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VMware Workspace ONE 21.X UEM Troubleshooting Specialist Question and Answers

VMware Workspace ONE 21.X UEM Troubleshooting Specialist

Last Update May 8, 2024
Total Questions : 60

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Questions 1

Refer to the exhibit.

A VMware Workspace ONE administrator made changes to the Secure Email Gateway in the VMware Workspace ONE UEM console When validating the new settings, the test connection fails

Which statement describes the root cause of this issue?

Options:

A.  

The outbound proxy host, port, username, and password values are missing.

B.  

The protocol https: // is missing in the Secure Email Gateway hostname value

C.  

The Secure Email Gateway configuration does not have a valid SSL certificate.

D.  

The protocol https: // is missing in the API server URL value.

Discussion 0
Questions 2

A VMware Workspace ONE administrator is managing a fleet of console

Which step would assist in troubleshooting this problem?

Options:

A.  

Network traffic tools to capture Android traffic

B.  

xCode to extract the device debug log

C.  

Android SDK and do a tcpdump

D.  

Workspace ONE UEM Console Request Debug Log

Discussion 0
Questions 3

An organization has successfully used VMware Workspace ONE UEM for the fast few weeks to deploy a public application on demand lo managed Android iOS and Windows devices that are located in the customer OG.

The Windows and Android device users can still install this application. The iOS device users, however, report that they can see and install other iOS applications from the VMware Workspace ONE Catalog, but they are unable see or install this iOS application

What is the most likely cause of this issue?

Options:

A.  

An organization administrator changed an assignment group setting for the application.

B.  

The organization's VMware Workspace ONE UEM license needs updating

C.  

An organization administrator changed the assignment of the application to the customer

D.  

The organization's APNs certificate expired.

Discussion 0
Questions 4

After introducing an additional AWCM server (for a total of two), enrollments have periodically started to fail. While testing, the administrator notices that when https//awcm.awmdm com;2001/awcm/statistics?awcmsessionid—12345 is accessed, the user is consistently bounced between both AWCM nodes

Which misconfiguration would be causing this behavior?

Options:

A.  

AWCM offloading is not property configured.

B.  

AWCM Persistence is not correctly configured.

C.  

WCM secure channel certificate is not installed.

D.  

AWCM ports are not opened to the new AWCM server.

Discussion 0
Questions 5

Some users report they are unable to enroll their Android and iOS devices using their user account from the organization's Microsoft Active Directory, which is not publicly accessible The administrator needs to gather the log files for troubleshooting these issues with the organization's shared SaaS VMware Workspace ONE UEM tenant and Active Directory.

Which service does the organization's administrator have direct control over to enable verbose logging to troubleshoot this issue?

Options:

A.  

The UAG (Unified Access Gateway) Edge service

B.  

The AWCM (AirWatch Cloud Messaging) service

C.  

The ACC (AirWatch Cloud Connector) service

D.  

The DS (Device Services) service

Discussion 0
Questions 6

A user reported that they were unable to see some of the expected applications and also did not receive the Wi-Fi profile. The profile status, application status, and device-related logging need to be seen to solve the problem:

Which console page should be used to see this information?

Options:

A.  

Resources > Profiles & Baselines > Profiled

B.  

Groups & Settings > All Settings > Admin > Troubleshooting

C.  

Devices > List View > Device Details View > More > Troubleshooting

D.  

Monitor > Reports & Analytics > Events

Discussion 0
Questions 7

An organization administrator configures VMware Workspace ONE UEM to deploy a new internal Win32 application to Windows devices, which are all located in the same OG (organization group). Users of newer Windows devices with increased hardware capacities can install this application, but older Windows devices with lower capacities are unable to complete the installation.

What is the most likely cause of this issue?

Options:

A.  

The VMware Workspace ONE administrator set "RAM Required" for the application in the "Details" tab options.

B.  

The organization's Windows Azure AD credentials in their Microsoft Store for Business expired.

C.  

The assignment of the internal application via the common OG (organization group) is misconfigured

D.  

The VMware Workspace ONE administrator set "Admin Privileges" for the application in the "Details" tab options

Discussion 0
Questions 8

An organization wants to use the VMware Tunnel edge service of VMware Workspace ONE UAG (Unified Access Gateway) to allow an application on managed Android, iOS. and Windows devices to access server resources on their internal network.

An organization administrator deployed UAG and configured the VMware Tunnel edge service, but in the UEM console, "Test Connection" with VMware Tunnel fails What is the most likely cause of this issue"?

Options:

A.  

The Device Traffic Rules are configured incorrectly in the Unified Access Gateway system

B.  

The Device Traffic Rules are incorrect in UEM.

C.  

The Unified Access Gateway is unable to communicate with UEM.

D.  

The VPN payload in a device profile is configured incorrectly in UEM.

Discussion 0
Questions 9

An administrator is getting reports that the profile status on multiple devices is not updating and need view the log which provides information about profile samples from the device. Which log should be viewed?

Options:

A.  

On the Console Server. \Logs\Services\Devicequeue.log

B.  

On the Console Server \Logs\Services\QueuingService.log

C.  

On the Device Services Server \Logs\Services\lnterrogatorQueueService log

D.  

On the Device Services Server \Logs\Services\Queuemanager_Iog

Discussion 0
Questions 10

Refer to the exhibit. Consider this assignment group:

A company created a new assignment group tor its Consulting department and deployed Salesforce application to that group. After two days, only a small number of consultants have confirmed that they have received the application.

Under the Consulting organization group, the VMware Workspace ONE UEM administrator can see 109 enrolled iOS devices, but under the Salesforce application installation status, it shows the application is only assigned to nine devices.

Which statement describes the 100 iOS devices that are unable to see the application assignment?

Options:

A.  

They are not enrolled.

B.  

They are not corporate-owned devices.

C.  

They are not on iOS 14.0.0.

D.  

They are on iOS 14.0 0.

Discussion 0
Questions 11

In a company's VMware Workspace ONE UEM console, the AirWatch Cloud Connection enterprise services settings are configured as shown below Refer to the exhibit.

The VMware Workspace ONE UEM administrator in this organization found the PowerShell integration test connection failed recently. This organization uses Office 365 as their email infrastructure.

Which statement accurately describes this situation?

Options:

A.  

The PowerShell integration test connection failure is related to the PowerShell request originating from the AirWatch Cloud Connector

B.  

The PowerShell integration test connection failure is related to the PowerShell request originating from the Console Server.

C.  

Only one enterprise services can be enabled to pass through AirWatch Cloud Connector.

D.  

PowerShell integration test connection failure is caused by SMTP (Email Relay) disabled status.

Discussion 0
Questions 12

A VMware Workspace ONE UEM administrator is troubleshooting an internal application installation that affects one Android device. Which two pieces of information will help the administrator with this task? (Choose two)

Options:

A.  

Internal application APK file

B.  

Android OS version

C.  

Verbosed Web Console log

D.  

Workspace ONE Intelligent Hub log

E.  

Console server IIS log

Discussion 0
Questions 13

A newly-hired administrator has opened a ticket with the Internal IT Helpdesk, stating that they can login but do not have access to the Scheduler settings located at Groups & Settings > All Settings > Admin > Scheduler A colleague performing the same role can see and access this entitlement.

What are two reasons that the newly-hired admin is having this difficulty? (Choose two.)

Options:

A.  

The newly-hired administrator needs to accept the EULA before sensitive configuration settings are visible by this account.

B.  

The newly-hired administrator has the correct roles assigned but has not selected the applicable role in the console access dropdown to view this configuration

C.  

The newly hired administrator did not enter in the restricted action pin to enter the Scheduler settings.

D.  

The newly-hired administrator needs to navigate to Accounts > Administrators > Roles and assign themselves the correct level of access to access the Scheduler setting.

E.  

The newly-hired administrator has the incorrect roles assigned or was not yet provided the correct roles to view this configuration.

Discussion 0
Questions 14

An administrator has mistakenly selected the prevent re-enrollment option when enterprise wiping a device that was intended to be re-enrolled. The administrator needs to remove this block and ensure that users are successful when they re-attempt enrollment

Which console page should be used to meet these goals?

Options:

A.  

Devices > Lifecycle > Enrollment Status

B.  

Monitor > Events > Device Events

C.  

Devices > Wipe Log

D.  

Resources > Device Updates

Discussion 0
Questions 15

A few devices have stopped updating their last seen time within the console After testing with a device, the administrator notices the Intelligent Hub states AWCM is connected. The administrator decides to review the connection flow to determine the cause of the failure?

Which connection flow should be examined to gain this insight?

Options:

A.  

Device Services connection to DB

B.  

Device connection to Device Services

C.  

Device Connection to Console Server

D.  

AWCM connection to Device Services

Discussion 0
Questions 16

An administrator is unable to enroll Android devices with directory accounts but successfully enrolled the device with a basic working previously.

Which logs should the administrator review to begin troubleshooting the Android directory account enrollment issue?

Options:

A.  

VMware Tunnel

B.  

VMware Workspace ONE Intelligent Android Hub

C.  

AirWatch Cloud Connector

D.  

Unified Access Gateway

Discussion 0
Questions 17

After deploying an iOS profile, there are several devices that are not showing successful installation. Upon reviewing the troubleshooting logs, the administrator notices that the device has responded with NotNow.

Which action should the administrator take to resolve this status?

Options:

A.  

Check the AWCM server logs to ensure that the device is connected to Cloud Messaging.

B.  

Send several push notifications to the device in order to allow processing of profiles

C.  

Contact the user, and ensure the iOS device is unlocked and powered on.

D.  

Re-push the profile to the device since the hang up is on the Workspace ONE UEM side

Discussion 0
Questions 18

Which option is available for Unified Access Gateway to export a collection of all logs?

Options:

A.  

Use the UAG-log-archive.zip download button within the VMware Workspace ONE Access Admin Ul.

B.  

Export the UAG-log-archive.zip from the VMware Workspace ONE UEM console troubleshooting page.

C.  

Use the UAG-log-archive zip download button from the Support Settings section in the UAG Admin Ul.

D.  

Export the UAG-log-archive.zip from the logging option in the OVF template

Discussion 0