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Cisco Renewals Manager (700-805 CRM) Question and Answers

Cisco Renewals Manager (700-805 CRM)

Last Update Oct 2, 2025
Total Questions : 99

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Questions 1

Which two actions can a partner or customer perform within CCW-R? (Choose two.)

Options:

A.  

set up billing

B.  

download hardware, software and services datasheets

C.  

change Customer Address

D.  

view and manage their contracts

E.  

order new services

Discussion 0
Questions 2

What is the ATR on a $10, 000 one year recuring revenue contract?

Options:

A.  

$10,000

B.  

10% of $10,000

C.  

$10,000 divided by 12

D.  

$1,200

Discussion 0
Questions 3

Which service offering helps define the customer's IT vision and strategy?

Options:

A.  

Support

B.  

Advisory

C.  

Optimization

D.  

Training

Discussion 0
Questions 4

What are the 3 Cs of Cisco’s CX Installed Base (CX-IB) Methodology?

Options:

A.  

Check start dates, Co-terminate start dates. Consolidate services

B.  

Connect, Communicate, Consolidate

C.  

Communicate, Co-terminate end dates. Consolidate contracts

D.  

Cover the uncovered, Co-terminate end dates. Consolidate contracts

Discussion 0
Questions 5

Which two outcomes drive the value of subscriptions for customers? (Choose two.)

Options:

A.  

Consulting services

B.  

continuous access to innovation

C.  

bundling of software and hardware

D.  

Access to the latest capabilities

E.  

freeware offers

Discussion 0
Questions 6

Which area of the Success Plan is the Renewal Manager responsible?

Options:

A.  

Barriers Predicted

B.  

Solution Renewal

C.  

Adoption Barriers Overcome

D.  

Success Plan Hypothesis

Discussion 0
Questions 7

What is the role of a Renewals Manager in a Customer Success Plan?

Options:

A.  

The Renewals Manager is a reactive resource to administrate the renewal process.

B.  

The Renewals Manager is a salesperson acting only when a Customer Success Plan is created.

C.  

The Renewals Manager collaborates proactively with Sales and the CSM to renew all recurring offers.

D.  

The Renewals Manager is an administrative role acting on the insight provided by financial tools.

Discussion 0
Questions 8

Which product addresses network segment a in issues and is comprised of Viptela and Meraki products?

Options:

A.  

Tetration

B.  

SD-WAN

C.  

Security applications

D.  

Cloud services

Discussion 0
Questions 9

How does Cisco define Business Critical Services?

Options:

A.  

subscription-based services covering the lifecycle of a technology

B.  

Pay-as-you-go, services covering business-critical functions

C.  

hardware replacement

D.  

Pay-as-you-go, technology-based services

Discussion 0
Questions 10

What is the implication of on-time renewals for an IT service provider company?

Options:

A.  

Incentives will be paid.

B.  

Customer satisfaction is improved.

C.  

No disruption to recurring revenue.

D.  

There is no significant impact if sales are on plan.

Discussion 0
Questions 11

Which statement best describes an Ask the Expert session?

Options:

A.  

A pre-recorded webinar from an expert

B.  

A hosted educational webinar with live expert Q and A

C.  

A 24-7 phone line providing expert advice

D.  

A one on one coaching engagement covering specific use cases

Discussion 0
Questions 12

Which approach should be applied when renewing a quote?

Options:

A.  

Product led approach

B.  

Solutions led approach

C.  

Reward led approach

D.  

Concerns led approach

Discussion 0
Questions 13

Which support should a Renewals Manager expect from the Customer Success Manager?

Options:

A.  

communicate discounts on services and software

B.  

communicate the closure of contracts

C.  

communicate customer's perceived value and highlight potential barriers

D.  

communicate new greenfield opportunities

Discussion 0
Questions 14

Which licensing model represents the highest value?

Options:

A.  

Transactional

B.  

Subscription

C.  

Pay as you go

D.  

Enterprise Agreements

Discussion 0
Questions 15

What is the key implication on-time renewals have for an IT provider company?

Options:

A.  

incentives will be paid

B.  

improved customer satisfaction

C.  

no major impact if sales are on plan

D.  

recurring business is preserved

Discussion 0
Questions 16

What does iARR measure?

Options:

A.  

our ability to monitor product utilization, and financial growth collectively

B.  

our ability to increase renewal rates through pricing controls

C.  

our ability to expand upon existing customer value

D.  

our ability to internally align renewable resources

Discussion 0
Questions 17

Which action should a Renewals Manager take first?

Options:

A.  

Assign an RS to priority accounts

B.  

Meet and confirm the AM, CSS, CSM and their resources

C.  

Meet the customer and perform a renewals diagnosis

D.  

Download contract data and develop a renewals strategy

Discussion 0
Questions 18

Which two actions does a partner or customer perform within CCW-R? (Choose two.)

Options:

A.  

order new services

B.  

download hardware, software and services data sheets

C.  

set up billing

D.  

change Customer Address

E.  

view and manage their contracts

Discussion 0
Questions 19

Which task should a Renewals Manager perform during the Prospect phase?

Options:

A.  

Risk Assessment

B.  

Risk Mitigation

C.  

Review new opportunities

D.  

Terms negotiation

Discussion 0
Questions 20

A customer purchased a three-year WebEx contract of 100 seats at $10 per seat. What is the annual recurring revenue?

Options:

A.  

$100

B.  

$1000

C.  

$3000

D.  

$ 3300

Discussion 0
Questions 21

Which discussion point helps up sell a customer?

Options:

A.  

Focus on what the customer already has covered on the network.

B.  

Discuss changes in the network and identify any uncovered additions to the network.

C.  

Focus on how much it will cost the customer.

D.  

Discuss your prior ties and why you need the sale.

Discussion 0
Questions 22

Which services renewals metric is provided in Partner Experience Platform (PXP)?

Options:

A.  

new products

B.  

number of customer complaints

C.  

renewal rate

D.  

end-of-life products

Discussion 0
Questions 23

Which statement is the most accurate description of the Health Index?

Options:

A.  

a tool for service providers to determine what stage of the lifecycle to offering training solutions

B.  

an ongoing measurement of customer sentiment

C.  

a measurement tool for resolving specific product quality issues and adoption barriers

D.  

an ongoing measurement of several key customer health indicators

Discussion 0
Questions 24

Which action can a Renewals Manager take to drive value in the account?

Options:

A.  

Removing adopt on barriers.

B.  

Def ne the account forecast.

C.  

Manage and mitigate renewal risk.

D.  

Align partners on training.

Discussion 0
Questions 25

What does a renewal proposal contract outline?

Options:

A.  

detailed information about the resources that will support the implementation

B.  

the customer's current needs, challenges, and goals

C.  

the updated terms, services, and pricing options

D.  

guarantee that the customer will participate in an advocacy blog post

Discussion 0
Questions 26

Customer A purchased a one-year WebEx contract of 100 seats at $10 per seat. Customer B purchases a three-year WebEx contract of 100 seats at $10 per seat.

What is the annual recurring revenue (ARR) for each?

Options:

A.  

$1000 and $3000

B.  

$1100 and $3300

C.  

$1000 and $1000

D.  

$3000 and $3000

Discussion 0
Questions 27

Which two factors drive subscription value for customers? (Choose two)

Options:

A.  

up to date security protection

B.  

bundling of software and hardware

C.  

freeware offers

D.  

training access

E.  

continuous access to innovation

Discussion 0
Questions 28

What are the steps to develop a renewal quote?

Options:

A.  

Identify the barriers to adoption, ensure that the customer is using the solution, and work with the account manager to create a quote.

B.  

Ask the customer for renewal data, evaluate new requirements, and quote new services.

C.  

Identify the items to renew, verify the discounts, confirm the shipping address, and verify the billing entity.

D.  

Position the new technology, create a quote, and order the quote.

Discussion 0
Questions 29

Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?

Options:

A.  

validate the customer's business needs

B.  

focus on benefits

C.  

lock in revenue streams through co-termination

D.  

explore up sell opportunities

Discussion 0
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