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CHRP Knowledge Exam Question and Answers

CHRP Knowledge Exam

Last Update Oct 31, 2025
Total Questions : 176

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Questions 1

What is the key reason for ensuring that performance appraisal tools are valid?

Options:

A.  

To ensure that employees accept the results

B.  

To determine compensation rates.

C.  

To ensure they are legally defensible.

D.  

To ensure that managers accept the results

Discussion 0
Questions 2

Which of the following activities is part of the training administration of a training program?

Options:

A.  

Confirming seating arrangements

B.  

Scheduling the training program

C.  

Tracking trainee registration

D.  

Selecting a training facility

Discussion 0
Questions 3

Which of the following is the greatest challenge for HR professionals when measuring employee productivity?

Options:

A.  

Determining the most relevant indicators

B.  

Creating a suitable contingency anchor

C.  

Measuring the advocacy behaviour of employees

D.  

Maintaining a strong locus of control

Discussion 0
Questions 4

Which of the following is an example of a developmental decision based on the results of an employee's performance appraisal?

Options:

A.  

Demoting an employee

B.  

Promoting an employee

C.  

Giving an employee a pay increase

D.  

Giving an employee more training

Discussion 0
Questions 5

Which ethical value described in HRPA's Code of Ethics and Rules of Professional Conduct is an HR professional focused on when they promote and create opportunities to ensure inclusion for everyone in the workplace?

Options:

A.  

Equity and fairness

B.  

Respect

C.  

Trustworthiness

D.  

Professionalism

Discussion 0
Questions 6

Which method establishes pay equity when no comparator male job class exists by extrapolating a hypothetical male comparator job class based on other male job classes?

Options:

A.  

Permissible differences

B.  

Job-to-job

C.  

Proportional value

D.  

Proxy comparison

Discussion 0
Questions 7

Which of the following is a primary characteristic of the management by objectives performance management system?

Options:

A.  

Joint goal-setting between managers and employees

B.  

A focus on short-term objectives

C.  

Centralized decision-making by senior management

D.  

An emphasis on qualitative feedback over quantitative results

Discussion 0
Questions 8

Which of the following is most likely required when an employee change of address is made in a non-relational database?

Options:

A.  

Multiple change of address fields within the system

B.  

A single change of address field within the system

C.  

In-house and third-party deletions of the old information

D.  

Third-party assistance to complete the change of address

Discussion 0
Questions 9

What is the term for the evaluation, done after training is complete, that provides data about the effectiveness of the training?

Options:

A.  

Summative

B.  

Formative

C.  

Descriptive

D.  

Causal

Discussion 0
Questions 10

The compa-ratio at an organization is set at 107%. What does this mean with regard to salaries?

Options:

A.  

Salaries are set at 93% of the midpoint of market salaries in the industry

B.  

Salaries are 107% higher than the midpoint of market salaries in the industry

C.  

Salaries are 14% higher than the midpoint of the pay grade

D.  

Salaries are 7% higher than the midpoint of the pay grade

Discussion 0
Questions 11

An organization's goal is to include more employees in the decision-making process. Which of the following organizational structures should it implement?

Options:

A.  

Decentralized

B.  

Formalized

C.  

Small span of control

D.  

Departmentalized

Discussion 0
Questions 12

What are 2 key factors that influence the market pay for jobs?

Options:

A.  

Labour supply and labour demand

B.  

Employee education and employee experience

C.  

Employee performance and employee mobility

D.  

Labour productivity and labour costs

Discussion 0
Questions 13

Which of the following describes a mechanism to increase employee engagement by sharing the organization's earnings at the end of the year?

Options:

A.  

Production bonuses

B.  

Stock option plan

C.  

Gain-sharing plan

D.  

Profit-sharing plan

Discussion 0
Questions 14

If management is willing to pay between $17 and $22 per hour for a job, and the union is willing to accept between $20 and $25 per hour, what is the bargaining zone of agreement?

Options:

A.  

$20–25 per hour

B.  

$17–22 per hour

C.  

$20–22 per hour

D.  

$17–25 per hour

Discussion 0
Questions 15

Which of the following development opportunities enhances the knowledge and skills of employees to perform future job responsibilities?

Options:

A.  

Apprenticeship

B.  

Stretch assignments

C.  

Job instruction training

D.  

Performance aids

Discussion 0
Questions 16

How should an HR professional respond to an employee who wants to understand why their prescription benefit claim has been denied?

Options:

A.  

Notify the employee's manager and request their intervention

B.  

Provide the employee with the benefit plan administrator's contact information

C.  

Discuss with the employee their experience obtaining coverage for other prescriptions

D.  

Follow up with the pharmacist on behalf of the employee

Discussion 0
Questions 17

What is the primary goal of organizational development?

Options:

A.  

To make structural changes, such as altering the chain of command, to enhance the speed of organizational response to changing market conditions

B.  

To implement changes in business processes to reduce costs and improve efficiency.

C.  

To enhance the effectiveness of the organization and the well-being of its members through planned systemic change

D.  

To quickly respond to external changes in the market by adopting new technologies or business strategies.

Discussion 0
Questions 18

Evaluating trainees' performance with a 360° feedback system aligns best with which level of the Kirkpatrick Model of Training Evaluation?

Options:

A.  

Results

B.  

Reaction

C.  

Behaviour

D.  

Learning

Discussion 0
Questions 19

Which of the following is an example of downward communication?

Options:

A.  

Employee surveys

B.  

Intranet

C.  

Open-door policy

D.  

Suggestion system

Discussion 0
Questions 20

Which of the following statements about HR Information System architecture is correct?

Options:

A.  

Three-tier architecture separates the user interface, application processing, and data storage into distinct layers

B.  

Cloud computing requires significant upfront capital investment for hardware and software purchases

C.  

Single-tier architecture decentralizes application processing across multiple servers

D.  

Client-server (2-tier) architecture allows all HR functions to be processed on personal computers

Discussion 0
Questions 21

Which of the following is a compensation cost indicator?

Options:

A.  

Average employee earnings as a percentage of revenue.

B.  

Voluntary and involuntary turnover rates.

C.  

Number of days absent from work.

D.  

Number of errors relative to on-time delivery.

Discussion 0
Questions 22

Which of the following is the next step after identifying metrics for an HR audit?

Options:

A.  

Making recommendations to reduce employee turnover

B.  

Obtaining senior management approval for the audit

C.  

Collecting data for analysis

D.  

Implementing training programs to address performance gaps

Discussion 0
Questions 23

Which of the following is a goal of psychological first aid training in the workplace?

Options:

A.  

To increase mental health literacy among staff

B.  

To educate employees on the causes of workplace stressors

C.  

To educate supervisors on the costs of mental health issues

D.  

To train counsellors for the workplace

Discussion 0
Questions 24

Which of the following types of training would best convey an organization's values and decision-making policies and thus optimize organizational effectiveness?

Options:

A.  

Diversity training

B.  

Cross-cultural training

C.  

Ethics training

D.  

Racial harassment training

Discussion 0
Questions 25

Which of the following best describes effective preparation of the union and the employer for an arbitration hearing?

Options:

A.  

Securing lawyers to represent each of the parties

B.  

Selecting the earliest available arbitrator

C.  

Creating an agreed statement of facts

D.  

Booking the hearing at the employer site

Discussion 0
Questions 26

Which of the following HR forecasting tools assists management in reviewing summarized information about the capabilities of current employees?

Options:

A.  

Markov analyses

B.  

Succession plans

C.  

Skills inventories

D.  

Replacement summaries

Discussion 0
Questions 27

Kieran, a training officer, attends several conferences each year that showcase the latest research and trends about the training profession. Which of the following benefits of conference attendance would have the most positive impact on Kieran's proficiency as a training professional?

Options:

A.  

Networking with other training professionals

B.  

Staying informed about the most recent developments in the training industry

C.  

Cultivating communication skills

D.  

Experiencing new cultures and gaining exposure to diverse perspectives

Discussion 0
Questions 28

What is the most significant benefit of including mentoring relationships in leadership development programs to better prepare individuals for leadership roles?

Options:

A.  

Mentoring fosters a culture of continuous learning and development

B.  

Mentoring helps accelerate career advancement

C.  

Mentors help build strong professional networks

D.  

Mentors provide real-world insights and guidance

Discussion 0
Questions 29

In the context of a data-driven HR strategy, which of the following questions is most concerned with the foundational aspects of the data initiative?

Options:

A.  

How will we report and present insights from data?

B.  

What problems do we need to solve?

C.  

Who will be responsible for analyzing the data?

D.  

What are the infrastructure implications?

Discussion 0
Questions 30

In which type of interview does the interviewer ask a series of job-related questions that focus on relevant past actions?

Options:

A.  

Mixed (semi-structured)

B.  

Situational

C.  

Behavioural

D.  

Unstructured

Discussion 0
Questions 31

Which of the following workplace accommodations involves assigning light duties and increasing job demands slowly until the employee is performing the full requirements of the pre-injury job?

Options:

A.  

Work trials

B.  

Gradual work exposure

C.  

Light-duty work

D.  

Support and sheltered work

Discussion 0
Questions 32

Which of the following is most likely to add more tasks to a job?

Options:

A.  

Job sharing

B.  

Job enlargement

C.  

Job enrichment

D.  

Job grading

Discussion 0
Questions 33

In a diverse organization, which of the following initiatives most effectively reduces the risk of cultural misunderstandings that could negatively affect team performance?

Options:

A.  

Implementing a zero-tolerance policy for discrimination

B.  

Providing cultural competence training

C.  

Assigning culturally diverse teams for projects

D.  

Encouraging employees to celebrate their cultural holidays

Discussion 0
Questions 34

Which of the following is a critical step in developing a competency-based pay structure?

Options:

A.  

Developing skill certifications

B.  

Developing behavioural descriptors

C.  

Analyzing skills

D.  

Using seniority as a core criterion

Discussion 0
Questions 35

Which of the following is true about action learning?

Options:

A.  

It may increase employee attrition.

B.  

It suits small organizations better than multinationals

C.  

Reflection replaces feedback.

D.  

It is cost effective.

Discussion 0
Questions 36

During the recruitment process, which level of risk control is being used in a workplace safety policy that requires preplacement assessments to demonstrate that employees have suitable characteristics, such as the ability to lift materials?

Options:

A.  

Engineering

B.  

Substitution

C.  

Elimination

D.  

Administrative

Discussion 0
Questions 37

The HR scorecard primarily helps an organization to do what?

Options:

A.  

Track the number of employees joining and leaving the organization each month.

B.  

Assess the profitability of individual business units.

C.  

Link human capital metrics with business strategy and performance.

D.  

Evaluate the effectiveness of the organization's internal training programs.

Discussion 0
Questions 38

What are the 2 main compensation cost indicators?

Options:

A.  

Compensation cost ratios and employee productivity

B.  

Average employee earnings and employee productivity

C.  

Average employee earnings and compensation cost ratios

D.  

Average employee earnings and net income

Discussion 0
Questions 39

Which of the following best measures how HR practices support the full scope of an organization's customer retention strategy?

Options:

A.  

Cost-benefit analysis

B.  

Balanced scorecard method

C.  

Customer satisfaction surveys

D.  

Benchmarking review

Discussion 0
Questions 40

The newest training professional at Mullins Motors wants to show initiative by recommending a training program. What should be the primary consideration for the type of training to propose to this organization?

Options:

A.  

It should align with the strategic direction of the organization

B.  

It should be the most cost-effective for the organization

C.  

It should be engaging and therefore enjoyable for the employees

D.  

It should allow employees to quickly acquire a new skill

Discussion 0
Questions 41

Which of the following should be considered when evaluating the likelihood that an applicant can adapt to an organization's culture?

Options:

A.  

Applicant knowledge

B.  

Applicant experience

C.  

Applicant values

D.  

Applicant ability

Discussion 0
Questions 42

External scanning, monitoring, and competitive intelligence are important factors contributing to which type of external analysis?

Options:

A.  

Environmental forecasting

B.  

Delphi technique

C.  

Strengths, weaknesses, opportunities, and threats (SWOT) analysis

D.  

Markov analysis

Discussion 0
Questions 43

What are the 2 overall negative effects of using interest arbitration as a substitute for the right to strike?

Options:

A.  

Substitution and income effects

B.  

Monopoly and shock effects

C.  

Chilling and dependency effects

D.  

Voice and threat effects

Discussion 0
Questions 44

The goals of a training evaluation are to determine the extent to which trainees have changed behaviour because of participating in a training program, and to evaluate ways to improve the program through qualitative feedback after the training. Which of the following training evaluation methods would best meet these objectives?

Options:

A.  

Training and formative evaluation.

B.  

Pilot testing and training evaluation.

C.  

Self-assessments and summative evaluation

D.  

Formative and summative evaluation.

Discussion 0
Questions 45

Which of the following market survey sources gives an organization the most control over the quality of the data?

Options:

A.  

Industry groups

B.  

In-house surveys

C.  

Compensation consultants

D.  

Government agencies

Discussion 0
Questions 46

Why is it important for the HR profession to have its own Code of Ethics and Rules of Professional Conduct?

Options:

A.  

These documents provide a standard for HR professionals to follow regardless of employer standards.

B.  

These documents provide a due diligence defense for HR professionals.

C.  

These documents provide a standard for managing conflicts of interest that HR professionals might encounter.

D.  

These documents ensure a certain level of customer service to the internal clients of HR professionals.

Discussion 0
Questions 47

What is the term for an employee leaving an organization to pursue other development activities and later returning to their job?

Options:

A.  

Outplacement

B.  

Career plateau

C.  

Job progression

D.  

Sabbatical

Discussion 0
Questions 48

Which of the following is sometimes included on replacement charts but could lead to charges of discrimination?

Options:

A.  

Photos of the potential job successors

B.  

An assessment of each potential job successor's readiness for the position.

C.  

Rank ordering of the potential job successors.

D.  

Current performance ratings of the potential job successors

Discussion 0
Questions 49

Which stage of the grievance process promotes proactive communication between the manager and the employee to resolve a complaint?

Options:

A.  

Mediation stage

B.  

Third-party assistance stage

C.  

Informal stage

D.  

Formal stage

Discussion 0
Questions 50

Which of the following scenarios is most likely to pose a hidden challenge to the success of an organizational change management strategy?

Options:

A.  

The organization invests heavily in new technology but overlooks process adjustments.

B.  

Employees express enthusiasm for the change but do not fully understand its implications

C.  

The organization hires external consultants to manage the change but gives them limited authority.

D.  

Senior leaders publicly endorse the change but do not alter their own behaviour.

Discussion 0
Questions 51

Which of the following conditions creates and sustains the culture needed to support an organizational strategy of innovation?

Options:

A.  

Limited resources

B.  

Low inter-unit communication

C.  

Organic structures

D.  

Frequent changes in management

Discussion 0
Questions 52

Which of the following creates a list of important duties and job responsibilities performed by jobholders that lead to job success?

Options:

A.  

The critical incident method

B.  

The position analysis method

C.  

Functional job analysis

D.  

Task inventory analysis

Discussion 0