Pre-Summer Sale 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: exams65

ExamsBrite Dumps

Certified KPI Professional Exam Question and Answers

Certified KPI Professional Exam

Last Update Apr 17, 2026
Total Questions : 75

We are offering FREE C-KPIP The KPI Institute exam questions. All you do is to just go and sign up. Give your details, prepare C-KPIP free exam questions and then go for complete pool of Certified KPI Professional Exam test questions that will help you more.

C-KPIP pdf

C-KPIP PDF

$36.75  $104.99
 Add to Cart
C-KPIP Engine

C-KPIP Testing Engine

$43.75  $124.99
 Add to Cart
C-KPIP PDF + Engine

C-KPIP PDF + Testing Engine

$57.75  $164.99
 Add to Cart
Questions 1

Which is the calculation formula for “On-time arrivals (%)”?

Options:

A.  

[(B − A) / B] * 100, where A = # On-time arrivals and B = # Arrivals

B.  

(A / B) * 100, where A = # On-time arrivals and B = # Arrivals

C.  

None of the answers

D.  

(A1 + A2 + … + An) / n, where A = trip completion time (days) and n = # Trips completed

Discussion 0
Questions 2

Which KPI measures the achievement of the following objective: “Build an environment that fosters creativity and innovation”?

Options:

A.  

Innovation ideas from staff (#)

B.  

Training hours per full-time equivalent (FTE) (#)

C.  

Obtaining 3 new patents by the end of the financial year

D.  

Employees meeting continuing professional development requirements (%)

Discussion 0
Questions 3

Which of the following types of graphs are recommended for visualizing performance results?

Options:

A.  

Pie charts

B.  

Spaghetti charts

C.  

Bar charts

D.  

3D graphs

Discussion 0
Questions 4

For “Budget variance (%)”, the trend is good when:

Options:

A.  

Within range

B.  

This is not a KPI

C.  

Increasing

D.  

Decreasing

Discussion 0
Questions 5

Which KPI best measures the achievement of the following objective: “Improve employee skills & competencies”?

Options:

A.  

Leadership communication sessions (#)

B.  

Employees with performance plans in place (%)

C.  

Managers satisfied with new recruits 10 weeks into the role (%)

D.  

Internal customers satisfied (%)

Discussion 0
Questions 6

Which of the following is not a performance management tool?

Options:

A.  

Factoring

B.  

Key Performance Indicator

C.  

Initiative

D.  

Objective

Discussion 0
Questions 7

Which KPI measures the achievement of the following objective: “Contribute to organizational productivity”?

Options:

A.  

Budget variance (%)

B.  

Processes (#)

C.  

Team man-hours per service requests processed (#)

D.  

Internal customer satisfaction index (%)

Discussion 0
Questions 8

Which value driver will influence “Service quality index”?

Options:

A.  

Orders processed per day

B.  

Staff trained (%)

C.  

None of the answers

D.  

Backlog orders (#)

Discussion 0
Questions 9

Who is responsible for monitoring the achievement of KPI targets?

Options:

A.  

Data custodian

B.  

KPI owner

C.  

Report generator

D.  

Strategy/Performance Manager

Discussion 0
Questions 10

Which of the following phrases can convert into a KPI the statement: “Customers evaluated the service quality as being high”?

Options:

A.  

Achieve high service quality

B.  

Service quality project

C.  

Service quality rating

D.  

Quality services

Discussion 0
Questions 11

Which of the following statements are secondary research sources as part of the KPI selection process?

Options:

A.  

Front-line employees’ input

B.  

Competitors’ annual reports

C.  

None of the answers

D.  

Supplier focus groups

Discussion 0
Questions 12

Which of the following KPIs will influence “Service backlog (#)”?

Options:

A.  

Service lead time (# / time)

B.  

Revenue ($)

C.  

Service complaints responded to (%)

D.  

Productivity

Discussion 0
Questions 13

Which of the following KPIs measures customer advocacy?

Options:

A.  

Net Promoter Score (NPS) (%)

B.  

Complaints (#)

C.  

Cross-sell (%)

D.  

All the answers

Discussion 0
Questions 14

In which stage of the Value Flow Analysis should “Customer satisfaction (%)” be monitored?

Options:

A.  

Output

B.  

Process

C.  

Input

D.  

Outcome

Discussion 0
Questions 15

Which of the following statements is not a component of a performance management system?

Options:

A.  

KPI documentation form

B.  

Dashboard

C.  

Organizational chart

D.  

Scorecard

Discussion 0
Questions 16

Which KPI is suitable for balancing “Net profit ($)”?

Options:

A.  

Cash flow ($)

B.  

None of the answers

C.  

Budget variance (%)

D.  

Improve profitability

Discussion 0
Questions 17

Which KPI is suitable for balancing “Hotel occupancy (%)”?

Options:

A.  

Revenue per available capacity unit ($)

B.  

Retained customers (%)

C.  

Occupancy at full rate (%)

D.  

Available capacity (#)

Discussion 0
Questions 18

Which start target would you propose for “Fatalities (#)”, tracked at organizational level?

Options:

A.  

0

B.  

This is not a KPI

C.  

5

D.  

3

Discussion 0
Questions 19

Which of the following statements is a technique used for KPI data gathering?

Options:

A.  

Sending reminder email

B.  

Data gathering process map

C.  

KPI documentation form

D.  

Data custodian

Discussion 0
Questions 20

Which target would you propose for “Budget ($)”, tracked at departmental level?

Options:

A.  

+/− 50%

B.  

+/− 5%

C.  

This is not a KPI

D.  

+/− 10%

Discussion 0
Questions 21

How often should KPIs be modified?

Options:

A.  

Once a month

B.  

Once a year

C.  

Once a quarter

D.  

As often as required by strategy / operational changes

Discussion 0
Questions 22

For “Project delivery by 30 November 2020”, the trend is good when:

Options:

A.  

This is not a KPI

B.  

Within range

C.  

Decreasing

D.  

Increasing

Discussion 0