Avaya Aura® Contact Center Maintenance and Troubleshooting Exam
Last Update May 21, 2024
Total Questions : 63
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The Avaya Aura® Media Server (AAMS) Event Logs are useful in diagnosing issues where AAMS announcements or other recordings such as music on hold or ringback are not playing.
Which three pieces of information is included in the logs? (Choose three.)
In a SIP environment, which component of the Avaya Aura® Contact Center (AACC) performs call signaling?
Refer to the Exhibit.
In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?
Which two virtualization environments does Avaya Aura® Contact Center (AACC) support? (Choose two.)
Avaya recommends that audio played by the Avaya Aura® Media server (AAMS) be encoded.
Which three settings are the recommended settings to provide optimum performance? (Choose three.)
The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which three tasks? (Choose three.)
The Alarm Monitor shows events that occur on the CCMS. Events displayed in the Alarm Monitor also appear in the Windows Event Viewer.
The Alarm Monitor automatically starts when you log into which utility?
If web Services Security is enabled, which three issues will you see unless the correct certificates have been imported to relevant machines? (Choose three.)
You need to enable additional debugging information for the contact center Multimedia (CCMM) Email manager to resolve an issue.
Which step will you take to enable additional debugging information?