Move each help desk term from the list on the left to the scenario it describes on the right.

You can use each option once, more than once, or not at all.

Note: You will receive partial credit for each correct response.

Your company allows users to use their personal devices while in company meetings. However, the computers must meet the following power management requirements:

The display must always turn black if the computer has no activity for 15 minutes.

The computer must always go into low-power mode if it has no activity for 30 minutes.

The computer must never hibernate.

You need to configure power management for a user's laptop to meet the requirements.

Select the correct options in the Power & Sleep settings window show in the answer area.

Which action must a service desk technician take to resolve a printer driver failure on a desktop PC?)

You need to help a Windows user close some Microsoft Edge pages that are no longer responding.

You guide them to Task Manager to perform the action.

In the answer area, select the tab that will allow the user to close a task.

Note: There might be multiple ways to complete this action.

You consider using AI to find solutions to common Help Desk issues at your company.

For each statement about AI, select True or False.

Note: You will receive partial credit for each correct selection.

You receive a call from a user stating that their webcam stopped working. There have been no operating system updates since it was last working.

Which action should you tell the user to perform first?

You are working from home over a weekend to resolve a backlog of employee help desk tickets. A user issue requires you to access their Windows 11 computer in the home office to check its settings. You have verified that the machine is available, but the user is not present.

Which remote access application is best suited for this task?

A user who has been on vacation for the past 30 days calls the help desk and reaches you. The user reports the following:

Before I left for vacation, I changed my password and made sure it worked. My password is not due to be reset for another 60 days, but I can't log in to the network.

While the user was gone, the company established a requirement for Multi-Factor Authentication (MFA).

Which two actions could you take to resolve the problem? (Choose two.)

Note: Each correct answer presents a complete solution.

A user needs assistance configuring Microsoft Teams so that it will start automatically.

Which category in Teams should the user select to set the application to auto-start?

Which type of virtualization allows a user to run one or multiple operating systems that are stored remotely on a central server in a data center?

You receive an email request for personal information.

You need to make sure you are working with the right individual to avoid a social engineering attempt.

Which step should you take?

Move the interface types from the list on the left to their representations in the image on the right. You will not use all interface types in the list.

Note: You will receive partial credit for each correct response.