Cisco Customer Success Manager
Last Update Oct 2, 2025
Total Questions : 157
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Which type of information should be captured during the first customer engagement?
The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company’s success? (Choose two.)
Which item should the Customer Success Manager focus on to enable the adoption of a software solution?
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.
Which analysis model is used to better understand the customer business environment?
What arethetwo expected outcomes of the customer onboard stage? (Choose two.)
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?
Which statement describes the difference between customer success and customer sales?
Which metric is used to determine how much should be spent to acquire a customer?
An external customer case study is being created. Drag and drop the contents which show value from the left onto the right.Not all content choices are used.
Which action should a Customer Success Manager take to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?
What is the first step a Customer Success Manager should take to identify why the solution was purchased?
How are operating expenses (OpEx) different from capital expenses (CapEx)?
Refer to the exhibit.
Which action should the Customer Success Manager take to improve the health index of Company B?
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?
A customer complains about the number of times they must explain their problems and ask different team members to find a solution. How can this issue be avoided?
A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the concern and takes ownership. Which action does the Customer Success Manager take first?
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?
As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?
A customer has six technical support cases open that are related to user connectivity that havenegatively impacted the customer health scores for
product quality and customer sentiment. After the Customer Success Manager assesses the business impact, which action creates a mitigation plan?
What should be the primary source of information about a customer’s current adoption barriers?
In which stage does the Customer Success Manager initially validate stakeholders?
A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?
You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting?
The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company’s success? (Choose two.)
How does the Customer Success Manager identify the product and solutions purchased by a customer?
From a Customer Success perspective, which reason to monitor your customer’s health is the most important?
Refer to the exhibit.
Which initial action does a Customer Success Manager take?
During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company
ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?
During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social media. In which stage is the customer?
At which lifecycle stage does the Customer Success Manager identify the solution purchased?
Which two outcomes are expansion opportunities within customer success? (Choose two.)
What is the barrier type when end-users are having difficulties understanding the features and functionalities of the new solution?
The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two.)
TESTED 02 Oct 2025
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