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Cisco Renewals Manager (700-805 CRM) Question and Answers

Cisco Renewals Manager (700-805 CRM)

Last Update May 14, 2024
Total Questions : 52

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Questions 1

What does TPV mean?

Options:

A.  

Total Product Value

B.  

Total Partner View

C.  

Telepresence Value

D.  

Total Partner Value

Discussion 0
Questions 2

Which action can a Renewals Manager take to drive value in the account?

Options:

A.  

Removing adopt on barriers.

B.  

Def ne the account forecast.

C.  

Manage and mitigate renewal risk.

D.  

Align partners on training.

Discussion 0
Questions 3

Which area of the Success Plan is the Renewal Manager responsible?

Options:

A.  

Barriers Predicted

B.  

Solution Renewal

C.  

Adoption Barriers Overcome

D.  

Success Plan Hypothesis

Discussion 0
Questions 4

What does iARR measure?

Options:

A.  

our ability to monitor product utilization, and financial growth collectively

B.  

our ability to increase renewal rates through pricing controls

C.  

our ability to expand upon existing customer value

D.  

our ability to internally align renewable resources

Discussion 0
Questions 5

Which licensing model is the most complex for a customer to manage?

Options:

A.  

Managed service agreement

B.  

Subscription

C.  

Enterprise agreement

D.  

A La Carte

Discussion 0
Questions 6

What is the key implication on-time renewals have for an IT provider company?

Options:

A.  

incentives will be paid

B.  

improved customer satisfaction

C.  

no major impact if sales are on plan

D.  

recurring business is preserved

Discussion 0
Questions 7

What is the primary measurement of success for a Renewals Manager?

Options:

A.  

upsell percentage

B.  

percentage of contracts closed

C.  

renewal success rate

D.  

iARR rate

Discussion 0
Questions 8

When renewing a contract with a customer, which action is important?

Options:

A.  

Start discussions once the contract has expired.

B.  

Validate customers business needs.

C.  

Do not offer any financing solutions.

D.  

Propose only the most important part of the solution.

Discussion 0
Questions 9

What support should an RM take from the CSM?

Options:

A.  

Communicate new greenfield opportunities.

B.  

Communicate value and the impact of Cisco solutions.

C.  

Book customer-service briefings.

D.  

Oversee the closure of contracts.

Discussion 0
Questions 10

Which service offering helps define the IT vision and strategy of the customer?

Options:

A.  

optimization

B.  

support

C.  

training

D.  

advisory

Discussion 0
Questions 11

Which three financial metrics are critical in renewing subscriptions? (Choose three.)

Options:

A.  

net new sales

B.  

annual re curing revenue

C.  

close rate

D.  

training costs

E.  

renewal rate

Discussion 0
Questions 12

Which service offering helps define the customer's IT vision and strategy?

Options:

A.  

Support

B.  

Advisory

C.  

Optimization

D.  

Training

Discussion 0
Questions 13

Which case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome?

Options:

A.  

The adoption rate is 50%under the expected level and the plan is six months before the expiration date.

B.  

There are no open incidents 30 days before renewal dates.

C.  

Customer is willing to subscribe to a recommendation case to be publicly communicated.

D.  

The health index of a customer is over expected targets with no red flags.

Discussion 0
Questions 14

What is the primary customer value of the Cisco Services Portfolio?

Options:

A.  

Services priced based on usage

B.  

Services packages tailored to specific customer needs

C.  

Customers can develop their own service offerings

D.  

On-call, 24/7 service technicians at all levels

Discussion 0
Questions 15

Which action should a Renewals Manager take first?

Options:

A.  

Assign an RS to priority accounts

B.  

Meet and confirm the AM, CSS, CSM and their resources

C.  

Meet the customer and perform a renewals diagnosis

D.  

Download contract data and develop a renewals strategy

Discussion 0
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