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SAP Certified Application Associate - SAP S/4HANA Cloud public edition - Service Question and Answers

SAP Certified Application Associate - SAP S/4HANA Cloud public edition - Service

Last Update May 2, 2024
Total Questions : 80

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Questions 1

What are some of the key features available within SAP S/4HANA Cloud – Service?

Note: There are 2 correct answers to this question.

Options:

A.  

You can create service orders for technical objects physically located at a customer.

B.  

You can create service contracts for business partners with the role Vendor.

C.  

You can create service contracts for business partners with the role Customer.

D.  

You can create service notifications and service orders for technical objects within your own organizational structure.

Discussion 0
Questions 2

A service order or confirmation document is released for billing.

What kind of document does the system automatically create?

Options:

A.  

An accounting document (universal journal entry)

B.  

A billing document request (BDR)

C.  

A billing plan

D.  

A billing document

Discussion 0
Questions 3

What are prerequisites to be able to perform partial billing for a normal service bundle in a Time & Material service order?

Note: There are 2 correct answers to this question.

Options:

A.  

The main item of the service bundle in the Time & Material service order requires either status Released or status Completed before the service bundle can be billed.

B.  

The main item of the service bundle in the Time & Material service order requires status Completed before a completed sub-item can be billed.

C.  

The sub-items of the service bundle in the Time & Material service order require status Completed before the service bundle can be billed.

D.  

The sub-items of the service bundle in the Time & Material service order require status Released before they can be billed.

Discussion 0
Questions 4

When are actual costs posted onto a service order?

Note: There are 2 correct answers to this question.

Options:

A.  

When an expense amount is entered during the confirmation step

B.  

When the billing document for the service order is created

C.  

As soon as the service order items are all released

D.  

When time is posted onto a service order using a time sheet

Discussion 0
Questions 5

Which of the following security measures is the customer responsible for?

Options:

A.  

Deactivation of SAP administrative users

B.  

Change logging through audit trails

C.  

API management

D.  

Application-level user management

Discussion 0
Questions 6

When using advanced variant configuration for a service contract, where do you maintain the actual configuration required?

Options:

A.  

In the service contract on header level.

B.  

In the billing document request.

C.  

In the service order created with reference to the service contract.

D.  

In the service contract on item level.

Discussion 0
Questions 7

You are working in an SAP S/4HANA Cloud system where scope item In-House Repair (3XK) has been activated.

What is the purpose of using the Perform Prechecks app?

Options:

A.  

Before starting the actual repair process, you can perform a predefined set of preliminary work steps like disassembly.

B.  

Before starting the actual repair process, you can check whether enough capacity is available to start the repair process.

C.  

You can check whether all customer-related prerequisites for a repair process have been fulfilled like the existence of a (repair) contract.

D.  

You can decide for each repair object whether it needs repairing or should be sent back to the customer.

Discussion 0
Questions 8

Which of the following changes would prevent SAP from running automated business process tests on your behalf?

Note: There are 2 correct answers to this question.

Options:

A.  

SAP-made changes to the standard test process

B.  

Changes to the data input requirements (custom data fields)

C.  

Changes to the SAP S/4HANA Cloud release (upgrade)

D.  

Configuration changes that impact the process flow

Discussion 0
Questions 9

You need to procure a spare part from an external party.

When does the SAP S/4HANA Cloud system generate a purchase requisition for the spare part?

Options:

A.  

A purchase requisition is generated automatically once the service order line item for the spare part is output and sent to the supplier.

B.  

A purchase requisition is generated automatically once the service order line item for the spare part is released and saved.

C.  

A purchase requisition is generated automatically once a service contract item has been created for the spare part.

D.  

A purchase requisition can only be generated automatically using a material requirements planning (MRP) run.

Discussion 0
Questions 10

What can you configure for credit memo requests in SAP S/4HANA Cloud – Service?

Options:

A.  

Discount threshold values

B.  

Statuses

C.  

Document types

D.  

Approval reasons

Discussion 0
Questions 11

What are customers able to scope in SAP S/4HANA Cloud with SAP Central Business Configuration?

Note: There are 2 correct answers to this question.

Options:

A.  

Countries where business processes will run

B.  

Scope extensions

C.  

Public sector processes

D.  

Pre-defined scenario bundles

Discussion 0
Questions 12

Where do you specify the data retention period in the SAP S/4HANA Migration Cockpit?

Options:

A.  

In the migration object template

B.  

In the migration project settings

C.  

In the migration object

D.  

In the staging tables

Discussion 0
Questions 13

How can you migrate data to SAP S/4HANA Cloud?

Note: There are 2 correct answers to this question.

Options:

A.  

RFC calls

B.  

File templates

C.  

Core Data Services

D.  

Staging database

Discussion 0
Questions 14

Where can you find the additional configuration steps that are required to be able to test and work with scope item Service Contract Management with Advanced Variant Configuration (6GU)?

Options:

A.  

In the process flow diagram for scope item Service Contract Management with Advanced Variant Configuration (6GU).

B.  

In the self-service configuration user interface (SSCUI) for scope item Service Contract Management with Advanced Variant Configuration (6GU).

C.  

In the set-up instructions for scope item Service Contract Management with Advanced Variant Configuration (6GU).

D.  

In the test script for scope item Service Contract Management with Advanced Variant Configuration (6GU).

Discussion 0
Questions 15

Which activities can you complete in the Maintain Business Roles SAP Fiori app?

Note: There are 2 correct answers to this question.

Options:

A.  

Assign PFCG profiles to a business role

B.  

Maintain catalog roles

C.  

Maintain restrictions

D.  

Assign business catalogs to a business role

Discussion 0
Questions 16

What other scope items need to be activated in order to be able to set-up and use scope item Intercompany Billing for Service Documents (53Y)?

Note: There are 2 correct answers to this question.

Options:

A.  

Service Order Management and Monitoring (3D2)

B.  

Intercompany Billing for Cross-Company Cost Accounting Postings (4AN)

C.  

Procurement for Service Management (3NI)

D.  

Service Contract Management (3MO)

Discussion 0
Questions 17

What are some of the goals that scope item Service Monitoring and Analytics (43B) aims to achieve?

Note: There are 2 correct answers to this question.

Options:

A.  

Helping to achieve on-time service delivery by monitoring service notifications for completeness

B.  

Checking the fulfillment rate of service contracts across different dimensions by checking the released quantities

C.  

Helping to achieve on-time service delivery by monitoring service orders for completeness

D.  

Comparing and analyzing service orders across different dimensions to be able to act when needed

Discussion 0
Questions 18

How does an implementation consultant support customer experts during Fit-to-Standard workshops?

Note: There are 2 correct answers to this question.

Options:

A.  

Demonstrate SAP Best Practices in the Starter system.

B.  

Conduct end-user training on active scope items.

C.  

Highlight areas that require configuration or extensibility decisions.

D.  

Determine set up instructions for customer-driven integrations.

Discussion 0
Questions 19

The scope item Service Order Processing with SAP Field Service Management (49X) has been activated in your SAP S/4HANA Cloud system. A service technician enters hours spent on an activity using SAP Field Service Management and the manager approves.

What document is automatically created in the SAP S/4HANA Cloud system?

Options:

A.  

A service notification

B.  

A billing document request (BDR)

C.  

A service order

D.  

A service confirmation

Discussion 0
Questions 20

What are the available methods through which you can fill staging tables in the SAP HANA database of the target system?

Note: There are 3 correct answers to this question.

Options:

A.  

SAP HANA Smart Data Integration (SDI)

B.  

SAP SQL Anywhere

C.  

XML templates

D.  

SAP Smart Data Access

E.  

Customer's ETL tools

Discussion 0
Questions 21

Based on the SAP Activate methodology, which activities must you perform in the Explore phase?

Note: There are 2 correct answers to this question.

Options:

A.  

Use the Quality system to demonstrate SAP Best Practice processes.

B.  

Conduct the Fit-to-Standard analysis to gather configuration values.

C.  

Define the organizational structure and chart of accounts.

D.  

Conduct the Digital Discovery Assessment to identify extension requirements.

Discussion 0
Questions 22

What are examples of scope items that allow for the use of configurable service products in service documents?

Options:

A.  

Service Order Management and Monitoring (3D2)

B.  

Service Contract Management with Advanced Variant Configuration (6GU)

C.  

Service Contract Management (3MO)

D.  

Service Order Management with Advanced Variant Configuration (6GS)

Discussion 0
Questions 23

In the Organizational Structure app in SAP Central Business Configuration, which of the following entities can be added under the Company root node?

Note: There are 2 correct answers to this question.

Options:

A.  

Sales Organization

B.  

Division

C.  

Purchasing Organization

D.  

Plant

Discussion 0
Questions 24

A service quotation containing multiple items has been created and sent to a customer. However, this customer wants to order only one specific service item of the service quotation and reject the rest.

How do you proceed to store this information in the system?

Options:

A.  

You start by rejecting the complete service quotation. You then create a new one with only the service item in it that the customer would like to order.

B.  

You use the partial acceptance feature of the service quotation and accept one item. You then reject all remaining items of the service quotation.

C.  

You only convert the service item into a service order that the customer wants. This automatically rejects all other items in the service quotation.

D.  

You edit the service quotation and remove all items from it that the customer rejected. You then proceed to convert the remaining item into a service order.

Discussion 0