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SAP Certified Associate - Integration Consultant - SAP Sales and Service Cloud Question and Answers

SAP Certified Associate - Integration Consultant - SAP Sales and Service Cloud

Last Update Sep 13, 2025
Total Questions : 80

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Questions 1

Which transaction codes do you use to register and activate the IDoc service on SAP ERP?

Options:

A.  

SICF and RBDMIDOC, respectively

B.  

IDoc and RBDMIDOC, respectively

C.  

SRTIDOC and SICF, respectively

D.  

SICF and IDoc, respectively

Discussion 0
Questions 2

What can be a reason for an HTTP 401 error in the SAP Cloud Integration message monitoring?

Options:

A.  

The server certificate is not uploaded in the certificate list

B.  

The external URL configured in the integration flow is incorrect

C.  

The client certificate or user password credentials are missing or are incorrect

D.  

The service endpoint does not exist.

Discussion 0
Questions 3

Which of the following are prerequisites for using the standard integration content to integrate SAP Sales and Service Cloud with SAP ERP?Note: There are 2 correct answer to this question.

Options:

A.  

SAP ERP 6.0 EHP O SP15

B.  

Requesting a productive system

C.  

SAP middleware

D.  

Setting a restore point

Discussion 0
Questions 4

What do you have to consider when choosing an authentication method?Note: There are 3 correct answer to this question.

Options:

A.  

Basic authentication (username/password) is more secure than certificate based authentication (client certificates)

B.  

Client certificates require less maintenance effort because they never expire

C.  

Certificate based authentication (client certificates) is more secure than basic authentication (username/password)

D.  

Passwords should be changed after a certain period of time

E.  

Client certificates have dependencies based on the certificate chain.

Discussion 0
Questions 5

When you enable the replication of sales orders, which scoping option needs to be activated?

Options:

A.  

Integration of Master Data

B.  

Integration with SAP Cloud Identity

C.  

Integration into Sales, Service, and Marketing Processes

D.  

Integration with SAP ERP

Discussion 0
Questions 6

Where can you verify My System ID (which serves as tenant ID) in the SAP Sales and Service Cloud configuration?

Options:

A.  

Communication System

B.  

Service Control Center

C.  

Business Configuration

D.  

Communication Arrangement

Discussion 0
Questions 7

What happens during SSL/TLS handshake when certificate based authentication is used?Note: There are 3 correct answer to this question.

Options:

A.  

The client generates a new client certificate

B.  

The server generates a new server certificate

C.  

The client requests the server certificate from the server.

D.  

The server validates the client certificate

E.  

The server requests the client certificate from the client.

Discussion 0
Questions 8

What does SAP recommend in SAP Sales and Service Cloud before you perform the initial loads?Note: There are 3 correct answer to this question. NO:

Options:

A.  

Deactivate Code List Mappings

B.  

Switch off Address Checks

C.  

Undeploy SAP Cloud Integration artifacts

D.  

Notify SAP Cloud Operations

E.  

Switch off Feeds

Discussion 0
Questions 9

Which objects are replicated unidirectionally from SAP CRM to SAP SAP Sales and Service Cloud?Note: There are 2 correct answer to this question.

Options:

A.  

Quotes

B.  

Territories

C.  

Business roles

D.  

Products

Discussion 0
Questions 10

What are the benefits of using SAP Cloud Connector to integrate SAP Sales and Service Cloud with on­premise solutions?Note: There are 2 correct answer to this question.

Options:

A.  

No changes to inbound firewall settings necessary

B.  

No installation inside the on-premise network necessary

C.  

Built-in malware detection engine

D.  

Fine grained access control to multiple systems and resources

Discussion 0
Questions 11

When do you need to scope "Integration of Master Data" in SAP Sales and Service Cloud?Note: There are 3 correct answer to this question.

Options:

A.  

When you need to integrate employees

B.  

When you need to integrate sales pricing

C.  

When you need to integrate products

D.  

When you need to integrate organizational structures

E.  

When you need to integrate campaigns

Discussion 0
Questions 12

Which of the following interfaces between SAP CRM and SAP Sales and Service Cloud in the prepackaged integration content is bidirectional?

Options:

A.  

Service Request to Service Request

B.  

Sales Quote to Sales Quote

C.  

Opportunity to Opportunity

D.  

Ticket to Ticket

Discussion 0
Questions 13

Which proxy type should you select to configure an integration flow using SAP Cloud Connector?

Options:

A.  

Internet

B.  

Forward proxy

C.  

Reverse proxy

D.  

On-Premise

Discussion 0
Questions 14

What data is included when you replicate campaigns from SAP CRM to SAP SAP Sales and Service Cloud?

Options:

A.  

Campaign header

B.  

Campaign templates

C.  

Campaign target groups

D.  

Campaign item

Discussion 0
Questions 15

What is SAP's recommendation for data filtering when using IDoc communication?

Options:

A.  

Use a condition filter in the middleware to ensure other integrations are NOT impacted and all filtering logic can be maintained in one central place

B.  

Use custom BAdis to ensure other integrations are NOT impacted by SAP Sales and Service Cloud integration

C.  

Use the standard filtering objects in the ALE distribution model. If this is NOT sufficient, use the IDOC_CREATION_CHECK BADI

D.  

Use the change pointers BADI, IDOC_DATA_MAPPER. If this is NOT sufficient, use the IDOC_CREATION_CHECK BADI

Discussion 0
Questions 16

What advanced filter options are helpful when filtering messages in Web Service Message Monitoring in SAP Sales and Service Cloud?Note: There are 3 correct answer to this question. NO:

Options:

A.  

User-defined status

B.  

Timestamps

C.  

Direction

D.  

XML payload

E.  

Service interface

Discussion 0
Questions 17

What configuration is required before you can send attachments from SAP CRM to SAP Sales and Service Cloud?

Options:

A.  

Configure the CO_CRMPCD_ATTACHMENT_FOLDER RE message type in transaction WE20

B.  

Configure the ATTACHMENTFOLDERREPLICATIONREQ service definition in transaction WE20

C.  

Configure the CO_CRMPCD_ATTACHMENT_FOLDER RE consumer proxy in SOAMANAGER

D.  

Configure the ATTACHMENTFOLDERREPLICATIONREQservice definition in SOAMANAGER

Discussion 0
Questions 18

Which tools could be used for monitoring the message flow between SAP S/4HANA and SAP Sales and Service Cloud? Note: There are 2 correct answer to this question.

Options:

A.  

Web Service Message Monitoring in SAP Sales and Service Cloud

B.  

Security Artifact view in SAP Cloud Integration

C.  

Web Service Utilities: Message Monitor (SRT_MONI) in SAP S/4HANA

D.  

ORF Message Monitor (MONI_DRF) in SAP S/4HANA

Discussion 0
Questions 19

How can you block prospect replication from SAP Sales and Service Cloud?

Options:

A.  

Configure the respective Communication Arrangement Filter

B.  

Mark the respective option during the setup of the Business Partner Communication Arrangement

C.  

Implement the logic in BAdI CRMXIF_PARTNER_R_MAP

D.  

Use the ALE Distribution model

Discussion 0
Questions 20

What parameters need to be maintained in DRFOUT (Execute Data Replication) to send a material from SAP S/4HANA to SAP Sales and Service Cloud?Note: There are 2 correct Answer: to this question

Options:

A.  

Replication model

B.  

Logical web service port

C.  

Receiver system hostname

D.  

Outbound implementation

Discussion 0
Questions 21

What manual step do youhave to perform in the simplified web service configuration of transaction SOAMANAGER?

Options:

A.  

Service binding

B.  

Authentication method

C.  

Provider system

D.  

Identifiable business context

Discussion 0
Questions 22

Where can you activate tracing for analyzing OData requests in SAP Sales and Service Cloud?

Options:

A.  

Web Service Message Monitoring

B.  

OData APl Monitor

C.  

EventNotifications

D.  

OData Service Explorer

Discussion 0
Questions 23

While monitoring messages in SAP Cloud Integration, you see the following error: [NoArtifactDescriptorFoundForArtifactName] No artifact descriptor found for artifactName C4C_OM1ROOR_TR16What could be the problem?Note: There are 2 correct Answer: to this question

Options:

A.  

The SAP Cloud Integration certificate has expired.

B.  

The client certificate uploaded into the integration flow has no credentials.

C.  

The authentication artifact name was spelled incorrectly in the integration flow configuration.

D.  

The basic authentication artifact was not deployed.

Discussion 0
Questions 24

How is the SAP Sales and Service Cloud account number shown in the business partner record in SAP CRM?

Options:

A.  

External reference field

B.  

Identification number of type CRMPCD

C.  

Relationship assignment block

D.  

Custom field designated in the mapping

Discussion 0