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Apple Device Support Exam (SUP-2025) Question and Answers

Apple Device Support Exam (SUP-2025)

Last Update Nov 6, 2025
Total Questions : 216

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Questions 1

Scenario

Antonio recently bought his iPhone 14 Pro Max. It's taking over an hour to charge the device to 50% using his 5W USB power adapter that came with his previous iPhone.

Why can't Antonio fast charge his iPhone?

Options:

A.  

Fast charging iPhone 14 Pro Max to 50% takes more than 60 minutes.

B.  

Fast charging requires a 61W or higher power adapter.

C.  

Fast charging requires a 20W or higher power adapter.

D.  

Fast charging isn't supported on iPhone 14 Pro Max.

Discussion 0
Questions 2

How do you view log messages grouped by activity in Console on a Mac?

Options:

A.  

Click the Activities button in the Console toolbar.

B.  

Control-click the process window and select Group by Activity.

C.  

Add:activity to a search string in the Console search field.

Discussion 0
Questions 3

Which Apple program should you join if you're in charge of testing your organization's infrastructure and its ability to work with the Apple software before public release?

Options:

A.  

Design for IT

B.  

Apple Developer Program

C.  

Apple Seed for IT

D.  

Apple Developer Enterprise Program

Discussion 0
Questions 4

ACME, Inc.'s administrators are planning to switch to an eSIM exclusive environment. Users are upgrading their iPhone with models that support ONLY eSIM.

Which feature MUST ACME'S carrier support so that users can seamlessly continue to use their lines with eSIM-only iPhone models?

Options:

A.  

eSIM Plan Transfer

B.  

eSIM Quick Transfer

C.  

eSIM Convert

D.  

eSIM Carrier Transfer

Discussion 0
Questions 5

Use this image to answer the question.

Why is the screen sharing service disabled with the message "This service is currently unavailable"?

Options:

A.  

TCP and UDP ports 5900 are currently blocked on this network.

B.  

An internet connection is currently unavailable.

C.  

Screen sharing is being controlled by the remote management service.

D.  

Screen sharing is being controlled by the remote login service.

Discussion 0
Questions 6

How do you start up in safe mode on a Mac with Apple silicon?

Options:

A.  

1. Shut down your Mac, Turn on your Mac and continue to press and hold the power button. O

A.  

2. When the startup options window appears, release the power button.

3. Select your startup disk, press and hold the Shift key, click Continue in Safe Mode, then release the Shift key.

4. Log in to your Mac.

B.  

1. Connect to power, then shut down your Mac.

B.  

2. Press and hold the power button for three seconds, then remove power for at least 10 seconds.

3. Wait for the Continue in Safe Mode button to appear.

4. Log in to your Mac.

C.  

1. Shut down your Mac. then quickly press the power button three times. O

C.  

2. Wait until the startup options window appears.

3. Select your startup disk, then press and hold the Shift key until the Continue in Safe Mode button appears

4. Continue to press and hold the Shift key until the Login window appears or you're asked to log in again.

D.  

1. Shut down your Mac, then press and hold the power button for three seconds.

2. When the startup options window appears, select your startup disk.

3. Click the Continue in Safe Mode button.

4. Log in to your Mac.

Discussion 0
Questions 7

Select three responses.

Which three scenarios cause Apple File System (APFS) volumes to generate encryption keys?

Options:

A.  

During user creation

B.  

At first user login on the Mac

C.  

During the first macOS boot sequence

D.  

During the first user's password creation

E.  

After erase content and setting

Discussion 0
Questions 8

What does Find My use to locate lost or missing devices?

Options:

A.  

Bluetooth

B.  

Cellular Data

C.  

Built in trackers

D.  

Wi-Fi

Discussion 0
Questions 9

Match the Apple Configurator actions on the left to the descriptions on the right by dragging the responses to the correct target areas. Responses may be used once, more than once, or not at all.

Options:

Discussion 0
Questions 10

How many times can you enter your iPhone passcode wrong before your account is disabled?

Options:

A.  

Five

B.  

Ten

C.  

Three

D.  

Six

Discussion 0
Questions 11

You use Apple Watch 6 to track your physical activity and health metrics, but you have some trouble seeing the screen and using the watch controls.

Which iPhone feature can you use to help you see and operate Apple Watch more easily?

Options:

A.  

Apple Watch Mirroring

B.  

Ask Siri

C.  

Voice Over

D.  

Audio Descriptions

Discussion 0
Questions 12

Use this image to answer the question.

Which iPad model is compatible with Apple Pencil (2nd generation)?

A)

B)

C)

D)

Options:

A.  

Option A

B.  

Option B

C.  

Option C

D.  

Option D

Discussion 0
Questions 13

What should you use to troubleshoot macOS installation issues?

Options:

A.  

Single user mode

B.  

Installer log

C.  

macOS Recovery Assistant

D.  

Apple Diagnostics

Discussion 0
Questions 14

How should you check the progress of an installation and error entries when troubleshooting an application installation issue on a Mac?

Options:

A.  

Choose Terminal from the Utilities menu.

B.  

Choose Startup Security Utility from the Utilities menu.

C.  

Choose Enter Full Screen from the Window menu.

D.  

Choose Install Log from Console > Log Reports.

Discussion 0
Questions 15

You're ready to transfer a sysdiagnose from your iPad to your Mac.

Where in System Settings can you locate the log file on iPad?

Options:

A.  

Logging > Debug Logging

B.  

General > Analytics & Improvements > Analytics Data

C.  

Privacy & Security > Analytics & Improvements > Analytics Data

D.  

Analytics > Analytics Data

Discussion 0
Questions 16

Which folders normally appear at the root level of the storage volume in the Finder on a Mac?

Options:

A.  

Applications, Documents, System, and Users

B.  

Library, Network, System, and Volumes

C.  

Documents, Library, System, and Users

D.  

Applications, Library, System, and Users

Discussion 0
Questions 17

A user has an external storage device. They can read files from the external storage device, but they can’t write to it from their Mac. Which drive format could prevent writing to an external storage device from the user’s Mac?

Options:

A.  

NTFS

B.  

exFAT

C.  

MS-DOS (FAT32)

D.  

macOS Extended (Journaled)

Discussion 0
Questions 18

You have two compatible Apple devices in close proximity and want to use Instant Hot-spot. Which two are additional requirements to use Instant Hot-spot? (Select two.)

Options:

A.  

Each device is signed in with the same Apple Account.

B.  

Each device has Wi-Fi and Bluetooth turned on.

C.  

Both devices must be connected to the same mobile network provider.

D.  

Each device has IPv6 turned on.

E.  

Each device must be signed in to a different Apple Account.

Discussion 0
Questions 19

What should you do before you use safe mode?

Options:

A.  

Run Apple Diagnostics.

B.  

Disconnect from all networks and disable Wi-Fi and Bluetooth.

C.  

Run Disk Utility from macOS Recovery.

D.  

Disconnect peripherals and accessories.

Discussion 0
Questions 20

What would cause you to need to use recovery mode to restore your iPhone?

Options:

A.  

The secure network connection with Apple is lost.

B.  

You want to start in single-user mode.

C.  

Your screen is stuck on the Apple logo for several minutes with no progress bar.

D.  

An App Store update times out.

Discussion 0
Questions 21

You try to start a Mac in macOS Recovery. The Mac has FileVault turned on. Which additional step or steps must you complete to access macOS Recovery?

Options:

A.  

Mount the volume in Disk Utility, and enter the administrator password.

B.  

Select an administrator, then provide the account password.

C.  

Enter the administrator’s six-digit MFA code after it arrives.

D.  

Enter the administrator’s Recovery Lock password.

Discussion 0
Questions 22

Which type of account does an organization create for a user in Apple Business Manager or Apple School Manager?

Options:

A.  

Personal Apple Account

B.  

Secure Apple Account

C.  

Managed Apple Account

D.  

Business Apple Account

Discussion 0
Questions 23

Where in Recovery app > Recovery Log can you set the view to display only error messages?

Options:

A.  

Message Type

B.  

Detail Level

C.  

Log Type

D.  

Filter Level

Discussion 0
Questions 24

Which two data types can be included only when you create an encrypted iPhone backup to a Mac? (Select two.)

Options:

A.  

Device passcode

B.  

Face ID

C.  

Health data

D.  

Saved passwords

E.  

Wallet

Discussion 0
Questions 25

Which Console report details events while macOS is being used?

Options:

A.  

Crash Reports

B.  

Diagnostic Reports

C.  

Spin Reports

D.  

system.log file

Discussion 0
Questions 26

Which two methods can you use to transfer a sysdiagnose report from your iPad? (Select two.)

Options:

A.  

Go to Settings > General > AppleCare & Warranty > Analytics Data, then use AirDrop to transfer the sysdiagnose report.

B.  

Connect your iPad to Mac, click Macintosh HD in Locations in the Finder sidebar, and click Sync.

C.  

Connect your iPad to Mac, click the device in Locations in the Finder sidebar, and click Sync.

D.  

Go to Settings > Privacy & Security > Analytics & Improvements > Analytics Data, then use AirDrop to transfer the sysdiagnose report.

E.  

Go to Settings > General > AirPlay & Continuity > Analytics Data, then use AirDrop to transfer the sysdiagnose report.

Discussion 0
Questions 27

Two active network interfaces are on your Mac. You want to use Safari to browse the internet. Which network interface will your Mac use?

Options:

A.  

The one that’s first in the service order.

B.  

The one with the lowest MTU.

C.  

The one with the fastest bandwidth.

D.  

The one with the highest security.

Discussion 0
Questions 28

You suspect a hardware problem with your Mac. You want to use Apple Diagnostics to verify your suspicion. What steps should you complete to use Apple Diagnostics? (Image of macOS startup options, disk and gear on a black background)

Options:

A.  

Turn on Mac, then press and hold the Shift key. Release the Shift key when a progress bar appears.

B.  

Press and hold the power button until Options appears. Release the power button, then press and hold Command-D.

C.  

Press and hold the power button until Options appears. Release the power button, then press and hold Option-D.

D.  

Turn on Mac, then press and hold the D key. Release the D key when a progress bar appears.

Discussion 0
Questions 29

A user is experiencing network issues on their Mac. The network administrator requests that you send them a network report. Which Mac app should you use to give the network administrator a network report?

Options:

A.  

Console

B.  

Network Utility

C.  

Wireless Diagnostics

D.  

Wi-Fi Utility

Discussion 0
Questions 30

A user began an AirDrop transfer. The user left before the transfer completed. What change can you make in Settings so future transfers can complete?

Options:

A.  

Go to General > AirDrop, then turn on Use Cellular (or Mobile) Data.

B.  

Go to General > AirPlay & Continuity, then turn on Handoff.

C.  

Go to General > AirDrop, then turn on Bringing Devices Together.

D.  

Go to VPN > Disconnect, then restart the transfer.

Discussion 0
Questions 31

Why are passkeys more secure than passwords?

Options:

A.  

They generate a unique shared secret for every account on the device.

B.  

They work on Apple devices only.

C.  

They use XProtect to create signed certificates in iCloud Keychain.

D.  

They are less vulnerable to phishing.

Discussion 0
Questions 32

Which feature requires apps to ask permission before they collect data about your activity across other apps and websites?

Options:

A.  

App Tracking Transparency

B.  

Safety Check

C.  

Sensitive Content Warning

D.  

Private Browsing

Discussion 0
Questions 33

Your MDM administrator set a Recovery Lock on your supervised MacBook Pro. What additional steps must you complete to start your MacBook Pro in macOS Recovery?

Options:

A.  

Enter the Recovery Lock password in System Settings > General > Startup Disk, then restart.

B.  

Take the Mac to an Apple Authorized Service Provider with proof of purchase.

C.  

When prompted, enter the recoveryOS password.

D.  

When prompted, enter the Bypass Key.

Discussion 0
Questions 34

While setting up a new iPad from their organization, a user notices that several setup screens are missing. What is the most likely reason?

Options:

A.  

The iPad failed to activate during setup.

B.  

The device was released from Apple School Manager.

C.  

The organization’s MDM solution is managing Setup Assistant.

D.  

The user selected “Skip all setup screens”.

Discussion 0
Questions 35

Which of these would you need to use Continuity features?

Options:

A.  

Siri turned on for all devices

B.  

All devices connected to the same SSID

C.  

Wi-Fi turned on for all devices

D.  

All devices signed in to a different Apple Account

Discussion 0
Questions 36

Where in Settings can you review configuration profiles?

Options:

A.  

General > Privacy & Security

B.  

Profiles > Remote Management

C.  

General > VPN & Device Management

D.  

Privacy & Security > Profiles

Discussion 0
Questions 37

A user reports that their USB storage device isn’t appearing in the Finder. The storage device also isn’t appearing in Disk Utility. Where can you verify that the storage device is connected?

Options:

A.  

System Information > Hardware > Volumes

B.  

System Information > Hardware > USB

C.  

System Settings > General > Storage

D.  

System Settings > General > Device Management

Discussion 0
Questions 38

A user can’t open an app on their iPhone. Which two methods help them open the app? (Select two.)

Options:

A.  

Force the app to close and reopen.

B.  

Correct errors in Settings > Apps > [app name].

C.  

Tap and hold the app, then choose Relaunch from the shortcut menu.

D.  

Delete the app, then redownload it.

E.  

Edit Location Access settings for the app.

Discussion 0
Questions 39

A user migrated to their new iPhone using a Mac backup of their old iPhone. The user reports their Health and Activity data is missing. Why is the Health and Activity data missing?

Options:

A.  

The user deselected Health and Activity data when they backed up their iPhone.

B.  

Health and Activity data isn’t backed up when backing up to a computer.

C.  

The user restored from an unencrypted backup.

D.  

The user deselected Health and Activity data when they restored their backup.

Discussion 0
Questions 40

What does a Rapid Security Response do?

Options:

A.  

Delivers important security improvements between software updates

B.  

Sends users a security notification if a third party altered system files on their device

C.  

Prevents users from downloading applications outside the App Store for a specified time

D.  

Displays a security report to the user with current malware and virus definitions

Discussion 0
Questions 41

Which two of these conditions are required to automatically sync Safari profiles between devices? (Select two.)

Options:

A.  

Devices use complex passwords.

B.  

Devices are signed in with the same Apple Account.

C.  

Safari is turned on in the iCloud section of Apple Account settings.

D.  

Private Browsing is turned off.

E.  

“Website tracking: Prevent cross-site tracking” is turned on.

Discussion 0
Questions 42

Which of these is a Continuity feature?

Options:

A.  

iCloud Keychain

B.  

Notifications

C.  

Universal Clipboard

D.  

Siri

Discussion 0
Questions 43

What keyboard shortcut can you type to open the Force Quit Applications window?

Options:

A.  

Option-Control-power button

B.  

Control-Command-power button

C.  

Option-Command-Esc (Escape)

D.  

Control-Command-Esc (Escape)

Discussion 0
Questions 44

What command gives you the ability to set, change, and reset privacy permissions for a single app or all apps?

Options:

A.  

tccutil

B.  

dscl

C.  

ifconfig

D.  

Sysadminctl

Discussion 0
Questions 45

You are signed into a Mac using an administrator account. How do you reset a user password?

Options:

A.  

Reset the password in System Settings > Users & Groups.

B.  

Use your administrator password to log in to the user’s account, and follow the prompts to change their password.

C.  

Reset the password using Keychain Access.

D.  

Reset the password using Passwords.

Discussion 0
Questions 46

Which are two requirements to sync Safari profiles automatically between devices? (Select two.)

Options:

A.  

Two-factor authentication

B.  

Contact Key Verification

C.  

Safari turned on in the iCloud section of Apple Account settings

D.  

Devices with the same Sign-In & Security settings

E.  

Devices signed in using the same Apple Account

Discussion 0
Questions 47

An app stopped responding. How can you use the Dock to force the app to quit?

Options:

A.  

Shift-click the app icon, then choose Force Quit from the shortcut menu.

B.  

Control-click the app icon, then choose Force Quit from the shortcut menu.

C.  

Fn (Function)-click the app icon, then choose Force Quit from the shortcut menu.

D.  

Esc (Escape)-click the app icon, then choose Force Quit from the shortcut menu.

Discussion 0
Questions 48

Why doesn’t the latest iOS release appear in Settings > General > Software Update on an iPhone?

Options:

A.  

MDM is managing software updates and upgrades.

B.  

Lockdown Mode is turned on.

C.  

There isn’t enough local storage for the upgrade.

D.  

The Wi-Fi network was configured by MDM.

Discussion 0
Questions 49

Scenario

Nisha's iPad doesn't charge. She's using the original Apple power adapter and cable that came with her iPad.

Select three responses.

Which three troubleshooting steps should you try to resolve this issue?

Options:

A.  

Force restart her iPad.

B.  

Make sure that the device isn't too hot or too cold.

C.  

Try charging with a different power adapter and cable.

D.  

Back up the device, then erase all content and settings.

E.  

Enable Optimized Battery Charging in the iPad settings.

Discussion 0
Questions 50

Scenario

You have an iPhone and iPad device. You bought five new App Store apps on your iPhone. but you also want to use these apps on your iPad.

How can you configure your iPad to automatically download and install the App Store apps you bought on your iPhone?

Options:

A.  

In Settings, tap App Store and tap to turn on App Downloads.

B.  

In the iTunes Store, tap Settings and tap to turn on Automatic Downloads.

C.  

In the App Store, tap Settings and tap to turn on App Downloads.

D.  

In Settings, tap General > Software Update > Automatic Updates.

Discussion 0
Questions 51

Where can you add a VPN configuration in macOS?

Options:

Discussion 0
Questions 52

What's the first action you should try when an app is unresponsive?

Options:

A.  

Contact the developer

B.  

Force the app to quit and reopen it

C.  

Update iOS or iPadOS

Discussion 0
Questions 53

You are trying to connect a podcast mic to your mac. You go into Sounds, but the mic isn't appearing an as option. Where else can you check to see if the mic is properly connected to your mac?

Options:

A.  

System Information > Hardware

B.  

System Information > Devices

C.  

System Settings > Printers & Devices

D.  

System Settings > Hardware

Discussion 0
Questions 54

Select the setting in the sidebar that you should use to turn on FileVault.

Options:

Discussion 0
Questions 55

How do you reset the printing system from Printers & Scanners settings on a Mac?

Options:

A.  

Control-click the printer, then choose Reset Printing System from the shortcut menu.

B.  

Choose Printer Setup Utility > Reset printing system.

C.  

Select all items, move them to the Trash, and refresh the screen.

D.  

Select all the printers in the Printers list, then click Delete (-).

Discussion 0
Questions 56

Select Four.

What file system formats are available in Disk Utility on a Mac

Options:

A.  

APFS

B.  

NTFS

C.  

Mac OS Extended

D.  

ExFat

E.  

GFS

F.  

MS-DOS (FAT)

Discussion 0
Questions 57

What other sharing settings may prevent Screen Sharing from being turned on?

Options:

A.  

Remote Login

B.  

Media Sharing

C.  

Remote Management

D.  

Remote Apple Events

Discussion 0
Questions 58

What does your Mac use to broadcast its location information after you turn on Find My when it's offline or in sleep mode?

Options:

A.  

Ultra Wideband (UWB)

B.  

Emergency SOS

C.  

Wi-Fi

D.  

Bluetooth

Discussion 0
Questions 59

Guillermo is a designer for ACME, Inc. He uses his 12.9-inch iPad Pro to create marketing materials and do color grading.

Which iPadOS feature should Guillermo use to allow his 12.9-inch iPad Pro to accurately display colors for common color standards?

Options:

A.  

Display Zoom

B.  

True Tone

C.  

ColorSync

D.  

Reference Mode

Discussion 0
Questions 60

How to access Emergency SOS on your iPhone?

Options:

A.  

Press and hold the side button and one of the volume buttons until the appears.

B.  

Press and hold the volume button and swipe down on your screen.

C.  

Press the home button 5 times quickly.

D.  

Press and hold the side button until the Emergency SOS slider appears.

Discussion 0
Questions 61

How many fingerprints can you register to a single user on your Mac?

Options:

A.  

Three

B.  

One

C.  

Five

D.  

Ten

Discussion 0
Questions 62

You're reviewing the manual page for the defaults command in Terminal.

What should you do to exit a manual page in the Terminal window?

Options:

A.  

Press the Esc key

B.  

Press the Control-X keys

C.  

Type Exit and Press the Return key

D.  

Press the Q key

Discussion 0
Questions 63

Which tool should you use first to troubleshoot Mail connectivity issues in macOS?

Options:

A.  

Message Viewer

B.  

Network Diagnostics

C.  

Wireless Diagnostics

D.  

Connection Doctor

Discussion 0
Questions 64

Where can you enable the FileVault key on MacOS?

Options:

Discussion 0