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Certified Application Developer - ServiceNow Question and Answers

Certified Application Developer - ServiceNow

Last Update Jan 28, 2026
Total Questions : 285

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Questions 1

(Deleting a field from a table caused the field to be removed from multiple tables. What type of field was deleted?)

Options:

A.  

Reference field

B.  

Custom field

C.  

Inherited field

D.  

Base system field

Discussion 0
Questions 2

While on an Incident record, how would you add a Tag for "Special Handling" to the record?

Options:

A.  

Click on the More options (...) icon, click Add Tag, type Special Handling, press enter

B.  

On the Tag field, select Special Handling from the choice list

C.  

On the Special Handling field check the box

D.  

Click on the Context menu, select Add Tact, type Special Handling. press enter

Discussion 0
Questions 3

Which tables are available by default in a ServiceNow instance?

Choose 3 answers

Options:

A.  

Task

B.  

Item

C.  

User

D.  

Incident

E.  

Issue

F.  

Project

Discussion 0
Questions 4

When creating an application through the Guided Application Creator, what are the options for creating a table?

Choose 3 answers

Options:

A.  

Extend a table

B.  

Link to external tables

C.  

Upload a spreadsheet

D.  

Create a table from a template

E.  

Use APIs

F.  

Run import jobs

G.  

Create a table from scratch

Discussion 0
Questions 5

How can an application link to a repository behind a firewall?

Options:

A.  

This option is not supported.

B.  

Link an application to source control through a MID Server.

C.  

Link an application to source control through an access token.

D.  

Link an application to source control with multi-factor authentication.

Discussion 0
Questions 6

In a Business Rule, which one of the following returns the sys_id of the currently logged in user?

Options:

A.  

g_form getUserID()

B.  

g_form getUserSysy

C.  

gs.getUserSysID()

D.  

gs.getUserID()

Discussion 0
Questions 7

As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?

Options:

A.  

Knowledge

B.  

SharePoml

C.  

Stack Overflow

D.  

ServiceNow Wiki

E.  

Knowledge NoW

Discussion 0
Questions 8

In a privately-scoped application, which methods are used for logging messages in server-side scripts?

Choose 2 answers

Options:

A.  

gs.debug()

B.  

gs.logError()

C.  

gs.error()

D.  

gs.warn()

E.  

gs.log()

Discussion 0
Questions 9

Which one of the following is part of the client-side scripting API?

Options:

A.  

workflow.scratchpad

B.  

GlideUser object (g_user)

C.  

current and previous objects

D.  

GlideSystem object (gs)

Discussion 0
Questions 10

What contains the configuration changes made in an instance (i.e. changes in a form) and helps to implement the changes from the Dev environment to another environment?

Options:

A.  

Import sets

B.  

Update sets

C.  

Transform maps

D.  

System dictionaries

Discussion 0
Questions 11

(Which permissions can Administrators give to Delegated Developers? Choose 2 options.)

Options:

A.  

Develop or deploy Global Applications

B.  

Define a coalesce field during a table import

C.  

Set up Access Controls (ACLs) for the application tables

D.  

Delete a scoped application

Discussion 0
Questions 12

Which class is NOT part of the Client side scoped APIs?

Options:

A.  

GuideDialogWindow

B.  

GuideAjex

C.  

GuideRecord

D.  

GuideForm

Discussion 0
Questions 13

What is the Event Registry?

Options:

A.  

A table containing a record for every Event known to the ServiceNow system which allows ServiceNow to react when Events are generated

B.  

The Event Log which lists all Events that have been generated

C.  

A Workflow which is launched every time an Event is generated; used to debug Events

D.  

The method used in server-side scripts to generate Events and pass parameters

Discussion 0
Questions 14

Can inherited fields be deleted from a table?

Options:

A.  

No, inherited fields cannot be deleted from a child table

B.  

Yes, but only if they are text fields

C.  

Yes, select the red X in the left-most column in the table definition

D.  

Yes, but only if there has never been any saved field data

Discussion 0
Questions 15

What is the ServiceNow store?

Options:

A.  

The source for ServiceNow Community created developer content

B.  

Marketplace for free and paid certified ServiceNow applications and integrations

C.  

Downloadable content ServiceNow script archive

D.  

Alternate name for the ServiceNow Developer Share site

Discussion 0
Questions 16

What intuitive development interface guides users through the initial application development process?

Options:

A.  

ServiceNow Studio

B.  

Guided Application Creator

C.  

Flow Designer

D.  

Guided Tour Designer

Discussion 0
Questions 17

What are advantages of using Flow Designer? Choose 3 answers

Options:

A.  

Smooth integration with 3rd party systems

B.  

Less manual scripting

C.  

Reduces technical debt

D.  

Supports advanced developers

E.  

Enables complicated scripting

Discussion 0
Questions 18

Which one of the following is NOT an example of when an application might use a Scheduled Script Execution (Scheduled Job)?

Options:

A.  

The application needs to send weekly email reminders to requestors for all records on a table

B.  

The application needs to run a clean up script on the last day of every month

C.  

The application needs to query the database every day to look for unassigned records

D.  

The application needs to run a client-side script at the same time every day

Discussion 0
Questions 19

How would you describe the relationship between the Incident and Task table? I Incident table is extended from Task table

Options:

A.  

Incident table has a one to many relationship with the Task table

B.  

Incident table has a many to many relationship with the Task table

C.  

Incident table is related to the Task table via the INC number

D.  

Incident table is a database view of the Task table

Discussion 0
Questions 20

Which one of the following is the correct Link Type to select when creating a module that opens the Record Producer for a user rather than the ServiceNow form?

Options:

A.  

HTML (from Arguments)

B.  

URL (from Arguments)

C.  

Content Page

D.  

Script (from Arguments)

Discussion 0
Questions 21

(What is the order of evaluation for elements in Access Control Lists?)

Options:

A.  

Roles → Conditions → Script

B.  

Conditions → Script → Roles

C.  

Script → Conditions → Roles

D.  

Conditions → Roles → Script

Discussion 0
Questions 22

Which of the following statements does NOT apply when extending an existing table?

Options:

A.  

The parent table’s Access Controls are evaluated when determining access to the new table’s records and fields

B.  

The new table inherits the functionality built into the parent table

C.  

The new table inherits all of the fields from the parent table

D.  

You must script and configure all required behaviors

Discussion 0
Questions 23

What does the "Enforcing" option in Runtime Access Tracking settings do?

Options:

A.  

Logs and authorizes all access requests to cross-scope resources automatically

B.  

Logs access requests to cross scope resources and requires an administrator to authorize each request

C.  

Authorizes all access requests to cross-scope resources without logging them

D.  

Blocks all access requests to cross-scope resources

Discussion 0
Questions 24

Which framework can automatically populate values for the Priority and Category fields based on the Short description field value?

Options:

A.  

Action

B.  

Assignment Rule

C.  

Predictive Intelligence

D.  

CSDM

E.  

Ul Policy

Discussion 0
Questions 25

Which of the following is a good practice for adding instructions to a form?

Options:

A.  

Annotations

B.  

Related links to wiki pages

C.  

A context Menu UI Action

D.  

A population read-only field

Discussion 0
Questions 26

Which methods can be used to install an application on a ServiceNow instance?

Choose 3 answers

Options:

A.  

Import an application from an XML file

B.  

Use the 'Install' button on the application record

C.  

Install from the Google Play Store

D.  

Download from Stack Overflow

E.  

Install an application from the Application Repository

F.  

Download and install a third-party application from the ServiceNow Store

Discussion 0
Questions 27

Which script types execute on the server? (Choose three.)

Options:

A.  

Business Rule

B.  

Client Scripts

C.  

UI Policies

D.  

Script Actions

E.  

Scheduled Jobs

Discussion 0
Questions 28

What are three ServiceNow table creation methods? (Choose three.)

Options:

A.  

Using legacy Workflows

B.  

Upload and turn a spreadsheet into a custom table

C.  

Using Flow Designer

D.  

Use the Now Experience Table Creator

E.  

Extend a table

F.  

Create a custom table

Discussion 0
Questions 29

For your implementation the following tables are extended from each other:

• Incident table is extended from Task table

• Super Incident table is extended from Incident table

In this situation, which table(s) are Parent. Child and Base tables?

Choose 5 answers

Options:

A.  

Incident table is a Child table

B.  

Incident table is a Parent table

C.  

Task table is a Child table

D.  

Super Incident table is a Child table

E.  

Super Incident table is a Parent table

F.  

Task table is a Base table

G.  

Task table is a Parent table

Discussion 0
Questions 30

Which one of the following is true about client-side scripted security?

Options:

A.  

Client-side scripts have access to both the GlideSystem (gs) and GlideUser (g_user) methods

B.  

Client-side scripts have access to the GlideUser (g_user) methods

C.  

Client-side scripts have no access to user methods

D.  

Client-side scripts have access to the GlideSystem (gs) user methods

Discussion 0
Questions 31

On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?

Options:

A.  

Before, After Async, Display

B.  

Insert, Update, Delete, Query

C.  

Before, Synchronous, Scheduled Job, View

D.  

Prior to, Synchronous on Update

Discussion 0
Questions 32

What are examples of Ul Actions relating to forms?

Choose 3 answers

Options:

A.  

Form Buttons

B.  

Form Context Menu

C.  

Form Columns

D.  

Form View

E.  

Form Links

Discussion 0
Questions 33

Which role(s) are required to impersonate a user?

Choose 2 answers

Options:

A.  

security_admin

B.  

sys_admin

C.  

admin

D.  

sys_user

E.  

impersonator

Discussion 0
Questions 34

You have heard about a new application released by ServiceNow. You want to try it out, to see if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands-on experience with the new application?

Options:

A.  

install the application plugin on your personal dev instance.

B.  

Install the application plugin. on your company's production instance

C.  

Search the wiki for the sales demo request form

D.  

Check the latest release notes at docs servicenow.com

Discussion 0
Questions 35

Which of the following statements is true about Guided Application Creator?

Options:

A.  

The global scope option is turned on by default

B.  

A scope application user role is automatically created

C.  

Default access controls are automatically created

D.  

The welcome screen appears every time a new application is created

Discussion 0
Questions 36

How does ServiceNow match inbound email to existing records?

Options:

A.  

Watermark

B.  

Record link

C.  

Subject line

D.  

sys_id

Discussion 0
Questions 37

When creating an application through the Guided Application Creator, which of the following is a user experience option?

Options:

A.  

Portal

B.  

Mobile

C.  

Self-service

D.  

Workspace

Discussion 0
Questions 38

(Which default method prints a message with a blue background at the top of the current form?)

Options:

A.  

g_form.addInfoMsg()

B.  

g_form.showFieldMessage()

C.  

g_form.showFieldMsg()

D.  

g_form.addInfoMessage()

Discussion 0
Questions 39

When a ServiceNow instance requests information from a web service, ServiceNow is the web service:

Options:

A.  

Publisher

B.  

Specialist

C.  

Provider

D.  

Consumer

Discussion 0
Questions 40

Which of the following objects does a Display Business Rule NOT have access to?

Options:

A.  

previous

B.  

GlideSystem

C.  

g_scratchpad

D.  

current

Discussion 0
Questions 41

Which one of the following objects CANNOT be used in a Script Action script?

Options:

A.  

previous

B.  

GlideRecord

C.  

event

D.  

current

Discussion 0
Questions 42

There is a basic strategy when creating a Utils Script Include. Identify the step that does not belong.

Options:

A.  

Identify the table

B.  

Script the function(s)

C.  

Create a class

D.  

Create a prototype object from the new class

Discussion 0
Questions 43

What is the REST API Explorer used to do?

Options:

A.  

Practice using REST to interact with public data providers

B.  

Find resources on the web for learning about REST

C.  

Convert SOAP Message functions to REST methods

D.  

Create sample code for sending REST requests to ServiceNow

Discussion 0
Questions 44

Identify the incorrect statement about Delegated Development in ServiceNow.

Options:

A.  

Administrators can grant non-admin users the ability to develop global applications.

B.  

Administrators can specify which application file types the developer can access.

C.  

Administrators can grant the developer access to script fields.

D.  

Administrators can grant the developer access to security records.

Discussion 0
Questions 45

What is the Endpoint when configuring a REST Message?

Options:

A.  

The URI of the data to be accessed, queried, or modified

B.  

The provider response indicates there is no data to send back

C.  

The URI of the Webserver

D.  

The command to the REST script to stop execution

Discussion 0
Questions 46

As administrator, what must you do to access features of High Security Settings?

Options:

A.  

Add security_admin role to your user account

B.  

Use System Administration > Elevate Roles module

C.  

Select Elevate Roles

D.  

Impersonate Security Admin

Discussion 0
Questions 47

How must Application Access be configured to prevent all other private application scopes from creating configuration records on an application’s data tables?

Options:

A.  

You must create Access Controls to prevent all other application scopes from creating configuration records on an application’s data tables rather than using Application Access

B.  

Set the Accessible from field value to All application scopes and de-select the Can create option

C.  

Set the Accessible from field value to This application scope only and de-select the Allow access to this table via web services option

D.  

Set the Accessible from field value to This application scope only

Discussion 0
Questions 48

If the Create module field is selected when creating a table, what is the new module’s default behavior?

Options:

A.  

Open an empty form so new records can be created

B.  

Open a link to a wiki article with instructions on how to customize the behavior of the new module

C.  

Display an empty homepage for the application

D.  

Display a list of all records from the table

Discussion 0
Questions 49

What is a Module?

Options:

A.  

The functionality within an application menu such as opening a page in the content frame or a separate tab or window

B.  

A group of menus, or pages, providing related information and functionality to end-users

C.  

A way of helping users quickly access information and services by filtering the items in the Application Navigator

D.  

A web-based way of providing software to end-users

Discussion 0
Questions 50

If you create a SOAP Message, what syntax indicates a variable to pass when the function is called?

Options:

A.  

current.variable_name

B.  

S{variable_name}

C.  

< variable_name >

D.  

< variable_name >.do?WSDL

Discussion 0
Questions 51

Exportitem table is extended from Item table with the additional column of ItemCountry added. The Item table contains the columns ItemName and ItemQty.

Which fields are available in the Exportitem table?

Options:

A.  

ItemCountry, Number

B.  

Only ItemName, ItemQty

C.  

ItemName, ItemQty, and ItemCountry

D.  

Only ItemCountry

Discussion 0
Questions 52

Which one of the following is the baseline behavior of a table in a privately-scoped application?

Options:

A.  

The table and its data are not accessible using web services

B.  

Any Business Rule can read, write, delete, and update from the table

C.  

Only artifacts in the table’s application can read from the table

D.  

All application scopes can read from the table

Discussion 0
Questions 53

How does ServiceNow match inbound email to an existing record? (Choose 2 answers)

Options:

A.  

Sys_id

B.  

Record link

C.  

Watermark

D.  

Subject line with record number

Discussion 0
Questions 54

What is the best practice related to using the Default Update Set for moving customizations between instances?

Options:

A.  

Submit Default update set to application repository

B.  

You should not use the Default Update sets for moving between instances

C.  

Keep Default update set to maximum of 20 records, for troubleshooting purposes

D.  

Merge Default update sets before moving between instances

Discussion 0
Questions 55

What is a 'workflow context'?

Options:

A.  

The business reason or process for which a workflow is designed

B.  

A checked-out workflow that is being edited

C.  

It is generated from a workflow version, executes activities, and follows transitions

D.  

The table for which a workflow is defined, plus any conditions such as 'Active is true'

Discussion 0
Questions 56

Access Control debug information identification whether each element of an Access Control granted of denied access. The elements of an Access Control evaluated?

Options:

A.  

Conditions, Script, Roles

B.  

Script, Conditions, Roles

C.  

Conditions, Roles, Script

D.  

Roles, Conditions, Script

Discussion 0
Questions 57

The customer has asked that you change the default layout of the Task list. They would like these columns, in this order:

• Number

• Task Type

• Parent

• Short Description

• Assignment Group

• Assignee

• Updated

After navigating to the list, where would you click, to meet this requirement?

Options:

A.  

Right click List Gear icon > Configure > Columns

B.  

Click List Context Menu > Configure > Columns

C.  

Right click on any column header Context Menu > Configure > List Layout

D.  

Click List Context Menu > Personalize List

Discussion 0
Questions 58

On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?

Options:

A.  

Can Contribute

B.  

Cannot Author

C.  

Can Write

D.  

Can Read

E.  

Can Author

Discussion 0
Questions 59

To see what scripts, reports, and other application artifacts will be in a published application:

Options:

A.  

Enter the name of the Application in the Global search field

B.  

Open the list of Update Sets for the instance

C.  

Examine the Application Files Related List in the application to be published

D.  

Open the artifact records individually to verify the value in the Application field

Discussion 0
Questions 60

Which statement correctly describes the differences between a Client Script and a Business Rule?

Options:

A.  

A Client Scrip! executes on the client and a Business Rule executes on the server

B.  

A Client Script executes before a record is loaded and a Business Rule executes after a record is updated

C.  

A Client Script executes on the server and a Business Rule executes on the client

D.  

A Client Script executes before a record is loaded and a Business Rule executes after a record is loaded

Discussion 0
Questions 61

When designing and creating a form, what do you create to organize fields on a form?

Options:

A.  

Related lists

B.  

Tabs

C.  

Sections

D.  

Buttons

Discussion 0
Questions 62

Which source control operation is available from BOTH Studio and the Git Repository?

Options:

A.  

Create Branch

B.  

Apply Remote Changes

C.  

Stash Local Changes

D.  

Edit Repository Configurations

Discussion 0
Questions 63

(What is the primary purpose of an application scope?)

Options:

A.  

To manage the data storage and backup for applications

B.  

To define the boundary that isolates an application's resources from others

C.  

To allow one application to automatically update another's resources without restrictions

D.  

To control the user interface design for an application

Discussion 0
Questions 64

What occurs when an existing table is extended in ServiceNow?

Options:

A.  

The new table inherits the functionality built into the parent table.

B.  

The new table does not inherit any of the fields from the parent table.

C.  

You must script and configure all required behaviors.

D.  

The table's Access Controls are ignored when determining access to the new table's records and fields.

Discussion 0
Questions 65

Which one of the following is the fastest way to create and configure a Record Producer?

Options:

A.  

Create a Catalog Category, open the category, and select the Add New Record Producer button

B.  

Use the Record Producer module then add and configure all variables manually

C.  

Open the table in the Table records and select the Add to Service Catalog Related Link

D.  

Open the table’s form, right-click on the form header, and select the Create Record Producer menu item

Discussion 0
Questions 66

Which of the following is true about deleting fields from a table?

Options:

A.  

Any field on a table can be deleted

B.  

User-defined non-inherited fields can be detected

C.  

Inherited fields can be detected

D.  

Table records are deleted when a field is detected

Discussion 0
Questions 67

Why create Applications in ServiceNow?

A) To replace outdated inadequate custom business applications and processes

B) To extend service delivery and management to all enterprise departments

C) To allow users full access to all ServiceNow tables, records and fields

D) To extend the value of ServiceNow

Options:

A.  

a b and c

B.  

a b c and d

C.  

b c and d

D.  

a b and d

Discussion 0
Questions 68

When building an extended table from a base table, which fields do you need to create?

Choose 2 answers

Options:

A.  

The reference fields for the base table.

B.  

The fields that are not in the base table

C.  

The mandatory fields for the base table

D.  

The fields that are specific to the extended table

Discussion 0
Questions 69

How is access to Application Menus and Modules controlled?

Options:

A.  

Access Controls

B.  

Application Rules

C.  

Client Scripts

D.  

Roles

Discussion 0
Questions 70

What occurs when an existing table is extended in ServiceNow?

Options:

A.  

The new table inherits the functionality built into the parent table

B.  

The parent table's Access Controls are ignored when determining access to the new table's records and fields

C.  

The new table does not inherit any of the fields from the parent table

D.  

You must script and configure all required behaviors

Discussion 0
Questions 71

(Where can a developer find business logic for recurring checks to identify unassigned task records? Choose 2 options.)

Options:

A.  

Scheduled Flows

B.  

Discovery Schedules

C.  

Scheduled Script Execution

D.  

System Schedules

Discussion 0
Questions 72

Which one of the following is the correct Link Type to select when creating a module that opens the Record Producer UI for a user rather than the ServiceNow form UI?

Options:

A.  

URL (from Arguments:)

B.  

HTML (from Arguments:)

C.  

Script (from Arguments:)

D.  

Content Page

Discussion 0
Questions 73

You are developing the MyApp application that has a table, Table A. When the MyApp application is installed on another instance, you want Table A's records to be installed as part of the application. Table A's records will be installed when:

Options:

A.  

Table A is active and extends the Task table.

B.  

Table A has an automatic number counter for new records and the table property "Include data" is set to true.

C.  

Table A's records are added to the application record using the "Create Application Files" feature.

D.  

Table A is not included in the System Clone > Exclude Tables list.

Discussion 0
Questions 74

An administrator creates "customer_table_adminH and "customer_table_user" roles for the newly created "Customer Table". Which ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles?

Options:

A.  

customer all

B.  

customer.field

C.  

customer.*

D.  

customer.none

Discussion 0
Questions 75

Which of the following objects does a Before Business Rule have access to in a script?

Options:

A.  

current

B.  

previous

C.  

GlideRecord

D.  

All of the above

Discussion 0
Questions 76

Which of the following methods is NOT part of the ServiceNow REST API?

Options:

A.  

COPY

B.  

POST

C.  

GET

D.  

DELETE

Discussion 0
Questions 77

(An application developer needs to ensure that no other private application scopes can create records on the application's data tables. How is Application Access configured to achieve this?)

Options:

A.  

Set the Accessible from field value to This application scope only

B.  

Set the Accessible from field value to All application scopes and de-select the Can create option

C.  

Create Access Controls to prevent all other application scopes from creating records on the application’s data tables rather than using Application Access

D.  

Set the Accessible from field value to This application scope only and de-select the Allow access to this table via web services option

Discussion 0
Questions 78

Is it possible to change an application's scope?

Options:

A.  

Yes, but only from global scope to private scope

B.  

Yes it's possible.

C.  

No, it's not possible.

D.  

Yes. but only from private scope to global scope

Discussion 0
Questions 79

Which path would you take to access the table configuration page from a form?

Options:

A.  

The Form Context menu > Configure > Dictionary

B.  

The Form Context menu > View > Table

C.  

The Form Context menu > Configure > Table

D.  

The Form Context menu > View > Show Table

Discussion 0
Questions 80

When selecting the Target table for an import which tables can you select?

Choose 3 answers

Options:

A.  

Tables outside of ServiceNow

B.  

Related tables, using Dot Walk

C.  

Tables which allow write access to other applications

D.  

Tables within the global scope

E.  

Tables within the existing application scope

Discussion 0
Questions 81

Which ATF Test step allows you to create a user with specified roles and groups for the test?

Options:

A.  

Create a user

B.  

Create a role

C.  

Create a group

D.  

Impersonation

Discussion 0
Questions 82

Which one of the following database operations cannot be controlled with Application Access?

Options:

A.  

Update

B.  

Delete

C.  

Create

D.  

Query

Discussion 0
Questions 83

Which of the following statements must evaluate to true for a user to pass an Access Control?

Choose 3 answers

Options:

A.  

Other matching Access Controls for the records evaluate to true.

B.  

Conditions configured in the Access Control must evaluate to true.

C.  

The user must be granted access through a business rule.

D.  

The user has one of the roles specified in the Required roles related list.

E.  

Scripts configured in the Access Control must evaluate to true.

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Questions 84

(Who can view a module when its Roles field is empty?)

Options:

A.  

Users with the snc_internal role

B.  

Users with no attached roles on the user record

C.  

Users with roles that grant access to the application menu

D.  

All users

Discussion 0
Questions 85

Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?

Options:

A.  

Select Data Source, Schedule Transform

B.  

Load Data, Create Transform Map, Run Transform Most Voted

C.  

Define Data Source, Select Transform Map, Run Transform

D.  

Select Import Set, Select Transform Map, Run Transform

Discussion 0