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ServiceNow Certified System Administrator Question and Answers

ServiceNow Certified System Administrator

Last Update May 18, 2024
Total Questions : 400

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Questions 1

What do you call any component that needs to be managed in order to deliver services?

Options:

A.  

CSDM Items

B.  

CMDB

C.  

Configuration item

D.  

Service Offerings

E.  

Asset

Discussion 0
Questions 2

How can administrators utilize the same content for different notification channels?

Options:

A.  

Configure Default notification content

B.  

Enable Actionable notification content

C.  

Provide Common notification content

D.  

Set up Related notification content

Discussion 0
Questions 3

What is a key difference between Reporting and Performance Analytics?

Options:

A.  

Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run.

B.  

Performance Analytics can show trends; Reports cannot.

C.  

Reports can be run on a scheduled basis; Performance Analytics cannot.

D.  

Performance Analytics data can be published to Dashboards; Reports cannot.

E.  

Performance Analytics shows KPIs; Reporting does not.

Discussion 0
Questions 4

What are the steps to retrieve an Update Set?

Options:

A.  

Verify Update Set is Complete, Retrieve, Preview, Apply

B.  

Verify Update Set is Complete, Test Connection, Apply

C.  

Verify Update Set is Complete, Test Connection, Commit

D.  

Verify Update Set is Complete, Retrieve, Preview, Commit

Discussion 0
Questions 5

What is the purpose of a Data Policy?

Options:

A.  

Data Policies enforce security

B.  

Data Policies standardize data in Update Sets

C.  

Data Policies enforce data consistency

D.  

Data Policies apply to lists to standard data

Discussion 0
Questions 6

How are local flow variables accessed in the Flow Designer Data panel?

Options:

A.  

As newly generated icons

B.  

As scratchpad variables

C.  

As new tabs

D.  

As data pills

Discussion 0
Questions 7

New records, new groups, and modified configuration Items (Cls): what do they have in common?

Options:

A.  

They are included in an Update Set

B.  

They are not captured in an Update Set

C.  

They are customizations

D.  

They do not have anything in common

Discussion 0
Questions 8

What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)

Options:

A.  

Local Sources (i.e. XML, CSV, Excel)

B.  

Implementation Spoke

C.  

DataHub

D.  

JDBC Connection

E.  

Network Server

F.  

LDAP Connection

Discussion 0
Questions 9

While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?

Right click on Priority and select what?

Options:

A.  

Configure Lists

B.  

Show Options

C.  

Configure Task

D.  

Show Choices

E.  

Show Choice List

F.  

Configure Options

Discussion 0
Questions 10

What is a Notification?

Options:

A.  

A new Knowledge article created by a Business Rule

B.  

A tool for alerting users that events that concern them have occurred

C.  

A message through Connect related to a Change Request

D.  

An email file attachment

Discussion 0
Questions 11

Group records are stored in which table?

Options:

A.  

Group [sn_user_group]

B.  

Group [sys_user_group]

C.  

Group [s_sys_group]

D.  

Group [u_sys_group]

Discussion 0
Questions 12

Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?

Options:

A.  

Sourcing fields

B.  

Function fields

C.  

Computational fields

D.  

Calculation fields

Discussion 0
Questions 13

Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? (Select all that apply) Select 2 Answers from the below options

Options:

A.  

Extended Validation Access (EVA)

B.  

Organization Verification Card (OVC)

C.  

Common Access Card (CAC)

D.  

Domain Authentication Card (DAC)

E.  

Personal Identify Verification (PIV)

Discussion 0
Questions 14

Which of the following statements describes how data is organized in a table?

Options:

A.  

A column is a field in the database and a record is one user

B.  

A column is one field and a record is one row

C.  

A column is one field and a record is one column

D.  

A column contains data from one user and a record is one set of fields

Discussion 0
Questions 15

What do you need to do before you can use an Application-based trigger in your flow?

Options:

A.  

Activate application trigger spoke

B.  

Activate trigger security rules

C.  

Activate application spoke, and plug-ins as needed

D.  

Assign Application trigger role [sn_app_trigger_write] to SME

E.  

Activate application plugins only

Discussion 0
Questions 16

Which module is used as the first step for importing data?

Options:

A.  

Coalesce Data

B.  

Transform Data

C.  

Import Data

D.  

Load Data

Discussion 0
Questions 17

What is NOT an example of a UI Action?

Options:

A.  

Search

B.  

Form buttons

C.  

list Buttons

D.  

Related Links

Discussion 0
Questions 18

Which of the following is used to categorize, flag, and locate records?

Options:

A.  

Search

B.  

Favorites

C.  

Tags

D.  

Bookmarks

Discussion 0
Questions 19

Which tool is used for creating dependencies between configuration items in the CMDB?

Options:

A.  

CI Relationship Editor

B.  

CMDB Builder

C.  

CI Service Manager

D.  

Cl Class Manager

Discussion 0
Questions 20

What is the primary application used to load data into ServiceNow?

Options:

A.  

Service Level Management

B.  

Configuration

C.  

System Import Sets

D.  

System Update Sets

Discussion 0
Questions 21

When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?

Options:

A.  

Long-term signals

B.  

Non-signals

C.  

Anti-signals

D.  

Stability signals

Discussion 0
Questions 22

What Is the purpose of the Fitter navigator In the Application Navigator?

Options:

A.  

Filter applications in order of use

B.  

Quickly navigate to applications and modules

C.  

Collapse and expand applications

D.  

List applications In order of Top Requests

Discussion 0
Questions 23

What is a quick way to create a report from a list view?

Options:

A.  

Click on filter breadcrumb, drag and drop on the Report > Create New module

B.  

Click Funnel, define filter conditions, click Create Report

C.  

Click Context Menu, select Create Report

D.  

Apply filter, right click on column header, select Bar Chart

E.  

Apply filter, right click on column header, select Create Report

Discussion 0
Questions 24

In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?

Options:

A.  

personal ize.control

B.  

personal_list

C.  

ul_page_admin

D.  

ui_action_admin

Discussion 0
Questions 25

What is an Event in ServiceNow?

Options:

A.  

An Event is a trigger that has a direct response in the platform

B.  

An Event is an indication to the ServiceNow processes that something has occurred

C.  

An Event is an indicator that a Priority 1 (P1) Incident has been logged

D.  

An Event is a recognized, scheduled occurrence of a process

Discussion 0
Questions 26

How is a group defined in ServiceNow?

Options:

A.  

A group is one record stored in the Group Type [sys_user_group_type] table

B.  

A group is one record stored in the Group [sys_user_group] table

C.  

A group defines a set of users that share the same location

D.  

A group defines a set of users that share the same job title

Discussion 0
Questions 27

IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as

Options:

A.  

an action

B.  

a spoke

C.  

a connection

D.  

an integration step

Discussion 0
Questions 28

What is specified in an Access Control rule?

Options:

A.  

Groups, Conditional Expressions and Workflows

B.  

Table Schema, CRUD, and User Authentication

C.  

Object and Operation being secured; Permissions required to access the object

D.  

security_admin

Discussion 0
Questions 29

What controls the publishing and retiring process for knowledge articles?

Options:

A.  

Approval Policies

B.  

Approval Definitions

C.  

Workflow Designer

D.  

Workflows

E.  

State Lifecycle

Discussion 0
Questions 30

What are the three permission requirements that must evaluate to true for an access control rule to apply?

Choose 3 answers

Options:

A.  

Conditions

B.  

table.

C.  

Roles

D.  

Script

E.  

table."

F.  

table.none

Discussion 0
Questions 31

What would NOT appear in the Application Navigator if “service” is typed into the filter field?

Options:

A.  

Configuration > Business Services

B.  

Self-Service > Knowledge

C.  

Service Portal > Widgets

D.  

Incident > Assigned to me

Discussion 0
Questions 32

ServiceNow contains a resource which provides the following:

A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.

A CMDB framework across our products and platform that will enable and support multiple configuration strategies.

What resource do these statements describe?

Options:

A.  

Common Services Data Model (CSDM)

B.  

Information Technology Service Management (ITSM)

C.  

Configuration Management Database (CMDB)

D.  

Information Technology Infrastructure Library (ITIL)

Discussion 0
Questions 33

A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

Options:

A.  

Have them clear their cache.

B.  

Have them use the gear icon to set the employee’s time zone.

C.  

Recommend they use Chrome, instead of Explorer.

D.  

Use the system properties to correct the instance’s time zone.

E.  

Have them correct the time zone on their computer.

Discussion 0
Questions 34

Which one of the following is NOT a type of Visual Task Board?

Options:

A.  

Feature

B.  

Guided boards

C.  

Flexible

D.  

Freeform

Discussion 0
Questions 35

What is used frequently to move customizations from one instance to another?

Options:

A.  

Update Sets

B.  

Code Sets

C.  

Update Packs

D.  

Configuration Logs

E.  

Remote Sets

F.  

Local Sets

G.  

Code Packs

Discussion 0
Questions 36

Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

Options:

A.  

Agent Workspace

B.  

Chat bot

C.  

Virtual Agent

D.  

Knowledge Chat

E.  

Now Support

Discussion 0
Questions 37

Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?

Options:

A.  

Create Record Producer and use the Available For list to specify First Line [sn_first_line] role

B.  

Create Catalog Item and use the Not Available list to specify the Manager Group

C.  

Create Catalog Item and use the Available For list to specify ITIL [itil] role

D.  

Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role

Discussion 0
Questions 38

A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:

Incidents where the state is Closed

Incidents where Assignment Group is Network

After clicking the Funnel icon, what should the user do?

Options:

A.  

Define the first condition; click AND button; define second condition; click Run

B.  

Define the first condition; click AND button; define second condition; press enter

C.  

Define the first condition; click OR button; define second condition; press enter

D.  

Define the first condition; click > icon on breadcrumb, define second condition; click Run

E.  

Define the first condition; click > icon on breadcrumb, define second condition; press enter

Discussion 0
Questions 39

Access Control rules may provide access security for which of the following database objects?

Options:

A.  

For a specific role, group, or user

B.  

For a specific row, column, or table

C.  

For specific groups

D.  

For a specific CMDB Configuration item

Discussion 0
Questions 40

What are the 6 methods available for user authentication?

Options:

A.  

Local Database: The user name and password in their user record in the instance database.

B.  

Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed

C.  

LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database.

D.  

SAML 2.0: The user name and password configured in a SAML identity provider account, which has a matching user account in the database.

E.  

OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database.

F.  

Digest Token: An encrypted digest of the user name and password in the user record.

Discussion 0
Questions 41

What are the two aspects to LDAP Integration?

Options:

A.  

Data Population

B.  

Data formatting

C.  

Authorization

D.  

Authentication

Discussion 0
Questions 42

Which one of the following statements describes the purpose of a Service Catalog workflow?

Options:

A.  

A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals

B.  

Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes

C.  

A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups

D.  

A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications

Discussion 0
Questions 43

Which are states that you can make a field on a form using UI Policy?

Options:

A.  

read-only

B.  

write-only

C.  

Necessary

D.  

Mandatory

E.  

Empty

F.  

Hidden

Discussion 0
Questions 44

A group is stored in which table?

Options:

A.  

Group[user group]

B.  

Group[sys_user]

C.  

Group[sys_user_group]

D.  

Group[sys_user_group_profile]

Discussion 0
Questions 45

Which one of the following statements is true about Column Context Menus?

Options:

A.  

It displays actions such as creating quick reports, configuring the list, and exporting data

B.  

It displays actions related to filtering options, assigning tags, and search

C.  

It displays actions related to viewing and filtering the entire list

D.  

It displays actions such as view form, view related task, and add relationship

Discussion 0
Questions 46

Which statement is true about business rules?

Options:

A.  

A business rule must run before a database action occurs

B.  

A business rule can be a piece of Javascript

C.  

A business rule must not run before a database action occurs

D.  

A business rule monitors fields on a form

Discussion 0
Questions 47

Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

Options:

A.  

The CMDB contains data about tangible and intangible business assets

B.  

The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company

C.  

The CMDB archives all Service Management PaaS equipment metadata and usage statistics

D.  

The CMDB contains ITIL process data pertaining to configuration items

Discussion 0
Questions 48

Which tool is used to have conversations with logged-in users in real-time?

Options:

A.  

Connect Chat

B.  

Now Messenger

C.  

User Presence

D.  

Comments

Discussion 0
Questions 49

What is a formatter? Select one of the following.

Options:

A.  

A formatter allows you to configure applications on your instance

B.  

A formatter is a form element used to display information that is not a field in the record

C.  

A formatter allows you to populate fields automatically

D.  

A formatter is a set of conditions applied to a table to help find and work with data

Discussion 0
Questions 50

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

Options:

A.  

RITM (Number)>REQ (Number)>PROCUREMENT (Number)

B.  

REQ (Number)>RITM (Number)>PROCUREMENT (Number)

C.  

REQ (Number)>RITM (Number)>TASK (Number)

D.  

FULFILLMENT (Number)>RITM (Number)>TASK (Number)

Discussion 0
Questions 51

What is the purpose of a Related List?

Options:

A.  

To create a one-to-many relationship

B.  

To dot-walk to a core table

C.  

To present related fields

D.  

To present related records

Discussion 0
Questions 52

FILL IN THE BLANK

_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.

Options:

Discussion 0
Questions 53

Which would NOT appear in the History section of the Application Navigator?

Options:

A.  

Records

B.  

UI Pages

C.  

Lists

D.  

Forms

Discussion 0
Questions 54

Which of the following allows a user to edit field values in a list without opening the form?

Options:

A.  

Data Editor

B.  

Edit Menu

C.  

List Editor

D.  

Form Designer

Discussion 0
Questions 55

What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers

Options:

A.  

You should never assign roles to groups.

B.  

You should assign roles to users.

C.  

You should assign roles to groups

D.  

You should add users to groups

Discussion 0
Questions 56

What is the function of user impersonation?

Options:

A.  

Testing and visibility

B.  

Activate verbose logging

C.  

View custom perspectives

D.  

Unlock Application master list

Discussion 0
Questions 57

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

Options:

A.  

Service Catalog variables can only be used in Record Producers

B.  

Service Catalog variables can only be used in Order Guides

C.  

Service Catalog variables cannot affect the order price

D.  

Service Catalog variables are global by default

Discussion 0
Questions 58

When using the Load Data and Transform Map process, what is the Mapping Assist used for?

Options:

A.  

Mapping fields using the Import Log

B.  

Mapping fields using Transform History

C.  

Mapping fields using an SLA

D.  

Mapping fields using a Field Map

Discussion 0
Questions 59

Which group of permissions is used to control Application and Module access?

Options:

A.  

Access Control Rules

B.  

UI Policies

C.  

Roles

D.  

Assignment Rules

Discussion 0
Questions 60

How are Workflows moved between instances?

Options:

A.  

Workflows are moved using Update Sets

B.  

Workflows are moved using Transform Maps

C.  

Workflows are moved using Application Sets

D.  

Workflows cannot be moved between instances

Discussion 0
Questions 61

What is generated from the Service Catalog once a user places an order for an item or service?

Options:

A.  

A change request

B.  

An Order Guide

C.  

A request

D.  

An SLA

Discussion 0
Questions 62

A role is recorded in which table?

Options:

A.  

Role[sys_user]

B.  

Role[sys_user_profile]

C.  

Role[sys_user_record]

D.  

Role[sys_user_role]

Discussion 0
Questions 63

A User is stored in which table?

Options:

A.  

User [sys_user]

B.  

User [ sys_user_group]

C.  

User [ syst_user_profile]

D.  

User [user_profile]

Discussion 0
Questions 64

A Service Catalog may include which of the following components?

Options:

A.  

Order Guides, Exchange Rates, Calendars

B.  

Order Guides, Catalog Items, and Interceptors

C.  

Catalog Items, Asset Contracts, Task Surveys

D.  

Record Producers, Order Guides, and Catalog Items

Discussion 0
Questions 65

What is a characteristic of importing data into ServiceNow?

Options:

A.  

An existing Transform Map can be used one time on the same import set

B.  

Coalesce fields are used only after running Transform

C.  

Any user can manage and set up import sets

D.  

An existing Transform Map can be used multiple times on the same import set

Discussion 0
Questions 66

What are the 5 provided Roles by ServiceNow?

Options:

A.  

System Administrator: The admin role provides access to all platform features, applications, functions and data.

B.  

Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services

C.  

Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.

D.  

Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver

E.  

Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.

Discussion 0
Questions 67

Which of the following is used to initiate a flow?

Options:

A.  

A Trigger

B.  

Core Action

C.  

A spoke

D.  

An Event

Discussion 0
Questions 68

Which of the following statement describes the purpose of an Order Guide?

Options:

A.  

Order Guides restrict the number of items in an order to only one item per request

B.  

Order Guide provide a list of guidelines for Administrators on how to set up item variables

C.  

Order Guide provide the ability to order multiple, related items as one request

D.  

Order Guides take the user directly to the checkout without prompting for information

Discussion 0
Questions 69

What refers to an application or system that accesses a remote service or another computer system, known as a server?

Options:

A.  

Server

B.  

Client

C.  

Script

D.  

Policies

Discussion 0
Questions 70

The baseline Service Catalog homepage contains links to which of the following components?

Options:

A.  

Record Producers, Order Guides, and Catalog Items

B.  

Order Guides, Item Variables, and Workflows

C.  

Order Guides, Catalog Items, and Workflows

D.  

Record Producers, Order Guides, and Item Variables

Discussion 0
Questions 71

Which are valid Service Now User Authentication Methods? (Choose three.)

Options:

A.  

XML feed

B.  

Local database

C.  

LDAP

D.  

SSO

E.  

FTP authentication

Discussion 0
Questions 72

How is the Event Log different from the Event Registry?

Options:

A.  

Event Log contains generated Events, the Event Registry is a table of Event definitions

B.  

Event Log is formatted in the Log style, the Event Registry displays different fields

C.  

Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period)

D.  

Event Log is the same as the Event Registry

Discussion 0
Questions 73

Record numbers have to be manually incremented

Options:

A.  

True

B.  

False

Discussion 0
Questions 74

Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)

Options:

A.  

Service Processes

B.  

User Permissions

C.  

Tables and Fields

D.  

A Database

E.  

The Dependency View

Discussion 0
Questions 75

Which three Variable Types can be added to a Service Catalog Item?

Options:

A.  

True/False, Multiple Choice, and Ordered

B.  

True/False, Checkbox, and Number List

C.  

Number List, Single Line Text, and Reference

D.  

Multiple Choice, Select Box, and Checkbox

Discussion 0
Questions 76

Reports can be created from which different places in the platform? (Choose two.)

Options:

A.  

List column heading

B.  

Metrics module

C.  

Statistics module

D.  

View / Run module

Discussion 0
Questions 77

From the User menu, which actions can a user select? (Choose three.)

Options:

A.  

Send Notifications

B.  

Log Out ServiceNow

C.  

Elevate Roles

D.  

Impersonate Users

E.  

Order from Service Catalog

F.  

Approve Records

Discussion 0
Questions 78

What is a Record Producer?

Options:

A.  

A Record Producer is a type of Catalog Item that is used for Requests, not Services

B.  

A Record Producer creates user records

C.  

A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests

D.  

A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog

Discussion 0
Questions 79

Buttons, form links, and context menu items are all examples of what type of functionality?

Options:

A.  

Business Rule

B.  

UI Action

C.  

Client Script

D.  

UI Policy

Discussion 0
Questions 80

Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?

Options:

A.  

Common Service Data Model (CSDM)

B.  

Service Mapping Utility (SMU)

C.  

Service Schema Map (SSM)

D.  

CMDB Class Manager (CMDBCM)

E.  

CI Class Manager (CICM)

Discussion 0
Questions 81

When an administrator sets a policy that is applied to all data entered into the Platform (UI, Import Sets, or Web Services), where does this policy run by default?

Options:

A.  

Network

B.  

Server

C.  

Client

D.  

Browser

Discussion 0
Questions 82

What role enables someone to authorize a request, with no other permissions on the platform?

Options:

A.  

Approver [approver-user]

B.  

Authorize [authorize-user]

C.  

Reviewer [reviewer_user]

D.  

Approver Group [approval_group]

E.  

Verification [verify_user]

Discussion 0
Questions 83

What are advantages of using Flow Designer? (Choose three.)

Options:

A.  

Supports advanced developers

B.  

Enables complicated scripting

C.  

Reduces technical debt

D.  

Less manual scripting

E.  

Smooth integration with 3rd party systems

Discussion 0
Questions 84

How would you distinguish between a Base Class table and a Parent Class table?

Options:

A.  

Base Class tables always have tables extended from them, Parent tables do not have tables extended from them.

B.  

Base Class table is not extended from another table. Parent class tables may be extended from another table.

C.  

Extended tables can be extended from Parent tables or Base tables, but they cannot be extended from both.

D.  

Extended tables are always extended from Parent tables, Extended tables are usually extended from Base tables,

Discussion 0
Questions 85

To apply a UI Policy to all views, which field should be set to true in its definition record?

Options:

A.  

Inherit

B.  

Reverse if false

C.  

On lowed

D.  

Global

Discussion 0
Questions 86

What is the definition of a group?

Options:

A.  

An escalation pod

B.  

A department

C.  

A collection of users

D.  

A collection of subject matter experts

E.  

A team of users

Discussion 0
Questions 87

What options can you see, when you fight click on a Cl, from the Cl dependency view map?

Choose 3 answers

Options:

A.  

View Affected Cis

B.  

View Related Tasks

C.  

View Recent Outages

D.  

View Cases

E.  

View Knowledge

Discussion 0
Questions 88

When using Flow Designer what is the Flow Execution initiated by?

Options:

A.  

A trigger

B.  

An existing subflow

C.  

Allow logic

D.  

An execution data pill

Discussion 0
Questions 89

What are the three key tables in an enterprise CMDB? (Choose three.)

Options:

A.  

cmdb

B.  

sn_cmdb_bak

C.  

cmdb_rel_ci

D.  

sn_cmdb

E.  

cmdb_bak

F.  

cmdb_ci

G.  

sn_cmdb_ci

Discussion 0
Questions 90

In what order are Access Controls evaluated?

Options:

A.  

Field-level - mast general to most specific: then Row-level - most specific to most general

B.  

Table-level - most specific to most general; then Row-level - most specific to most general

C.  

Table-level - most specific to most general; then Field-level « most specific to mast general

D.  

Field-level - most specific to most general: then Table-level - most specific to most general

Discussion 0
Questions 91

Which helps to visualize configuration items and their relationships?

Options:

A.  

Transform Map

B.  

Schema Map

C.  

Tables

D.  

Flow Design

E.  

Dependency View

Discussion 0
Questions 92

What are the components that make up a filer condition?

Choose 3 answers

Options:

A.  

Column

B.  

Match Criteria

C.  

Field

D.  

Value

E.  

Operator

Discussion 0
Questions 93

On a Business Rule, the When salting determines at what point the rule executes. What are the options for specifying that timing?

Options:

A.  

Insert, Update, Delete. Query

B.  

4G} Before, After, Async, Display

C.  

Prior to, Synchronous, on Update

D.  

Before, Synchronous, Scheduled Job, View

Discussion 0
Questions 94

The Report Designer contains different sections for configuring your report. Which section is used to adjust the look of your report, including colors, files, and legend layout?

Options:

A.  

Format

B.  

Layout

C.  

Style

D.  

Configure

Discussion 0
Questions 95

On a form, which type of Geld has this icon which can be clicked, 10 S00 a preview of the associated record?

Options:

A.  

Drilkdown

B.  

Lookup

C.  

Quickview

D.  

Preview

E.  

Snapshot

F.  

Reference:

Discussion 0
Questions 96

An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the

ServiceNow instance. What issue could explain this?

Choose 2 answers

Options:

A.  

Their user account failed LDAP authentication

B.  

Their user account is not logged in properly

C.  

Their user account was not approved by their manager

D.  

Their user account does not have itil role

E.  

Their user account does not belong to any groups, which contain the itil role

Discussion 0
Questions 97

What section on a task record is used to see the most recent updates made to a record?

Options:

A.  

Related List

B.  

Activity Stream

C.  

Audit Log

D.  

Timeline

Discussion 0
Questions 98

What section on a task record would you use to see the most recent update made to a record?

Options:

A.  

Timeline

B.  

Journal

C.  

Audit Log

D.  

Activity

Discussion 0
Questions 99

When managing tags, you can adjust who is able to see iL What are the visibility options?

Choose 3 answers

Options:

A.  

Admins

B.  

Everyone

C.  

Groups and Users

D.  

Roles and Permissions

E.  

Me

Discussion 0
Questions 100

A colleague wants to rearrange the columns on their My Work list. Once the user has navigated to the list where should they navigate to select and arrange the columns?

Options:

A.  

Click Personalize List

B.  

Right click on any column header. Context Menu > Configure > List Layout

C.  

Click List Context Menu > Personalize List

D.  

Click List Content Menu > Configure > List Layout

Discussion 0
Questions 101

You are looking at a list of Active incidents. You want to exclude incidents with the state of Resolved. How might you do that?

Options:

A.  

On the list of records, locate the right-click on the Resolved value, select Exclude.

B.  

Click Funnel icon, click AND, Select Resolved, is Not State click Run

C.  

On state column title, right-click, select Filter Out > Resolved

D.  

On Search, select State, type not Resolved, press enter

E.  

On the list of records, locate and right-click on the Resolved value, select Filter Out

Discussion 0
Questions 102

What tool is used to import data from various data sources, and map that data into ServiceMow tables?

Options:

A.  

Import Set

B.  

Update Set

C.  

Data Pack

D.  

Transform Set

Discussion 0
Questions 103

Which action enables personalization in a form for the admin role, only?

Options:

A.  

Navigate to sys_form_properties.list and set the property glide.ui.enable_personalize_form.admin to true.

B.  

Navigate to Context Menu > Configure > Form Layout and select 'Enable Personalization' and Enter the 'admin' role.

C.  

Navigate to Context Menu > Configure > Table and add the role 'Admin' in the 'Available User' list box.

D.  

Navigate to sys_properties.list find the property glide.ui.personalize_form.role and set the Value to admin.

Discussion 0
Questions 104

A new employee joins the IT deployment and needs to perform work assigned to Network and Hardware groups. How would you set up their access?

Choose 3 answers

Options:

A.  

Add User Account to itll group

B.  

Add User Account to ACL

C.  

Add User Account to network group

D.  

Add User Account to IT Knowledgebase

E.  

Create User Account

F.  

Add User Account to Hardware group

Discussion 0
Questions 105

What is used to determine user access to knowledge bases or a knowledge article?

Options:

A.  

sn_kb_read, sn_article_read

B.  

Privacy Settings

C.  

Read Access Flag

D.  

User Criteria

Discussion 0
Questions 106

Which is the most efficient way to move large amounts of data between instances?

Options:

A.  

Export to Data Package

B.  

Export to XML

C.  

Update Sets

D.  

Export to Zip

Discussion 0
Questions 107

Which role(s) are required to impersonate a user?

Choose 2 answers

Options:

A.  

admin

B.  

sys_admin

C.  

security_admin

D.  

sys_user

E.  

impersonator

Discussion 0
Questions 108

What are advantages of using spokes for integrations? Choose 3 answers

Options:

A.  

Reduces the need for code

B.  

Features scale and control mechanisms

C.  

Free spokes are available in the ServiceNow Store

D.  

Ensures discoverability and reuse

E.  

Automated event management

Discussion 0
Questions 109

Which field (or fields) is used as a unique key during imports?

Options:

A.  

Match Fields

B.  

Coalesce Fields

C.  

Key Fields

D.  

Sys IDs

Discussion 0
Questions 110

Which admin role is required to make changes to High Security Settings?

Options:

A.  

security _admin

B.  

sn_ad_admin

C.  

high_sec_admin

D.  

admin

Discussion 0
Questions 111

When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?

Options:

A.  

Trigger runtime value

B.  

Sequence runtime value

C.  

Starting runtime value

D.  

Data pill runtime value

E.  

Input runtime value

Discussion 0
Questions 112

The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?

Options:

A.  

service_desk

B.  

impersonator

C.  

admin

D.  

incognito

Discussion 0
Questions 113

While on an Incident record, how would you add a Tag for "Special Handling" to the record?

Options:

A.  

Click on the More options (.,.) icon, click Add Tag, type Special Handling, press enter

B.  

On the Special Handling field, check the box

C.  

On the Tag field, select Special Handling from the choice list

D.  

Click on the Context menu, select Add Tag, type Special Handling, press enter

Discussion 0
Questions 114

ServiceNow contains over 25 different report types. What are some of the types?

Choose 5 answers

Options:

A.  

Pie

B.  

Speedometer

C.  

Odometer

D.  

Thermometer

E.  

Horizontal Bar

F.  

Semi-Donut

G.  

Donut

Discussion 0
Questions 115

A Service Catalog project will involve building 80 catalog items. For each of the catalog items, the following fields will be mandatory on the forms:

* Requested for

*Requested by

* Approving manager

* Delivery instructions

All of the other variables will be specific to the individual catalog item. What features would you use when designing the catalog item form?

Options:

A.  

Create one Variable Set for the four variables; then add that variable set to each of the 80 catalog items.

B.  

Create a Record Producer that contains the four fields: then add to the record producer related list on the Catalog files.

C.  

Create a Flow Designer Action, with Variable Set Data Pill; then apply flow to all of the 80 catalog items.

D.  

Create an Order Guide, which includes all variables: then copy and hide variables as needed.

E.  

Create a Variable Set Template: then apply to all of the catalog items.

Discussion 0
Questions 116

What setting allows users to view a Knowledge Base article even if the are not logged in?

Options:

A.  

The View All setting

B.  

The Allow role

C.  

The ESS role

D.  

The Public setting

Discussion 0
Questions 117

Which path would you take to access the table configuration page from a form?

Options:

A.  

The Form Context menu > View > Table

B.  

The Form Context menu > Configure > Table

C.  

The Form Context menu > Configure > Dictionary

D.  

The Form Context menu > View > Show Table

Discussion 0
Questions 118

When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table?

Options:

A.  

Field Matching

B.  

Load Data

C.  

Select Data Source

D.  

Schedule Transform

E.  

Create Transform Map

Discussion 0
Questions 119

On what part of the ServiceNow instance, would you find the option to Impersonate User?

Options:

A.  

Module

B.  

Content Frame

C.  

Application Navigator

D.  

User Menu

Discussion 0
Questions 120

A customer has asked for the following updates to a form:

* Make Resolution code mandatory, admin state is changed to Resolved.

* Hide major incident check box, unless logged in user has Major incident Manager role

What type of rules (s) would you use to implement this requirement?

Options:

A.  

Dictionary Design

B.  

Field Limiter

C.  

UI Policy

D.  

UI Design

E.  

Form Constraint

Discussion 0