Certified Implementation Specialist - IT Service Management
Last Update Mar 14, 2026
Total Questions : 182
We are offering FREE CIS-ITSM ServiceNow exam questions. All you do is to just go and sign up. Give your details, prepare CIS-ITSM free exam questions and then go for complete pool of Certified Implementation Specialist - IT Service Management test questions that will help you more.
From a data model perspective which Table is the base class for the configuration management database?
Where can a change manager define the interval frequency for unauthorized change detection?
Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?
Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?
Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?
Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?
When using the Email Client, what is the difference between an Email Template and a Quick Message?
Unless there are particular security requirements, what role is given to users that perform request fulfillment work?
You have just upgraded your instance and have not migrated to multimodal change.
Using the default settings, when you click on Change > Create new, what page displays?
The ability to authorize requests is enabled using a role which requires a user license. What is this role?
If the Assignment group is empty on an incident record, what happens when an agent that is a member of a single user groups clicks the Assign to me UI action?
What tools are available to the assignee to help resolve an incident?
Choose 2 answers
In release management what controls the movement of the state from Scoping to Awaiting Approval?
What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
Why don't Problem records automatically move from Resolved to Closed after the fix is implemented.
A customer wants to add a new Catalog Item to the Service Catalog.
What process would be used to ensure the new item is authorized?
Which Change request fields are used in conflict detection? Choose 3 answers
When defining SLAs for the service catalog at what level is the SLA typically defined?
Which of the following roles has the ability to create and manage user criteria for service catalogs?
A tester has submitted a bug report because at no point in the Problem lifecycle. does the Create Known Error article link appear under Related Links Also, they notice there is no Known Error knowledge base in the Instance.
What might be the cause of this?
A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.
What would be the next step for this problem?
Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?
Choose 2 answers
On an incident record, where are the fields fiat appear on the caller lookup select box defined?
In the Quebec release of Change management, what new architectural features were added?
By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?
What is the minimum number of offering(s) a service must have to move to the Catalog phase?
What are some good practices for guiding your customers' use of Notifications?
Choose 3 answers
Your customer wants to change the way Priority on Problem records is calculated based on Impact and Urgency.
Which module should you use to locate and update the Priority Problem Lookup record?
As of Quebec. Problem task records will move automatically from one state, to another state, provided the required fields are filled. What are those states?
When a user submits a service request from a catalog what actions are triggered based on the flow definition?
Choose 3 answers
Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?
A customer requires incidents to automatically move to a Closed state from Resolved after 7 days. How is this configured? Choose 2 answers
A new problem manager wants to know how in create reports for monitoring problem management activities.
What do you recommend they do before creating new reports?
Which level are service commitments associated in the service portfolio taxonomy?
What are the different ways a user can provide feedback on a knowledge article?
Choose 4 answers
Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?
Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)
When creating a catalog, which field specifies who is able to create, modify, and publish items in the catalog?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms.
What do you recommend to your customer?
Which Service Portfolio Management phase does a service belong to when it is in operational state?
What would you use to create Incident records based on email sent by users or systems?
• Label: Fix in Progress
• Value: 104
• Constant: ProblemState.FIX_IN_PROGRESS
Which script is used to add a pre-requisite for transitioning from the Fix in Progress state?
Which catalog properly allows users to save partially-completed requests to complete and submit at a later time?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
TESTED 15 Mar 2026
