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Certified Implementation Specialist - Platform Analytics Question and Answers

Certified Implementation Specialist - Platform Analytics

Last Update Jan 28, 2026
Total Questions : 60

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Questions 1

Choose 2 options.

Which variables are used in aPerformance Analytics scriptwithout being defined in theFieldslist?

Options:

A.  

sys_created_on

B.  

score_end

C.  

collection_job_start

D.  

collection_job_end

E.  

sys_updated_on

F.  

score_start

Discussion 0
Questions 2

A filtered Time Series widget shows individual trends for the number of open incidents with High and Critical priorities.

Which action configures the Responsive Canvas Dashboard to show acombined trendfor the Critical and High-priority incidents?

Options:

A.  

Set theShow multiple elements asproperty toAggregate

B.  

CheckManual elementsand add widget elements for the High and Critical incidents

C.  

Set theShow multiple elements asproperty toSeparate

D.  

Apply an elements filter to return High and Critical incidents only

Discussion 0
Questions 3

When configuring a newMetric Definitionto track theduration an incident is assigned to a specific group, whichtypeshould be selected?

Options:

A.  

Field value duration

B.  

Script calculation

C.  

State change

D.  

Assignment group

Discussion 0
Questions 4

What is the purpose of aBreakdown Source?

Options:

A.  

It defines a default elements filter

B.  

It specifies which indicators are available to a breakdown

C.  

It identifies unique breakdown elements for classification

D.  

It specifies the options available for non-categorical data

Discussion 0
Questions 5

Who is theIn-Line Dashboard Editorintended for?

Options:

A.  

Business users

B.  

System administrators

C.  

Developers

D.  

External contractors

Discussion 0
Questions 6

Which of the following accurately describes howFormula Indicatorsare calculated in ServiceNow?

Options:

A.  

They are calculated and displayed in real time without being stored

B.  

They are calculated in real time but stored as temporary data

C.  

They are pre-calculated and stored for future use

D.  

They are calculated daily and stored in the main database

Discussion 0
Questions 7

Which scenario requires ascripted Breakdown Mapping?

Options:

A.  

There is no direct mapping between the Indicator field and the Breakdown table

B.  

The field to map to is of type Sys ID

C.  

The table being mapped is a database view and not an actual table

D.  

The value needed for the Breakdown is available only as a dot-walked field

Discussion 0
Questions 8

What is the default aggregation for the Metric tile in a Data Visualization?

Options:

A.  

COUNT

B.  

AVERAGE

C.  

MIN

D.  

SUM

Discussion 0
Questions 9

Which application helps to obtain insights onnew and returning platform usersand theirnavigation patterns?

Options:

A.  

Responsive Dashboards

B.  

Next Experience Dashboards

C.  

Platform Analytics Workspace

D.  

User Experience Analytics

Discussion 0
Questions 10

What determines thecolor of the scorein aScore widget?

Options:

A.  

Relationship to the target and the Direction setting of the Indicator

B.  

Chart color defined for the base table

C.  

Field styles on the field used to calculate the Indicator

D.  

Widget settings

Discussion 0
Questions 11

Which type of Indicator allows enablingShow real-time score?

Options:

A.  

Scripted Automated Indicator

B.  

Manual Indicator

C.  

Formula Indicator

D.  

Non-scripted Automated Indicator

Discussion 0
Questions 12

What is aBreakdown?

Options:

A.  

It is a source table for categorization data

B.  

It is a choice list of possible attribute values

C.  

It is the ability to group or filter report data

D.  

It is the ability to group or filter indicator scores

Discussion 0
Questions 13

Which data is loaded when you view aPerformance Analytics Dashboard?

Options:

A.  

Only widgets configured on the current tab

B.  

Only the widgets shown by the current view rule

C.  

All widgets on all dashboard tabs

D.  

Only widgets configured on the current tab that are visible without scrolling

Discussion 0
Questions 14

When sharing a Dashboard, who can be granted Dashboard access?

Options:

A.  

A specific role

B.  

A specific user

C.  

A specific group

D.  

A specific user, group, or role

Discussion 0
Questions 15

What is an example of how Platform Analytics can help achieve the goal of reducing IT spending by 10%?

Options:

A.  

By conducting user satisfaction surveys to identify areas for improvement

B.  

By generating comprehensive asset cost reports and importing them

C.  

By breaking down incident resolution costs and identifying areas to optimize

D.  

By automating password resets for users

Discussion 0
Questions 16

What is the primary function of theanalytics_filter_adminrole inAnalytics Center?

Options:

A.  

To create and customize advanced visualizations across analytics dashboards

B.  

To manage, edit, or delete any filters on dashboards and add new filters to the filter library

C.  

To define and implement element security permissions on Breakdown Sources

D.  

To oversee and validate the accuracy of analytics data presented in Breakdowns

Discussion 0
Questions 17

Which scenarios require the use of ascripted Breakdown Mapping?

Options:

A.  

Categorizing requests based on the number of times they were updated

B.  

Categorizing incidents based on their category

C.  

Categorizing incidents based on their priority

D.  

Categorizing the length of time since tasks were updated into age ranges

Discussion 0
Questions 18

What should thetargetfor theIndexand its supporting indicators be set to when creating anIndex Indicator?

Options:

A.  

0% and Maximize

B.  

100% and Minimize

C.  

0% and Minimize

D.  

100% and Maximize

Discussion 0