Avaya IP Office Platform Support Certified Exam
Last Update Oct 26, 2025
Total Questions : 190
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A customer requests to hear a secondary dial-tone when making outgoing calls. Where is this function enabled?
A customer wants to use the Avaya IP Office™ server to allocate IP addresses to phones that are connected to the subnet that LAN2 is connected to.
To meet the customer’s requirement, what needs to be configured?
When monitoring the IP Office system using the System Status Application (SSA), which of the following information is NOT displayed by default?
In the Distributed Voicemail Pro and the Central Voicemail Pro, what protocol do they use to communicate with each other?
Which tool can be used after the ignition process is completed to configure initial settings for System, VoIP, Voicemail, Users, and more in a step-by-step manner?
Which Avaya IP Office™ 500V2 base module supports both Analogue and Digital telephony?
A company with 500 users has a single IP Office Server Edition providing telephony, presence and Instant Messaging, UMS, Conferencing, and Mobility support. They are acquiring a remote company with 400 users. They want to ensure all IP Office features are available to everyone and maintain Avaya support.
What is the minimum hardware requirement to achieve this?
When creating a Short Code that is to connect to a Start Point on the modules in Voicemail Pro, which short code feature can be used?
Which of the following is the correct method to find the IP address of an IP extension in the IP Office?
A remote worker using Avaya Windows Communicator visits the office headquarters where IP Office and one-X® Portal are located. Which two technologies can enable the worker to re-register locally? (Select two.)
After a failure of the original Primary Avaya IP Office™ server, a restore needs to be applied to a replacement Avaya IP Office™ server.
To generate a successful restore of the backup made of the original server, which two criteria should the replacement server have? (Choose two.)
Which two applications can be used to configure Users, Hunt Groups, and Incoming Call Routes with the most advanced settings? (Choose two.)
System Alarms can be viewed in two applications, but only one of them can generate alarm notification via email. Which application can send an email notification for an alarm?
For a Hot Desking user, which of the following Telephony-Supervisor Settings should be configured?
On an Avaya IP Office™ 500V2 system, which application can be used to display the size of the configuration that is currently loaded into the Control Unit?
Which method can be used to add new users to a Server Edition in Select mode?
A customer wants to enable a secondary dial tone when making outgoing calls for a specific group of users.
Where should this function be enabled?
What is the additional security measure required for upgrading the IP Office 500 V2 using the Upgrade Wizard?
A customer wants to ensure seamless communication between their employees and external parties, including those who are off-site. Which application would be the most appropriate for these users, given their needs?
You have purchased a pre-configured Avaya Application Server, which includes Voicemail Pro and one-X® Portal applications. You need to verify if both applications are running. Which application should you use, and what steps would you take to confirm the status of the applications?
When saving a configuration after making changes using the Manager Application, you get a warning that your configuration has errors.
Which step is needed to see the errors that are causing this warning message?
After the first start-up of an IP Office™ system, some default security Rights Groups are available.
Which Rights Group allows access to the diagnostic application that provides real time status, historic utilization, alarm information, and more?
When you erase security settings and set them back to default, which three passwords will you be prompted to change?
A customer has enabled UMS on their VoiceMail Pro server and wants to retrieve voicemail messages using Microsoft Outlook, but they are not using Microsoft Exchange as the message store. Which complex protocol must be configured in Microsoft Outlook to access their messages?
Which application will enable users to access their own recordings from within Media Manager?
What is the exact default short code used to toggle the modem function on the analog trunk card, which can be modified for custom requirements?
If a 4-port expansion card is added to the IP Office 500 V2, what is the maximum number of expansion units that the IP Office can support?
In the IP Office Manager program, under what condition will the Voicemail Recording tab be displayed?
Which feature of IP Office is necessary to trigger screen pops, where the caller ID prompts the computer to display a record associated with that number?
What is the reason for starting the expansion modules before powering up the control unit, as recommended by Avaya?
A customer is running an IP Office 500 V2, one-X Portal, Voicemail Pro, and CCR supporting 50 users, of which 10 are CCR agents. They are currently on software version 8.0 and would like to upgrade to version 9.1.
What application changes will they need to make during the upgrade?
Which requirement is needed to allow a user to use the Softconsole application?
You are trying to assign a user as a Power User in the User Form of Manager, but the option is not available in the profile drop-down menu. What is the most likely reason for this?
If ContactStore is running on a separate server from Voicemail Pro, a registry key must be set in the ContactStore server. What is the exact purpose of this registry key, which poses potential security risks if not set correctly?
In an installation of Server Edition, as well as the IP Office, the Voicemail Pro and one-X® Portal are also installed at the same time. Therefore, by default they should both be running.
Which application would NOT be useful to check if they are in fact up and running?
In Server Edition Select mode, what method can be utilized to add new users?
Time profiles can be used to automate a customer's out-of-hours setting, and it is also possible to override these profiles manually to either deactivate or activate them. What additional steps are required to allow customers to control the time profile using their phones?
On an IP 500 control unit that has 12 DS30 modules configured, what is the maximum number of ISDN/PRI trunks that can be configured?
What is the recommended method for adding new users to an IP Office Server Edition in Select mode, ensuring efficient management?
Which application allows users to access their own recordings within Media Manager?
Where can password rules and complexities be set for Users?
A From the Manager application go to Advanced > Security Settings and open General Settings
B From the User Portal go to settings and change the security settings
C. From the Web Manager, go to Call Management > Security.
D From the Manager application open your system configuration and select a user in the Users section and open the Security tab
The Avaya IP Office™ 500V2 can have a maximum of two Combination Cards installed at the same time.
What are the two versions of Avaya IP Office™ Combination Cards that are available? (Choose two.)
A customer using Voicemail Pro wants to retrieve information left by the caller through a web interface.
Which Voicemail Pro feature can the technician suggest?
What are two options to install licenses for an Avaya IP Office™ release 11 system? (Choose two.)
When upgrading from a release pre-11.1 to 11.1 or later, which Avaya IP Office™ platform is not affected by the change from CentOS6 to CentOS7?
Select the two valid methods for sending voicemails to email using Voicemail Pro:
A customer reports that after they rebooted the IP Office, some users are not receiving calls as they did before. Which two tools can you use to identify the last system changes made?
Which Protocol is used by one-X® Mobile to enable Instant Messaging outside of the IP Office network, and also provides encryption for secure communication?
A customer has an XT Endpoint with embedded Collaboration Server for IP Office installed, but they are not able to add an 11th person to a Scopia video conference. Which of the following could be the possible reasons for this issue?
Which combination of licenses is required for an Avaya Communicator user to enable video conferencing?
Which two requirements are necessary for a Small Community Network (SCN) with Distributed Voicemail? (Select two.)
A user from a remote IP Office site contacts you to discuss a voicemail issue. You use the Manager program to check the multi-site IP Office network, but only your local IP Office is displayed. What could be the reason for this issue?
Which Avaya IP Office™ application will allow a system administrator to see historical events and alarms on a trunk in the Avaya IP Office™?
To display Avaya IP Office™ resources including CPU utilization, Channel utilization, and license status, which application is used?