In a series of linked processes and associated feedback loops the product or service flows ________ and the information flows ________.

A random sample is selected from a population of measurements. The mean of the sample is not equal to the mean of the population. This is due to:

After a team has engaged in diversion activities they may need to employ a tool for conversion. Examples of such a tool are:

I. nominal group technique

II. Multivoting

III. cause and effect diagram

IV. activity network diagram

V. matrix diagrams

Is it safe to assume that the interaction effects are negligible?

Which of the following measures is increased when process performance is improved?

A team wants a technique for improving consistency of assembly operations. They should use:

For a line in an FMEA form a team has established the following:

Cost: $82

Severity: 7

Occurrence: 9

Detection: 4

Target date: 7 days

What should the risk priority number (RPN) be for this line:

Which of the following best describes internal failure costs?

Proposed Six Sigma projects that are not in some way linked to organizational goals:

Ratio and Interval Scale of measurements are based on ______________type of data.

For consumer products, an increase in the percentage of returned goods most likely equates to an increase in

When the design for assembly is being evaluated, all of the following factors should be considered EXCEPT design for

A team has been asked to reduce the occurrence of a particular defect. They begin by brainstorming all possible causes using a:

A frequent cause of system sub optimization is:

Data being used in the initial set-up of a process are assumed to have a normal distribution. If the nominal (target) is set at the center of the distribution, and the specification limits are set at ±3σ from the center, then the Cpkis equal to

This QFD matrix was used in the design process for a ball point pen. What symbol is appropriate for the square labeled 11?

In comparison to a full-factorial design of experiment (DOE), a traditional, one-at-a-time approach will

Which of the following is the best technique for improving the precision of a designed experiment when the experimental material is NOT homogeneous?

The word takt is closest to the theory of constraints word:

A principle disadvantage of fractional factorial experimental designs is:

Quality Function Deployment is a tool to aid in:

A Six Sigma project designed to solve a particular problem needs a definition/scope statement to help avoid:

A process shows the following number of defectives. Each sample size for this process is

85.3 8 2 7 7 6 8 8 9 5.

What control chart should be used?

This table displays the inventory of fasteners in a storage cabinet. An item is selected at random from the fastener cabinet.

Find the approximate probability it is a 1/2 inch bolt.

A quality leader who did extensive work with Japanese industry is:

The management team in the above problem assigns each goal a numerical value designating its importance. The “bulls eyes,” circles and triangles are replaced by the values 3, 2 and 1 respectively. Entries are made in each box by multiplying the 3, 2 or 1 by the goal value.

The importance of each activity is calculated by adding the entries in its row.

Find the value of (8) in the ANOVA table. Assume:

A random sample of 2500 printed brochures is found to have a total of three ink splotches. The rate of ink splotches in PPM is:

The quality leader most associated with the concept of robustness:

A team is investigating ways to reduce power outages. They determine that an outage can occur in only three ways: grid failure, local transformer failure or local overload. They then investigate each of these three events for possible causes, etc. They draw a diagram that “fans out” using the power outage as the handle of the fan.

These improvements are best described by which approach to problem solving?

This table displays the inventory of fasteners in a storage cabinet. An item is selected at random from the fastener cabinet. Find the approximate probability it is size 3/4.

Find the value of (6) in the ANOVA table. Assume:

This table displays the inventory of fasteners in a storage cabinet. An item is selected at random from the fastener cabinet. Find the approximate probability it is a bolt.

A project whose definition does not include performance metrics:

At a particular time, three components are in parallel and each has a reliability of 0.98. What is the reliability of the system?

Cost of Poor Quality (COPQ) can be classified as either Visible Costs or Hidden Costs but not both. (True/False)

Which of the following tools has the highest resolution?

A population of size 1,000,000 has mean 42 and standard deviation 6. Sixty random samples, each of size 15 are selected. According to the Central Limit Theorem the distribution of the sixty sample means has a standard deviation of approximately:

An automatic gaging system is to be installed in a process. The gage will insert data values into a data base from which machine adjustments will be made automatically. A critical factor in specifying the equipment is:

A ____ from a sample is used to estimate a population _____. The two words that best fill these blanks are:

The support for an important quality initiative was lacking in congress until Reagan’s Secretary of Commerce was killed in a horseback riding accident in 1987. That initiative was:

This table displays the inventory of fasteners in a storage cabinet. A bolt is selected at random from the fastener cabinet. Find the approximate probability it is size 7/8.

The operators of a manufacturing cell work out a more orderly arrangement for tool storage and establish a schedule to maintain cleanliness on a daily basis. These improvements are best described by which approach to problem solving?

A Black Belt is going to monitor the number of defects on different size samples. Which of the following control charts would be most appropriate?

Here is a partial ANOVA table. Use = 0.05. The values of x, y and z should be:

For a process, X= 35.0 and σ = 5.00. If the subgroup size is n = 5, what is the value for the upper control limit for the process?

Find the average difference dbar.

A six sigma team has gathered data for a project proposal and is using the following notations.

I = Initial investment

C = Periodic maintenance cost

B = Benefits to be accrued

On the basis of the information above, which of the following is the criteria used to select a project?

A population is bimodal. One hundred samples of size 30 are randomly collected and the 100 sample means are calculated. The distribution of these sample means is:

There are 14 different defects that can occur on a completed time card. The payroll department collects 328 cards and finds a total of 87 defects. DPMO =:

A team wants a technique for doing an initial study of a process that not every team member is familiar with. They should use:

The leader in the quality movement who recommended that organizations “eliminate numerical quotas for the work force and numerical goals for management”:

The Toronto plant produces appliances in the following distribution: Type A 23% Type B 42% Type C 35% A random sample of 300 appliances from the Texas plant has the following distribution: Type A 73 Type B 111 Type C 116 Is the distribution of appliances at the Texas plant the same as that at the Toronto plant?