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Certified Implementation Specialist - Software Asset Management Professional Exam Question and Answers

Certified Implementation Specialist - Software Asset Management Professional Exam

Last Update Apr 28, 2025
Total Questions : 141

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Questions 1

How are the Software Asset Management Professional Plugins activated?

Options:

A.  

They are requested from and activated by an admin user

B.  

They are activated by the sam_developer user

C.  

They are activated by the sam_admin user

D.  

They are requested from and activated by ServiceNow support

E.  

They are activated by default in the base ServiceNow system

Discussion 0
Questions 2

Additional Software Model Lifecycles phases can be added as.

Options:

A.  

Options

B.  

Items

C.  

Choices

D.  

Selections

Discussion 0
Questions 3

A(n)__________ is required for a user or device to consume software rights.

Options:

A.  

License

B.  

Allocation

C.  

Entitlement

D.  

Workflow

Discussion 0
Questions 4

ServiceNow Discovery has 4 phases: Scanning; Classification; Identification; and Exploration.

In which phase is the software running on a device identified?

Options:

A.  

Classification

B.  

Scanning

C.  

Exploration

D.  

Identification

Discussion 0
Questions 5

The baseline sam_admin role contains the additional roles of: sam_user, asset, and procurement_user, and which of the following? (Choose two.)

Options:

A.  

itil

B.  

sam_developer

C.  

contract_manager

D.  

model_manager

E.  

entitlement_manager

Discussion 0
Questions 6

Which of the following features enables organizations to easily upgrade a standard version of their software to an enterprise version?

Options:

A.  

Software Entitlement

B.  

Software Edition

C.  

Software Assurance

D.  

Software Allocation

Discussion 0
Questions 7

On the License Workbench, which of the following is defined as the “Estimated cost of remediating non-compliance”?

Options:

A.  

Software spend

B.  

Reconciliation cost

C.  

True-down cost

D.  

Over-licensed cost

E.  

True-up cost

Discussion 0
Questions 8

By default, which persona is responsible for controlling the day-to-day activities of the SAM process and ensuring the overall quality of software asset data?

Options:

A.  

ServiceNow administrator

B.  

SAM manager

C.  

SAM user

D.  

SAM process owner

E.  

SAM developer

Discussion 0
Questions 9

By default, which user role must verify the successful activation of plugins by ServiceNow support?

Options:

A.  

sam_user

B.  

asset_admin

C.  

sam_admin

D.  

sys_admin

Discussion 0
Questions 10

If a customer does not like the way reconciliation runs or calculates compliance, it is okay to modify the scripts includes, business rules and other logic to accommodate the business requirement.

Options:

A.  

True

B.  

False

Discussion 0
Questions 11

To run an on-demand reconciliation, which module would you navigate to?

Options:

A.  

Software Asset > Discovery > Run Reconciliation

B.  

Software Asset > Reconciliation > Run Reconciliation

C.  

Software Asset > Discovery > License Workbench

D.  

Software Asset > Reconciliation > License Workbench

E.  

Software Asset > Reconciliation > Run License Position Report

F.  

Software Asset > Discovery > Run License Position Report

Discussion 0
Questions 12

What are the four tiers of software reconciliation results? (Choose four.)

Options:

A.  

Software License Metric

B.  

Software Product

C.  

Software Allocation

D.  

Software Entitlement

E.  

Software Publisher

F.  

Software Model

Discussion 0
Questions 13

Which of the following license metrics require allocations in order to maintain compliance? (Choose two.)

Options:

A.  

Per Core

B.  

Per User

C.  

Per Named Device

D.  

Per Named User

E.  

Per Core (with CAL)

F.  

Per Application Instance

G.  

Named User Plus

Discussion 0
Questions 14

Once downgrade rights have been populated in the Downgrade Rights table, can they be deleted?

Options:

A.  

Yes, they can once accepted

B.  

They can be deleted or deactivated

C.  

They cannot until all associated allocations have been removed

D.  

No, they cannot

Discussion 0
Questions 15

License metrics can be defined for which of the following? (Choose four.)

Options:

A.  

Publishers

B.  

Users

C.  

Cores

D.  

Devices

E.  

Metric Types

F.  

Operating Systems

G.  

Processors

Discussion 0
Questions 16

What role must be granted in order to create new reports that could be viewed by other people?

Options:

A.  

Report Creator [Report_Creator]

B.  

Report Publisher [report_publisher]

C.  

ITIL [itil]

D.  

Global Report User [report_global]

Discussion 0
Questions 17

Define the three catalogs that support the request and procurement process.

Options:

Discussion 0
Questions 18

What are the available actions associated with the Normalization Suggestions feature? (Choose two.)

Options:

A.  

Accept – updates the discovery model with suggested values

B.  

Reject – ignores the suggestion. The next time the scheduled job is executed, it will not pick the same package or rule that was rejected previously

C.  

Save – allows you to save the suggestion to review again later

D.  

Ignore – ignores the suggestion. All fields are updated to read only until the next time the job is executed with the same package or rule that was ignored previously.

E.  

Create – creates a discovery model with suggested values

Discussion 0
Questions 19

Which discovery sources are recommended by ServiceNow to populate ServiceNow software installation table? (Choose two.)

Options:

A.  

Service Mapping

B.  

HP UCMDB

C.  

Microsoft SCCM

D.  

ServiceNow Discovery

Discussion 0
Questions 20

Which of the following statements is incorrect with regards to on-premise import and export of Content Service data?

Options:

A.  

Clicking on the “Manage Software Library” module takes the user to an interceptor page where they can select to import or export data.

B.  

On-premise instances do not receive automatic Software Library updates.

C.  

Normalization content is eligible for the export feature.

D.  

By default, you are opted in to the Manage On-Premise Library (com.sn_samp_on_prem) plugin.

E.  

You must opt-in to the SAM Content Service through the Content Service setup page.

Discussion 0
Questions 21

By default, when is a product result generated for a licensable product after reconciliation?

Options:

A.  

Always, even if there are no software models defined for the product

B.  

Never

C.  

Only when there are software entitlements defined for the product

D.  

Whenever there is at least one software model defined for the product

E.  

Only when related entitlements have a cost identified

Discussion 0
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