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Avaya Aura ContactCenter Implementation Exam Question and Answers

Avaya Aura ContactCenter Implementation Exam

Last Update May 21, 2024
Total Questions : 65

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Questions 1

You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?

Options:

A.  

Database Maintenance utility

B.  

RefClient

C.  

High Availability

D.  

Data export utility

Discussion 0
Questions 2

You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)

Options:

A.  

Web Comms

B.  

Agent

C.  

Skillset

D.  

Server

E.  

Email

Discussion 0
Questions 3

Avaya requires that a remote support access tool be configured on Avaya Aura® Contact Center (AACC) servers to provide remote support.

Which remote access tool does Avaya recommend?

Options:

A.  

Avaya Secure Access Link

B.  

pcAnywhere

C.  

NetMeeting

D.  

AA_Rescue

Discussion 0
Questions 4

Where is the administration of outbound campaigns and management of dialing lists performed?

Options:

A.  

Contact Center Multimedia Server

B.  

Avaya Aura® Contact Center

C.  

Avaya Proactive Outreach Manager

D.  

Avaya Aura® Media Server

Discussion 0
Questions 5

From the High Availability (HA) utility under Configuration, which menu selection can be used to validate that the Active and Standby servers are running?

Options:

A.  

Notifications

B.  

CC Configuration

C.  

System

D.  

Server Mode

Discussion 0
Questions 6

When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?

Options:

A.  

the Outbound Campaign Management Tool

B.  

the Outbound Message Handler

C.  

the Inbound Message Handler

D.  

the Rules Engine

Discussion 0
Questions 7

For Avaya Aura Contact Center (AACC) High Availability (HA), you must backup the active server database, restore it onto the standby server and enable shadowing.

Database shadowing does not work if the difference in time between the active and the standby server database is greater than how many hours?

Options:

A.  

72 Hours

B.  

48 Hours

C.  

24 Hours

D.  

12 Hours

Discussion 0
Questions 8

Which method does Avaya recommend for installing Avaya Aura® Contact Center (AACC) on a supported server?

Options:

A.  

Run the installation from a remote DVD-ROM drive that is accessible from the server over the Internet.

B.  

Run the installation from a remote hard disk copy of the installation DVD.

C.  

Run the installation from a remote DVD-ROM drive that is accessible from the server over the LAN.

D.  

Insert the Contact Center DVD into the DVD drive of your server.

Discussion 0
Questions 9

A customer wants to implement a Voice and Multimedia Contact Center. In addition to the Avaya Aura® Contact Center (AACC) server, which two functional server types can be integrated into the Voice and Multimedia Contact Center architecture? (Choose two.)

Options:

A.  

Terminal server

B.  

Corporate Web server

C.  

Corporate Email server

D.  

FTP server

Discussion 0
Questions 10

You have created a new application (script) in Orchestration Designer (OD).

Which configuration steps in OD will allow you to place a test call to the new application?

Options:

A.  

Select Application Routes > CDNs > Configured Routes > Select Application > Save

B.  

Select Application > Routes > Add Application > Save

C.  

Select Call Router > Application Routes > CDNs > Configured Routes > Add > Select Application > Save

D.  

Select CDNs > Add Application > Save

Discussion 0
Questions 11

During the Avaya Aura® Contact Center Agent Desktop installation the CCT Log Level was set to Off. Which page allows you to change the CCT Log Level settings if a configuration mistake was made during installation?

Options:

A.  

Agent Desktop Configuration, General Settings, Advanced Settings

B.  

Agent Desktop Configuration, General Settings

C.  

Agent Desktop Configuration, User Settings

D.  

Agent Desktop Configuration, Resources

Discussion 0
Questions 12

Which component is used to add servers in Contact Center Manager Administration (CCMA)?

Options:

A.  

Configuration

B.  

Multimedia

C.  

Access and Partition Management

D.  

Contact Center Management

Discussion 0
Questions 13

You are installing a SIP-based Avaya Aura® Contact Center (AACC) with Avaya Aura® Media Server (AAMS).

Which three functions/features are gained by implementing the AAMS? (Choose three.)

Options:

A.  

skillset based routing

B.  

anchoring of calls

C.  

recorded announcements

D.  

music on hold

E.  

text to speech engine

Discussion 0
Questions 14

On which servers is the Enable Switchover function available when configuring Avaya Aura® Contact Center (AACC) High Availability (HA)?

Options:

A.  

Primary Server

B.  

Primary and Backup Servers

C.  

Active and Standby Servers

D.  

Active Server

Discussion 0
Questions 15

Avaya Aura® Application Enablement Services (AES) is a set of enhanced telephony APIs, protocols, and Web services available to developers. The interface between the Avaya Aura® Contact Center (AACC) and AES is Mutual TLS.

Which three statements regarding the AES and AACC are true? (Choose three.)

Options:

A.  

If you are using Web Services security on Contact Center, you cannot use the default certificates and must use the certificates in the Contact Center Certificate Store.

B.  

AES 7.0 includes the default Contact Center root certificate.

C.  

The Contact Center CTI Proxy points to the AES IP Address, port 4723, Transport TLS.

D.  

AES 7.0 does not include the default Contact Center root certificate. To use the default root certificate with AES 7.0, you must import it into AES.

Discussion 0
Questions 16

During the Microsoft Windows installation, you must provide a computer name and domain as part of the pre-installation tasks.

What is a valid name for the server computer name?

Options:

A.  

Toronto2

B.  

2Toronto

C.  

Toronto2_

D.  

Toronto 2

Discussion 0
Questions 17

Which service contains the Inbound Message Handler (IMH) component?

Options:

A.  

Contact Center Multimedia (CCMM) License Service

B.  

Contact Center Multimedia (CCMM) Campaign Scheduler Service

C.  

Contact Center Multimedia (CCMM) E-mail Manager Service

D.  

Contact Center Multimedia (CCMM) Starter Service

Discussion 0
Questions 18

Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time databases?

Options:

A.  

Contact Center Manager Administration (CCMA)

B.  

Communication Control Toolkit (CCT)

C.  

Contact Center Manager Server (CCMS)

D.  

Contact Center Multimedia (CCMM)

Discussion 0