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Certified Facility Manager Question and Answers

Certified Facility Manager

Last Update Oct 15, 2025
Total Questions : 257

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Questions 1

What is the fourth stage in a well-established model of team development that consists of forming, storming, and norming?

Options:

A.  

Adjourning

B.  

Completing

C.  

Reporting

D.  

Performing

Discussion 0
Questions 2

A project sponsor indicates that a project should build a facility at the lowest cost, in the least time, and with the highest quality. What should the project manager do?

Options:

A.  

Work with the sponsor to refine the project charter with more feasible constraints

B.  

Implement the project with the given constraints, as instructed by the project sponsor

C.  

Inform the project sponsor that a lower-quality project will be provided

D.  

Inform the project sponsor that the project cannot proceed with the given constraints

Discussion 0
Questions 3

What is the calculation for the building efficiency ratio?

Options:

A.  

The common area divided by the usable area, multiplied by 100

B.  

The rentable area divided by the gross area, multiplied by 100

C.  

The gross area divided by the usable area, multiplied by 100

D.  

The usable area divided by the rentable area, multiplied by 100

Discussion 0
Questions 4

What is churn in a building?

Options:

A.  

The term used for frequency of occupancy moves in a facility

B.  

The flow of fresh air through the office

C.  

The method of deciding who occupies a given space or cubicle

Discussion 0
Questions 5

What does Environmental Health and Safety focus on?

Options:

A.  

People, property, and environment.

B.  

Compliance, use, and legal matters.

C.  

Worker rights, policies, and practices.

D.  

Security, assets, and equipment.

Discussion 0
Questions 6

You are the Facility Manager for an international internet technology company. You are charged with retrofitting an old warehouse space on your corporate campus to office space for software designers. What basic features for the new office space would you recommend the architect include in the retrofit design?

Options:

A.  

Minimal employee traffic flow; increased employee density ratio; and close proximity to food services.

B.  

Maximum number of private and secure offices; minimum exterior window openings; and increased security measures.

C.  

Maximum open and colorful meeting space; redundant internet connectivity; and increased security measures.

D.  

Minimal decorative elements; increased employee density ratio; and close proximity to public transportation.

Discussion 0
Questions 7

What key requirements should you make sure a contractor possesses when evaluating whether to award a contract?

Options:

A.  

Capability and capacity to complete the project; supplemental insurance; and, qualified, licensed and trained staff.

B.  

Capability and capacity to complete the project; required insurance and bonds; and, qualified, licensed and trained staff.

C.  

Required insurance and bonds; professional trade association membership; and, qualified, licensed and trained staff.

D.  

Required insurance and bonds; well-maintained equipment; and, qualified, licensed and trained staff.

Discussion 0
Questions 8

You are tasked with building four conference rooms with standard conference features. The project scope and schedule are clearly defined. To minimize risk to the organization, what type of contract should be used to procure the needed services?

Options:

A.  

Cost-Plus-Fee Contract

B.  

Cost-Reimbursable Contract

C.  

Fixed-Price Contract

D.  

Time and Material Contract

Discussion 0
Questions 9

Which technology would be BEST to notify facility occupants during an emergency?

Options:

A.  

Company's social media profile.

B.  

Emergency notification system.

C.  

E-mail system.

D.  

Incident management system.

Discussion 0
Questions 10

What are the three parts of a security program?

Options:

A.  

Law enforcement, physical devices, and procedures

B.  

Law enforcement, personnel, and physical devices

C.  

Procedures, physical devices, and executive management engagement

D.  

Personnel, physical devices, and procedures

Discussion 0
Questions 11

What is the PRIMARY purpose of the Incident Command System (ICS)?

Options:

A.  

Coordinate effective response to any incident.

B.  

Coordinate response to large incidents.

C.  

Avoid duplication and provide better coordination efforts in any incident.

Discussion 0
Questions 12

A facility manager has implemented a room scheduling system to improve workplace utilization and bundle services into a single transaction. Which two technologies BEST complement room scheduling technologies?

Options:

A.  

Locally installed room scheduling devices and radio frequency identification (RFID) chips

B.  

Power over Ethernet (PoE) switches and electronic mail

C.  

Electronic booking system and locally installed room scheduling devices

Discussion 0
Questions 13

When is the BEST time for a facility manager to offer suggestions on a project at minimal cost?

Options:

A.  

Upon completion of the project

B.  

Throughout the project

C.  

Early in the design development process

D.  

After the drawings and prices are finalized

Discussion 0
Questions 14

How is the Facility Condition Index (FCI) determined?

Options:

A.  

Dividing the cost of deficiencies by the facility replacement value.

B.  

Subtracting the facility replacement value by the cost of deficiencies.

C.  

Dividing the facility replacement value by the cost of deficiencies.

D.  

Multiplying the cost of deficiencies by the facility replacement value.

Discussion 0
Questions 15

When is the final payment made for a large-scale construction project?

Options:

A.  

At the time of substantial completion

B.  

After no less than 100% of the construction work has been completed

C.  

Upon receipt of all deliverables, closeout documents, and lien releases

Discussion 0
Questions 16

A new department manager is not clear on the services provided by the facility management department and is often negative about facility management while at management meetings. How should a facility manager address the customer's expectations?

Options:

A.  

Request that the manager refrain from complaints at this meeting as it is not the appropriate venue.

B.  

Request that the other managers have a discussion with him about office protocol.

C.  

Request that he read his service level agreement.

D.  

Review the customer service level agreement to determine a mutually agreed performance standard.

Discussion 0
Questions 17

You manage a design-build project to renovate a new office space, including infrastructure upgrades. At the 60% design phase, the design-build contractor’s project estimate is over budget and contingency. What should be done first to address the issue?

Options:

A.  

Investigate delaying a portion of the project until additional funding is available.

B.  

Pursue a change order from the project sponsor for the difference.

C.  

Remove the infrastructure upgrade items from the project scope.

D.  

Investigate the reasons for being over budget.

Discussion 0
Questions 18

What action should you take to address the premature aging of a roofing membrane?

Options:

A.  

Plan and budget for replacing the roof system as soon as possible to prevent degradation or damage to other building components and contents.

B.  

File a warranty claim with the manufacturer based on the membrane’s failure to reach its expected service life.

C.  

Extend the service life of the roofing membrane with patches and repairs as leaks are detected until the full expected service life of the membrane is realized.

D.  

Explain to occupants that water infiltration is expected in any facility and it will be addressed as an ongoing maintenance and repair item.

Discussion 0
Questions 19

What is the greatest benefit to implementing an Integrated Work Management System (IWMS)?

Options:

A.  

It will make the board members happy.

B.  

The building floor plans will all be in one place.

C.  

It will improve customer service.

D.  

The building systems will no longer need to be monitored.

Discussion 0
Questions 20

What is the BEST course of action for a facility manager to take when an engineer continues to lag behind other engineers in productivity?

Options:

A.  

Use the engineer as an example of how not to perform to other engineers.

B.  

Report the engineer to Human Resources.

C.  

Develop a performance improvement plan with the engineer.

D.  

Give the engineer a chance to correct his deficiencies on his own.

Discussion 0
Questions 21

What are intentional, accidental, or natural disasters called?

Options:

A.  

Situations.

B.  

Threats.

C.  

Casualties.

D.  

Warnings.

Discussion 0
Questions 22

Some new carpets can emit volatile organic compounds (VOCs) that can adversely affect occupants.

How can the facility manager avoid this problem when purchasing new carpeting?

Options:

A.  

Research emissions data from carpet manufacturers.

B.  

Increase the air flow in the space.

C.  

Allow at least one month for off-gassing before occupancy.

D.  

Treat carpeting during install.

Discussion 0
Questions 23

Both the facility and information technology managers are asked to assign staff to work together on a major project. Halfway through the project, the managers observe that the team is in a win-lose power struggle because of divergent views among team members. How should the facility and information technology managers initially intervene?

Options:

A.  

Reestablish meeting guidelines

B.  

Reassign project managers

C.  

Assign new team members who have similar personalities

D.  

Assign additional members from each department to foster more problem-solving

Discussion 0
Questions 24

What are the three steps in conducting a risk assessment?

Options:

A.  

Identification, analysis, and evaluation.

B.  

Analysis, consultation, and review.

C.  

Consultation, identification, and treatment.

D.  

Likelihood, consequence, and rating.

Discussion 0
Questions 25

A chargeback system for electrical power use is being proposed as a means to encourage reduced consumption and to lower utility costs. What approach might be MOST equitable in attaining this goal?

Options:

A.  

Charge departments based on net area occupied.

B.  

Negotiate the individual chargeback rate with each department.

C.  

Charge departments for their equipment based on their headcount as a percentage of total site headcount.

D.  

Install sub-meters for each department as a basis for chargeback.

Discussion 0
Questions 26

What level of damage and risk is anticipated with the current building code requirements for most buildings?

Options:

A.  

Buildings will have minor damage and occupants can continue to occupy the building after an event.

B.  

Buildings will have very little or no damage with no impact on the occupancy and operations.

C.  

Buildings will have damage but will not collapse and allow time for occupants to leave the building.

Discussion 0
Questions 27

You are the Facility Manager for a retail strip mall with strong storefront style standards approved by the local government planning board. A long-term tenant, a Chinese restaurant, wants to construct a tile pagoda-style mansard that does not comply with the lease terms. How should you respond to this tenant’s request?

Options:

A.  

The tenant cannot modify the entrance because the new entrance would not conform to the approved master plan of that shopping center which has been approved by the local governmental planning board.

B.  

The tenant must hire an architect to design the modification to the entrance in compliance with the guidelines spelled out in the master real estate plan.

C.  

The tenant can modify the entrance providing they pay for the improvement. This change must comply with the guidelines spelled out in the master real estate plan.

Discussion 0
Questions 28

What steps should be taken to create a risk assessment and risk plan?

Options:

A.  

Identify the risks. Determine the probability and severity of each risk. Develop contingency plans to ameliorate each risk.

B.  

Communicate the risks to stakeholders. Request additional funds to cover contingencies on the most important risks.

C.  

Add additional days to activity durations to build in a cushion. Identify areas in the project that can be cut out, if necessary.

D.  

Utilize project tools. PERT or Gantt charts, work breakdown structures to identify risk, track issues, and mitigation risks.

Discussion 0
Questions 29

Which type of equipment maintenance program can cause the most unplanned downtime and least predictable costs?

Options:

A.  

Preventive.

B.  

Predictive.

C.  

Corrective.

D.  

24-hour.

Discussion 0
Questions 30

After completing a renovation of a wing of an older building, what actions will a Facility Manager do prior to occupancy to remove pollutants from the newly installed finishes?

Options:

A.  

Adjust the HVAC.

B.  

Run the building's air conditioning for a legally required period.

C.  

Bring 100% fresh air into the area.

Discussion 0
Questions 31

What is Effective Communication?

Options:

A.  

Efficient Communication

B.  

Active Listening

C.  

Effective Communication

Discussion 0
Questions 32

Your senior leadership decided to implement an energy dashboard to track utility consumption. They want a baseline before commissioning has started to evaluate the results. How should this commissioning information be used on the dashboard?

Options:

A.  

To show the month's utility usage after commissioning and guide decisions on installing additional equipment.

B.  

To show how much energy comes from the grid and how much from renewable sources.

C.  

To show changes in energy usage as commissioning projects are completed and determine whether the project achieved the desired outcomes.

D.  

To show monthly kilowatts used by individual pieces of equipment.

Discussion 0
Questions 33

When delegating tasks, what should a supervisor know about each employee?

Options:

A.  

Work style.

B.  

Strengths.

C.  

Accomplishments.

D.  

Preferences.

Discussion 0
Questions 34

The facility manager is managing an office renovation. The entire renovated area is to be re-carpeted with synthetic roll carpet over the weekend. What should be done prior to installation?

Options:

A.  

Wrap the carpet in plastic to minimize the release of vapors before the weekend

B.  

Send an email to all staff to open all the windows

C.  

Ask the dealer to off-gas the carpet off-site

Discussion 0
Questions 35

As a facility manager, what is the most basic maintenance and operation responsibility that you must meet?

Options:

A.  

Ensure positive tenant relationships

B.  

Provide a safe and clean environment

C.  

Maintain a detailed log of all maintenance activities

D.  

Align the facility management plan with corporate objectives

Discussion 0
Questions 36

What is typically NOT included in the evaluation process for investments in new equipment?

Options:

A.  

NPV analysis

B.  

Net Benefit analysis

C.  

Root cause analysis

Discussion 0
Questions 37

What are the two PRIMARY considerations for mitigation strategies?

Options:

A.  

Major systems identification and restorative maintenance.

B.  

Predictive and preventative maintenance programs.

C.  

Financial assessment and cost containment.

D.  

Risk assessment and hazard identification.

Discussion 0
Questions 38

Departments often forget to budget for equipment design and installation costs. What is the best solution?

Options:

A.  

Develop a procedure that would charge back capital installation costs to the department procuring the equipment.

B.  

Mark up each equipment capital request by 15% to cover design and installation costs.

C.  

Establish a procedure for all capital budgets to include Facilities' input on design and installation costs.

D.  

Create a facilities installation fund that is 15% of the company’s annual capital equipment fund to cover these costs.

Discussion 0
Questions 39

What is the benefit of documenting lessons learned for projects?

Options:

A.  

Provides inputs to the project issue log

B.  

Summarizes the effect of decisions made on a project and serves as a guide for what to repeat and what to avoid in future projects

C.  

Provides key inputs to create the project charter, develop the project management plan, and finalize the stakeholder register

Discussion 0
Questions 40

You are part of a team developing a plan for the layout of a 500-acre planned community. The plan shows roads, utilities, and different types of buildings within the development community. This plan will be provided to government entities for permitting. What is this set of specifications called?

Options:

A.  

A planned community sustainability plan.

B.  

A real estate development tactical plan.

C.  

A real estate master plan.

D.  

An architectural context diagram (ACD).

Discussion 0
Questions 41

What important factor forms the basis for Risk Management strategies?

Options:

A.  

Knowledge of the organization's departmental goals, risks, and objectives.

B.  

Knowledge of the leadership strategies that capture the organization's objectives.

C.  

Knowledge of how the organization will respond to the possible impacts of risks.

Discussion 0
Questions 42

What is the most important factor to consider when upgrading the Building Management System (BMS)?

Options:

A.  

The provider indicates the software version is obsolete

B.  

Requirement to automate FM tasks

C.  

An upgraded version is now available from the manufacturer

D.  

Additional metrics are required for management reporting

Discussion 0
Questions 43

Following a workplace accident, what is the MOST appropriate risk management action for a facility manager?

Options:

A.  

Review existing risk assessments and update within six months.

B.  

Retrain staff in existing risk assessments and safe work practices.

C.  

Identify who knew of the risk of an accident and discipline them.

Discussion 0
Questions 44

A facility manager provides integrated facility services for a client with multiple mixed-use sites. This includes all services except the client's core business. The annual business review of the services provided identifies dissatisfaction with comfort levels at two of the sites, including the data center building. To improve the service effectively, the client will need to make an extensive capital equipment investment not previously contemplated. What is the BEST way to communicate the HVAC issue to your client?

Options:

A.  

Hold a series of meetings with the client—first to discuss the issues, second to identify solutions, and finally to quantify the impact on operations.

B.  

Prepare a report outlining the issues and solutions and send it to the client, requesting a meeting after the report has been reviewed.

C.  

Prepare a report and meet with the client to present the issues, recommended solutions, and explain the impact on business operations.

D.  

Schedule a meeting with the client and the department heads impacted by the HVAC issues to talk about the problems.

Discussion 0
Questions 45

What is the purpose of a punch-list (defects list) walk-through in construction?

Options:

A.  

To identify items that do not conform to contract documents that the contractor must complete prior to final payment

B.  

To ensure that the construction site is free from debris

C.  

To walk through the construction project with the contractor and discover what needs to be completed

Discussion 0
Questions 46

What describes a facility condition assessment?

Options:

A.  

A report detailing the sustainability goals of an organization

B.  

A five to ten-year facility plan incorporating owned and leased space

C.  

An inspection and analysis of energy flows in a building with the objective of understanding energy efficiency

D.  

A report of the current state of a building and component systems

Discussion 0
Questions 47

How can the building information model (BIM) be used for emergency preparedness?

Options:

A.  

It provides first responders with the names of all building occupants.

B.  

It is not useful for emergency preparedness.

C.  

It creates a virtual environment of the building for emergency personnel.

D.  

It can help predict how an emergency will unfold.

Discussion 0
Questions 48

What is one of the perspectives used by an organization when developing a balanced scorecard?

Options:

A.  

Financial

B.  

Management style

C.  

Market trends

D.  

Real Estate strategic plan

Discussion 0
Questions 49

When managing quality, what are Key Performance Indicators (KPIs) based on?

Options:

A.  

What stakeholders feel is important

B.  

What the facility manager feels is important

C.  

What the facility management team feels is important

D.  

What the CEO feels is important

Discussion 0
Questions 50

During contractor evaluation, you discover their incident rate is below the industry average. What does this indicate?

Options:

A.  

The contractor has a better reputation and focuses on customer satisfaction.

B.  

The contractor has a robust financial balance sheet and is in good financial standing.

C.  

The contractor has a safety program that focuses on reducing injuries and is followed in practice.

Discussion 0
Questions 51

What process assesses physical entry points and specific business activities to determine who should be authorized to enter specific areas and the type of security system to use?

Options:

A.  

A lock hierarchy protocol.

B.  

A cyber security plan.

C.  

A sustainability analysis.

D.  

An access risk analysis.

Discussion 0
Questions 52

What is your role as a Facility Manager in developing an emergency preparedness plan that ensures organizational success?

Options:

A.  

Ensure that all of the materials and equipment are on hand to respond.

B.  

Ensure that communication devices are in place to respond.

C.  

Create an emergency plan and ensure that employees are trained to respond.

Discussion 0
Questions 53

What is MOST important when creating a facility culture of safety and security?

Options:

A.  

Relying on a risks and hazards assessment after an incident has occurred

B.  

Evaluating potential hazards and implementing corrective action, if needed

C.  

Involving only senior management in the risk assessment

D.  

Focusing exclusively on near misses

Discussion 0
Questions 54

Your organization is considering relocating from leased building #1 into leased building #2. Leased building #1 is 55,000 sq. ft. costing $1,100,000 annually. Leased building #2 is 50,000 sq. ft. costing $1,100,000 annually. Building #1 can house 500 people and building #2 can house 580 people. Your company's benchmark is $2,000.00 per person per year for leased space. Which building has a lower cost per sq. ft.?

Options:

A.  

Building #1 has a lower cost per sq. ft.

B.  

Building #1 and Building #2 are the same cost per sq. ft.

C.  

Building #1 has a lower cost per person.

D.  

Building #2 has a lower cost per sq. ft.

Discussion 0
Questions 55

The finance director has asked the facility manager to prepare a financial analysis comparing two alternatives for roofing system replacements. Each option has a different first cost, annual maintenance, and expected useful life. Which capital investment analysis technique would best consider the time value of money in the comparison?

Options:

A.  

Benchmarking

B.  

Payback

C.  

Net Present Value

Discussion 0
Questions 56

Before you can move people into a new leased space, you will need a certificate of occupancy. What system must be examined to obtain a certificate of occupancy?

Options:

A.  

Life safety systems

B.  

Potable water systems

C.  

IT/Network systems

Discussion 0
Questions 57

A current tenant is questioning the charges from an annual reconciliation of common area and operating expenses, as allowed by their lease. What is the strongest business practice for making sure your accounting practices are sound?

Options:

A.  

Double-check all coding and charges and confirm that generally accepted accounting principles (GAAP) have been followed.

B.  

Perform periodic audits by an internal or external auditing group that is not part of the accounting department.

C.  

Suggest the tenant’s chief accountant review your books and the lease.

Discussion 0
Questions 58

When a facility manager initiates an office relocation project, which item is completed first?

Options:

A.  

Develop the project program.

B.  

Secure the budget.

C.  

Develop the project charter.

D.  

Secure the new lease.

Discussion 0
Questions 59

You provide integrated facility services for a client with multiple mixed-use sites. This includes all services except the client's core business. Your annual business review includes identifying the most cost-effective and productive ways to meet your client's needs. What is an effective way to track your client's needs?

Options:

A.  

Direct facility staff to share feedback they receive while working around the sites

B.  

Meet with your client regularly to report results and identify emerging needs

C.  

Meet with client department heads and solicit their suggestions and observations about the services

Discussion 0
Questions 60

What is the most important strategic issue in the relationship between facility requirements and organizational requirements?

Options:

A.  

Coordination

B.  

Alignment

C.  

Understanding

Discussion 0
Questions 61

What is the process of limiting a company's exposure to liability?

Options:

A.  

Risk management.

B.  

Risk avoidance.

C.  

Liability management.

D.  

Limited liability analysis.

Discussion 0
Questions 62

What approach should be taken to accommodate sustainability and customer concerns about installing flow restrictors?

Options:

A.  

Take no action. The WPM is guided by company sustainability initiatives and this program needs to be implemented.

B.  

Offer to place out the flow restrictors in a few designated restrooms to provide customer feedback on their performance. Agree to review and meet later with the WPM.

C.  

Install the flow restrictors and remove them without informing the WPM.

D.  

Refuse to install the flow restrictors.

Discussion 0
Questions 63

What is the requirement for special protected circuits outlets?

Options:

A.  

Must be powered by a separate circuit breaker

B.  

Are never "required" but are a good idea wherever children might have access

C.  

Are required outside and anywhere near a water source

Discussion 0
Questions 64

A company has decided to establish a long-range strategic facility technology plan. What is the first step in determining the future technology needs of the company?

Options:

A.  

Determine the level of employee technological skill requirements for the future.

B.  

Review corporate plans for building renovations and lease negotiations.

C.  

Research advances in technology.

D.  

Conduct an assessment of existing technology.

Discussion 0
Questions 65

What method is used for recording a facility's characteristics, such as utility use and waste stream, to measure and monitor processes in place?

Options:

A.  

Sustainability audit

B.  

Quality control

C.  

Sustainability plan

Discussion 0
Questions 66

What tool can be used to help determine whether a specific change strategy will produce promised results?

Options:

A.  

A GAP analysis

B.  

A feasibility study

C.  

A customer survey

Discussion 0
Questions 67

What is a way for facility managers to promote sustainability in the workspace?

Options:

A.  

Shorten the cafeteria hours of operation by two hours daily.

B.  

Establish a recycling program and communicate results.

C.  

Ensure janitorial staff performs routine inspections.

D.  

Offer a physical fitness program.

Discussion 0
Questions 68

A facility manager is on a project team and needs a list of qualified potential contractors. What is the first document that the facility manager should send to the potential contractors?

Options:

A.  

Request for pricing information

B.  

Request for information

C.  

Request for proposal

D.  

Letter of intent

Discussion 0
Questions 69

A research lab is moving into a newly-leased facility. Their last move was three years ago. They most recently shared a building with other functions, and the facility manager needs to determine whether they have any special facility requirements. How can the facility manager best identify any special needs?

Options:

A.  

Ask the facility service management to identify the needs.

B.  

Study the requirements as stated for the previous move.

C.  

Meet with the research lab management.

D.  

Survey only management of the research lab.

Discussion 0
Questions 70

Recently, an organization has flattened its structure versus that of a typical pyramid structure. As part of the restructure, the existing office building will be renovated. What type of design elements should a facility manager consider in the renovation?

Options:

A.  

Offices for management, teaming areas, shorter workstation panels, and large conference rooms

B.  

Team areas, bigger workstations for files, offices for senior management, and fewer meeting rooms

C.  

Space for employee interaction, team areas, smaller workstations, and shorter panels

Discussion 0
Questions 71

What factors are included in the SMART approach to developing key performance indicators?

Options:

A.  

Systematic, measurable, achievable, reliable, time-bound.

B.  

Specific, measurable, achievable, rational, time-bound.

C.  

Specific, measurable, achievable, relevant, time-bound.

D.  

Systematic, measurable, achievable, related, time-bound.

Discussion 0
Questions 72

What mechanism should be used to evaluate the work of an outsourced property management contract?

Options:

A.  

Create a checklist in the scope of work.

B.  

Describe the expected performance of the contract.

C.  

Clearly identify Key Performance Indicators.

D.  

Research Best Practices for outsourcing.

Discussion 0
Questions 73

What advantages can you gain by capturing and applying lessons learned in a multi-phased project?

Options:

A.  

Documenting lessons learned provides a way to pass on and usefully apply knowledge gained in one project to other projects. This saves time and money by preventing mistakes, streamlining work processes, and freeing staff to deal with unique aspects of later phases.

B.  

Purchases made in earlier phases can be reused in later phases, saving money through efficient management of resources and negotiation of discounts with vendors as project managers learn to work with vendors.

C.  

Since every phase is different, the only advantage of moving solutions forward is to know what has already been tried as learned from a previous situation.

D.  

People learn what works and how to get along with their peers and leaders. As a result, teams can be organized so conflicts can be avoided since interpersonal relationships have already been tested.

Discussion 0
Questions 74

Who defines quality within a facility?

Options:

A.  

Facility manager

B.  

Service contract provider

C.  

Facility team

D.  

Customer

Discussion 0
Questions 75

A new hire has been provided with new uniforms and a $150 stipend for work boots. Within the first month, the employee gives a two-week notice. What actions should the manager take?

Options:

A.  

Ask in a thoughtful and respectable tone for the employee to reimburse the organization for the uniforms and work boots.

B.  

Absorb the loss of the material in the operating budget under uniform depreciation.

C.  

Refer to the employee handbook and follow organizational policy regarding uniform and work boot issuances to employees.

Discussion 0
Questions 76

Office standards have been revised to reduce the overall square footage. Certain levels of management will receive more space, but the majority will see a significant reduction. The facility manager is tasked with presenting the information to management. Which is the BEST form of communication to deliver the information?

Options:

A.  

A meeting with managers and executives.

B.  

A written statement issued from HR with joint signatures.

C.  

A meeting with executives.

D.  

An email addressed to all managers and executives.

Discussion 0
Questions 77

What is the primary leadership goal for a Facility Manager?

Options:

A.  

See the big picture

B.  

Help clients and customers succeed

C.  

Be the go-to person for guidance on FM issues

Discussion 0