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Administration Essentials for Experienced Admin Question and Answers

Administration Essentials for Experienced Admin

Last Update Apr 25, 2024
Total Questions : 379

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Questions 1

From which location can an administrator author APEX?

Choose 3 answers.

Options:

A.  

Sandbox org

B.  

Productions org

C.  

Profile user interface

D.  

Force.com IDE

Discussion 0
Questions 2

Which would you not find under Setup/ Develop?

Options:

A.  

Apps

B.  

Apex Classes

C.  

API

D.  

S-Controls

Discussion 0
Questions 3

What is the difference between locking an Opportunity with an Approval Process and changing the record type to a page layout with all read-only fields?

Options:

A.  

When an Opportunity is locked, the submitter can edit it at any time to resubmit the record.

B.  

The edit button is disabled and a lock symbol appears on the record if it is submitted to the approval process.

C.  

No one can edit the record type with the read only fields and anyone can edit a locked record.

D.  

Once de

Discussion 0
Questions 4

The customer support manager needs to create and edit users that are in a subordinate role. One way to accomplish this is by...

Options:

A.  

granting login access to the customer support manager

B.  

placing the customer support manager in a super user position

C.  

giving delegated administrative rights to the customer support manager

D.  

creating a sharing rule whereby the customer support manager has edit access to all user records

Discussion 0
Questions 5

Adoption dashboards can display.

Options:

A.  

only users logins and call activity

B.  

only call activity and data quality

C.  

only standard objects

D.  

any reportable metric

Discussion 0
Questions 6

Can Ideas be used in the Self-Service Portal?

Options:

A.  

Yes - They can also be used in Customer and Partner Portals

B.  

No - They can only be used in Customer and Partner Portals

C.  

No - Ideas cannot be used in any portals

D.  

Yes - Only if the portal has a custom manager custom profile associated to them.

Discussion 0
Questions 7

Communities are not supported by:

Options:

A.  

Partner Portal

B.  

Customer Portal

C.  

Self service Portal

D.  

Internal Sales force user

Discussion 0
Questions 8

Which is the part of Force.com platform.

Choose 2

Options:

A.  

Force.com IDE

B.  

Sandbox

C.  

Metadata API

Discussion 0
Questions 9

What element would you use to set an opportunity name variable t o "Product Promotion"?

Options:

A.  

Record Update

B.  

Record Create

C.  

Assignment

D.  

Decesion

Discussion 0
Questions 10

Personal tags can be viewed by Admins

Options:

A.  

True

B.  

False

Discussion 0
Questions 11

What is the fastest way to communicate new release information to your end users?

Options:

A.  

Feature detail pages

B.  

Detailed release notes

C.  

Admin preview document

D.  

Discover button in application

Discussion 0
Questions 12

What actions occur before a request enters the first approval step?

Options:

A.  

final approval actions

B.  

final rejection actions

C.  

Initial submission actions

D.  

Step actions

Discussion 0
Questions 13

Universal container wants to implement a system. There are specific unique values that needs to be related to objects. What is best way to implement it?

Options:

A.  

Create a custom object and create lookup from other object to it .

B.  

Create multiple unique pick list values.

Discussion 0
Questions 14

System admin wants to ensure that any user should not be able to edit the Account of other User.

Options:

A.  

Remove Edit permission from profile

B.  

Set OWD for account as private

C.  

Set OWD for account as public read

Discussion 0
Questions 15

What tools are available to help troubleshoot issues with an approval process?

(Select all that apply)

Options:

A.  

Approval History related list

B.  

Visual force Pages

C.  

Sales force email logs

D.  

Apex triggers

Discussion 0
Questions 16

How many characters a formula field can support (including spaces, return characters, and comments)?

Options:

A.  

200

B.  

300

C.  

1900

D.  

3900

Discussion 0
Questions 17

What is the minimum permission required for a user to be approver of any record?

Options:

A.  

Read only permission on Object

B.  

Modify All permission on profile

C.  

View All permission on profile

Discussion 0
Questions 18

What are the two questions that you should ask yourself when trying to decide how to set Organization Wide Default permissions for an object?

Select all that apply:

Options:

A.  

Who is the most restricted user?

B.  

How often will users change roles?

C.  

Who is the least restricted user?

D.  

Are there objects that should not be viewed/edited by a user?

E.  

All of the Above R None of the Above

Discussion 0
Questions 19

Which element would you use to wrap up cross-selling and the call?

Options:

A.  

Step

B.  

Screen

C.  

Decision

D.  

Assignment

Discussion 0
Questions 20

Who can publish the article on Knowledge?

Options:

A.  

User with "Manage Article" and CRUD on Article Type

B.  

User with Archive Articles in public Group

Discussion 0
Questions 21

What can you do with Workflow? ( assuming EE edition or higher)

Options:

Discussion 0
Questions 22

Which action is possible with Connect for Lotus Notes and Sales force for Outlook?

Choose 3 Answers

Options:

A.  

Create accounts in Sales force

B.  

Synchronize calendar appointments to Sales force

C.  

Upload email attachments to Sales force

D.  

Synchronize contacts and tasks to Sales force

Discussion 0
Questions 23

Who are the three types of users that can grant Sharing privileges on a given record?

Select all that apply:

Options:

A.  

Owner

B.  

Anyone higher in the role hierarchy

C.  

Systems admin

D.  

Group Members

E.  

Executives

Discussion 0
Questions 24

When overriding a standard button that is not the Save button, which feature can be used to replace the standard functionality?

Options:

A.  

Apex trigger

B.  

Apex classes

C.  

Visual force pages

D.  

Visual force controllers

Discussion 0
Questions 25

When requesting a log analysis for Sales force's information Security department, an administrator will NOT get it.

Options:

A.  

An encrypted version of the log file.

B.  

the User ID of the person being investigated,

C.  

coaching on how to create the actual view of information

D.  

the password to decrypt the log file in the same document as the log file.

Discussion 0
Questions 26

What App Exchange partner allows you to easily web-enable any object without needing to use the API to develop custom web integration?

Options:

A.  

Sales force-to-Sales force

B.  

PLD)you to easily web-enable any object to develop custom web integration Model Metrics Web2Anything

C.  

L LPO

Discussion 0
Questions 27

When should you consider the System Debug Log?

Choose 3 answers.

Options:

A.  

Workflow Rules

B.  

Custom Formula Fields

C.  

Assignment Rules

D.  

Escalation Rules

Discussion 0
Questions 28

Why are 2 important reasons for admins to check the size of a data set on a mobile configuration before activating it.

Options:

Discussion 0
Questions 29

What should never be done when creating a profile with restricted login settings?

Options:

A.  

Assign the administrator to this new profile.

B.  

Use the Data Loader to update user records to this new profile.

C.  

Use t he Data Loader to update user records to their original profiles.

D.  

Set the login hours of the new profile to prevent logins to the system.

Discussion 0
Questions 30

Which of the following are track able with the User Login Locations functionality?

Select all that apply:

Options:

A.  

Source IP address

B.  

Originated from UI (not available in standard User report)

C.  

Login Date

D.  

Device Type

E.  

Browser

Discussion 0
Questions 31

What can be turned on in Sandbox?

Select all that apply:

Options:

A.  

Approval processes

B.  

Case escalation rules

C.  

Case assignment rules

D.  

Oppty reminders

Discussion 0
Questions 32

Which are the four pillars of Sales force success?

Select all that apply:

Options:

A.  

Apps

B.  

Forcc.com Platform

C.  

Marketing Clout

D.  

Community

E.  

App exchange

Discussion 0
Questions 33

What arc the two questions that you should ask yourself when trying to decide how to set

Organization Wide Default permissionsfor an object?

Select all that apply:

Options:

A.  

Who is the most restricted user?

B.  

Are there objects that should not he viewed/edited by a user?

C.  

How often will users change roles?

D.  

Who is the least restricted user?

Discussion 0
Questions 34

What objects will auto-complete?

Select all that apply:

Options:

A.  

Account

B.  

Contact

C.  

User

D.  

Custom object look ups

Discussion 0
Questions 35

What are the recommended steps to protect Sales force users from security concerns such as phishing?

Options:

Discussion 0
Questions 36

A Sales force object can exist independent of an application.

Options:

A.  

True

B.  

False

Discussion 0
Questions 37

All editions of sales force can use the data loader

Options:

A.  

True

B.  

False

Discussion 0
Questions 38

37. How can you measure adoption beyond the number of logins?

Options:

Discussion 0
Questions 39

Personal tags can be viewed by Admins

Options:

A.  

True

B.  

False

Discussion 0
Questions 40

A company called Universal Containers would like to track bugs within Sales force. The company needs to track the bug's severity and type as well as its status and description. Bugs should be related to Cases, but the bug's owner will be different than the owner of the case. How can the Universal Containers administrator meet these requirements?

Options:

A.  

Create a section on the case page layout

B.  

Create a field on cases

C.  

Create a custom object for bugs and relate it to cases

D.  

Create a relationship between the standard bug object and the standard case object

Discussion 0
Questions 41

You can package standard objects.

Options:

A.  

True

B.  

False

Discussion 0
Questions 42

Controls are no longer supported by SFDC

Options:

A.  

True

B.  

False

Discussion 0
Questions 43

Describe some ways you can proactively make sure quality data is entered into the system.

Options:

Discussion 0
Questions 44

Steps can be added to an active approval process.

Options:

A.  

True

B.  

False

Discussion 0
Questions 45

Duplicate records are more commonly found when using a public sharing model?

Options:

A.  

True

B.  

False

Discussion 0
Questions 46

An administrator notices there are too many duplicate records, numerous sharing rules, and a large number of manually shared records. This situation maybe a symptom of...

Options:

A.  

A role hierarchy that has too few roles

B.  

A sharing model that is too public.

C.  

A sharing model that is too private.

D.  

Object permissions on profiles that are too restrictive.

Discussion 0
Questions 47

Describe some features within web services.

Options:

Discussion 0
Questions 48

A company currently uses the standard Sales force product and price hook objects. Is it possible for this company to publish product and price hook information to its corporate Web site so customers in different regions sec the correct product catalog with prices in the local currency?

Options:

A.  

Yes, with the Customer portal.

B.  

No, it is not possible to present multicurrency data.

C.  

Yes, by building a custom integration following the X-to-Web design pattern.

D.  

No, it is not possible to present data stored in standard objects other than cases and solutions to a Web site.

Discussion 0
Questions 49

The API fully respects the security and access protocols configured through Force.com builder.

Options:

A.  

True

B.  

False

Discussion 0
Questions 50

What can be customized in content?

Select all that apply:

Options:

A.  

Content type

B.  

Validation rules

C.  

Page layouts

D.  

Content Value

Discussion 0
Questions 51

What are the 5 main places you can go to receive support for Apex?

Options:

Discussion 0
Questions 52

What are some of the criteria you can use to identify duplicate records?

Select all that apply:

Options:

A.  

Account Numbers

B.  

Descriptions

C.  

IDs

D.  

Phone numbers

E.  

SIC Codes

F.  

Addresses

G.  

Email Addresses

Discussion 0
Questions 53

What are some of the parameters that should be taken into account when thinking of training?

Options:

Discussion 0
Questions 54

What are the types of items measured by the Sales force Labs Adoption Dashboards?

Select all that apply:

Options:

A.  

User logins

B.  

Closed won opportunities

C.  

Call activity

D.  

Data quality

Discussion 0
Questions 55

When should you consider Opportunity Update Reminders?

Options:

Discussion 0
Questions 56

Where do I add IP addresses to the trusted set?

Options:

A.  

Setup| Administration Setup |Security Controls| Network Access

B.  

Setup| Administration Setup |Company Information

C.  

Setup |Administration Setup |Users | Profiles

D.  

Setup| Company Information

Discussion 0