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Essential Skills for the Insurance Broker and Agent Question and Answers

Essential Skills for the Insurance Broker and Agent

Last Update Oct 12, 2026
Total Questions : 77

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Questions 1

What is an agent’s primary duty to the insurer?

Options:

A.  

Provide the insurer with all relevant material facts

B.  

Provide the insurer with the insured’s finances upon request

C.  

Bind the policy with the insurer they have the best relationship with

D.  

Quote the client with maximum amounts of liability coverage

Discussion 0
Questions 2

It is critical that an intermediary is always mindful of privacy legislation during which method of sourcing clients?

Options:

A.  

Walk-ins

B.  

Upselling

C.  

Online marketing

D.  

Tracking of expiry dates

Discussion 0
Questions 3

Prominently included on some property insurance policies is the statement “This policy contains a clause that may limit the amount payable.” What clause is being referred to?

Options:

A.  

Coinsurance clause

B.  

Stacked limits clause

C.  

Named exclusions clause

D.  

Deferred payment clause

Discussion 0
Questions 4

An insurer issues a special clause on a property policy for a restaurant which denies coverage unless a sprinkler system is installed and active in the kitchen at the time of a fire loss. What type of clause has the insurer issued?

Options:

A.  

Condition

B.  

Exclusion

C.  

Subscription

D.  

Requirement

Discussion 0
Questions 5

What aspect of communication involves parties interpreting verbal and non-verbal cues?

Options:

A.  

Matching

B.  

Active listening

C.  

Building rapport

D.  

Passive exchange

Discussion 0
Questions 6

What do statutory conditions and general conditions have in common?

Options:

A.  

Apply to all types of insurance

B.  

Considered fine print wordings

C.  

Designed to protect the insured

D.  

Are countersigned by an executive of the insured

Discussion 0
Questions 7

The insured has a property policy on his cottage with a $120,000 limit of insurance. What is the amount of coverage available for loss or damage to his $12,000 cottage boathouse under a typical policy?

Options:

A.  

$0, boathouses are excluded under the policy

B.  

$12,000, included in the limit on the cottage

C.  

$12,000, in addition to the $120,000 on the cottage

D.  

$120,000, the limit of the cottage policy

Discussion 0
Questions 8

Trevor is cutting down a tree in his backyard. The tree accidentally falls onto his neighbour’s shed, destroying the roof. Two weeks later, Trevor receives a document from his neighbour suing him for the damages to the shed and its contents. Which document has Trevor received?

Options:

A.  

Judgment notice

B.  

Statement of claim

C.  

Damages attestation

D.  

Statement of defence

Discussion 0
Questions 9

A client who wants coverage for a risk, independent from the risk a broker previously arranged coverage for, is usually required to submit which document?

Options:

A.  

Broker of record letter

B.  

Formal written application

C.  

Statement of change request

D.  

Insured’s authorization application

Discussion 0
Questions 10

Mikayla is an independent contractor who uses her own vehicle to deliver pizza. She is compensated by the number of pizzas she can deliver. If she is involved in an accident where she injures a third party, which coverage could respond?

Options:

A.  

Mikayla’s homeowners policy

B.  

The pizza company’s professional liability policy

C.  

The pizza company’s non-owned automobile policy

D.  

Mikayla’s employer’s liability coverage from its tenant’s legal liability

Discussion 0
Questions 11

Miro’s vehicle and Stephanie’s vehicle collide with each other in New Brunswick. Neither of them has loss or damage coverage, also known as collision coverage. The chart shows the physical damage and assigned fault. How would the payment be apportioned?

Driver | Physical Damage | Fault Percent

Miro | $4,000 | 50%

Stephanie | $2,000 | 50%

Options:

A.  

Miro can collect $2,000 from his insurer; Stephanie can collect $1,000 from her insurer.

B.  

Miro can collect $2,000 from his insurer and $1,000 from Stephanie’s insurer; Stephanie can collect $1,000 from her insurer and $500 from Miro’s insurer.

C.  

Miro can collect $2,000 from his insurer and $2,000 from Stephanie’s insurer; Stephanie can collect $1,000 from her insurer and $1,000 from Miro’s insurer.

D.  

Miro can collect $4,000 from his insurer; Stephanie can collect $2,000 from her insurer. Miro’s insurer will subrogate against Stephanie’s insurer for $2,000 and Stephanie’s insurer will subrogate against Miro’s insurer for $1,000.

Discussion 0
Questions 12

What type of insurance policy would a life lease holder require?

Options:

A.  

Condominium insurance

B.  

Personal liability package

C.  

Tenants package insurance

D.  

Mobile home and liability policy

Discussion 0
Questions 13

Which article is not insured for off-premises coverage unless it is scheduled?

Options:

A.  

Firearm

B.  

Silverware

C.  

Business computer

D.  

Musical instrument

Discussion 0
Questions 14

Which homeowners package policy provides all-perils coverage on the building and named-perils coverage on the contents?

Options:

A.  

Basic

B.  

Broad

C.  

Standard

D.  

Comprehensive

Discussion 0
Questions 15

What should be considered when adding the increased cost-demolition or construction endorsement to an insurance policy?

Options:

A.  

The older the building, the more likely it is to deviate from current building codes.

B.  

Municipal building codes often require that owners update their property every 10 years.

C.  

It covers the requirement to bring existing structures up to code, even when the building remains unchanged.

D.  

Since the entire building has to be demolished to bring it up to code after a loss, the coverage increases the amount of insurance.

Discussion 0
Questions 16

Which item would be insured under a personal articles floater?

Options:

A.  

Antique table

B.  

Leather sofa

C.  

Coffee machine

D.  

Stamp collection

Discussion 0
Questions 17

Which additional coverage is not typically available for personal-lines risks, although it is often provided at an additional charge for commercial risks?

Options:

A.  

Flood insurance

B.  

Identity theft insurance

C.  

Specialized motor vehicle endorsement

D.  

Renovation and remodelling endorsement

Discussion 0
Questions 18

Katherine is employed as an adjuster and has been assigned a large liability claim. The insured had two recent claims and Katherine suspects this claim might be staged. She sends the insured a non-waiver agreement allowing her to investigate the loss without accepting liability. If the insured refuses to sign the agreement, what would Katherine send next?

Options:

A.  

Forfeiture agreement

B.  

Acceptance confirmation

C.  

Liability admittance notice

D.  

Reservation of rights letter

Discussion 0
Questions 19

An underwriter receives a submission for a restaurant. The base rate is $0.80 per $100. Due to the client’s loss history, the underwriter decides on a $0.15 loading. What premium would the underwriter charge for a building valuation of $200,000?

Options:

A.  

$1,300

B.  

$1,600

C.  

$1,750

D.  

$1,900

Discussion 0
Questions 20

An insured reports a loss to their broker and is subsequently contacted by an adjuster to discuss the claim. A few days later, the insured calls their broker to ask a question about their claim settlement. What is the best course of action for the broker to take?

Options:

A.  

Review the policy wordings with the insured

B.  

Advise the insured to contact the ombudsperson

C.  

Provide expected settlement values to the insured

D.  

Connect the insured with their loss adjuster to discuss the claim

Discussion 0
Questions 21

In which Canadian province is compulsory automobile insurance purchased from a private insurer?

Options:

A.  

Manitoba

B.  

Saskatchewan

C.  

British Columbia

D.  

Newfoundland and Labrador

Discussion 0
Questions 22

When closing a sale, what makes it easier for the intermediary to counter any objections raised by the client?

Options:

A.  

Employing passive listening

B.  

Adopting assertive body language

C.  

Being aware of what is happening in the industry

D.  

Using unusual and extremely serious claims examples

Discussion 0
Questions 23

What should the intermediary do if the person reporting the claim is not named on the insurance policy?

Options:

A.  

Contact the police

B.  

Send the client a statement of claim

C.  

Attempt to discuss the matter with the client

D.  

Ask the insurer to add the interested party as an additional insured

Discussion 0