An IT department needs to upgrade its hardware to run the new version of an established operating system. The cost of this required upgrade is $2 million. As an alternative, the IT director has suggested that the company should change to a completely different operating system. Although this will cost $6 million, the change will bring many other benefits, including cheaper maintenance costs and increased security. What is the avoided cost in his proposal?

An organization called Quality Signs' makes display signs for commercial customers. Which of the following are MOST likely to be the Actors in a CATWOE analysis?

In a business activity model, which of the following type of activities respond to deviations between actual and planned performance?

A business analyst has identified that one of the use cases on a use case diagram contains a large amount of optional processing. This optional processing is so large that he has decided to remove it to a separate use case which can be called by the original use case if required. How should the original use case be linked to the new use case?

Which of the following would you describe about each stakeholder?

Which of the following only includes explicit corporate knowledge?

Which of the following statements about change and change management is correct?

Style guides, manuals and job descriptions are examples of what type of knowledge?

An analyst has asked a user to describe each step in a task as they perform it. Which of the following investigation techniques is the analyst using?

Business rules define how actions are to be performed. Under which of the following headings are

business rules considered?

One of the stages of the Business Activity Process Model is 'Consider the perspectives'. Which of the following would be particularly relevant in this stage?

As part of an investigation a Business Analyst has devised a form for users of an existing system to use to keep track of the tasks they undertake during their working day. Which of the following describes this investigation technique?

Which of the following are steps in the Isaksen and Treffinger's creative problem solving model?

a. Mess Finding.

b. Data Modelling.

c. Process Finding.

d. Problem Finding.

e. Solution Finding.

Every night, at midnight, a system automatically raises invoices for customers that have placed orders that day. The invoice is sent electronically by email to customers. What is the event that triggers the production of invoices?

A use case Place Order must always invoke a related use case Check Credit. How is the association between the two use cases shown?

An airline wishes to assess the punctuality of its flights. What type of business activity would do this?

Which category of activities should be identified first when developing a 'Business Activity Model' (BAM)?

The table below shows the costs and savings associated with a project. In which of the following years does the project break even?

Which of the following represents the total cash flows of an investment, over a period of time, adjusted to reflect the time value of money?

As part of an investigation, a business analyst has asked a business user to keep track of the actual tasks they carry out over a period of time. What is this investigation technique called?

What is stage 0 (zero) of the concerns-based adoption model?

When undertaking business system modelling how many Business Activity Models' (BAM's) are initially produced?

What is the business analyst doing when he or she compares the BAM with the current business situation?

Which of the following statements is TRUE?