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Certified Implementation Specialist - Application Portfolio Management (APM) Question and Answers

Certified Implementation Specialist - Application Portfolio Management (APM)

Last Update Oct 16, 2025
Total Questions : 30

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Questions 1

APM interfaces with Software Asset Management to pull this application data: (Choose three.)

Options:

A.  

Product Classification

B.  

Software Model Data

C.  

Hardware Asset Lifecycle

D.  

Lifecycle Data

E.  

Vendor Procurement

Discussion 0
Questions 2

What does the Load Application Indicators and Compute Application Scores job do?

Options:

A.  

Generates scores for all indicators and business applications across selected profiles

B.  

Generates scores for selected indicators and selected applications across all profiles

C.  

Generates scores for all indicators and business applications across all profiles

D.  

Generates scores for all indicators and selected applications across all profiles

Discussion 0
Questions 3

What is the value of managing applications using ServiceNow?

Options:

A.  

Allows data collection and visualization without manual effort

B.  

Allows automation of retiring applications

C.  

Provides application owners insight to release counts

D.  

Provides top down strategic alignment in the PMO

Discussion 0
Questions 4

What application metrics does APM provide to a manager in order for him or her to make targeted decisions based on data instead of educated guesses? (Choose two.)

Options:

A.  

Costs it takes to maintain an application.

B.  

One or more use rights assigned to a specific device or user.

C.  

Compliance to regulations and organizational standards.

D.  

Application’s age.

Discussion 0
Questions 5

Why would enterprise architects be interested in APM outcomes? (Choose two.)

Options:

A.  

Understand incident counts by application

B.  

Understand what software licenses need to be reclaimed

C.  

Understand the landscape of technology standards and lifecycle plans

D.  

View business capabilities supported by applications

Discussion 0
Questions 6

APM combines with several ServiceNow technologies to provide a comprehensive view of your customer’s application portfolio. Why would a customer want to utilize information from ServiceNow ServiceMapping? (Choose two.)

Options:

A.  

Identify your customer’s applications’ underlying technologies.

B.  

Identify your customer’s application services.

C.  

Produce a horizontal picture of a customer’s business applications.

D.  

Create an application inventory.

Discussion 0
Questions 7

What are the stages of the APM rationalization process?

Options:

A.  

Measure, Evaluate, Decide, Take Action, Baseline

B.  

Identify, Measure, Evaluate, Decide, Take Action

C.  

Identify, Measure, Decide, Take Action, Communicate

D.  

Identify, Measure, Evaluate, Take Action, Certify

Discussion 0
Questions 8

If a customer asks you how ServiceNow’s ServiceMapping application works in order to support APM, how would you explain it?

Options:

A.  

Identifies all hardware and software CI’s and other dependencies that support that service.

B.  

Drills down to provide application services, vulnerabilities and risks.

C.  

Creates an API to manage seamless application services.

D.  

Provides software entitlements through a top-down approach.

Discussion 0
Questions 9

When a business application request is approved, a record is created in the business application table. What is the state of the business application at this point?

Options:

A.  

Implementing

B.  

Retired

C.  

In Production

D.  

Pilot

Discussion 0