Choose 1 option.

Cumulus Pharma is launching a new “Immunology Monthly” newsletter for its “Immunexis” product. The Agentforce Life Sciences Consultant should configure the Consent Management module so that field sales reps can capture opt-ins for this specific newsletter.

Which record should the consultant create to link the “Immunology Monthly” Communication Subscription to the “Immunexis” product record?

Choose 1 option.

Cumulus Pharma uses Agentforce Life Sciences for Customer Engagement to provide Account Summaries. The Agentforce Life Sciences Consultant configured a Cross-Object Field History Graph to include related Provider Visit and Medical Inquiry records. Key Account Managers report that summaries include all related data; however, field sales reps report that their summaries exclude visit and inquiry data. Both user groups have Read access to the underlying objects.

What is the cause of this issue?

Choose 1 option.

Cumulus Pharma uses the Medical Insights feature in Agentforce Life Sciences for Customer Engagement to record insights from engagements with Healthcare Providers (HCPs). The company’s customer engagement analytics team is reporting duplicate upvotes made by field sales reps and an inability to see the total count of upvotes on the Medical Insights record.

Which out-of-the-box configuration should an Agentforce Life Sciences Consultant use to address the upvote issues?

Choose 1 option.

Cumulus Pharma discovered a gap in the current call-detailing process. While field sales reps are successfully capturing consent for the “Immunexis KOL Webinar Series,” some records are submitted without a digital signature. To satisfy strict audit requirements, the company mandates that every consent captured on a mobile device must include a captured signature from the Healthcare Provider (HCP). This requirement must be enforced globally within the Agentforce Life Sciences mobile app, ensuring the signature pad is mandatory during the consent flow.

Which step in the Admin Console should the Agentforce Life Sciences Consultant configure?

Choose 1 option.

When a field sales rep delivers samples they have physically received but have not yet acknowledged in the system, a Product Disbursement record is created with a warning. The system must maintain inventory integrity.

Which action is required to reconcile the product sample count?

Choose 1 option.

Cumulus Pharma has deployed an Experience Cloud site to serve as the portal for Remote Engagement video calls. When a Healthcare Provider (HCP) attempts to join a call using the link provided in their email, they receive an insufficient permissions error.

What should the Agentforce Life Sciences Consultant assign to the Site Guest User to resolve this access issue?

Choose 1 option.

Cumulus Pharma developed a custom Lightning web component to display “Competitor Insights” directly on the Account record page in the Agentforce Life Sciences mobile app. The component was added to the page, but it fails to render correctly as an inline component.

Which prefix should be applied to the Lightning web component’s API name to ensure it functions as an inline component in the mobile app?

Choose 1 option.

Cumulus Pharma wants the field team to log internal activities, such as “Quarterly Sales Training” or “Team Lunch,” on their Agentforce Life Sciences for Customer Engagement calendar. These events are not related to specific Accounts, such as Healthcare Providers (HCPs) or Healthcare Organizations (HCOs), but must be visible for capacity planning. The solution must use the standard Agentforce Life Sciences object designed for non-customer schedule items.

Which object should an Agentforce Life Sciences Consultant use to log these activities?

Choose 1 option.

Cumulus Pharma completed a major territory realignment for the new fiscal year. Its sales operations team wants to ensure two things happen:

All territory-based visit metrics are recalculated.

Field sales reps in newly assigned territories gain access to historical visit data for new accounts.

Which sequence of actions should be configured in the Agentforce Life Sciences for Customer Engagement Admin Console?

Choose 1 option.

A field sales rep bulk deletes several planned visits from the calendar for an upcoming week and then notices that two visits still appear on the calendar.

Why are these visits still visible?

Choose 1 option.

Cumulus Pharma wants to visualize the complex web of relationships for a Healthcare Provider (HCP). The HCP is employed by one hospital, affiliated with two additional hospitals, and is a Key Opinion Leader (KOL) for a research study. Field sales reps need a single, interactive visual graph embedded on the HCP’s record page so they can see and navigate to the related records without clicking multiple related lists.

Which feature should an Agentforce Life Sciences Consultant implement?

Choose 1 option.

An Agentforce Life Sciences Consultant is creating a new Activity Plan record. The requirement is to configure a plan that allows a strategic cycle where field sales reps act on goals defined by the home office for a specific period.

Which Usage Type must the consultant select to enable this behavior?

Choose 1 option.

An Agentforce Life Sciences Consultant wants to enable the option for field sales reps to CC emails to their colleagues from the Agentforce Life Sciences mobile app.

Which email setting should the consultant enable?

Choose 1 option.

At Cumulus Pharma, many field sales reps revisit the same set of accounts across multiple days, such as following recurring weekly routes or multi-day coverage patterns. Reps want a way to reuse these planned schedules in the future without rebuilding the same visits each time.

What should an Agentforce Life Sciences Consultant recommend to meet this requirement?

Choose 1 option.

An Agentforce Life Sciences Consultant uses the Account Summarization template to create a cross-object graph for a Life Sciences organization. Users report that the Agentforce summaries successfully include related data but fail to show recent updates made to specific Healthcare Provider Account fields.

What should the consultant configure to ensure the summary reflects the latest changes to these records?

Choose 1 option.

An Agentforce Life Sciences Consultant configured an Activity Plan for the West Coast territory to support a product launch. Field sales reps must submit their proposed visit targets for manager review by a specific date. Any target adjustment exceeding allowed limits must be flagged for review.

How should the consultant configure these deadlines and adjustment limits in Agentforce Life Sciences?

Choose 1 option.

Cumulus Pharma’s director of compliance requires its field sales reps to verify current sample holdings against the digital audit trail to prepare for an upcoming Food and Drug Administration (FDA) inspection.

Which assessment type meets this requirement?

Choose 1 option.

Cumulus Pharma uses Agentforce Life Sciences for Customer Engagement Sprints to manage two-week execution cycles. Key Account Managers (KAMs) are marking their sprints as “Finished” in the picklist, but the system does not recognize them as closed for reporting purposes. The picklist value must map to the system state.

Where should the Agentforce Life Sciences Consultant configure this mapping?

Choose 1 option.

Cumulus Pharma has a compliance policy regarding “Off-Label” discussions. The company’s Agentforce Life Sciences Consultant needs to configure the Agentforce Life Sciences visit experience to explicitly control whether field sales reps are allowed to discuss products for indications that have not yet been approved.

Which setting within the Admin Console handles this capability?

Choose 1 option.

An Agentforce Life Sciences Consultant has finished configuring the Q4 Launch Plan and set the status to “In Progress.” However, field sales reps report that they cannot see the plan or their targets on their dashboards. The Start Date is today. The system requires a specific batch process to transition the plan from “In Progress” to “Active” based on the start date.

Which job must the consultant run in the Admin Console?

Choose 1 option.

Cumulus Pharma requires strict adherence to compliance standards regarding sample inventory. A specialty sales rep needs to perform an unscheduled check of their physical inventory before a site visit. Upon counting, they are physically holding 95 units of “Immunexis 50mg,” but the system currently records a balance of 100 units. The sales operations director wants to ensure that, when the rep submits this count, the system follows all compliance guidelines.

Which functionality will meet this requirement?

Choose 1 option.

Cumulus Pharma wants to use the Remote Engagement feature so field sales reps can conduct video calls with Healthcare Providers (HCPs). The Agentforce Life Sciences Consultant has already configured the Twilio External Credentials and the Experience Cloud site; however, when they test the video connection, the media fails to load.

Which step should the consultant complete to allow the video traffic to connect securely?

Choose 1 option.

Cumulus Pharma wants field sales reps to see the most relevant account information directly in the aligned account list.

How should the Agentforce Life Sciences Consultant configure the account list columns after a new account list is created?

Choose 1 option.

After a remote call concludes, the operations director wants to verify that the interaction took place and review the engagement metrics. The data should be stored on the standard object used for tracking interactions in Agentforce Life Sciences.

Which object stores the details of the executed Remote Engagement?

Choose 1 option.

An Agentforce Life Sciences Consultant configured the Inquiry record page to provide a comprehensive history view. Users need to see a chronological list of all key events and changes associated with the inquiry.

Which step must the consultant take to expose this historical data on the Lightning record page?

Choose 1 option.

An Agentforce Life Sciences Consultant at Cumulus Pharma needs to configure Medical Inquiries to ensure a compliant workflow between departments. The requirement states that field sales reps must only be permitted to draft, sign, and submit inquiries, while Medical Science Liaisons (MSLs) must only be permitted to assign and respond to them.

What should the consultant configure on the Medical Inquiry object to enforce these specific user actions?

Choose 1 option.

A Key Account Manager (KAM) needs to map the influence structure of a hospital’s Pharmacy & Therapeutics committee. They need to record that a Healthcare Provider (HCP) is a “High Influence” stakeholder and a “Supporter” of the new drug. This must be stored on the specific record linking the Person Account to the Account Plan.

Which object captures these profiling attributes?

Choose 1 option.

A field sales rep is ready to capture a Healthcare Provider’s (HCP’s) signature on an iPad for a sample drop-off. For Food and Drug Administration (FDA) 21 CFR Part 11 compliance, the system must capture the image of the signature and create a non-editable audit trail linking the signature to the specific samples and timestamp.

Which Agentforce Life Sciences for Customer Engagement feature should an Agentforce Life Sciences Consultant enable to support this rigorous audit requirement?

Choose 1 option.

An Agentforce Life Sciences Consultant built an Experience Cloud page for Remote Engagement. They need to drag the specific standard component onto the canvas that renders the video player and handles the Terms & Conditions logic.

Which out-of-the-box component should the consultant select?

Choose 1 option.

An Agentforce Life Sciences Consultant is configuring the sidebar for the visit engagement screen in the Agentforce Life Sciences mobile app. They want to add related lists for easy access.

What is the maximum number of custom object-related lists that can be added to this sidebar?

Choose 1 option.

Cumulus Pharma requires the Agentforce Life Sciences for Customer Engagement Account Summary to include historical data from the Account record and related Healthcare Provider and Contact Point Address records.

Which configuration defines the object relationships for this summary?

Choose 1 option.

An Agentforce Life Sciences Consultant at Cumulus Pharma needs to complete the Activity Plan configurations aligned with the company’s objectives and activate the plans based on the time period.

Which step meets this requirement?

Choose 1 option.

Cumulus Pharma has configured and activated a new agent using the Life Sciences Field Sales template. However, when a field sales rep attempts to use the agent to generate a summary for a targeted Healthcare Provider (HCP), they are unable to access the feature. Reps must have the privileges required to interact with these capabilities.

Which permission set should the Agentforce Life Sciences Consultant assign to grant access to these Agentforce features?

Choose 1 option.

Cumulus Pharma implemented a custom predictive model outside of Salesforce to determine the optimal product message for Healthcare Providers (HCPs). The company wants to display these recommendations to its field sales teams within Salesforce.

Which object should an Agentforce Life Sciences Consultant load the external scores and rankings into to use the Next Best Message feature?

Choose 1 option.

Cumulus Pharma wants to use Activity Plans to measure high-impact activities with specific Healthcare Providers (HCPs) who are aligned with the company’s objectives and need to be measured differently.

Which Activity Plan configuration on the Provider Activity Goal Measure screen is critical to measure such high-impact activities?

Choose 1 option.

Cumulus Pharma’s field sales reps use the Medical Insights feature in Agentforce Life Sciences for Customer Engagement to capture insights from engagements with Healthcare Providers (HCPs). The reps want to organize the insights for easy searching and filtering by topic.

What should an Agentforce Life Sciences Consultant recommend?