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Avaya IP Office Platform Support Certified Exam Question and Answers

Avaya IP Office Platform Support Certified Exam

Last Update Oct 26, 2025
Total Questions : 190

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Questions 1

A customer requests to hear a secondary dial-tone when making outgoing calls. Where is this function enabled?

Options:

A.  

User Telephony

B.  

Short Code

C.  

ARS table

D.  

System Telephony

Discussion 0
Questions 2

A customer wants to use the Avaya IP Office™ server to allocate IP addresses to phones that are connected to the subnet that LAN2 is connected to.

To meet the customer’s requirement, what needs to be configured?

Options:

A.  

Enable the SNTP server on LAN2.

B.  

Enable NAT on LAN 2.

C.  

Set the DHCP Mode for LAN2 to Client.

D.  

Set the DHCP Mode for LAN2 to Server.

Discussion 0
Questions 3

When monitoring the IP Office system using the System Status Application (SSA), which of the following information is NOT displayed by default?

Options:

A.  

The current time and date of the IP Office system.

B.  

The software version and patch level of the IP Office system.

C.  

The CPU and memory utilization of the IP Office system.

D.  

The number of active calls and the call status on the IP Office system.

Discussion 0
Questions 4

In the Distributed Voicemail Pro and the Central Voicemail Pro, what protocol do they use to communicate with each other?

Options:

A.  

Session Initiation Protocol (SIP)

B.  

Primary Rate Interface (PRI)

C.  

Routing Information Protocol version 2 (RIPv2)

D.  

Small Community Network (SCN)

Discussion 0
Questions 5

Which tool can be used after the ignition process is completed to configure initial settings for System, VoIP, Voicemail, Users, and more in a step-by-step manner?

Options:

A.  

Management Wizard

B.  

Configuration Wizard

C.  

Management Tool

D.  

Configuration Tools

Discussion 0
Questions 6

Which Avaya IP Office™ 500V2 base module supports both Analogue and Digital telephony?

Options:

A.  

Base Carrier Module

B.  

Combination Module

C.  

TCM8 Module

D.  

VCM Module

Discussion 0
Questions 7

A company with 500 users has a single IP Office Server Edition providing telephony, presence and Instant Messaging, UMS, Conferencing, and Mobility support. They are acquiring a remote company with 400 users. They want to ensure all IP Office features are available to everyone and maintain Avaya support.

What is the minimum hardware requirement to achieve this?

Options:

A.  

IP Office Server Edition with additional hardware resources

B.  

IP Office Server Edition with added software licenses

C.  

IP Office Cloud Edition with added hardware resources

D.  

IP Office Cloud Edition with added software licenses

Discussion 0
Questions 8

When creating a Short Code that is to connect to a Start Point on the modules in Voicemail Pro, which short code feature can be used?

Options:

A.  

Voicemail Call Flow

B.  

Start Point Node

C.  

Voicemail On

D.  

Voicemail Collect

Discussion 0
Questions 9

Which of the following is the correct method to find the IP address of an IP extension in the IP Office?

Options:

A.  

Use ARP from your PC.

B.  

Use the Extension Summary in SSA.

C.  

Look on the label on the underside of all IP Phones.

D.  

Use Monitor to reset the telephone, and watch it get a new DHCP address.

Discussion 0
Questions 10

Which configuration area must be configured for the Hot Desking user?

Options:

A.  

Services

B.  

Extension

C.  

User Rights

D.  

Telephony-Supervisor Settings

Discussion 0
Questions 11

A remote worker using Avaya Windows Communicator visits the office headquarters where IP Office and one-X® Portal are located. Which two technologies can enable the worker to re-register locally? (Select two.)

Options:

A.  

Session Border Controller

B.  

Wi-Fi calling

C.  

Split-brain DNS

D.  

Port Address Translation (PAT)

E.  

Extensible Messaging and Presence Protocol (XMPP)

Discussion 0
Questions 12

After a failure of the original Primary Avaya IP Office™ server, a restore needs to be applied to a replacement Avaya IP Office™ server.

To generate a successful restore of the backup made of the original server, which two criteria should the replacement server have? (Choose two.)

Options:

A.  

a temporary IP address that does not match the IP of the original server

B.  

the same IP address as the original server

C.  

the same software version installed on it as the original server

D.  

the same system name as the original server

Discussion 0
Questions 13

Which two applications can be used to configure Users, Hunt Groups, and Incoming Call Routes with the most advanced settings? (Choose two.)

Options:

A.  

Manager

B.  

Web Manager Admin

C.  

Web Manager

D.  

WebLM

Discussion 0
Questions 14

System Alarms can be viewed in two applications, but only one of them can generate alarm notification via email. Which application can send an email notification for an alarm?

Options:

A.  

Manager Application

B.  

Monitor Application

C.  

System Status Application

D.  

Web Manager Application

Discussion 0
Questions 15

For a Hot Desking user, which of the following Telephony-Supervisor Settings should be configured?

Options:

A.  

User Rights

B.  

Services

C.  

Mobility

D.  

Extension

E.  

Hunt Groups

Discussion 0
Questions 16

On an Avaya IP Office™ 500V2 system, which application can be used to display the size of the configuration that is currently loaded into the Control Unit?

Options:

A.  

Web Manager Application

B.  

System Monitor Application

C.  

System Status Application

D.  

WebLM Application

Discussion 0
Questions 17

Which method can be used to add new users to a Server Edition in Select mode?

Options:

A.  

LMS

B.  

LDAP

C.  

Outlook Pluqin

D.  

Duplicate User

Discussion 0
Questions 18

A customer wants to enable a secondary dial tone when making outgoing calls for a specific group of users.

Where should this function be enabled?

Options:

A.  

on the User Telephony configuration

B.  

on the Short Code configuration

C.  

on the ARS table configuration

D.  

on the System Telephony configuration

Discussion 0
Questions 19

What is the additional security measure required for upgrading the IP Office 500 V2 using the Upgrade Wizard?

Options:

A.  

Biometric authentication

B.  

Firewall authentication

C.  

Two-factor authentication

D.  

Captcha authentication

Discussion 0
Questions 20

A customer wants to ensure seamless communication between their employees and external parties, including those who are off-site. Which application would be the most appropriate for these users, given their needs?

Options:

A.  

Avaya Equinox

B.  

Avaya Communicator

C.  

Mobile Twinning

D.  

one-X Mobile Preferred

Discussion 0
Questions 21

You have purchased a pre-configured Avaya Application Server, which includes Voicemail Pro and one-X® Portal applications. You need to verify if both applications are running. Which application should you use, and what steps would you take to confirm the status of the applications?

Options:

A.  

Web Manager Application, navigate to the System Status > Applications menu and check for the status of Voicemail Pro and one-X® Portal.

B.  

Monitor Application, check the status of the applications on the home screen dashboard.

C.  

Manager Application, navigate to the Server > Applications menu and check the status of Voicemail Pro and one-X® Portal.

D.  

Application Server, log in and run a command to check the status of the applications.

Discussion 0
Questions 22

When saving a configuration after making changes using the Manager Application, you get a warning that your configuration has errors.

Which step is needed to see the errors that are causing this warning message?

Options:

A.  

In the Manager application, click on Solution to view the System Summary page and look for errors with a red circle with X icon in the list.

B.  

In the Manager application, ensure that you have the Error List pane enabled and look for lines with a yellow triangle with exclamation icon in the list.

C.  

In the Manager application, ensure that you have the Error List pane enabled and look for lines with a red circle with X icon in the list.

D.  

Use the System Monitor application to view the configuration errors.

Discussion 0
Questions 23

After the first start-up of an IP Office™ system, some default security Rights Groups are available.

Which Rights Group allows access to the diagnostic application that provides real time status, historic utilization, alarm information, and more?

Options:

A.  

TCPA Group

B.  

Manager Group

C.  

Operator Group

D.  

System Status Group

Discussion 0
Questions 24

When you erase security settings and set them back to default, which three passwords will you be prompted to change?

Options:

A.  

Administrator Password

B.  

Security Password

C.  

User Password

D.  

System Password

E.  

Voicemail Pro Password

Discussion 0
Questions 25

A customer has enabled UMS on their VoiceMail Pro server and wants to retrieve voicemail messages using Microsoft Outlook, but they are not using Microsoft Exchange as the message store. Which complex protocol must be configured in Microsoft Outlook to access their messages?

Options:

A.  

POP3

B.  

MAP

C.  

HTTP

D.  

MAPI

Discussion 0
Questions 26

Which application will enable users to access their own recordings from within Media Manager?

Options:

A.  

Web Client

B.  

Voice Recording Client

C.  

Workplace Client

D.  

User Portal

Discussion 0
Questions 27

Which two factors contribute to the size of a ContactStore server?

Options:

A.  

The number of voicemail channels and the number of incoming lines

B.  

The number of hunt groups and the number of concurrent users for search and replay function

C.  

The number of recordings and the number of incoming lines

D.  

The number of voicemail channels and the number of hunt groups

E.  

The number of recordings and the number of concurrent users for search and replay function

Discussion 0
Questions 28

What is the exact default short code used to toggle the modem function on the analog trunk card, which can be modified for custom requirements?

Options:

A.  

9000

B.  

#9000*

C.  

*9000#

D.  

#9000#

Discussion 0
Questions 29

If a 4-port expansion card is added to the IP Office 500 V2, what is the maximum number of expansion units that the IP Office can support?

Options:

A.  

10

B.  

8

C.  

12

D.  

14

Discussion 0
Questions 30

Which three licenses are replaced by Server Edition? (Choose three.)

Options:

A.  

Avaya IP Office Voice Networking

B.  

Avaya IP Office Receptionist

C.  

Avaya IP Office Advanced Edition

D.  

Avaya IP Office Power User

E.  

Avaya IP Office Mobile Worker

Discussion 0
Questions 31

In the IP Office Manager program, under what condition will the Voicemail Recording tab be displayed?

Options:

A.  

The IP Office Platform is running the Server Edition.

B.  

Voicemail Pro/Lite is selected in the IP Office.

C.  

The IP Office Platform has Essential Edition enabled.

D.  

Voicemail Pro is running on a Linux-based system.

Discussion 0
Questions 32

Which feature of IP Office is necessary to trigger screen pops, where the caller ID prompts the computer to display a record associated with that number?

Options:

A.  

Voicemail Pro

B.  

Avaya Aura® Application Enablement Services

C.  

TAPILink Pro

D.  

UMS

Discussion 0
Questions 33

What is the reason for starting the expansion modules before powering up the control unit, as recommended by Avaya?

Options:

A.  

It is simpler to start with the expansion unit at the top and then work your way down.

B.  

All expansion units must be powered for the control unit to detect them.

C.  

The control unit may not always detect the expansion units if powered up last.

D.  

The expansion units require more time to power up than the control unit.

Discussion 0
Questions 34

A customer is running an IP Office 500 V2, one-X Portal, Voicemail Pro, and CCR supporting 50 users, of which 10 are CCR agents. They are currently on software version 8.0 and would like to upgrade to version 9.1.

What application changes will they need to make during the upgrade?

Options:

A.  

Only CCR as it is not supported in 9.0 or higher.

B.  

Only one-X Portal as it is supported in 9.0 or higher.

C.  

All applications, as 9.1 does not support any of them.

D.  

All applications can be upgraded to 9.0 or higher without changes.

Discussion 0
Questions 35

Which requirement is needed to allow a user to use the Softconsole application?

Options:

A.  

Enable Receptionist on the users profile options.

B.  

Enable the Softconsole in the users profile options.

C.  

Verify that enough Power User licenses are available.

D.  

Enable the Softconsole for the hunt group that the user is a member of.

Discussion 0
Questions 36

You are trying to assign a user as a Power User in the User Form of Manager, but the option is not available in the profile drop-down menu. What is the most likely reason for this?

Options:

A.  

The feature has not been enabled in the IP Office system's licensing.

B.  

The user does not have the necessary User Right assigned to them.

C.  

The IP Office system is running an incompatible software version.

D.  

The user's extension has not been configured correctly.

Discussion 0
Questions 37

If ContactStore is running on a separate server from Voicemail Pro, a registry key must be set in the ContactStore server. What is the exact purpose of this registry key, which poses potential security risks if not set correctly?

Options:

A.  

It stores the ContactStore License in the server running ContactStore for auditing purposes.

B.  

It registers ContactStore with IP Office for seamless integration.

C.  

It tells ContactStore the exact location of the folder shared with Voicemail Pro for reliable communication.

D.  

It provides read/write access to browser users for easy management.

Discussion 0
Questions 38

In an installation of Server Edition, as well as the IP Office, the Voicemail Pro and one-X® Portal are also installed at the same time. Therefore, by default they should both be running.

Which application would NOT be useful to check if they are in fact up and running?

Options:

A.  

Voicemail Pro Windows Client

B.  

System Status Application

C.  

Web Manager

D.  

Manager Application

Discussion 0
Questions 39

In Server Edition Select mode, what method can be utilized to add new users?

Options:

A.  

LDAP integration

B.  

LMS import

C.  

Outlook Plugin

D.  

Manual user duplication

Discussion 0
Questions 40

Time profiles can be used to automate a customer's out-of-hours setting, and it is also possible to override these profiles manually to either deactivate or activate them. What additional steps are required to allow customers to control the time profile using their phones?

Options:

A.  

Create a new hunt group with the time profile settings and assign the customer's extensions to it.

B.  

Create a new directory number with the time profile settings and assign it to the customer's phones.

C.  

Create a new user right group with the time profile settings and assign it to the customer's user accounts.

D.  

Create a new short code with the time profile settings and assign it to the customer's phones.

Discussion 0
Questions 41

On an IP 500 control unit that has 12 DS30 modules configured, what is the maximum number of ISDN/PRI trunks that can be configured?

Options:

A.  

6

B.  

3

C.  

4

D.  

8

Discussion 0
Questions 42

What is the recommended method for adding new users to an IP Office Server Edition in Select mode, ensuring efficient management?

Options:

A.  

Manually with copy and paste

B.  

Using the Outlook Plugin

C.  

With UMS and LDAP

D.  

With the IP Office Manager Application and custom scripts

Discussion 0
Questions 43

Which application allows users to access their own recordings within Media Manager?

Options:

A.  

Web Self Management

B.  

Web Self Recordings

C.  

Web Self Media Manager

D.  

Web Self Administration

Discussion 0
Questions 44

Where can password rules and complexities be set for Users?

A From the Manager application go to Advanced > Security Settings and open General Settings

B From the User Portal go to settings and change the security settings

C. From the Web Manager, go to Call Management > Security.

D From the Manager application open your system configuration and select a user in the Users section and open the Security tab

Options:

Discussion 0
Questions 45

The Avaya IP Office™ 500V2 can have a maximum of two Combination Cards installed at the same time.

What are the two versions of Avaya IP Office™ Combination Cards that are available? (Choose two.)

Options:

A.  

PRI Trunk Version: 6 DS, 2 POTS, 4 PRI, and 10 VCM

B.  

Analog Trunk Version: 6 DS, 2 POTS, 4 Analog trunks, and 10 VCM

C.  

SIP Trunk Version: 6 DS, 2 POTS, 4 SIP trunks, and 10 VCM

D.  

E&M Trunk Version: 6 DS, 2 POTS, 4 E&M, and 10 VCM

E.  

BRI Trunk Version: 6 DS, 2 POTS, 4 BRI, and 10 VCM

Discussion 0
Questions 46

A customer using Voicemail Pro wants to retrieve information left by the caller through a web interface.

Which Voicemail Pro feature can the technician suggest?

Options:

A.  

Voicemail Collect

B.  

Campaign

C.  

Looped Announcement

D.  

Avaya Contact Recorder

E.  

Auto Attendant

Discussion 0
Questions 47

What are two options to install licenses for an Avaya IP Office™ release 11 system? (Choose two.)

Options:

A.  

the ADI licenses that are installed locally on the Avaya IP Office™ system

B.  

the Avaya IP Office™ system connecting to a Media Manager server hosting the appropriate licenses

C.  

the PLDS license file that is installed locally on the Avaya IP Office™ system

D.  

the Avaya IP Office™ system connecting to a WebLM server hosting the appropriate licenses

Discussion 0
Questions 48

When upgrading from a release pre-11.1 to 11.1 or later, which Avaya IP Office™ platform is not affected by the change from CentOS6 to CentOS7?

Options:

A.  

PC based Avaya IP Office™ servers

B.  

Avaya IP Office™ 500V2 control unit

C.  

UCM

D.  

Virtualized Avaya IP Office™ servers

Discussion 0
Questions 49

Select the two valid methods for sending voicemails to email using Voicemail Pro:

Options:

A.  

TAPI and SMTP

B.  

SNMP and MAPI

C.  

Outlook and SNMP

D.  

TAPI and Outlook

E.  

SMTP and MAPI

Discussion 0
Questions 50

A customer reports that after they rebooted the IP Office, some users are not receiving calls as they did before. Which two tools can you use to identify the last system changes made?

Options:

A.  

Web-Manager

B.  

Monitor

C.  

Manager

D.  

System Status Application

Discussion 0
Questions 51

Which Protocol is used by one-X® Mobile to enable Instant Messaging outside of the IP Office network, and also provides encryption for secure communication?

Options:

A.  

HTML

B.  

XMPP

C.  

HTTP

D.  

TLS

Discussion 0
Questions 52

A customer has an XT Endpoint with embedded Collaboration Server for IP Office installed, but they are not able to add an 11th person to a Scopia video conference. Which of the following could be the possible reasons for this issue?

Options:

A.  

The 11th participant does not have the latest Scopia video conferencing software installed on their device.

B.  

The Scopia video conferencing system is limited up to 10 participants.

C.  

The Collaboration Server license does not allow more than 10 participants in a video conference.

D.  

The customer's network bandwidth is not sufficient to support more than 10 video conference participants.

Discussion 0
Questions 53

Which combination of licenses is required for an Avaya Communicator user to enable video conferencing?

Options:

A.  

Power User and Receptionist

B.  

Basic User and Office Worker

C.  

Office Worker and Power User

D.  

Receptionist and Remote Worker

E.  

Basic User and Remote Worker

Discussion 0
Questions 54

Which two requirements are necessary for a Small Community Network (SCN) with Distributed Voicemail? (Select two.)

Options:

A.  

Installation of IIS on all Voicemail Pro servers

B.  

Support for Port 80

C.  

Local Host file

D.  

Preferred Edition Licenses on all IP Office systems

E.  

SMTP communication unblocked between Voicemail servers

Discussion 0
Questions 55

A user from a remote IP Office site contacts you to discuss a voicemail issue. You use the Manager program to check the multi-site IP Office network, but only your local IP Office is displayed. What could be the reason for this issue?

Options:

A.  

The Unit/Broadcast address is set to 255.255.255.255.

B.  

No SCN users are available.

C.  

The remote sites are undergoing a reboot.

D.  

Your login credentials are incorrect.

Discussion 0
Questions 56

Which Avaya IP Office™ application will allow a system administrator to see historical events and alarms on a trunk in the Avaya IP Office™?

Options:

A.  

System Status Application

B.  

System Monitor

C.  

Manager Application

D.  

Voicemail Pro Client

Discussion 0
Questions 57

To display Avaya IP Office™ resources including CPU utilization, Channel utilization, and license status, which application is used?

Options:

A.  

WebLM Application

B.  

Web Manager Application

C.  

System Monitor Application

D.  

System Status Application

Discussion 0