SAP Certified Application Associate - SAP Service Cloud Version 2
Last Update Apr 5, 2024
Total Questions : 80
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Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
You are setting up an organizational structure for a new implementation. Which of the following is
possible while performing this task?
WWhich of the following are mandatory to maintain when you want to create a new business user?
Note: There are 2 correct answers to this question.
Which capability ensures service agents send e-mail responses with the correct corporate branding?
Which of the following parameters can be maintained by the administrator when configuring a new
e-mail channel? Note: There are 3 correct answers to this question.
Which elements are used to calculate the due dates defined in Service Level Agreements? Note:
There are 2 correct answers to this question.
You are configuring SAP Service Cloud Version 2 to automatically assign employees to a case. Which
feature can help with this?
Which actions are prerequisites to utilize registered products? Note: There are 2 correct answers to
this question.
Which of the following objects can be displayed in the Entities facet of the Customer Hub screen?
Note: There are 2 correct answers to this question.
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud
Version 2?
You have created and activated a new case type, but you forgot to assign a service catalog to it. How
can you assign a service catalog to your new case type?
Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop?
Note: There are 3 correct answers to this question.
Which configuration can you use to trigger a warning message based on custom logic?
What options are available to automatically assign an employee or team to a case? Note: There are 2
correct answers to this question.
Which of the following are mandatory attributes when creating a case? Note: There are 2 correct
answers to this question.
Which objects can you assign when you create a user? Note: There are 2 correct answers to this
question.
Which objects are needed to create a registered product? Note: There are 2 correct answers to this
question.
You want to assign employees to multiple organizational units. Which action needs to be performed
to achieve this?
You are rolling out SAP Service Cloud Version 2 to multiple countries. Which of the following must be
completed for each different country? Note: There are 2 correct answers to this question.
Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to
this question.
Which of the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA?
Note: There are 2 correct answers to this question.