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Change Management Foundation Exam Question and Answers

Change Management Foundation Exam

Last Update Nov 30, 2025
Total Questions : 99

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Questions 1

When change takes a long time to embed, which is the MOST likely stakeholder response that may affect its momentum?

Options:

A.  

Change work priorities to devote more time to change

B.  

Withdraw attraction and focus on day to day tasks

C.  

Redefine the changes to suite then better

D.  

Complain to senior management that change is being badly managed

Discussion 0
Questions 2

According to Honey and Munford, which learning style would team BEST through watching a video showing a new being undertaken in the work environment?

Options:

A.  

Activist

B.  

Refector

C.  

Progmalist

D.  

Theorist

Discussion 0
Questions 3

In the Process for Leading Change (Kotter), which of the 8 processes (or accelerators) aims to reduce the impact of doubters by demonstrating early achievements against the vision?

Options:

A.  

Building and maintaining a guiding coalition

B.  

Creating a sense of urgency around a single big opportunity

C.  

Accelerating movement towards the vision

D.  

Celebrating visible, significant short-term wins

Discussion 0
Questions 4

What role in change must promote an idea to potential Sponsors?

Options:

A.  

Idea-Generator

B.  

Sponsor

C.  

Targets

D.  

Change Agent

Discussion 0
Questions 5

Which approach to fostering engagement and collaboration represents best practice for getting the MOST from social channels during change?

Options:

A.  

Make clear to people what is considered acceptable use of social media

B.  

Encourage people to make unrestricted use of social media

C.  

Allow people to evolve local rules on how to use social media

D.  

Encourage individuals to link workplace social media wit external contacts

Discussion 0
Questions 6

Which of the key principles for building and maintaining engagement throughout change is demonstrated through sharing information about why change is necessary and when it will take place?

Options:

A.  

Inclusivity

B.  

Connectivity

C.  

Transparency

D.  

Empathy

Discussion 0
Questions 7

Which of the following statements about the change severity assessment ‘environment’ impact are true?

The amount of other activity happening at the same time as the charge is a factor

The common values and behaviors in the organization is a factor.

Options:

A.  

Only1 is true

B.  

Only 2 is true

C.  

Both 1 and Z are true

D.  

Neither 1 or 2 is true

Discussion 0
Questions 8

Which of the following statements about neuroscience research, relevant to helping people learn and embrace change, are true?

Following moments of insight, offer supportive feedback

Positive informative talks from experts

Options:

A.  

Only 1 is true

B.  

Only 2 is true

C.  

Both 1 and 2 are true

D.  

Neither 1 nor 2 is true

Discussion 0
Questions 9

Which management approach is recommended to help people through the neutral zone’ phase of Gridges’ model of human transition?

Options:

A.  

Hold on to established routines wherever possible

B.  

Reduce gossip by limiting social occasions at work.

C.  

Direct feedback through the normal line management processes

D.  

Describe this period as an opportunity to learn

Discussion 0
Questions 10

In Herzberg’s studies on job satisfaction, which statement about dissatisfies Chygene factors’) is true?

Options:

A.  

Dissatisfiers are the only factors that can be influenced in the work place.

B.  

Beyond a certain level, improving dissatisfiers does not lead to job satisfaction

C.  

It is unnecessary to consider the impact of change on the dissatisfiers

D.  

The dissatisfiers are related to the work itself, rather than its context

Discussion 0
Questions 11

Which of the following is an important way a change manager supports sponsors in their role?

Options:

A.  

Prepare the change vision for them

B.  

Gain the commitment of other executive leaders

C.  

Offer them feedback and coaching

D.  

Protect them from the demands of line leaders

Discussion 0
Questions 12

Which of the key principles, for building and maintaining engagement throughout change, is demonstrated when we are able to talk about anything, maintain trust, and reach a good outcome?

Options:

A.  

Inclusivity

B.  

Connectivity

C.  

Transparency

D.  

Dialogue

Discussion 0
Questions 13

What is the First step of Kotter’s eight-step model for planning and leading organizational change?

Options:

A.  

Communicating the change vision

B.  

Generating short term wins

C.  

Empowering employees for broad-based action

D.  

Establishing a sense of urgency

Discussion 0
Questions 14

Which action is a suitable response when resistance to change is shown through sabotage?

Options:

A.  

Allocate important change tasks to the saboteurs

B.  

Ensure saboteurs are excluded from any involvement with the change

C.  

Ignore the saboteurs and hope that people will NOT be influenced

D.  

Accept that deliberate attempts to undermine change are inevitable

Discussion 0
Questions 15

Which definition describes 'transition' in Bridges’ model of human transitions?

Options:

A.  

The planned actions required to make a change

B.  

The emotional process of adjusting to a change

C.  

The time elapsed between letting go of the old and experimenting with new ways

D.  

The physical process of adopting new changes

Discussion 0
Questions 16

Which advantage relates to using a Persona to understand a stakeholder group?

Options:

A.  

Allow checking of proposed solutions against this Persona to ensure solutions provide what is needed

B.  

Enable a better understanding of the level of influence this stakeholder group has in the organization

C.  

Allow tracking of how the members of this stakeholder group performance against their objectives

D.  

Facilities more creative and innovative thinking amongst members of this stakeholder group

Discussion 0
Questions 17

Which of the following statements about two-way communication are true?

Two way communication is useful for getting important information out quickly to large groups of people

Two-way communication encourages and increases people’s motivation to interact to find out more.

Options:

A.  

Only 1 is true

B.  

Only 2 is true

C.  

Both 1 and 2 are true

D.  

Neither 1 or 2 is true

Discussion 0
Questions 18

Which statement describes ‘confirmation bias’?

Options:

A.  

People like continuity and find ways to avoid change

B.  

People pay most attention to facts agree with their current opinions

C.  

People assume that information that is easy to access will be the most important

D.  

People allow their ideas to be shaped by what most other people are starting to believe

Discussion 0
Questions 19

Both numerical and subjective methods can build a picture of how effective your change interventions are. Which type of measure can help us to understand why, how, or what happened behind certain behaviours?

Options:

A.  

Qualitative

B.  

Quantitative

C.  

Leading

D.  

Lagging

Discussion 0
Questions 20

Which should always be the first step in the Continuous Change Management Cycle?

Options:

A.  

Ideas

B.  

Prioritization

C.  

Discovery

D.  

Action

Discussion 0
Questions 21

Which is a benefit of using change agent networks?

Options:

A.  

They take charge of defining and appropriate strategy for change

B.  

They take accountability for delivering all change objectives within agreed timescales

C.  

They provide reports to management on staff performance

D.  

They help people keep up to date and involved in the change

Discussion 0
Questions 22

Which MNTI®preference is characterized by being spontaneous and disliking detailed plans?

Options:

A.  

Intuition

B.  

Feeling

C.  

Perceiving

D.  

Introvert

Discussion 0
Questions 23

Which of the following statements about stakeholder identification are true?

Stakeholder identification is based on the anticipated impact of change

Stakeholder identification begins with stakeholder mapping

Options:

A.  

Only 1 is true

B.  

Only 2 is true

C.  

Both 1 and 2 are true

D.  

Neither 1 nor 2 is true

Discussion 0
Questions 24

Which of the following statements about selecting the appropriate communication channels for a change initiative are true?

1.If the aim is to achieve active engagement then rich communication is essential

2.Leaner channels are suitable where there is little chance of misinterpretation

Options:

A.  

Only 1 is true

B.  

Only 2 is true

C.  

Both 1 and 2 are true

D.  

Neither 1 nor 2 is true

Discussion 0
Questions 25

Which of the following statements about building and maintaining engagement throughout change are true?

1.Engaging people in change is simple and routine

2.A simple formula can be applied for all change situations

Options:

A.  

Only 1 is true

B.  

Only 2 is true

C.  

Both 1 and 2 are true

D.  

Neither 1 nor 2 is true

Discussion 0
Questions 26

When assessing the severity of change impacts during a stakeholder impact assessment, what is meant by the coverage of impact?

Options:

A.  

The number of change initiatives affecting a specific stakeholder category

B.  

The probability of unintended consequences affecting a stakeholder group

C.  

The number of change agents required to support the change

D.  

The proportion of a given stakeholder group that are impacted by a change

Discussion 0
Questions 27

Which is the BEST example of a disadvantage to an organization of making or marketing an external appointment to a change learn?

Options:

A.  

An increased risk that people will feel change is being imposed

B.  

Too much knowledge of how things work and terminology used

C.  

They may not devote of their time to the change

D.  

Lack of an emotional connection to how things work now.

Discussion 0
Questions 28

Which reason explains why it is helpful to segment stakeholders?

Options:

A.  

Identities individuals or groups who are resisting change

B.  

Enables different approaches and analysis techniques to be used with different stakeholder groups

C.  

Helps identify the organization’s culture for scoping appropriate engagement

D.  

It highlights the level of influence and interest stakeholders have in the planned change

Discussion 0
Questions 29

Which of the following statements about positive characteristics of an effective change team (Lencioni) are true?

1.Members should be encouraged to draw attention to colleagues’ failures to meet commitments

2.Conflict should be avoided to maintain good relationships

Options:

A.  

Only 1 is true

B.  

Only 2 is true

C.  

Both 1 and 2 are true

D.  

Neither 1 nor 2 is true

Discussion 0