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Certified Implementation Specialist-Human Resources Question and Answers

Certified Implementation Specialist-Human Resources

Last Update May 1, 2024
Total Questions : 44

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Questions 1

Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.

What else must be done to allow the Script Includes to work in the HR application?

Options:

A.  

The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.

B.  

You must create a custom ACL to allow the script includes to work.

C.  

The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.

D.  

You must change Scope for the script includes to work.

Discussion 0
Questions 2

What kind of records do HR Requests create?

Options:

A.  

HR Incidents

B.  

HR Files

C.  

HR Problems

D.  

HR Cases

Discussion 0
Questions 3

When does the HR Template populate information on the HR Case form?

Options:

A.  

When the Opened for person is selected

B.  

When the Assignment group is selected.

C.  

When the HR Case Type is selected.

D.  

When the HR service is selected on the HR Case Creation form.

Discussion 0
Questions 4

What defines an employee's access to the HR Service Portal / Employee Service Center?

Options:

A.  

Group membership

B.  

User Criteria

C.  

HR Criteria

D.  

Client Roles

Discussion 0
Questions 5

Which of the following are examples of HR application scopes? (Choose four.)

Options:

A.  

Human Resources: COE

B.  

Human Resources: Core

C.  

Human Resources: Knowledge

D.  

Human Resources: Integrations

E.  

Human Resources: Lifecycle Events

F.  

Human Resources: Global

G.  

Human Resources: Service Portal

Discussion 0
Questions 6

If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?

Options:

A.  

Add the Delegated Developer role to your User record

B.  

From the User dropdown in the banner, elevate your role to security_admin

C.  

Manually add the security_admin role to your User record

D.  

Nothing would need to be done

Discussion 0
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