* Parent
* Short Description
* Assignment Group
* Assignment
* Updated
After navigation to the list, where would you click, to meet this requirement?
While showing a customer their incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that?
Choose 2 answers
Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement?
Which feature helps to automatically allocate a critical, high priority, service request to the appropriate assignment group or team member?
A new employee joins the IT deployment and needs to perform work assigned to Network and Hardware groups. How would you set up their access?
Choose 3 answers
What access does a user need to be able to import anicies to a knowledge base?
To apply a UI Policy to all views, which field should be set to true in its definition record?
What is generated from the Service Catalog once a user places an order for an item or service?
Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?
Which one of the following statements describes the purpose of a Service Catalog workflow?
Which group of permissions is used to control Application and Module access?
Which of the following is true of Service Catalog Items in relation to the Service Catalog?
What is the master table that contains a record for each table in the database?
Access Control rules may be defined with which of the following permission requirements? (Choose three.)
Reports can be created from which different places in the platform? (Choose two.)
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?
The display sequence is controlled in a Service Catalog Item using which of the following?
What are the four knowledge workflows available in the ServiceNow base instance?
Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)
Which would NOT appear in the History section of the Application Navigator?
There are _____ common types of Interfaces (Numeric Value)
6: There are six common types of interfaces
Which one of the following statements applies to a set of fields when they are coalesced during an import?
What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers
Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
A knowledge article must be which of the following states to display to a user?
Which of the following statements is true when a new table is created by extending another table?
FILL IN THE BLANK
_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.
TESTED 04 Dec 2023
