Implementing Cisco Advanced Call Control and Mobility Services (CLACCM)
Last Update Sep 20, 2025
Total Questions : 242
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Refer to the exhibit.
Users report high delays when calling national numbers in the United States. An engineer analyzes the route patterns in Cisco UCM. What must be done to resolve this issue?
A customer reports that outbound calls from Cisco UCM to Cisco Unified Border Element are not getting early media. During troubleshooting, the customer finds that Cisco UCM is sending a delayed offer SIP INVITE. Cisco Unified Border Element responds with a 183 Session Progress with SDP message. However, the customer finds that Cisco UCM does not respond to the 183 messages. Which action must the customer perform to resolve the problem?
A company is experiencing an issue where calls from the Cisco UCM via Cisco Unified Border Element to the ITSP fail with a “500 server internal error” right after a 183 session in progress is sent back from the ITSP. What must be enabled to resolve the issue?
Calls are not working when sent from a Cisco Unified Border Element to a service provider. After investigating the logs, the engineer notes that the Cisco Unified Border Element is sending the extension only. How is the issue addressed in the configuration?
An administrator is troubleshooting call failures on an H.323 gateway via the CLI. To see signaling for media and call setup, which debug must the Administrator turn on?
An administrator has configured two route patterns, 9.911 and 9.[2-9]XXXXXX. When a user dials 9911. Cisco UCM waits for the T302 timer before routing the call. How will the administrator force interdigit timeout and route the call as soon as the user has finished dialing 9911, without waiting for the T302 timer to expire?
A new solution is configured to support internal, local, and international calling. Calling [+44 1111 1111] from one of the registered internal phones does not work. Local and internal calls seem to work without any problems. The configuration has patterns configured to match the failing dialed number [+44 …. ….]. The other configured patterns show [2…] for internal numbers and [555 …] for local numbers. International numbers use E.164 as recommended. What is missing to make this solution work?
Refer to the exhibit. A standard local route group is configured for long-distance calls. Calls from building A succeed, but calls from building B fail. On the system. Each building has is own device pool. The DNA tool is used to test the configuration. How is this issue resolved?
A Collaboration engineer wants to deploy Global Dial Plan Replication for advertising its global dial plan data, including the global dial plan data that was configured locally and any data that was learned from other clusters. The engineer is configuring the inter-cluster lookup service on the Cisco UCM and activated the ILS service and configured the cluster IDs.
What is the next step in the configuration?
Refer to the exhibit. A collaboration engineer is troubleshooting an issue where a user of a Cisco UCM IP phone reports failed calls when trying to dial out to the PSTN. Which action resolves the issue?
A network engineer designs a new dial plan and wants to block a certain range of numbers (8135100 through 8135105). What is the most specific route pattern that can be configured to block only the numbers in this range?
A user’s phone is already configured for Single Number Reach, and the user wants a feature to move an active call from a mobile phone to a desk phone and vice-versa. As an administrator, which additional configuration should be made to fulfill the user’s request?
A customer wants to configure their team of 10 agents to answer incoming calls to a common central number. The phone for each team member must ring in sequence and ring four times before moving to the next member's phone. Drag and drop the steps from the left into the order on the right to make this happen.
Refer to the exhibit.
While troubleshooting call failures on the Cisco Unified Border Element, an administrator notices that messages are being sent to the service provider, but there is no response The administrator later learns that this SIP provider does not support PRACK. Which header should be removed from the SIP message to resolve this issue?
Refer to the exhibit.
Users report that outbound PSTN calls from phones registered to Cisco Unified Communications Manager are not completing. The local service provider in North America has a requirement to receive calls in 10-digit format. The Cisco Unified CM sends the calls to the Cisco Unified Border Element router in a globalized E.164 format. There is an outbound dial peer on Cisco Unified Border Element configured to send the calls to the provider. The dial peer has a voice translation profile applied in the correct direction but an incorrect voice translation rule applied, which is shown in the exhibit. Which rule modified DNIS in the format that the provider is expecting?
Drag and drop the steps from the left into the order to provision mobility users through LDAP on the right. Not all options are used.
Refer to the exhibit.
An engineer is troubleshooting an issue with the caller not hearing a PSTN announcement before the SIP call has completed setup. How must the engineer resolve this issue using the reliable provisional response of the SIP?
An engineer has temporarily disabled toll fraud prevention for SIP line calls on a Cisco CME12.6x and must enforce security and toll fraud prevention for the SIP line side on Cisco Unified CME. Which configuration must be used to start this process?
An organization configures a SIP trunk in Cisco UCM to connect to another system. These requirements must be met:
1. Use a specific IP address for SIP signaling.
2. Encrypt the signaling traffic.
3. Restrict which devices can use the SIP trunk. 4 Simplify SIP signaling.
Drag and drop the Cisco UCM configuration steps from the left onto the order on the right to achieve these goals.
A customer reports audio quality issues between video endpoints in the HQ location in California and one of the branches in Texas. Which two actions must RTCP take to troubleshoot this issue? (Choose two.)
Where is the dtmf-relay command configured on Cisco Unified Border Element?
Some users report poor quality when they travel to another continent and make calls. This issue applies only to one continent and not to others, where typically the dialing is fast and quality is clear. Users experience the same result at home when they call the same numbers in that specific continent. It seems like some users do not exist in the correct PSTN gateway when making calls to a specific country. The company is using TEHO to save on the cost of international or long-distance calling.
They are also using a globalized dial plan. What is the cause of the issue?
An administrator is implementing a new dial-plan on Cisco Unified Border Element. The administrator must ensure that incoming dial-peers are matched based on the IP address from where the incoming request originates. Which dial-peer configuration should be applied to accomplish this requirement?
Phone A calls to phone B, but phone B has Call Forward All set to a PSTN number. The route list responsible for the phone B call to the PSTN has a standard local route group configured. Which route group must be used to send the call to the PSTN?
Refer to the exhibit. A collaboration engineer is troubleshooting an issue where the PSTN calls of a Cisco UCM IP phone user are not reaching the PSTN gateway. Which action resolves the issue?
Refer to the exhibit.
Outbound calls to the service provider cause intermittent errors due to a codec mismatch. The internal network sends early offer SDP that contains only G.711 A-law. The service provider reports that some destinations support only G.711 A-law while others support only iLBC. The service provider also allows only 20 active calls at a time Which configuration allows successful media negotiation for all calls using outbound dial peers 5002 and 5003?
An administrator is configuring Cisco UCM and the system to send *.webex.com traffic to a Cisco UCM Session Management Edition cluster. The administrator wants to limit which endpoints can reach *.webex.com. Which two items must the administrator configure for the SIP route pattern? (Choose two.)
Which top-level IOS command is needed to begin the configuration of a Cisco Unified Communications Manager Express gateway to enable phones to be registered via SIP?
An engineer is configuring a call park feature in Cisco Unified Communications Manager Express. Which command does the engineer use to ensure that the call is reverted to the user after 60 seconds?
A Collaboration engineer is implementing call processing capabilities on the Cisco UCM and needs to configure Call Queuing to place callers in a queue until hunt members are available to answer them. Which action must be completed before this feature can be configured?
A user reports when they press the services key they do not receive a user ID and password prompt to assign the phone extension. Which action resolves the issue?
Refer to the exhibit.
An administrator just Implemented SIP trunking on their Cisco UCM and reports that calls using the SIP trunk are using Media Termination Point resources unnecessarily. Which action resolves the issue?
An administrator is troubleshooting call failures on an H.323 gateway via the CLI. To see signaling for media and call setup, which two debugs must the administrator turn on? (Choose two).
When an administrator troubleshoots H.323 call setup, which message gives an alert that the called party is being notified about the call?
When you troubleshoot H.323 call setup, which message informs you that the called party is being notified about the call?
An administrator is configuring Cisco UCM and wants all inbound calls to the company's published DID number to ring on the receptionist's internal directory number. Which configuration step meets this requirement?
An administrator is configuring a SIP trunk to an ITSP. The SIP connection will traverse from a Cisco UCM to the ISTP through a Cisco Unified Border Element. The ITSP has indicated that they require an in-band method for DTMF. Which command on the outbound dial-peer to the ITSP will meet this requirement?
The SIP session refresh timer allows the RTP session to stay active during an active call. The Cisco UCM sends either SIP-INVITE or SIP-UPDATE messages in a regular interval of time throughout the active duration of the call. During a troubleshooting session, the engineer finds that the Cisco UCM is sending SIP-UPDATE as the SIP session refresher, and the engineer would like to use SIP-INVITE as the session refresher. What configuration should be made in the Cisco UCM to achieve this?
Exhibit.
Refer to the exhibit. All calls from site A to site B are failing, and the issue has been identified as a media negotiation problem. Which configuration change resolves the issue?
A single site reports that when they dial select numbers, the call connects, but they do not get audio. The administrator finds that the calls are not routing out of the normal gateway but out of another site's gateway due to a TEHO configuration. What is the next step to diagnose and solve the issue?
Which configuration must an administrator perform to display Translation Pattern operations in Cisco Unified Communications Manager SDL traces?
Where on Cisco Unified Communications Manager do you configure the standard local route group for a group of devices?
A user requests a feature to send an active call to the mobile phone number on the physical phone. As an administrator, what should be configured in the Cisco UCM to accomplish this?
Users are reporting that several inter-site calls are failing, and the message "not enough bandwidth" is showing on the display. Voice traffic between locations goes through corporate WAN. and Call Admission Control is enabled to limit the number of calls between sites. How is the issue solved without increasing bandwidth utilization on the WAN links?
In Cisco Unified Communications Manager globalized call routing is implemented and must confirm that it is correctly implemented without making a call. Which tool do you use for verification?
Which two configuration parameters are prerequisites to set Native Call Queuing on Cisco Unified Communications Manager? (Choose two.)
An administrator manages an environment with mobile users who commonly move between locations and take IP phones to remote sites. When mobile users are at one of the sites, users report issues with call quality, such as the audio cutting in and out. In addition, the affected area has a low bandwidth connection compared to other sites, so the administrator has put these devices in a region with an inter-region restriction of 8 kbps per call. Which feature must the administrator configure to mitigate the issue?
Refer to the exhibit.
A user reports that when they call a specific phone number, no one answers the call, but when they call from a mobile phone, the call is answered. The engineer troubleshooting the issue is expecting the far-end gateway to cut through audio on the 183 Session Progress SIP message. Which SIP Profile configuration element is necessary for the Cisco Unified Communications Manager to send acknowledgement of provisional responses?
An engineer is troubleshooting Cisco Device Mobility and find that the phone has roamed to a building that is assigned to a different device pool but has not changed its device pool accordingly What action resolves the issue?
An engineer must configure a secure SIP trunk with a remote provider, with a specific requirement to use port
5065 for inbound and otubound traffic. Which two items must be configured to complete this configuration? (Choose two.)
An administrator wants to use the Call Queuemg feature on Cisco UCM to allow new customers to wait in the queue while other agents are not available to take their call. Which configuration step enables this feature?
Refer to the exhibit. A company is using Microsoft Teams with Cisco Unified Border Element integration, but the administrator sees a one-way audio issue with Microsoft Teams. The administrator must modify the SIP profile to send the proper information on the SDP for IP address for media to match the internal and external interface. Which set of commands resolves the issue?
An administrator is troubleshooting call failures on an H.323 gateway via the CLI. To see signaling for media and call setup, which debug must the Administrator turn on?
An administrator troubleshoots call failure in a new deployment and finds that the SIP INVITE messages sent to the service provider contain a diversion header with the user's 4-digit directory number. These 4-digit directory numbers range from 1000 to 9999. The service provider is rejecting the calls because it requires that the diversion header contain 10 digits. Which command on the Cisco Unified Border Element resolves this issue for all users?
A)
B)
C)
D)
A company has users that are logged in to hunt groups. However, there is a requirement for hunt group configurations to provide an option to turn on audible ringtones when calls to a line group arrive at a phone that is logged out and on a break. This ringtone alerts a logged-out user that there is an incoming call to a hunt list to which the line is a member, but the call does not ring at the phone of that line group member because of the logged-out status. Which action meets this requirement?
An engineer configured extension mobility to allow users to roam between phones while taking their numbers and specific device settings with them. Users are now getting "Error:- XML Error [4| Parse Error" on their phones. Which action will resolve this issue?
Refer to the exhibit.
Calls incoming from the provider are not working through newly set up Cisco Unified Border Element. Provider engineers get the 404 Not Found SIP message. Incoming calls are coming from the provider with called number “222333444” and Cisco Unified Communications Manager is expecting the called number to be delivered as “444333222”. The administrator already verified that the IP address of the Cisco Unified CM is set up correctly and there are no dial peers configured other than those shown in the exhibit. Which action must the administrator take to fix the issue?
A customer routes PSTN calls to ITSP through a SIP trunk on Cisco UCM that forwards and receives calls to and from ITSP. ITSP is set to send an E.164 number when the customer's extension is four digits. Which action should be taken to route the incoming calls to four-digit extensions?
A solution for a large company is being reconfigured to optimize for cost saving. The company has an extensive global QoS-enabled network with enough bandwidth to create a converged network. Local calls are relatively inexpensive in countries the company have operations, but long distance and international calls are expensive.
Which type of configuration supported by Cisco UCM would help optimize cost control for this company?
The company implemented Cisco Unified Mobility on the Cisco UCM. The users are satisfied and can transfer voice calls between devices. Mobile users want to extend the timer that controls the time given to pick up a voice call on an IP phone from 4 to 6 seconds. Which configuration change satisfies this requirement?
Users in a small location report that audio calls work Tine, but only one video call works before the next one gets a busy signal. Three video conference rooms were recently installed by a third party. The audio and video devices are Cisco endpoints. The site uses video and audio calls, and a network investigation does not show saturation on the link The site is configured with QoS and CoS. All devices are registered on the headquarters Cisco UCM duster. What is the cause of this problem?
An organization needs a solution to meet these requirements for its Cisco UCM system:
Modify calling party numbers for outbound calls.
Add a prefix for internal calls.
Normalize incoming calls to a consistent format.
Apply different patterns for different device pools.
Which Cisco UCM feature must be used to accomplish these goals?
Refer to the exhibit.
For long-distance calls, users must prefix their dialed number with “91.” The translation pattern was created to strip the 91 as the PSTN expects a 10- digit number. The PSTN also requires the calling number to be set to 9195551234. However, the service provider has said calls with a different calling number are being received. How is this issue resolved?
Which two statements are correct with respect to the Client Matter Code setting in the route pattern configuration? (Choose two.)
Which services are needed to successfully implement Cisco Extension Mobility in a standalone Cisco Unified Communications Manager server?
Refer to the exhibit.
A collaboration engineer is troubleshooting an issue where external callers cannot leave voicemail messages. Also, internal users report hearing the reorder tone (fast busy) when they attempt to retrieve voicemail messages from their Cisco IP phones. Which action resolves the issue?
An engineer must configure call queuing under a Hunt Pilot. After the engineer receives the audio file that will be played to callers during queuing, which two steps should be taken to complete the configuration? (Choose two.)
A user has a problem calling a specific PSTN number. An engineer investigates the issue on a Cisco UCM server and a Cisco Unified Border Element router, and discovers that the ITSP rejects the outbound SIP INVITE with a 422 Session Timer Too Small SIP message. What must the engineer do to resolve the issue?
Refer to the exhibit.
A company needs to ensure that all calls are normalized to ♦ E164 format. Which configuration will ensure that the resulting digit string ♦14085554001 is created and will be routed to the E.164 routing schema?
Refer to the exhibit.
A user cannot call number 730. which Is an abbreviated number for 45730. The engineer recently configured a translation pattern In Cisco UCM. The newly configured translation pattern of 7XX prefixes the digits 45. The engineer uses DNA to troubleshoot the issue. What is the reason for this problem?