A user that works is sales is reporting that the output on each page printed from a laser has duplicate images. Which of the following should be performed FIRST to eliminate the ghost images?

A user reports that a display is slow to turn on, and the colors are distorted and discolored. Once the display turns on, it appears to have lines going through the image and intermittently goes blank. Which of

the following is the most likely cause of the issue?

A technician has verified full system functionality and implemented preventive measures. Which of the following represents the NEXT step the technician should take according to the best practice methodology?

A user's mobile device can back up classified files to an external hard drive at work but cannot save pictures to an external drive at home. Which of the following is most likely the issue?

Which of the following is the best way to protect the data of a virtual machine in the event of hardware failure?

A classroom projector, which is turned on, displays a flashing LED code but does not have any video output. Which of the following should a technician do to resolve the issue?

Which of the following best describes metered utilization for cloud computing?

• Cloud resources are billed to clients based on usage.

• Cloud resources are shared with other companies conducting similar business.

• Cloud resources are available at a fixed amount for a fixed price.

A user tripped on an Ethernet cable and disconnected it from the wall jack. A technician visually inspects the cable and notices that the plastic prong on the connector of the cable is completely missing.

Which of the following tools should the technician use to resolve this issue? (Select two).

An administrator is replacing 15,000rpm hard drives in a server. Which of the following is the interface type the drives most likely use?

After a company upgraded its network infrastructure, a user’s desktop has been experiencing slow network speeds. Which of the following should a technician do first to improve desktops connectivity performance?

A customer wants to archive a large number of photos and does not plan to retrieve them often. The customer wants a storage option that is the least expensive per gigabyte. Which of the following should the technician suggest?

A customer recently installed a new graphics card, but the card's HDMI port is not getting a signal when connected to the monitor. When the monitor is connected to the original HDMI port, located next to the USB ports, everything works as expected. Which of the following should the technician do next?

A customer reports that, after a technician replaced a laptop screen, the laptop is only able to connect to a Wi-Fi network if it is positioned very close to a wireless access point. Which of the following

should the technician verify first?

An engineer discovers the reason a user is unable to access the internet on a company laptop is because the RJ45 port failed. Which of the following should the engineer do to immediately restore network connectivity?

A user reports a monitor, keyboard, mouse. and headset are no longer functioning. The user has restarted the laptop and tested an alternative headset and monitor, but the issue persists. The technician notices the user has a printer. USB-C hub, and AC adapter plugged into the laptop. Which of the following should the technician do to MOST likely resolve the issue?

Which of the following services checks whether the sender's IP address is associated with the sender's domain name when receiving email?

A technician needs to fix a computer that received a non-specific error after a scheduled computer restart. Which of the following is the best way to start troubleshooting?

After an IT department implements SSL redirection, users report being unable to access a random number generator opened within a web browser.

Which of the following should a technician do first to troubleshoot this issue?

Which of the following is the maximum distance Cat 5, Cat 5e, Cat 6, and Cat 6a cables can be ran?

A restaurant calls the support line about its 3in (2.5cm) point-of-sale printer that is only printing fully black receipts. Which of the following should the technician check in order to resolve the issue? (Select two).

A network technician needs to provide better wireless connectivity throughout a SOHO location. Which of the following should the technician deploy to best improve connectivity?

A technician is troubleshooting a burning smell on a desktop computer. The technician determines that the odor is coming from inside the device.

Which of the following should the technician do first?

When a user's workstation is turned on, a message displays indicating that the date and time are incorrect. Other computers on the network do not display this

message. Which of the following is the most likely cause of this issue?

A technician is preparing a redesigned conference room for a presentation. The presenter connects a laptop to the LCD projector, but a "No input source" error message is displayed on the LCD projector's screen. However, the presentation is working on the laptop's LCD screen when in mirroring mode on the docking station. Which of the following troubleshooting steps should the technician take first?

A systems administrator is working to ensure access to corporate laptops is limited to authorized users. The administrator has already implemented a password policy. Which of the following would be the best option to help the administrator secure the corporate resources?

A laptop is experiencing slow performance writing data. Which of the following is the best component for a technician to upgrade to fix the issue?

After a technician replaced a printer's ink cartridges, all the print jobs contain shadowing. Which of the following should the technician do first?

A new VolP solution is being implemented at a corporate office for more than 200 users. The new VolP devices do not require AC adapters at the users' desks. Which of the following network devices should a technician purchase?

An internet service provider is delivering service through a copper medium with shared customer bandwidth. Which of the following services has most likely been installed?

Which of the following network types is used for pairing a Bluetooth device to a smartphone?

A technician is troubleshooting a user's laptop that randomly turns off. The technician disassembles the laptop and notices that various pieces of small sticker paper within the device have changed color from red to blue. Which of the following is the most likely cause of the laptop's issues?

An online retailer is working to support increased sales and boost server capacity by installing additional servers. Which of the following should be used to ensure each new server will be properly utilized?

A user's desktop computer is connected via an Ethernet cable and often drops the connection. When the computer does connect, the network speeds are

normal. No other network users on the same floor are reporting issues. The administrator verified that all authentication systems are working as intended and

the Ethernet cable was replaced. Which of the following is the most likely cause of the issue?

A user submitted a help desk ticket to report that the Wi-Fi connection drops every time the microwave is used. A technician suspects the issue is related to interference. Which of the following should the technician do to provide the BEST long-term solution for the issue?

A technician is troubleshooting a computer that has a loud system fan and randomly freezes and reboots. Which of the following is the most likely cause of these issues?

A company recently enabled two-factor authentication in order to enhance security. Users should be prompted for two-factor authentication when working outside of the office, but are also being prompted when connecting to the office Wi-Fi. Which of

the following should the technician do?

A user reports that a laptop correctly connects to the internet when docked at the office but is unable to access the internet when at home. Which of the following should the technician do first?

A technician unboxed a new computer, plugged it in to a UPS. and connected the requested peripherals. The computer lights and fans turn on, but the technician hears three loud, consecutive beeps during boot. Which of the following actions will remediate the issue?

A technician is unable to connect to a network device via SSH_ Which of the following cables should the technician use as an alternative connection method with a laptop?

A technician is creating a consecutive range of IP addresses that a server can select from to fulfill requests from network clients. Which of the following is the technician creating?

A laptop PC user is reporting issues with the hard drive. A filesystem check shows that all files are accessible and the filesystem is clean. After the check, the PC still issues a hard drive error message. Which of the following is the MOST likely cause of the error?

A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transport the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue?

While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is externally polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel. Which of the following is the MOST likely reason for this issue?

In which of the following places is a laptop's wireless antenna MOST likely located?

Which of the following should the data center hardware technician implement to ensure maximum uptime for customers' virtual machines?

A small office has a wireless network with several access points for roaming laptop use. Users occasionally report that the wireless connection drops or becomes very slow. Users have confirmed that this issue only happens when connected to the office wireless network. Which of the following would MOST likely be the cause?

A technician is monitoring all outbound traffic in a SOHO. Which of the following is the MOST cost-effective solution to monitor the traffic?

A small ISP has hired a new technician Joe, the new technician, is being trained to configure customers* home networks The trailing instructor gives me technician a starter kit with cables, cable ends, and other network equipment and asks mm to build a working network.

The computer should be connected to have internet connectivity and the phone should be connected to have a dial tone.

INSTRUCTIONS

Use the appropriate cables. cable ends, tools and equipment to configure the network ana connect an components accordingly

There are 3 steps and the simulation starts on step 1.

An engineer is experiencing unexpected reboots on a graphics workstation when rendering complex 3-D models. The workstation is configured with a 115V power supply that is rated at 200W and connected to a UPS. The central processing unit contains 16 hyperthreaded cores, and a discrete graphics solution utilizing an 8-pin power connector is installed in a PCI Express x16 slot. Which of the following indicates where the technician should begin troubleshooting?

An online retailer would like to add capacity to support increased sales. Additional servers have been installed. Which of the following should be used to ensure each new server is being properly utilized?

A technician goes to a classroom to troubleshoot a projector that occasionally powers off. The technician recreates the issue and notices the projector will not power back on until approximately 15 minutes have passed. After 15 minutes of being powered on. the projector shuts off again. Which of the following should the technician perform NEXT to resolve the issue?

A technician is setting up a new desktop computer and will be installing the hard drive directly on the motherboard without using cables to connect it. Which of the following will the technician be installing?

A technician is tasked with installing additional RAM in a desktop computer. Which of the following types of RAM is MOST likely to be used?

Which of the following standards supports MIMO technology?

An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability to approve applications installed on the phone. Which of the following tools would BEST meet this need?

Which of the following describes the main difference between T568A and T568B cabling standards?

Laura, a customer, has instructed you to configure her home office wireless access point.

She plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible.

Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks.

She requests that the default settings be changed to the following.

Wireless Name: HomeWiFi

Shared Key: CompTIA

Router Password: Secure$1

Finally, Laura wants to ensure that only her laptop and Smartphone can connect to the network.

Laptop: IP Address 192.168.1.100

Hardware Address: 00:0A:BF:03:C4:54

Smartphone: IP Address 192.168.1.101

Hardware Address: 09:2C:D0:22:3F:11

INSTRUCTIONS

Configure Laura’s wireless network using the network adapter window.

If at any time you would like to bring back the initial state of the situation, please click the Reset All button.

Vertical streaks are appearing on the output of a laser printer. Which of the following items is the MOST likely cause?

A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?

Upon booting a workstation, a technician hears a distinct clicking sound after power is applied to the motherboard. Which of the following would MOST likely be the cause?

Which of the following describes the operational difference between hubs and switches when transmitting data to a specific computer inside the network?

A developer is requesting permission to utilize client-side visualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. Which of the following provides the BEST solution for the developer?

A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT?

A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT?

A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the MOST likely cause of the cursor issue?

A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the cable mediums would be the MOST cost effective without sacrificing system performance?

A colleague has a laptop that has been working as expected for several years wall outlet. The MOST likely component that needs to be replaced is the:

A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MOST likely the cause?

A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes da not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?

A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs. The technician verifies the printer is on and notices the printer LCD screen has the following error message:

Paper Jam, Jam in fuser.

Which of the following is the MOST efficient next step the technician should complete?

A system administrator has been tasked with allowing SMTP traffic through the system’s host-based firewall. Which of the following ports should the administrator enabled?

A network administrator was notified that laptop users are unable to access or ping any network resources on the corporate network. Which of the following should the network administrator check FIRST?

A user requested upgrades to a company-issued laptop to increase its performance while working with a large database stored on drive C. Which of the following tasks should a systems administrator complete to BEST meet this goal? (Select TWO).

A remote user reports connectivity issues with the local internet provider. Even after a technician reboots the modem supplied by the ISP. the issue persists. Which of the following would BEST establish the connection in minimal time?

A technician needs to improve a workstation's overall response time for frequently used applications and data without removing the current hard drive. Which of the following storage devices should the technician install to BEST accomplish the objective?

Several users who share a multifunction printer in an office have reported unintended, thin, vertical lines that cover the entire height of every page printed from the printer. Which of the following steps should a technician complete in order to MOST likely resolve this issue?

A company just bought a printer capable of automatically printing on both sides of the paper After installation, however, the technician can only print on both sides of the paper manually. Which of the following should the technician do to fix the issue?

A company has a dot matrix printer that uses carbon paper. The company reports that the first page is printing too light, although the following pages are still legible. Which of the following MOST likely needs to be fixed?

A technician made several upgrades to a computer and then determined the power supplied by the PSU is insufficient. Which of the following would MOST likely cause the insufficiency? (Select TWO).

A technician is tasked with upgrading a laptop's RAM. Which of the following steps should the technician lake FIRST?

A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform?

A technician is working on a help desk ticket for a user who wants the filament replaced in a 3-D printer. Which of the following should the technician do to remove the old filament and load the new one?

A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used?

A user visits the desk to report that a smartphone takes more than a day to fully charge. The user has already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?

Which of the following components enables the input on a mobile device's touch screen?

A user reports limited or no connectivity on a laptop. A technician runs ipconf ig /all with the following result:

Which of the following is the MOST likely cause of this issue?

A technician is troubleshooting an old desktop system that randomly shows a Windows BSOD or powers off unexpectedly. All system temperatures are within normal limits. Which of the following should the technician do NEXT?

A user creates a support ticket to report a conference room projector that does not work. The user says that even though the provided cables are being used, the projector screen shows the following error message:

No signal input

Which of the following describes the FIRST action that should be taken?

A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which of the following is the QUICKEST way to resolve this issue?

The help desk received a ticket regarding Issues with a laser printer. The printer has had repairs previously for scanning Issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced lo resolve this Issue?

A technician installs a new printer for a workstation and tries to print a test page, but the page does not print. The technician looks at the print queue and notices that the printer is called 'Generic Printer." Which of the following BEST describes what the technician should do to fix this issue?

A user who works with sensitive data has a computer configured with hard drive encryption The TPM is active and hosting the encrypted key. After an upgrade to the motherboard. RAM and video card the hard drive is not booting and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data?

A technician is inspecting a projector that is displaying fuzzy images. Which of the following actions would provide the BEST solution?

The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed. Which of the following is the BEST cloud deployment model for this request?

A user is unable to plug a USB 3.0 device into a USB port. Upon inspection, a technician notices the USB 3.0 port appears to be slightly smaller than the other connections. Which of the following Is the MOST likely cause?

A technician is installing new power supplies for the application engineering team's workstations. The management team has not yet made a decision about installing dual graphics cards, but they want to proceed with the project anyway. Which of the following power supplies would provide the BEST solution?

A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port. Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?

A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT?

A technician is troubleshooting a smartphone that has a large dark area on the screen. The screen has no damage to Indicate that It is cracked. Which of the following BEST describes why a blot Is on the screen?

A technician is configuring a new CAD workstation that has four large hard drives. The workstation will be used to edit large, critical files, so the storage configuration should be both fast and redundant. Which of the following RAID levels BEST meets these requirements?

Which of the following types of devices MOST often uses a Thunderbolt cable?

A startup is looking to immediately expand its data center but does not have the personnel or space to manage everything internally. The organization has multiple small offices and remote users with large computational and storage-solution requirements. Funding is not an issue for the company. Which of the following can BEST accomplish the company's goals?

A user attempted to install an application on a desktop, and the installation attempt failed. A technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?

A user sends a print job lo a network printer, and the print job uses double the amount of paper as expected. Which of the following should the user configure to get the expected result?

A user reports a cell phone is getting hot. Which of the following are MOST likely to be possible causes? (Select THREE).

A university student was able to boot from a live Linux CD on a computer in a shared space on campus. Which of the following will BEST prevent this type of action from occurring in the future?

A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The (user was just installed a few weeks ago. as indicated by the service history. Which of the following should the technician do NEXT?

Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies?

The IT department at an insurance brokerage needs to acquire laptops that have built-in fingerprint readers in order to create a more secure environment. Which of the following would be the MOST secure way to implement the fingerprint readers?

Which of the following wireless technologies has the MOST range and wireless throughput?

A technician responds to a help desk ticket that indicates a user's workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational.

Which of the following steps should the technician complete NEXT?

An administrator configured multiple networked devices to store data that can be accessed as local storage. Which of the following did the administrator create?

A technician is implementing a SOHO wireless solution with three access points. Which of the following actions would avoid high latency?

Which of the following is a method that can be used to securely connect a remote user's laptop to a corporate server?

A user is unable to access the internet on a PC. A technician examines the PC and runs the following commands:

Which of the following steps in the troubleshooting process does this series of commands represent?

A user's computer frequently freezes and requires multiple hard restarts to recover functionality. A technician confirms the hardware components have not been recently upgraded or replaced. Which of the following should the technician do first to troubleshoot the issue?

A technician is troubleshooting a point-of-sale primer that Is printing blank receipts. Which o( the following should the technician do to resolve the Issue?

A home user has purchased a subscription for a service that blocks malicious sites by preventing them from resolving correctly. Which of the following settings MOST likely needs to be changed on the user's router to enable this functionally?

A technician is setting up network printers in a new office building. The company wants all of the printers to be configured the same way for consistency. Some of the printers do not have an RJ45 port to connect to the network. Which of the following does the technician need to enable so all of the printers can be connected to the network?

A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been connected. Which of the following should the technician do to configure the laptop to show both screens?

A user connects a laptop to a conference room audiovisual system using a VGA cable. The TV displays the image correctly, but the audio is not working. Which of the following will most likely resolve the issue?

A new employee has been issued a company laptop. The employee requests an accessory with a single power source that has wired network connectivity and supports a keyboard, mouse, speakers, and dual monitors. Which of the following accessories should the systems administrator deploy to BEST meet the new user's needs?

A technician just finished building a new PC and needs to install a firmware update for the system board UEFI. The technician is experiencing issues while accessing the USB key. Which of the following features should the technician most likely disable in order to complete this task?

A technician is implementing a RAID array for the financial department. The solution should allow fast access to data and maximum redundancy. Which of the following RAID configurations best meets these requirements?

A user wants to create a VM on a computer. Which of the following should the user check first?

A laser printer is making humming and grinding noises, and the printouts have ghost images on the pages. Which of the following should be replaced?

Which of the following cloud service models is most likely to provide application patching?

Some keys on a user's laptop keyboard are sticking. Which of the following should the user use to clean the laptop keyboard?

Some users are unable to access resources on the file server. A technician reviews the server network information and finds the following settings:

Which of the following is the most likely explanation?

A user’s computer is experiencing poor performance. A technician runs a diagnostic tool on the hard drive, and the results show a significant increase in the number of reallocated sectors. Which of the following steps should the technician take next?

Which of the following protocols can be used to securely access a remote network to troubleshoot various devices?

A computer with a recently replaced CPU will not pass POST. When inspecting the inside of the computer, the technician sees several shorts on the motherboard near the location of the CPU. Which of the following is most likely the cause of this issue?

To control costs a company provides a limited number or users with company phones One of these users opens a support ticket because the phone no longer allows internet Drowsing over a cellular connection The user acknowledges that the phone worked before the user's child streamed several movies using the device Which of the following describes why the phone cannot browse the Internet?

A technician is diagnosing a workstation that shuts down unexpectedly during a butn-in test. Which of the following is the MOST likely cause for this symptom?

Which of the following DNS records is used to point to a mail server?

A user's smartphone repeatedly loses the connection to a home Wi-Fi network. The user has already tried restarting the smartphone, rebooting the router, and resetting the smartphone's Wi-Fi network settings. Which of the following should the user do next to resolve the issue?

A help desk technician is installing an SSD upgrade in a laptop. The laptop specifications call for NVMe. Which of the following form factors should the technician most likely install in the laptop?

When a user touches or swipes across an external touch screen, the image flickers but no input is registered on the presentation laptop. Atechnician verifies that the external touch screen appears free from physical damage. Which of the following should the technician do next?

A user is unable to browse any web pages. However, the user can ping the IP address 8.8.4.4. Which of the following is most likely causing the issue?

A company issued smartphones to users who work from home. The devices are enrolled and configured within the company's MDM, and hardening profiles were deployed to each device for greater security. Which of the following services best enhances security for remote users accessing company resources? (Select two).

A technician is replacing the power supply in a computer. Which of the following safety measures should the technician take to protect the computer?

Which of the following should a technician use to terminate an RJ45 port?

A technician is running a 279ft (85m) network cable between buildings that will share conduit with a large power cable. Which of the following is the most appropriate cable for the technician to use for this project?

A technician is troubleshooting a thermal receipt printer that will not print. Which of the following should the technician do first to restore functionality?

A technician installed four hard drives in a RAID 5 configuration. After creating the array, the technician is unable to copy files to the array within Windows. Which of the following should the technician do next?

A company has implemented a policy that allows employees to use personal devices to perform work duties. Which of the following policies should the technician activate to protect company information?

A user reports that files are taking hours to transfer from a device to an external USB drive. The technician confirms that the device’s cables are connected and the correct USB port is being used. Which of the following steps should the technician take next when troubleshooting the issue?

A technician is troubleshooting a laptop that sometimes fails to charge. The technician has already tested the power adapter and determined the connection is good. Which of the following is the most likely cause of the issue?

A user in a home office is unable to connect to the internet. A technician asks the user to run the ipconfig command. Which of the following first octets immediately suggests an issue with the IP address?

A large office is eliminating all personal primers for VIP staff members and replacing these devices with one enterprise MFP. Human resources staff members are concerned about printing confidential documents on the new device. Which of the following best addresses this concern?

A customer is having an issue printing documents. The customer can print a text document without any issue. However, when the customer prints a PDF containing images, the job fails and no other jobs will run until the computer is rebooted. Which of the following is the most likely cause of the issue?

Which of the following scenarios best illustrate a need for VDI? (Select two).

Every time a user submits a print job, the user receives an error from the printer requesting A4 paper. No other users in the office are having printing issues. Which of the following is the best way to address the user’s issue?

A technician is diagnosing several device issues reported by employees.

INSTRUCTIONS

Click on each device to review the issue. Then select the appropriate issue and solution

from the drop-down menu. Each option may be used more than once.

A user plugs in a laptop to the corporate network and the laptop is automatically assigned an IP address. Which of the following server types was used to assign the IP address?

An engineer is building a workstation that requires the following components:

•An ATX motherboard

•A multi-core processor

•A dedicated graphics solution

•A SATA hard drive

•DDR4 memory

Which of the following power supply specifications would meet the workstation criteria?

A technician receives a call from a user about a new USB 3.1 docking station. The user claims that their laptop does not charge when connected to the dock. The user confirms that the AC adapter for the dock is plugged in. Which of the following is the most likely cause?

A user wants to overclock a GPU but is concerned about potential overheating. Which of the following would best address the user's concern?

Which of the following environments can be set up to keep any device from communicating with a virtual machine over the network?

A technician needs to configure a printer for network communications Which of the following must the technician configure? (Select THREE).

A technician is troubleshooting a laptop that has a blank LCD panel. The technician shines a flashlight into the LCD and sees a faint image. Which of the following BEST describes the issue?

Which of the following cloud models provides hardware environment equivalent components to develop a solution?

A user purchased a retail router and would like to set up a private network. Which of the following network address ranges should the user configure?

Which of the following cloud-computing concepts describes an application that is hosted on the internet but can be used and configured as needed internally per organization?

A customer has contacted you about building two new desktops. The first desktop will be a gaming workstation. The customer requirements include:

Playing the newest games at a high frame rate

Fast game load times

Enough storage to have several games installed at once

High-end audio

No concern about cost

Running the current Windows OS

The second workstation will be a family workstation. The requirements include:

Capability for word processing, videoconferencing, and basic web surfing

Minimal cost, as long as it meets the requirements

Running the current Windows OS

While on a VoIP call, one user is unable to understand the other because the audio is breaking up. Which of the following BEST describes what is occurring on the call?

A technician recently received a written warning for causing a system-wide outage. The outage was a result of an unscheduled patch being manually pushed during production hours. Which of the following could have MOST likely prevented the technician from receiving the warning?

A customer built a computer for gaming, sourcing individual components and then assembling the system. The OS starts up, but within a few minutes the machine locks up. The customer brought the computer to a technician to diagnose the issue.

A user has noticed high CPU temperatures when gaming. The user would like to lower the CPU temperature, and cost is not an issue. Which of the following should the user do to BEST cool the CPU while keeping noise to a minimum?

A virtual file server in the cloud is configured to automatically add compute resources during times of high load on the server. Which of the following describes this cloud feature?

A technician is working with a user to set up scanning. The user requires the scans to be viewable on the network for the entire department. Which of the following settings on the MFP should the technician edit to BEST address the user's request?

A user's laptop is running out of disk space and requires a new hard drive. The user wants to replace the existing hard drive with the fastest possible I TB HDD. A technician assesses the user's hardware and determines the connections that are available. Which of the following drive types should the technician recommend as the BEST choice?

A user receives the following error when trying to reboot a computer:

Which of the following is the MOST likely cause of this error message?

A user reports that a computer will not turn on. The technician verifies the power cord and the outlet the computer are plugged into are both working properly. Which of the following is the hardware component that has MOST likely failed?

A laptop does not have any audio output from the built-in speakers. The Windows Device Manager shows a down arrow for the audio device. Which of the following will correct this audio issue?

Which of the following components houses the MX record?

Which of the following wireless technologies is used by mobile devices to process payments at kiosks?

A help desk technician receives a ticket stating a printer has jammed several times today. The technician removes the jammed paper and notices the paper supply is low and the paper in the

tray is wrinkled. Which of the following MOST likely caused the paper jams?

Which of the following is an unsecure remote access protocol?

A technician is troubleshooting a laptop that is unable to browse the internet when connected to the company’s wireless network. The technician has verified network connectivity is functional when using an Ethernet cable. Which of the following should the technician use to check if the laptop's wireless NIC is functional?

A user's touch-screen tablet is having an issue with the screen orientation. Which of the following is MOST likely causing this issue?

A software developer used client-side virtualization on a server to configure a web application. Although the application is working locally on the software developer's PC, other users on the LAN are not able to access the

application. Which of the following would allow other users to access the application?

Which of the following BEST describes a lab environment in which virtual machines can be created, rebooted, and shut down without affecting the production network?

A customer called the help desk to request information about how to increase the volume on a laptop using only a keyboard. Which of the following keys would MOST likely allow this to be done?

A technician is working on a desktop PC and wants to verify its NIC is functional. Which of the following should the technician use?

A user reports that a computer has a virus on it. Which of the following is the FIRST step the technician should take?

A technician connects a new computer to the internet and then opens the wiring closet. Even though all of the wires are terminated, nothing in the wring closet is labeled. Which of the following tools should the technician use to complete the task?

An insurance company wants to implement cloud computing and would like a cloud solution in which the infrastructure is shared with businesses in the same industry. Which of the following cloud models BEST addresses the company's need?

A technician verifies the slow boot time and slow OS performance of a tower server with a RAID 5 on a PCIe RAID card that does not support hot swapping. Which of the following steps should the technician take NEXT to verify RAID health?

Which of the following describes the BEST use case for a client-side hypervisor?

An organization keeps receiving spam that appears to come from its own domain No accounts have been compromised. Which of the following will BEST mitigate this issue?

A technician is troubleshooting a classroom projector that shuts down after fifteen minutes of use. Which of the following should the technician do to resolve the issue?

Users report that all copies produced on a copter have a solid black line, but printing is unaffected. Which of the following is the MOST likely cause?

An administrator chose a shared-tenant model for a cloud deployment. Which of the following is the MOST likely reason the administrator chose this model?

Which of the following frequency bands do 802.11b and 802.11g operate in?

A user reports that all print jobs sent to a laser printer have random and incorrect characters throughout the pages. Which of the fallowing actions should the technician do to resolve this issue?

A user is experiencing an issue when trying to use a wireless headset with a mobile phone. The device was previously paired with the phone but is unable to connect when switched on. Which of the following should the user enable on the phone to remediate the issue?

A tier one technician has spent the past thirty minutes troubleshooting an Issue With an end user's network connection After a solution was implemented, the end user rebooted the system, tested the Issue, and confirmed the Issue was resolved. Which of the following should the technician do NEXT?

Which of the following cables should be used to terminate ST connectors on each end?

A user who is facilitating a videoconference reports that the participants can be heard. However, when the user attempts to speak, none of the participants can hear the user. Which of the following is the FIRST step the technician should take?

A user uploads a file to a storage location that is accessible via a web browser and a client application. The user's coworkers can access the file as well. The service that the file is stored with is provided by a third party for a monthly fee. The third party's service is available to any business or consumer who would like to use the service. Which of the following BEST describes the type of service that is in use?

A technician needs to install RAM into a rackmount server that will be used as a VM host. Which of the following would be BEST to install?

A company would like to take advantage of the cost savings of cloud computing by only paying for the resources used. Which of the following will BEST address this need?