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Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Question and Answers

Avaya Aura® Contact Center Maintenance and Troubleshooting Exam

Last Update May 21, 2024
Total Questions : 63

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Questions 1

The Avaya Aura® Media Server (AAMS) Event Logs are useful in diagnosing issues where AAMS announcements or other recordings such as music on hold or ringback are not playing.

Which three pieces of information is included in the logs? (Choose three.)

Options:

A.  

Severity

B.  

Event Session

C.  

Event ID

D.  

Event Class

Discussion 0
Questions 2

In a SIP environment, which component of the Avaya Aura® Contact Center (AACC) performs call signaling?

Options:

A.  

SIP Proxy Server

B.  

SIP Gateway Manager

C.  

SIP Computer Telephony Integration (CTI)

D.  

SIP Redirect Server

Discussion 0
Questions 3

Refer to the Exhibit.

In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?

Options:

A.  

TCP

B.  

STP

C.  

H.323

D.  

AML

E.  

TR87/TLS

Discussion 0
Questions 4

Which two virtualization environments does Avaya Aura® Contact Center (AACC) support? (Choose two.)

Options:

A.  

Citrix XEN Server

B.  

VMware ESXi 5.x

C.  

Microsoft Hyper-V

D.  

VMware ESXi 4.x

Discussion 0
Questions 5

Avaya recommends that audio played by the Avaya Aura® Media server (AAMS) be encoded.

Which three settings are the recommended settings to provide optimum performance? (Choose three.)

Options:

A.  

Single channel

B.  

WAV PCM files

C.  

16-bit

D.  

Multiple channels

Discussion 0
Questions 6

The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which three tasks? (Choose three.)

Options:

A.  

Clear call from the utility and from Real-TIME Display Report.

B.  

Disconnect the call if one is present in the system.

C.  

View only those calls that are waiting in queue.

D.  

View all calls

Discussion 0
Questions 7

The Alarm Monitor shows events that occur on the CCMS. Events displayed in the Alarm Monitor also appear in the Windows Event Viewer.

The Alarm Monitor automatically starts when you log into which utility?

Options:

A.  

Contact Center Manager Utility

B.  

Log Archiver Utility

C.  

Contact Center Server Utility

D.  

Process Monitor Utility

Discussion 0
Questions 8

If web Services Security is enabled, which three issues will you see unless the correct certificates have been imported to relevant machines? (Choose three.)

Options:

A.  

Certificate warning messages when browsing CCMA

B.  

TLS Link between AACC and AES IS disconnected

C.  

Avaya Agent Desktop (AAD) does not launch successfully

D.  

TLS Link between AACC and CM disconnected

Discussion 0
Questions 9

You need to enable additional debugging information for the contact center Multimedia (CCMM) Email manager to resolve an issue.

Which step will you take to enable additional debugging information?

Options:

A.  

Access the application Event Log properties on the CCMM server and select the checkboxes for verbose, information,warning, Error, and Critical under event Level.

B.  

Run the TraceControl utility for the CCMM application, select Email and set the Event Level to Debug and change the file Size Limit and max.Files.

C.  

Run the Tracecontrol utility for the, application, select Email and set Level to Debug and change the file size Limit and Max.Files.

D.  

Run the Tracecontrol utility on the CCMM server and select the Event Level checkboxes for verbose, information,warning, Error, and critical.

Discussion 0