Certified Implementation Specialist - IT Service Management
Last Update Apr 28, 2024
Total Questions : 113
We are offering FREE CIS-ITSM ServiceNow exam questions. All you do is to just go and sign up. Give your details, prepare CIS-ITSM free exam questions and then go for complete pool of Certified Implementation Specialist - IT Service Management test questions that will help you more.
Which module can you use to see a list of search keywords used to search for articles in knowledge base?
Which of the following record types would you use in order to set up a new hired employee?
What will be the new state once you click on the "Start Fix" button in the problem form?
Which of the following statements is true regarding the way the "Actual Start Date" is set in the change request form?
Which of the following statements is true regarding Catalog Client Scripts?
For the majority of Catalog Items, the customer requires Quantity and Price to be displayed. However, for one Item, the customer would like to omit these
two fields. Which of the following approaches should be used to satisfy this requirement?
Which plugin should be installed to enable creating known error articles from problems?
It is recommended to refer to problem states using the values rather than the constants.
Which of the following outlines the ways changes may be related to incidents?
What will be the change request's state once a member of the CAB Approval group rejects the approval request?
Which of the following record types would you use in order to view company policies?
Which of the following Service Catalog varibale types are not supported in Mobile interfaces? Select all that apply.
The data in the Schedule section of the change request is just to aid reviewers and implementers. No process logic is driven off of values in these fields.
Which type of record may be used to initiate the process to deploy a fix to an incident?
Which of the following statements is true regarding operations that can be performed by nobody?
Which of the following is NOT a feature provided by Knowledge Management OOTB?
ServiceNow is limited to a single Knowledge Base for all users of the platform to access.
What is the purpose of "Search As" field in the contextual search table configuration?
Which of the following is NOT a way Service Catalog Requests may be submitted in a baseline ServiceNow instance?
When referring to the State of an Incident in server-side code (such as in a Script Include, Business Rule, or UI Action), which method is the preferred
way to refer to the State field value?
Which of the following is NOT a valid option in the Type field in the Catalog Client Script form?
Which of the following are possible values according to the outcome of the applied change policy? Select 5 Answers from the below options
Which of the following are valid states for Normal Change requests? (Choose all that apply.)
Which feature may be used to track trends related to the average resolution time by priority for Incidents compared to other customers in the same
industry / number of users / region?
In knowledge management, which conditions must be met before users can import Word documents?
Which of the following roles can delete a problem task? (Choose all that apply.)
Which of the following can be achieved by a user with itil role? (Choose four.)
Which script include should be modified in order to impose limits when moving a problem task from one state to another?
One of the following is NOT a valid option in the "Content type" field in the Content item form.
According to ServiceNow recommendations, the user who makes a service request should be informed about the expectations for approval and delivery.
True or False: Every Catalog Item uses the same workflow to manage approvals.
Which of the following is NOT a consideration when determining the need for multiple service catalogs?
Map to field functionality is NOT supported for variables added inside a variable set.
Which of the following is set as the default value for Category in Incident form?
ServiceNow is very flexible platform. Therefore, it is encouraged to customize ITSM processes to match any requirements from the customer.
The calculation of incident priority is based on both impact and urgency fields.
Which of the following actions on the Incident table require the itil_admin role?
Problem Management Investigation and Diagnosis activities include__________.
For each Requested Item, a _________ enables the approval and delivery of that Item.
Users who approve changes require ServiceNow license unless they do the approval through email.
Which platform feature is used to determine whether an incident meets the conditions for First Call Resolution?
For the majority of catalog items, the customer requires quantity and price to be displayed. However, for one item, the customer would like to omit these two fields.
Which of the following approaches should be used to satisfy this requirement?
A developer is trying to access org data from within a test class.
Which sObject type requires the test class to have the (seeAllData=true) annotation?
You should activate surveys because they are not activated for incidents, by default.
Which one of the following workshops identifies the technical requirements for implementation?
TESTED 29 Apr 2024
