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Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) Question and Answers

Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)

Last Update May 4, 2024
Total Questions : 56

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Questions 1

Which group must an email match to be transferred to any queue?

Options:

A.  

Application path

B.  

Business hour

C.  

Media class

D.  

Application instance

Discussion 0
Questions 2

What are three reasons aliases cannot be deleted? (Choose three.)

Options:

A.  

It ts used in an inbound workflow.

B.  

It is configured as the default alias.

C.  

lt is associated with the users.

D.  

It is associated with a retriever instance.

E.  

it is associated with a queue.

F.  

it is associated with the mail server.

Discussion 0
Questions 3

What is the maximum value for the ‘MaxMessageSize’ property to allow the total number of characters for each chat message?

Options:

A.  

800

B.  

1000

C.  

2000

D.  

2500

Discussion 0
Questions 4

What is the formula for a standardized agent count for email?

Options:

A.  

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10

B.  

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6

C.  

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20

D.  

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4

Discussion 0
Questions 5

How is Chat Watchdog Interval used?

Options:

A.  

to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it

B.  

to control the time interval after which a chat activity is tagged as abandoned if it could not get any response from UCCE

C.  

to control the time interval after which a chat activity is tagged as abandoned if it could not be routed to UCCE

D.  

to control the time interval after which a chat activity is tagged as abandoned if it could not be assigned to an agent

Discussion 0
Questions 6

Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)

Options:

A.  

Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.

B.  

Single-mode authentication must be enabled on the ECE Reporting server.

C.  

Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.

D.  

Mixed mode authentication must be enabled on the ECE Reporting server.

E.  

Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.

F.  

Mixed mode authentication must be enabled on the CUIC publisher.

Discussion 0
Questions 7

Which activities can agents pick and pull?

Options:

A.  

Agents can pick chats from other agents that belong to the same set of skill groups.

B.  

Agents can pick chat from other agents that belong to the different skill groups.

C.  

Agents can pick emails from other agents that belong to the same set of skill groups.

D.  

Agents can pick emails from other agents that belong to the different skill groups.

Discussion 0
Questions 8

Which process scans content and applies regular expressions to mask the sensitive information?

Options:

A.  

Data leak prevention

B.  

Data masking

C.  

Data filtering

D.  

Data scanning

Discussion 0