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Certification Preparation For Community Cloud Consultants Question and Answers

Certification Preparation For Community Cloud Consultants

Last Update Apr 30, 2024
Total Questions : 285

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Questions 1

Universal Containers wants the Community login page to display its company logo. How can the Salesforce Administrator accomplish this in the Community Workspace?

Select one or more of the following:

Options:

A.  

Upload a logo image file in Login and Registration

B.  

Specify a new Community login page that uses the logo

C.  

Reference the logo design token in the CSS editor page

D.  

Use a login Flow component to display a logo splash screen

Discussion 0
Questions 2

Universal Containers has recently launched a Lightning Community for customers and partners. Internal teams have created Knowledge articles about company products and partner onboarding. How should the Community Cloud consultant assign Topics so articles can be found easily on the Community.

Select one or more of the following:

Options:

A.  

Assign articles directly to Navigational Topics

B.  

Assign Data categories to Chatter profiles and map to Topics

C.  

Assign Topic categories to articles

D.  

Assign Data categories to articles and map to Topics

Discussion 0
Questions 3

Universal Containers uses Community to grant business customers secure access to accounts, orders, and invoices. All customers are on a Customer Community License. Universal Containers plans to launch a project management module with the following requirements:• Leverage Chatter for collaboration.• Private project collaboration between the customer and Universal Containers.• Leverage documents, tasks, and events in the project space.• Customers can only see and access their projects. What is the most efficient way for the Salesforce Admin to fulfil these requirements?

Options:

A.  

Create unlisted groups and add project records to the group

B.  

Add private groups and add project records to the group

C.  

Build a custom Visualforce project space and control access through sharing

D.  

Use custom objects, record feeds, and control access through sharing

Discussion 0
Questions 4

Universal Containers has a Community for their partners. They would like to add a new partner company and grant their users access to the Community. What is the first step the Salesforce Admin must complete to set up the partner users?

Select one or more of the following:

Options:

A.  

Add partner contacts to the Community as members

B.  

Create the account and enable it as a partner account

C.  

Allow partner users to self-register and gain access

D.  

Create a partner profile for the company

Discussion 0
Questions 5

Universal Containers is planning to build a Lightning Community for employees. Employees need to see department-specific content when they first log in to the community. How should the Community Cloud consultant meet this requirement?

Select one or more of the following:

Options:

A.  

Develop a login flow with unique endpoints for each department

B.  

Assign separate Visualforce pages for each department

C.  

Create content using Content Management in Workspaces

D.  

Target employees using audiences based on user object criteria

Discussion 0
Questions 6

Universal Containers has the following requirements: • Enable VIP community access once a customer has reached $1 million in revenue. • Maintain customer revenue in Salesforce. • All customers must have access to the general customer community. • VIP customers must have access to VIP information in the community. • The number of profiles in Salesforce must be limited. How should the Salesforce Admin provide VIP users access to the VIP information?

Options:

A.  

Create a profile that has permissions to the VIP information and assign it to the VIP community users

B.  

Create a permission set that has permissions to the VIP information and add it to VIP customers

C.  

Create a sharing set that allows VIP customers to access VIP information

D.  

Create a sharing rule that allows VIP customers to access VIP information

Discussion 0
Questions 7

Universal Containers allows Guest users to create cases in the Customer Service Community. The Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest users. How should the Salesforce Admin address this issue?

Options:

A.  

Create a new Case page in Community Builder and include required fields.

B.  

Create a Global Action and update the layout to include required fields.

C.  

Create a record type for Guest users and associate to the Case page layout.

D.  

Create a custom case page for Guest users and add required fields.

Discussion 0
Questions 8

Regional Containers have asked you for help in setting up their Custom Domain for their Customer Community so that the community URL looks like it is hosted on the company website. Why type of record will you need to add to the DNS in order to achieve this?

Options:

A.  

MX Record

B.  

TXT Record

C.  

NS Record

D.  

CName Record

E.  

AAAA Record

Discussion 0
Questions 9

A Salesforce Admin needs to add Reputation to the home page in the Customer Service Napili Community. Reputation points and levels have been created. What should the Salesforce Admin do in Community Builder to accomplish this task? Choose one answer

Options:

A.  

Add a generic component and name it Leaderboard

B.  

Enable Chatter for the Customer Service Napili Community

C.  

Drag and drop the Reputation Leaderboard component onto the home page

D.  

Create a custom Lightning component and add it to the home page

Discussion 0
Questions 10

Universal Containers has built a Partner Community for its users. Users must accept an agreement when logging into the community for the first time.

What are three ways for a Salesforce administrator to meet this requirement? Choose 3 answers

Select one or more of the following:

Options:

A.  

Customise the user registration page to include the user agreement and "complete registration on acknowledgement"

B.  

Leverage audiences and the page variations to hide content in the Community until the user agreement has been accepted

C.  

Build a site.com page with a user agreement and replace the login page with "complete registration on acknowledgement"

D.  

Redirect users to a custom page displaying a user agreement before users login for the first time

E.  

Use login flows to show the user agreement when Community users log in for the first time

Discussion 0
Questions 11

Universal Containers needs to match the colour scheme of their Customer Service (Napili) Template-based Community with Universal Containers' branding colours.

What is the most efficient way to accomplish this task?

Options:

A.  

Select an available colour scheme inside the Branding Editor that most closely matched the company's branding colours.

B.  

Download HTML/CSS from the company's website and upload it inside the Community Builder.

C.  

Upload the company logo to generate a colour palette that matched the company's branding colour.

D.  

Get HEX codes for branding colours from the company's website and manually add them inside the Branding Editor.

Discussion 0
Questions 12

Universal Containers wants its Community users to have the ability to log in using Facebook and Google.

Which set of features should the Administrator use to achieve this goal?

Select one or more of the following:

Options:

A.  

Custom Lightning Component and Apex Class

B.  

Single Sign-on and AppExchange

C.  

Auth Provider and Flow

D.  

Auth Provider and Registration Handler

Discussion 0
Questions 13

What do you recommend? Wendy, the Community Manager at Regional Containers has come to you for advice on managing the Community (Community Manager & Community Builder) from a Mobile Device.

Options:

A.  

Navigate to the community URL and append /manage/one. app and you will be able to login to the mobile community management site

B.  

Wendy should access Community Manager and Community Builder via a Desktop browser only.

C.  

Wendy should download the Salesforce1 app and access the Community Manager through the Salesforce1 switcher.

D.  

Wendy should download the OneCommunity Manager app where she will be able to make limited administrative changes to the Community.

Discussion 0
Questions 14

A Salesforce Admin at Universal Containers needs an efficient way to update the colour palette in their newly created Community.

What three things should the Salesforce Admin do to brand this Community using Community Builder? 

Choose 3 answers.

Options:

A.  

Upload the Universal Containers logo image to create a custom color palette.

B.  

Choose colors for the text and border elements.

C.  

Adjust the colour palette from the Salesforce1 mobile app.

D.  

Apply a colour scheme that is appropriate for the template all at once with the colour palette.

E.  

Submit a URL reference of a site where the colour palette will be matched automatically.

Discussion 0
Questions 15

Universal Containers needs their channel partners to collaborate on Opportunities within their new partner Community based on the Customer Service Template. What is the recommended way to accomplish this task?

Options:

A.  

Create a page layout for leads and assign it to those profiles that have access to the Community.

B.  

Create a Detail page for invoices and add the page as a Navigation Menu item.

C.  

Create a Visualforce page for Opportunities and add the page as a Navigation Menu item.

D.  

Add Opportunities as a Salesforce Object in the Navigation Menu.

Discussion 0
Questions 16

Universal Containers launched a Lightning Customer Community that lists store locations through a custom object, Store Locations. Users searching for locations are unable to see any Store Locations records. Which three actions should the Community Cloud consultant takes to solve this issue?

Choose 3 answers

Select one or more of the following:

Options:

A.  

Define the Store Locations object in the Global Search Results component

B.  

Add the Store Locations object pages to the Community navigation

C.  

Associate a tab to the Store Locations object

D.  

Enable read access on the user profile to the Store Locations object

Discussion 0
Questions 17

Universal Containers launched their Community built on the Napili template. They would like to update the Community with Live Agent support and additional menu option for Assets. What is the most efficient way for a Salesforce Admin to roll out the new features?

Options:

A.  

Deactivate the Community to make changes to the Community and reactivate with changes after testing in a Sandbox

B.  

Build a new Community with required features after testing in a Sandbox and deactivate the existing Community

C.  

Make changes to the existing Community after testing in a Sandbox and publish the Community when the changes are ready for customers.

D.  

Create new Community profiles with the modified features and assign them to customers when the Community is ready for customers.

Discussion 0
Questions 18

Universal Containers builds a Customer Community on the Napili template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases. They already created a 'My Cases' list view. How should a Salesforce Admin set the record list component properties?

Options:

A.  

Use the Case object with compact layout, return five records, and use the 'My Cases' list view

B.  

Use the Case object with full layout, return five records, and use the 'My Cases' list view

C.  

Use the 'My Cases' list view with compact layout, return five records, and disable public access

D.  

Use the Case object, return five records, use the 'My Cases' list view, and disable public access

Discussion 0
Questions 19

What moderation capabilities does Salesforce communities provide to automate the process of identifying and replacing words that are offensive or inappropriate for the Community?

Options:

A.  

Enable Moderation for the Community to block offensive or inappropriate content.

B.  

Use moderation rules in the Community to block offensive or inappropriate content.

C.  

Create Process flows to identify posts with the offensive or inappropriate words and replace with other content.

D.  

Write a trigger to identify posts with the offensive or inappropriate words and replace with other content.

Discussion 0
Questions 20

Universal Containers has created a Community for its Partners. Community users from the same Partner should be able to hold discussions with each other. Partners will be unable to participate in discussions with other partners.

How should the Salesforce Administrator meet this requirement?

Select one or more of the following:

Universal Containers has created a Community for its Partners. Community users from the same Partner should be able to hold discussions with each other. Partners will be unable to participate in discussions with other partners.

How should the Salesforce Administrator meet this requirement?

Select one or more of the following:

Options:

A.  

Turn off Portal User Visibility under Sharing Settings

B.  

Enable super user access for each partners community role

C.  

Update the internal user record to private under sharing settings

D.  

Uncheck community user visibility under sharing settings

Discussion 0
Questions 21

A Salesforce Admin at universal Containers notices that a large number of unauthenticated users are accessing Community pages. Their org is on the Salesforce Enterprise Edition. What is the average number of monthly page views allowed?

Options:

A.  

300,000

B.  

500,000

C.  

1,000,000

D.  

100,000

Discussion 0
Questions 22

Northern Trail Outfitters needs to provide support to all customers in their Customer Community, including customers who have NOT logged in. Currently, customers can only view Knowledge articles if they are logged in.

What should the Salesforce Admin do to make sure that Knowledge articles are visible to unauthenticated users?

Options:

A.  

Modify the customer profile to include all Knowledge articles types and fields to help customers view articles without login.

B.  

Make the article detail page available for unauthenticated access to help customers view articles without login.

C.  

Update the channel for all Knowledge articles to include Public as a channel to help customers view articles without login.

D.  

Create custom Community pages with components for Knowledge articles and make them available for guest user profiles.

Discussion 0
Questions 23

Universal Containers has a customer Community in Europe and plans to roll out a separate Community for their US customers. They have separate profiles for their US, Europe, and Asia customers. How could the Salesforce Admin limit the membership of this new community to US customers?

Options:

A.  

Add each US customer as a Community member from their contact record

B.  

Add only US customer profiles as Community members

C.  

Add US users to the Community sharing set

D.  

Add the US customer public group to the Community as members of the Community

Discussion 0
Questions 24

How should a Salesforce Admin fulfil this requirement? Universal Containers needs to enable public access to Community content.

Options:

A.  

Update the setting to allow access without login in Community Settings.

B.  

Update preferences to allow access without login in Community Management.

C.  

Update all pages to allow Public Visibility in Site.com Studio.

D.  

Update the setting to Public Visibility to all Community pages in Setup.

Discussion 0
Questions 25

A Salesforce admin needs to build a self-service Community. Which three steps should the Salesforce admin take before building the Community in Salesforce? Choose 3 answers

Select one or more of the following:

Options:

A.  

Create email templates for the community to be used in the Community

B.  

Add discussions on topics that car be published ir the Commit :y

C.  

Enable the Service Cloud features to be used in the Community, including knowledge and case

D.  

Configure a search for articles and discussions in the Community

E.  

Gather branding assets, including images and logo for the Community

Discussion 0
Questions 26

Universal Containers needs to announce their upcoming Annual Conference to all members of their Customer Community.

In which two ways should this be set up? Choose 2 answers.

Options:

A.  

In the Community Workspaces, target all Recommendations to a new Audience Type.

B.  

In Community Builder, add the Featured Recommendations Component to the page.

C.  

In the Community Workspaces, create the Recommendation.

D.  

In the Community Workspaces, add a new Custom Recommendations Channel.

E.  

In Community Builder, add the Recommendations Component to the page.

Discussion 0
Questions 27

What do you recommend? Universal Containers have launched their Customer Community on the Koa template. Community members have asked your advice for accessing the community on iOS devices.

Options:

A.  

IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher.

B.  

Navigate to the community URL in the browser and a mobile experience will be automatically rendered.

C.  

IOS users should download the OneCommunity app where they can use their regular community login credentials to access the Community.

D.  

All users should access a Koa Community via a Desktop browser only.

Discussion 0
Questions 28

Universal Containers adds e -commerce capability to its Community built on the Napili template. They track customer shipments in a Salesforce custom object. How should the Salesforce Admin expose customer shipment data in Community Builder?

Options:

A.  

Create an object page associated to the Shipment object

B.  

Create a standard page associated to the Shipment object

C.  

Clone an object page and associate it to the Shipment object

D.  

Clone a standard page and associate it he Shipment object

Discussion 0
Questions 29

Universal Containers is setting up their moderation settings on their Community. They have developed 7585 keywords to monitor. What is the minimum number of keyword lists needed to accommodate all 7585 keywords?

Options:

A.  

5

B.  

2

C.  

4

D.  

3

Discussion 0
Questions 30

What is the first step the Salesforce Admin must complete to set up the partner users?

Universal Containers has a community for their partners. They would like to add a new partner company and grant their users access to the Community.

Options:

A.  

Create a partner profile for the company.

B.  

Add partner contacts to the Community as members.

C.  

Create the account and enable it as a partner account.

D.  

Allow partner users to self -register and gain access.

Discussion 0
Questions 31

You wish to edit the Community Head Markup, where do you go to do this?

Options:

A.  

Developer Console

B.  

Community Builder >> Settings >> Advanced

C.  

Upload a HTML static resource named 'Head Markup'

D.  

Community Manager >> Administration >> Settings

E.  

Modify the hidden Community Lightning Component which is displayed when editing the community

Discussion 0
Questions 32

Universal Containers plans to use person accounts for the external consultants. They need to allow their consultants to register using the Community. How can a Salesforce admin enable this capability in the Community using configuration?

Select one or more of the following:

Options:

A.  

Allowing users to self register and create a workflow to update contacts to Person Account

B.  

Add a Person Account option to the user registration page and have the option selected by default

C.  

Provide a link to a custom web page that allows external consultants to register and use Salesforce API to create Person Accounts

D.  

Enable Allow External Users to self-register in a Community Management and leave the account field blank

Discussion 0
Questions 33

Universal Containers launches a Partner Community for their resellers who have access to Leads, Opportunities, and Dashboards. Universal Containers has the following requirements to support their partners during the sales cycle: • Universal Containers can engage with partners during the Sales cycle. • Universal Containers can have internal ions NOT visible to partners. • The Channel Manager can bring any Universal Containers employee to the ion. • Universal Containers employees may or may NOT have access to the Partner Community. How should a Salesforce Admin fulfill those requirements?

Options:

A.  

Leverage Opportunity feed and manual shares for access control

B.  

Leverage unlisted groups and record sharing for access control

C.  

Leverage private groups and record sharing for access control

D.  

Leverage Opportunity feed and group record layout for access control

Discussion 0
Questions 34

Regional Containers wish to establish a Community for their Partner network. They have complex requirements and from sampling their Partner network there is no need to provide mobile capabilities. What type of community best suits Regional Containers needs?

Options:

A.  

Koa

B.  

Visual Force + Tabs

C.  

Kookaburra

D.  

Aloha

E.  

Napili

Discussion 0
Questions 35

Universal containers has the following requirements for its partner Community

- Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account sales rep

- The partner account executive is able to see all of the lead records visible to their team

- The partner account sales rep is unable to see the lead records by other account sales reps, account managers, or account executives

- Partners want to give some Account sales reps access to Lead records owned by other Account sales reps for the same partner account.

Which two steps should the Salesforce administrator text to fulfil these requirements?

Choose 2 answers

Select one or more of the following:

Options:

A.  

Enable super user access to contacts for users assigned to the Account sales rep role

B.  

Enable super user access in Community Management

C.  

Enable super user access in Community Settings

D.  

Enable super user access to contacts for assigned users to the Account manager role

Discussion 0
Questions 36

What is the most efficient way for the Salesforce Admin to fulfill these requirements?

Universal Containers use Community to grant business customers secure access to accounts, orders, and invoices. All customers are on a Customer Community License. Universal Containers plans to launch a project management module with the following requirements:• Leverage Chatter for collaboration.• Private project collaboration between the customer and Universal Containers.• Leverage documents, tasks, and events in the project space.• Customers can only see and access their projects.

Options:

A.  

Create unlisted groups and add project records to the group.

B.  

Add private groups and add project records to the group.

C.  

Build a custom Visualforce project space and control access through sharing.

D.  

Use custom objects, record feeds, and control access through sharing.

Discussion 0
Questions 37

Which aspect of Reputation can an Administrator configure?

Select one or more of the following:

Options:

A.  

Disable reputation for specific members in the community by user profile

B.  

Select badges for each reputation level from a provided icon library

C.  

Add new reputation levels automatically when specified point thresholds are reached

D.  

Exclude contributions to records when counting points towards reputation levels

Discussion 0
Questions 38

A Community Admin is planning to add users and wants to send a welcome email for the community. Which three checks must the Community Admin perform? Choose 3 answers

Options:

A.  

Make sure the users have their profiles established in the community

B.  

Make sure the community is in Published status

C.  

Make sure the community is in Active status

D.  

Set the community in preview status to review before changing it to Active status

E.  

Set the email check box option at the community level

Discussion 0
Questions 39

Universal Containers creates a Napili template -based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?

Options:

A.  

Set the Number of Articles property inside the Page Editor

B.  

Update Knowledge Settings inside Setup

C.  

Make sure Top Articles for Topics is enabled in Community Management

D.  

Add the Top Articles component inside the Community Builder

Discussion 0
Questions 40

Sushi Lovers Australia have recently launched their Customer Community and whilst their Community is active, the Profiles have been assigned and the Customers have been enabled for access, no one has received a Welcome email, why might this happen?

Options:

A.  

The assigned community user profile does not have Send Email Messages enabled

B.  

There is a heavy load on Salesforce's SMTP servers and there is a delay in the Welcome Email being sent out

C.  

The Community Manager forgot to enable 'Welcome Emails'

D.  

The Guest Profile does not have Send Email Messages enabled

Discussion 0
Questions 41

Universal Containers needs to add their own logo to the Community login page. What is the most efficient way for the Salesforce Admin to accomplish this?

Options:

A.  

Upload the logo as an externally available Document and include it in the login page

B.  

Add the logo to the Login & Registration setup page in Community Management

C.  

Override the default Community login page to a custom login page with the logo

D.  

Use URL redirect to redirect users to a custom login page with the logo

Discussion 0
Questions 42

Universal Containers build a Community on the Customer Service (Napili) Template. The Salesforce Admin customised a few pages by adding custom-built Lightning components. The Salesforce Admin upgraded the template to the latest version.

What is the status of the custom Lightning components on the page after the upgrade?

Options:

A.  

The Lightning components are on the page, but will NOT load until the Community is published.

B.  

The Lightning components are NOT on the page, but are available in the Community Builder

C.  

The Lightning components are neither on the page nor in the Community Builder

D.  

The Lightning components are on the page and load as expected.

Discussion 0
Questions 43

Universal Containers is leveraging Salesforce Files and needs to make it available to customer Community users.

Which users will be able to edit and delete Salesforce Files based on their licence?

Select one or more of the following:

Options:

A.  

Users with the Lightning External App licence

B.  

Users with the Customer Community Plus licence

C.  

Users with the High Volume Customer Portal Licence

D.  

Users with the Customer Community licence

Discussion 0
Questions 44

Universal Containers Community Manager needs to set up Reputation. Which two tasks should the Community Manager perform to meet this requirement? Choose 2 answers

Options:

A.  

Create a custom Lightning component for Reputation and add it to the home page.

B.  

Configure Reputation points and levels in the Community Management console.

C.  

Add a Visualforce Reputation Leaderboard component.

D.  

Add the Reputation Leaderboard component to a page in the Community.

E.  

Enable Reputation in the Community.

Discussion 0
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